Car Tires And Services At 5122 George Washington Mem Hwy: Firestone Complete Auto Care In Grafton

Come in to your nearest Firestone Complete Auto Care at 5122 George Washington Mem Hwy for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

5122 George Washington Mem Hwy
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #10324 Managed by Timothy Leffel

Professional Auto Repair From Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been an industry leader in automotive service and repair since 1926. If you think your car could have a problem, our professional teammates will give your car a free courtesy check. We'll inspect oil level, steering, hoses, and more. Additionally, we're devoted to delivering the best quality service possible, at affordable prices and quick turnaround times. You can even buy tires online and schedule your installation when it's most convenient for you! Visit our location today or plan your appointment online or by calling (757) 320-5225.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

After 90 years in the automotive industry, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we work to provide exceptional car repair service. Our services are backed by our Fixed Right Guarantee, which means the service or repair is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.6 of 5) - 44 Reviews
5/ 5stars
by  
on October 5, 2018
Best auto care place in town!!!
5/ 5stars
by  
on August 7, 2018
5/ 5stars
by  
on May 25, 2018
Front desk reps (02) Rob and Tim , very helpful upon our 5/21/18 visit. Thanks guys.
5/ 5stars
by  
on April 19, 2018
Only auto care place I really trust! They've been up front with issues and problems that they simply don't feel comfortable working on, and have always maintained and/or repaired my 5 vehicles like they were their own. Cant recommend Firestone enough!
5/ 5stars
by  
on April 7, 2018
I really appreciate the guys at Grafton for taking the time to take care of my car. Bought tires and road hazard protection from Firestone on Mercury Blvd in Hampton. Had a tire that had a nail in it .Easy fix , plug the tire all of 15 minutes.But no you have to leave it all day to get any service.There was no way I could leave my car for the next several days.They should have said sure bring it in and we can get that done for you or first thing in the morning we can do it.So I looked up other Firestone locations and called Grafton.By now it was 6 and they close at 7 .The guy on the phone (James) said bring it in and they would take care of it. I told him I had to come from Hampton but would hurry.No problem for them to take the time to take care of me even though another sold the tires and should have fixed the tire if they valued their customers.Me and my husband have often observed how slow Hampton location is.After this I will not be using them again.If they get credit on how much they sell I will certainly take it to Grafton where they honor what they sell and what the other stores sell too !!!
5/ 5stars
by  
on March 31, 2018
Outstanding service from start to finish!
5/ 5stars
on February 17, 2018
5/ 5stars
by  
on February 1, 2018
I really like the Grafton Firestone Complete Auto Care Center. They are very friendly and focused on customer satifaction. I have used them for all my tire/alignment needs over the past 10+ years and they continue to provide outstanding automobile servicing. Making an appointment is the way to go, but if a problem occurs, they will do their best to take care of it in a timely manner.
5/ 5stars
by  
on December 4, 2017
5/ 5stars
by  
on November 11, 2017
I highly recommend this Firestone location. Lyle on the sales team is the best! Firestone has proven to me many times that I can trust them and their work is dependable.
5/ 5stars
by  
on October 19, 2017
great staff,friendly and professional. staff went beyond my expectations.
5/ 5stars
by  
on July 28, 2017
I visited the Firestone Grafton location, where I have a long-time relationship, to have my front brakes, my brake light switch, my back breaks and my battery done. I arrived five minutes before my appointment time and, unbelievable to me, they took my car into the service bay TEN MINUTES after I arrived! It turned out that my break light switch did not need to be replaced, and they told me this -- which reduced my bill by over $100. The Sales Teammates up front, and the mechanics in the Service bays are hardworking, honest men. My car was completed in a timely manner and now it runs like a charm. I highly recommend the Grafton location for anyone who needs work done on their car.
2/ 5stars
by  
on July 22, 2017
5/ 5stars
by  
on July 11, 2017
Excellent service! They don't try to sell unnecessary services, and even told me that a service I asked for really wasn't necessary-saving me $$$
5/ 5stars
by  
on July 9, 2017
I have a car that was reaching an age that just wasn't worth the repairs any longer. After stalling out in heavy traffic I had enough. Austin spent more time than I could have imagined trying to figure out what was wrong with my car. In the end, I chose to retire the car. I am, however, grateful for all the work that Austin and the Firestone team put into it to keep it on the road in the past year.
5/ 5stars
by  
on May 25, 2017
I had service many years at Grafton Firestone. They are listen to customer need, courtious, recommended immediate car care for. Explain that I don't understand about needs service thecnical words. Not wasting time. Wi-Fi ready.!Overall I am happy with there service manner and job they done for my need for car Thanks,
5/ 5stars
on May 18, 2017
Tim the service writer very professional, courteous. William the technician also professional, courteous, gets the job done right the First time. I Will always have William work on my vehicles. Great job!!!
5/ 5stars
by  
on April 30, 2017
I went in for a battery check had to have a new battery and he checked my whole electrical system I was particularly pleased in the short time it took the check to do it and the way everyone and anyone was greeted every time they came in the door
5/ 5stars
by  
on April 11, 2017
These guys are always very helpful and work with exceptional urgency.
5/ 5stars
by  
on April 2, 2017
We were on a short trip, noticing vibration in car on US 64, on pulling to our hotel, we noticed it getting worse. We pulled out of our hotel and saw Firestone. IT was a weekend and almost closing, someone getting off work, came out and checked our tire, showing us a belt in tire had broke. He then took us inside to see if they had anything that would be comparable. The rest of staff took over, very very nice, not rushing, and showing us different options and pricing, and said they could fit us right in. It was done in record time, we cannot ask for more experience, professional staffing, we appreciate the whole team from sales associate, to mechanics, we were able to continue the day safe and very fortunate to have found Firestone . We could not have been luckier that day. Great people.
5/ 5stars
by  
on September 11, 2016
Thanks to Tim and the team for being so quick at replacing my tires. My tire went out and I did not have a spare so I had to remove the tire take it to the Grafton Firestone to get replaced. They quickly replaced my tire so I could get it back on and then take them my car for another front tire and an alignment. All complete quickly and accurately.
5/ 5stars
by  
on June 10, 2016
Had issue with prior visit, resolved to my complete satisfaction.
5/ 5stars
by  
on March 14, 2016
I received an honest assessment of my vehicle's needs and was provided good information as to my service my options. Most importantly, since price is very important, I was provided with a very good discount in the way of a current tire pricing special. In looking for a auto service center, I want top & courteous service, information about the services and prices to be shared before the work is done, honesty, dependability and I want it at a very competitive and low price, otherwise, I take my business elsewhere. I got that during my last visit to the Grafton, VA Firestone.
5/ 5stars
by  
on December 23, 2015
Happy for visit and glad I went there good experience
5/ 5stars
by  
on November 10, 2015
I always get my state inspections there and safety inspections they are thorough.
5/ 5stars
by  
on November 4, 2015
Had tires replaced and a couple of other things. They were friendly and fast. I would use them again.
4/ 5stars
by  
on October 13, 2015
I was given an approx. time that my car would ready and it was, right down to the very minute! When you're waiting, that's a huge assurance.
5/ 5stars
by  
on September 24, 2015
I just had my truck inspected a few weeks ago. I always go there for stuff i can't do myself. The guys are all great,and they are honest.
3/ 5stars
by  
on September 18, 2015
The appointment and process were all very easy and smooth. The online price versus what I saw when I got there were $80 apart. I know it was road warranties and everything else the gentlemen taking care of me could add but I don't think it would have hurt to take a minute to explain charges and give me the option. If anything goes wrong with these tires I expect Firestone will take care of them at no charge based on all the unexplained added coverage I ended up purchasing. Overall good experience but if I go back I'll be making my salesman go line by line on all charges.
5/ 5stars
by  
on September 14, 2015
I regularly use Firestone and always receive quality service and done on time. The best word I can use to describe my experience is consistency.
5/ 5stars
by  
on September 10, 2015
so I needed an alignment, but it costs somewhere around $80; not bad but they have a deal for lifetime alignments. $200 get you aligned and you can bring back the car as many times as you fee like to have it aligned again. I plan to have mine done every 6 months to a year. I also needed my tires rotated. the man suggested to have the multi point inspection done which includes rotation and is CHEAPER than the standard rotation! What a deal! Further more, the man called me and said that based on the multi point inspection, that it would pass the state inspection, for witch it was due. so I paid the $16 for that as well and was on my way. Smooth and easy experience! I will use them again!
2/ 5stars
by  
on June 28, 2015
tire balance questionable, have steering wheel shake at high speed. asked to see the bill was told to review it after payment transaction was complete didn't ask for tire repair service, 10.00 charge for checking the battery, a charge for shop supplies, new valve stems, was told 9.99 for checking the fluids ended up being 19.99
5/ 5stars
by  
on May 20, 2015
Fast friendly and informative service. Store manager (Robert) very friendly.
5/ 5stars
by  
on May 13, 2015
I was there on Thur May 7 2015. Jason and Will were the very best. They didnt talk down to me although my car is old and I know very little about it. Will goes to my Church and made me feel like family Jason was efficient and made sure I didn't wait. Great store & great people!!!!!
5/ 5stars
by  
on May 6, 2015
I have used this Firestone location for 20+ years for all my vehicle service needs. In fact, I used to own a business and had several business-use vehicles. Not once have I ever felt like I was being pressured or charged for extra work. This company puts honesty, professionalism & integrity above making a quick buck. I am a customer for life!
5/ 5stars
by  
on May 1, 2015
Super service...good price, will use them again for my tire needs
5/ 5stars
by  
on April 20, 2015
Prompt. Very professional. Great overall experience. Yorktown location was recommended highly. I see why
4/ 5stars
by  
on April 17, 2015
I always choose firestorm for my car care. I always get quick helpful service. Thanks!
5/ 5stars
by  
on March 7, 2015
Repair went nicely. Vehicle is running much better now.
4/ 5stars
by  
on February 25, 2015
Firestone is really lucky to have Robert working there.
4/ 5stars
by  
on February 4, 2015
prompt, doing the work, right the first time and letting you know ahead of time what needs to be done and how much it cost.
1/ 5stars
by  
on February 4, 2015
I took my suburban back twice with new tires bought at Firestone saying my alignment was off. Both times I was told no it was just fine even though it was pulling to the right and the steering wheel was off center. I suggest you calibrate your system because I then took it to my auto mechanic down the road and guess what YES my alignment was off!!! What did I pay for lifetime alignment to save my tires for???????????"
5/ 5stars
by  
on January 25, 2015
Always treated professionally and honestly. work quality outstanding.
5/ 5stars
by  
on January 24, 2015
My grandson discovered a nail in his tire late in the PM and had to get on the road. Grafton Firestone got right on it and he was able to leave on time.

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