Car Tires And Services At 1765 N Columbia Ctr Blvd: Firestone Complete Auto Care In Kennewick

Welcome to Firestone Complete Auto Care at 1765 N Columbia Ctr Blvd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

1765 N Columbia Ctr Blvd
Get DirectionsHours + Information
Sun8a-6p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #13757 Managed by Steve Brown

HOLIDAY HOURS

Please note our hours for Thanksgiving and Black Friday

  • 11/22Closed
  • 11/236am-8pm
  • Unleash Your Car's Potential At Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have been an industry leader in automotive service and repair since 1926. If you think your car could have a problem, our professional teammates will give your car a free courtesy check. We'll inspect lights, air filters, the battery, and more. Additionally, our team believes in providing the best auto repair possible at unbeatable prices and a short waiting time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or plan your appointment online or by calling (509) 619-7491.

    Find Great Deals On Tires For Your Car.

    Learn More About Our Different Services

    With 90 years of dedicated service, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we believe in offering outstanding auto care services. Our products and services are covered by our Fixed Right Guarantee, meaning any auto service or repair is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, so we do our absolute best to make the process as seamless as possible.

    Customer Reviews

    (4.5 of 5) - 58 Reviews
    5/ 5stars
    by  
    on October 2, 2018
    Had a tire blowout while traveling home from vacation arrived at the store moments before closing and these guys stayed after hours to get my tire repaired and get me back on the road excellent empathetic. service !!
    4/ 5stars
    by  
    on September 11, 2018
    I was told that during the courtesy inspection, all low fluid levels would be topped off. When we got home, the power steering fluid was not. This is a small item and we took care of, but it would have been an nice extra for Firestone to complete.
    5/ 5stars
    by  
    on September 1, 2018
    First of all I love the new remodel. It Looks really good! The sales person was friendly and funny. Came in to get my oil changed was told 90 minutes. Only took 60 minutes! I luv fast and accurate service. My vehicle seems to be running pretty good after! The hubby and I have been going to firestone for years. We won’t go anywhere else ?
    5/ 5stars
    by  
    on August 24, 2018
    The salespeople and technicians here are always friendly and helpful and they genuinely care about their customers. They are always trying to help them get the best products and services for the lowest prices.
    5/ 5stars
    by  
    on August 9, 2018
    5/ 5stars
    by  
    on July 19, 2018
    Steve is amazing! He has always been honest and up front with me. He is the main reason I come to Firestone. Not sure what will happen when he retires.
    5/ 5stars
    by  
    on May 12, 2018
    Awesome costumer service great product knowledge will definitely tell all my Walla Walla Friends About the Sales Clerk Hector awesome job.!
    5/ 5stars
    by  
    on April 24, 2018
    I came in with a bit of a tire emergency. I was back on the road quickly on a day when the facility was swamped with work.
    5/ 5stars
    by  
    on March 13, 2018
    I was extremely satisfied with the service so got. My car was in and out that day, and the cost to repair my car was a lot better then other places I called.
    5/ 5stars
    by  
    on January 15, 2018
    Fixed up our BROKEN Durango within a day.
    5/ 5stars
    by  
    on November 26, 2017
    Every time i go there, I have the best experience ever. These guys that work here are amazing!!!!
    5/ 5stars
    by  
    on November 5, 2017
    5/ 5stars
    by  
    on August 26, 2017
    5/ 5stars
    by  
    on August 13, 2017
    Out of everyone there Jose was the nicest and helped me understand the problems with my vehicle in a way that I can understand, although the store was already closed he was very polite and very understanding. The world needs more people like Jose, great asset to this company
    5/ 5stars
    by  
    on July 29, 2017
    Friendly knowlegable staff. Repairs were completed in a timely fashion. Busy location. Best to make appointment.
    5/ 5stars
    by  
    on June 26, 2017
    5/ 5stars
    by  
    on June 22, 2017
    I repeat that I was driven to and from the facility. I really appreciate everything they do for me.
    5/ 5stars
    by  
    on April 27, 2017
    WE DRIVE FROM OREGON TO FIRESTONE IN KENNEWICK FOR MANY REASONS. THE SERVICE STAFF HAS BEEN 5 STAR PLUS. WE HAVE "NEVER " FOUND BETTER QUOTES OR SERVICE BOTTOM LINE. THIS IS A 2 HR. ONE WAY DRIVE SO THEY MUST BE DOING IT "RIGHT ".
    5/ 5stars
    by  
    on March 27, 2017
    We were visiting from out of town and got a flat tire. We went to this Firestone and were promptly greeted. We had a new tire, a vehicle inspection that was more comprehensive and honest than our regular tire shop, and our windshield fluid filled within 45 minutes. Fantastic service. Kind, courteous, clean, honest. I'm switching tire shops to a Firestone in my area now.
    5/ 5stars
    by  
    on March 22, 2017
    I took my all season tires in to Firestone after getting them out of storage for the winter and noticing a crack down to the sidewall on the inner side of the tire. The tires were less than 2 years old. The service advisor looked at the tires, and told me that this model of tire in the size that was on my car had been recalled, and replaced all four tires, rebalanced them, the whole deal, at no charge. It's rare when you get good customer service these days, and ever rarer that a company stands behind their product like Firestone did in my case. I was very pleased with how this Firestone location addressed and resolved the issue, and the customer courtesy and professionalism shown.
    5/ 5stars
    by  
    on January 31, 2017
    5/ 5stars
    by  
    on August 26, 2016
    I trust and recommend these technicians and service advisors with all of my vehicles. Stephen always goes above and beyond in making sure my vehicles are well taken care of. He is kind, prompt and explains all services performed to my vehicles in great detail.
    5/ 5stars
    by  
    on August 9, 2016
    They saved two stranded traveling girls with the only tire in the city that would work for my car. They remained open a few minutes past closing and waited our arrival (after they gave great directions) we were back on the road and made it home in time for a very special event! Thanks again!
    5/ 5stars
    by  
    on August 5, 2016
    Staff was knowledgeable and very friendly. Explained what was wrong with my vehicle and presented options to rectify the problems. Would not hesitate to return for further repairs necessary.
    5/ 5stars
    by  
    on July 14, 2016
    Great experience
    4/ 5stars
    by  
    on March 24, 2016
    It was great.
    3/ 5stars
    by  
    on December 20, 2015
    The staff are always rude here, but I go because it's convenient for me and usually fairly inexpensive. I put it off as long as possible, because I hate it here.
    1/ 5stars
    by  
    on November 22, 2015
    I purchased life time wheel alignment back in 2006 for my car. I went to the shop for it now and this guy on the front desk told me that he would not do alignment alone unless I order wheel balancing with it as well. I felt forced to buy that service.
    5/ 5stars
    by  
    on November 17, 2015
    I count on Steve to know what I need and get it done every time. I always have a great experience at this Firestone.
    5/ 5stars
    by  
    on November 14, 2015
    Very knowledgeable about problem and great service, Very friendly
    5/ 5stars
    by  
    on September 14, 2015
    Firestone uses reminder labels on the windshield. HOWEVER, they are unreadable after about 3 months due to using black magic markers! Please start using typed labels since that technology is now available.
    4/ 5stars
    by  
    on September 6, 2015
    Service was a fair price and completed well. Was a little frustrated when I showed up for pickup that the alignment service had been missed, but was glad the clerk noticed it. This caused about a 25-30 minute delay. Repairs seem to be working nicely though.
    5/ 5stars
    by  
    on August 29, 2015
    We have a story ~ We drive from Baker City ,OR. to Kennewick ,WA. Firestone because of there service. 3 full sets of SUV and Truck tires this year. Like family now.
    4/ 5stars
    by  
    on August 6, 2015
    I was in a pinch with a dead car trying to get to Salt Lake City. It was a Sunday morning. Even though the cost was more than I had expected my car has never run this well since I purchased it 3 years ago. Buick Regal 1993.
    5/ 5stars
    by  
    on July 29, 2015
    I just had tires replaced and the sales and mechanic exceeded my expectations! They helped restore things my car that I wasn't even aware till the job was finished and gave me excellent customer service and feedback on my vehicle!
    5/ 5stars
    by  
    on May 4, 2015
    I needed a tire for and they had it in stock and had me out of there in about 40 minutes.
    5/ 5stars
    by  
    on April 20, 2015
    Used for an oil change and they called and recommended I change the front tires as they were worn. Great service. The front desk (store manager) Steve was a great help. Very nice. Was a great help!!
    5/ 5stars
    by  
    on March 6, 2015
    Had my 74 be bus in for service and was very happy
    5/ 5stars
    by  
    on February 26, 2015
    Right after Christmas, I continued to get a low reading on one of my tires. Typically, I take my car to the dealership but was unable to get in. Firestone got me in immediately when I called. They found a puncture in the tire and still being under warranty, fixed for free. They also ran a basic overall check of my car and found that my battery was low, which also under warranty and free. Coming off of the holidays and being a single mom, I appreciated their extra service and attention to detail as well as keeping me in constant communication on my car's status.
    5/ 5stars
    by  
    on February 24, 2015
    I travel a lot for my job and use your services about every month and a half. I always get great service. The sales team is amazing and the technicians always explain the services that are needed for my car. I will recommend your company to my friends and colleagues.
    5/ 5stars
    by  
    on February 7, 2015
    I had service done on my pickup and was very satisfied with the work performed.
    5/ 5stars
    by  
    on February 6, 2015
    Stephen looked under the hood of my car when I heard growling noise when turning my steering wheel. Immediately he determined there as air in my steering wheel fluid which he said indicated a leak.
    1/ 5stars
    by  
    on February 3, 2015
    I received some of the worst customer service I have ever experienced. Steve was rude. They didn't diagnose the problem correctly. They charged me $35 for checking why my windshield cleaners didn't work. I went t o Firestone because it was a Sunday and I didn't know what else was open. The lights on my trailer weren't working. I was moving from MT to CA. They told me it was the trailer lights and I would need to unload the trailer because the wiring was inside the trailer.was the problem (this is a trailer full of everything I was moving). They acted like they didn't want to deal with it...but never said they didn't know HOW to do the work. They referred me to a battery place down the street. That place diagnosed the problem correctly...it was the plug in on the truck that was shorting out.
    5/ 5stars
    by  
    on February 2, 2015
    I needed to have my front end re-alignment on short notice as I was leaving on a quick trip and Steve was able to get me in and complete my work in a timely manner.
    5/ 5stars
    by  
    on February 1, 2015
    I get great every time I go there which is why I keep coming back and recommend it to others.
    1/ 5stars
    by  
    on January 29, 2015
    long line waits and bad attitude no cheerful reception attitude like don't care if you buy or don't buy anything. last time I had service my pickup the charge me $45.00 for a radiator cap and it wasn't the original Nissan cap. so, ask ne if am coming back ....NO
    4/ 5stars
    by  
    on January 27, 2015
    I have been well pleased with the service at shop.
    1/ 5stars
    by  
    on January 26, 2015
    My wife said that the Manager was rude to her so we started going to the Pasco store we will never go to the Kennewick store again
    5/ 5stars
    by  
    on January 25, 2015
    I have been using Firestone Complete Care for 12 years. Easy to make appointments. I can often get in without an appointment. They take good care of my car. The service is complete, quick and friendly. The price is comparable to other service centers and they have a good credit plan. I have no complaints
    5/ 5stars
    by  
    on January 25, 2015
    I get top notch service each time I take my vehicles in for service. The most recent visit was for oil change, front brakes, tire rotation and alignment. The work was completed and the car was ready for me at the time it was promised.
    5/ 5stars
    by  
    on January 25, 2015
    I had them do the maintenance alignment on my Prius. They got done right away and job electric done. Friendly service manager.
    4/ 5stars
    by  
    on January 24, 2015
    I'm very like their service , friendly and helpful
    5/ 5stars
    by  
    on January 24, 2015
    I have been taking my vehicles to this Firestone for 7 years now and they always treat me fairly and competently. Most of the front desk staff know me by name and I feel I can trust them to provide proper service to my vehicles. I would highly recommend this Firestone store to anyone!
    4/ 5stars
    by  
    on January 24, 2015
    I use them all the time for regular maintenance and repairs. Always have been extremely satisfied!
    5/ 5stars
    by  
    on January 24, 2015
    I have been a customer of Firestone for years and Steve Brown is the main reason for my return, he and his staff have always been honest, fair and hard working. He has built a great team.
    5/ 5stars
    by  
    on January 24, 2015
    My daughter always took her car to Firestone and recommended for our 15 year old truck. They ensured all was working correctly and gave us a great deal and fast service.
    5/ 5stars
    by  
    on January 23, 2015
    Been a high mileage customer for seven years, always excellent service, great appointment times, never felt anything but complete satisfaction with service, have send friends to the team they gotten same great service, trucks have not failed once since service at Firestone
    2/ 5stars
    by  
    on January 22, 2015
    The manager is arrogant and condescending. The staff tries.

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