Firestone Complete Auto Care: Your Source For Tires And Repairs At 1012 164th St Se In Mill Creek

Come in to your nearest Firestone Complete Auto Care at 1012 164th St Se for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

1012 164th St Se
Get DirectionsHours + Information
Sun8a-6p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #25224 Managed by Makayla Stone

Professional Auto Repair From Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our professional teammates will give your car a free courtesy check. We'll inspect tires, air filters, hoses, and more. Additionally, we're dedicated to delivering the best quality service possible, at affordable prices and a short waiting time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Come in today or schedule an appointment by phone or online.

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Discover Our Range of Auto Repair Services

With 90 years in the car care service industry, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we pride ourselves on unparalleled auto repair and maintenance. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means that every service we perform will be fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as seamless as possible.

Customer Reviews

(4.4 of 5) - 45 Reviews
1/ 5stars
by  
on February 25, 2018
5/ 5stars
by  
on November 30, 2016
This is very professional service center run by good people
5/ 5stars
by  
on November 21, 2016
5/ 5stars
by  
on October 22, 2016
great staff and wonderful prices. the place is really busy for that reason so make an appointment, you wont be sorry.
1/ 5stars
by  
on September 28, 2016
I issued a complaint about the service that I received at the Arlington/ Marysville Service Center. I was called back by the Manager that I issue the complaint against and he did not resolve my issue. In fact he told me that he could not repair the damage caused by his mechanics to my truck. He actually told me that it would be in his best interest to work on my truck since I put negative review regarding the poor service rendered. Could I get a call back from the corporate office and not the Manager that I dealt with? Rory Villa 425-293-3612
5/ 5stars
by  
on July 27, 2016
The Firestone shop in Mill Creek is the best repair shop I have ever use. You can trust them to fix your car right and to do it at the lowest price possible to you. I HIGHLY recommend them.
5/ 5stars
by  
on July 7, 2016
Completely satisfied with my experience with Firestone in Mill Creek. Service all around was great and completed as quickly as possible. Great job be the whole team. Thank you.
5/ 5stars
by  
on June 15, 2016
The staff here at Firestone have always been extremely helpful in getting my car in for service quickly and are very knowledgeable about my car and what is needed. I trust them.
5/ 5stars
by  
on April 15, 2016
The Staff at this store was amazing Sandy and Tony assisted me. I had an issue that two previous firestone stores where not willing to resolve or even take the time to explore options. These guys were completely different they made things right even though they werent the ones who messed it up. They were professional Upfront and explained everything in detail and most importantly accurate in their solution. They have definitely earned my business again when i was ready to drop firestone based on my two other visits at different stores.
5/ 5stars
by  
on March 26, 2016
They are the best! Always go above and beyond for us.
5/ 5stars
by  
on December 20, 2015
I brought my 4x4 in on a Sunday Afternoon to get my tire fixed. They were super busy. Customer Service was excellent they let me know I had a 3 hour wait.
5/ 5stars
by  
on December 5, 2015
They were able to get me in right away, didn't try to sell me things I couldn't afford and made my overall experience with them very pleasant.
5/ 5stars
by  
on December 4, 2015
We have gone here several times for oil changes. They don't try to up sell you like the 10 minute oil change places. They are quick and always give your car a courtesy check. They have found tail light bulbs burned out and the replacement charge is always reasonable unlike another place I went to previously that wanted $35.00. Also, if they recommend something they will give you the estimate at checkout rather than trying to convince you to make a decision at that moment.
5/ 5stars
by  
on November 20, 2015
Nice friendly crew. Informs customer of diagnosis and gives friendly advice and leaves decision to the customer. No pressure. Would recommend this business.
5/ 5stars
by  
on November 13, 2015
Friendly staff, clean interior, good prices I will take my cars there again for service.
4/ 5stars
by  
on November 3, 2015
I found Them trough website, very professional I will definitely return for future services with my vehicle.
5/ 5stars
by  
on October 30, 2015
A tire blow out on me during my daily commute. I was stranded over 60miles from home. I had my vehicle towed to this Firestone (being there nearest location). They had all bays full and were swamped with work. They had asked if I was going to drop it off for the night. Then I explained my situation to them. The salesman assured me they would be able to get my tire fixed, and they did. Like I had stated they had an abundance of work but after they finished it up they got right on my tire. They even stated late just to make sure I could get it on the road and home that same night. I'm very greatful they did this as we all know it's never fun being stranded far away from home. Most places would have told me sorry they will have to finish tomorrow. This was my first experience at this particular Firestone. I'm very pleased with it, thanks guys !
5/ 5stars
by  
on October 18, 2015
I brought my car in for an alignment fix and the repair was done quickly and professionally. They addressed all my questions and helped make it an easy experience.
5/ 5stars
by  
on September 16, 2015
The BEST customer service and value experience buying tires EVER! Stand up knowledgable folks who know how to treat customers.
5/ 5stars
by  
on September 15, 2015
It was Fast an Convenient. Good service. Polite people.
4/ 5stars
by  
on September 15, 2015
I appreciate the efficiency and friendliness. Love the lifetime alignment deal! Not so thrilled about the extra fee they tag on for supplies. This should be included in the price. You should advertise a price that is expected. But overall good experience.
5/ 5stars
by  
on July 27, 2015
Nathan was excellent! He went above and beyond for me!
1/ 5stars
by  
on July 18, 2015
1.5 hours LATE for oil change! After finally complete, parked my car in the adjacent lot with windows wide open. I would not recommend this place unless you have lots of time and patients.
5/ 5stars
by  
on July 14, 2015
I took my old Mazda Protégé for a few times this year for a new battery and some noise issues. The technicians are very knowledgeable and work hard. It's also convenient that I can take my car for almost any services to one location on weekends. I often bring my dog with me and they welcome pets in the waiting area.
5/ 5stars
by  
on June 11, 2015
They quoted mean incorrect time. I waited there for most of the day but in the end they made it all right. They took care of the problem and took care of me. I'll be back for sure. My car is safe and running great again. They could have sent me on my way sooner but they wanted to do the job thoroughly. They were honest and I appreciate that.
5/ 5stars
by  
on May 9, 2015
When they aligned my BMW 3 series I couldn't have been happier with how fast the service was performed as well as the quality of the job. My BMW seemed to drive fine before the service and so I wasn't expecting how many alignment angles were out(or how many alignment angles there are). The nice lady at the front desk fully explained to me how the thrust angle of the car is critical to how the car tracks on the road and how toe angles can counter each other but still drive straight while loosing tire life and fuel efficiency. All in all I feel like my car is in expert hands and with full confidence would surely come back for service next time Around.
5/ 5stars
by  
on April 17, 2015
We have been taking our car here for years. The job is always complete and on time.
5/ 5stars
by  
on March 31, 2015
The techs and front end staff are upfront and honest with me everytime I come into this shop for service on my vehicle.
5/ 5stars
by  
on March 3, 2015
Had no problem with them making my repair on time. They explained everything in detail to me.
1/ 5stars
by  
on February 27, 2015
I have not used them in awhile. The last two times I dropped my car off on my lunch break 12:45 and told them I would be back around 5 to pick it up. When I returned my car was not finished. On one occassion I remember waiting until 6:30 to get my car back. The people were not friendly and I didn't feel like they really wanted to help me. I started taking my car to the Firestone in Everett even though the one in Mill Creek is more convenient.
5/ 5stars
by  
on February 27, 2015
They saved me a lot of money. They could have done work that cost me a lot, but they sent me to the dealer. All the work was under warranty, and it cost nothing.
5/ 5stars
by  
on February 27, 2015
I always pick Firestone for service when the maintenance minder lights up on both our vehicles. They are quick and always work on what needs to be done. And they always have service offers all year round for any service.
5/ 5stars
by  
on February 26, 2015
A great deal for the price. Love I can get an alignment whenever I need it. Love it.
3/ 5stars
by  
on February 26, 2015
I went in a month ago to have my car worked on a 1998 ford mustang, the spark plugs and coils, but after $900.00 my trouble light is still on, you did a check to see what was wrong with my car, I got a loan, for what you wanted to fix it now, but my trouble light is still on?
5/ 5stars
by  
on February 25, 2015
When ever I go to this Firestone I never have to wonder if everything will be completed correctly and on time....
5/ 5stars
by  
on February 5, 2015
These people understand WHY they come to work everyday, they all work as a team to deliver a great customer experience. Not every Firestone store has a great, caring leader like Christine in it, but Mill Creek Firestone does.
5/ 5stars
by  
on February 4, 2015
I have been going to the Mill Creek Firestone since 2004 ! They still today service my 2004 Kia and my Kia still runs like the day I drove it off the lot !!!! Over the years - Everyone At The Mill Creek Location Has Given Me Nothing But The Best Service !!!! I will be continuing my my auto service with Mill Creek Firestone for many more years to come !!!! Great Staff, Great Workers and Great Mill Creek Location !!!!
4/ 5stars
by  
on February 3, 2015
Went to get my oil changed and tires rotated. They were fast and friendly. Didnt try to sell me more services
4/ 5stars
by  
on February 3, 2015
I always come to Firestone for my oil changes and have been for years. Also in the past six months have had a new alternator and battery installed.
5/ 5stars
by  
on January 27, 2015
I used their services for four years, then moved to California. I'm happy to see I can still use the services.
5/ 5stars
by  
on January 27, 2015
The team at Mill Creek is great. They take complete care of all our automotive needs.
2/ 5stars
by  
on January 25, 2015
just change your oil never put air into tires plus don't tell you if you need new airfilter
5/ 5stars
by  
on January 22, 2015
Took my car in with an oil leak early in the morning. They said it would be a couple of hours. Having not heard from them by 4:00pm, I called and asked if my car was ready. They said that they hadn't looked at it yet, but they would get right to it. They called me at 4:45 and said it was ready. The leak was caused by a stripped oil plug. They put in a new oil plug, replaced the oil that had been drained, and told me that there would be no charge for the service. They apologized for so long to fix the problem. That was above and beyond great customer service!
5/ 5stars
by  
on January 22, 2015
Been going to Firestone since the store opened as I've found their mechanics do the job expected and correct any issues, if any, and their location is convenient for me. The service on my cars has been completed, as promised, in a timely manner. Even with the many changes of staff over the years, I still receive the same service I'm accustomed to receiving.
3/ 5stars
by  
on January 22, 2015
I dropped my van off for a service and was told to come back in a hour. I came back and my van was still sitting outside...it hadn't been worked on! The lady in charge immediately had it put in and the service took 30 minutes or less...what surprised me is that the lady in charge did not want to admit or apologize for forgetting to work on my van! An apology or admittance really goes a long way!

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