Firestone Complete Auto Care: Your Source For Tires And Repairs At 2755 Metro Plz In Woodbridge

Come in to your nearest Firestone Complete Auto Care at 2755 Metro Plz for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

2755 Metro Plz
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #26530 Managed by Joshau Mcmillion

HOLIDAY HOURS

Please note our hours for Christmas Eve and Christmas Day

  • 12/247am-4pm
  • 12/25Closed
  • A Tradition Of Service At Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If something about your car seems off, our trained technicians can perform a free courtesy check. We'll inspect oil level, headlights, the battery, and more. Additionally, we're devoted to delivering the best quality service possible, all at reasonable prices and quick turnaround times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Come in today or schedule an appointment by phone or online.

    Find Great Deals On Tires For Your Car.

    Learn More About Our Different Services

    After 90 years in the automotive industry, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we work to provide exceptional car repair service. Any services or repairs include our Fixed Right Guarantee, which means the service or repair will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, so we do our absolute best to make the process as painless as possible.

    Customer Reviews

    (3.7 of 5) - 33 Reviews
    1/ 5stars
    by  
    on December 4, 2018
    Team members were not kind or professional. They did not appear to be busy only one other customer was waiting he left shortly after I sat down I was told it would take 2.5 hours to install and align tires after that time had passed I asked how much longer it would take the team member asked the person working on my car he said he did not know then another team member asked him how long it took almost 3.5 hours I had to ask questions about any warranty nothing was communicated with me they were not professional at all I will not be back to Firestone.
    3/ 5stars
    by  
    on September 4, 2018
    I got 4 new tires installed and requested the alignment as we have the lifetime alignment plan. I was informed that alignment cannot be done as the tie rod ends need to be replaced and was given a quote of about $500. Then I took my car to my regular mechanic to get it checked. He said there is no problem with the tie rod ends, only the nut is very tight. He loosened the nut and I brought the car back to the same Firestone location and got the alignment done without replacing the Tie Rod ends. I am wondering why a wrong diagnosis was given and i was quoted for something that didn't need to be done.
    2/ 5stars
    by  
    on February 22, 2018
    Lisa was great. However one of my requests were not fulfilled
    5/ 5stars
    by  
    on January 18, 2018
    5/ 5stars
    by  
    on January 8, 2018
    The sales agent Sheryl Turman was excellent the type of person you want to meet when you are in a dilemma when traveling and far from home and your final destination.She had Tech Joshua work on my auto and in a short time leaving me much relieved and on my way to my final destination
    5/ 5stars
    by  
    on November 16, 2017
    I love going to Firestone. Everyone is very friendly , informative and helpful love Ben and Matt
    5/ 5stars
    by  
    on August 18, 2017
    Wasn't sure if I needed a new tire or my repaired while traveling from IN to VA. The advisor worked me in quickly and I was told a repair would get me on the road. They were honest, quick, and concerned with my safety. That's a rare experience for a female customer. I visited the Tanglewood store in Columbus, OH.
    5/ 5stars
    by  
    on February 11, 2017
    Ms. Emily is a dream, her smile is to die for. She is a great asset to the team. Carlton was awesome, helpful and went beyond with a free estimate on other findings. One fantastic sales team.
    5/ 5stars
    by  
    on November 6, 2016
    4/ 5stars
    by  
    on April 18, 2016
    Justen was very informative and he suggested me to buy a Firestone credit card which saved my $60 from the total amount. The overall service was good & quick but I wish they could have cleaned up the oil spill and the mess around the water pump section of my car.
    4/ 5stars
    by  
    on November 23, 2015
    I took my vehicle to Firestone Serrvice about a month ago. their servic was great The receptionist was kind, I would take my care to them again.
    4/ 5stars
    by  
    on November 14, 2015
    I use them for oil change for both of my vehicles.
    5/ 5stars
    by  
    on October 26, 2015
    I recently went in for a tire rotation. Justen was the service technician who assisted me. He was very forth coming with the repairs needed as well as the condition of the tires. I want to acknowledge the customer service from him. He did an awesome job and was extremely helpful in solutions for repairs. Please take the time to acknowledge and compensate him for representing Firestone and a job well done!
    5/ 5stars
    by  
    on October 19, 2015
    great service excellent job nice workers very professional people
    5/ 5stars
    by  
    on October 8, 2015
    I really like the professional service and quality of products
    5/ 5stars
    by  
    on October 1, 2015
    The fix to front tire was simply the tire was not bolted on as it should be. Appreciate that mechanic told me it was that simple and didn't make it a costly repair. Had the inspection done, no issue found. Work was done on time.
    4/ 5stars
    by  
    on September 14, 2015
    We were pleased with the tires we purchased but the guy at the front counter could improve on his customer service skills. (Reason 1 star was deducted)
    5/ 5stars
    by  
    on September 10, 2015
    I come to this location all the time to get my car necessities done. Kelly always makes sure my car has everything done that it needs and she's great with everything! It's hard to find good customer service but I have never had any bad experiences with Kelly!!
    2/ 5stars
    by  
    on September 8, 2015
    I took our SUV in for an oil change, tire stem repair and rotation. They repaired the stem and changed the oil but failed to rotate the tires even though it was requested. This is supposed to be a free service since I purchased the tires there but now will have to do it myself. This is the main reason for bringing the vehicle back to Firestone for the service. I hardly ever use this location and guess that I will go back to the Springfield store when I need more tires.
    5/ 5stars
    by  
    on August 2, 2015
    Great company to get numerous of services done on all vehicles. Great discounts. Company in ALL states..
    5/ 5stars
    by  
    on June 16, 2015
    The staff was friendly and took care of all of my concerns in a timely matter! Kevin
    5/ 5stars
    by  
    on June 9, 2015
    Service is great . Prompt to inform about the problem in your vehicle .
    1/ 5stars
    by  
    on May 25, 2015
    On Monday May 18,2015 at the Firestone in Woodbridge across from the mall. Both my boyfriend and I went in to drop off our cars for a state inspection but my boyfriend also needed an oil change done as well. We were aware that we would have to wait a few hours because we didn't have an appointment and state inspections were done at first come basis. We dropped our cars off around 12:20 and headed to the mall to wait for our cars to be ready. I got a call from the store at 2:30 that my car was ready to be picked up, we didn't head to the store until around 3:30. We waited for a while and even had one of your employees named Justen acknowledge that my boyfriend also was waiting on his car when I was getting my keys. When we finally ask him how much longer it would take he casually tells us that the car hasn't been looked at at all; it was 5pm when he told us this. We went home and came back before the store closed to pick up his car. That wasn't the only issue with our visit on Monday but also that when we were at the location to drop off our cars I was helped by a different gentlemen but my boyfriend was helped by Justen whom from the beginning was not only rude and arrogant with everyone including my boyfriend that came in but made it clear he was not in the mood to help anyone. So the fact that it took that long for my boyfriends car to get serviced when technically I would presume that he would've been a priority vs my car because he's paying for another service just makes it clear that they forgot about his car. When I'm paying for my state inspection not only did Justen make multiple snide remarks about how I was paying with a large bill because I didn't have change (loudly may I add) he basically threw the change at me. Trying to keep my composure and not make a scene I literally had to take a step back only to have him bark at me that I needed my receipt when I only two steps backwards. But honestly we went to Firestone because we presumed it would have been more accommodating and a painless process instead of going elsewhere but it was the complete opposite. After this incident my boyfriend nor I will not be returning to Firestone for anything because of how unprofessional the whole ordeal was. I believe this is something serious that needs to be addressed because I'm sure I'm not the only one that was faced with the unprofessionalism of this individual and the bad image it gives not only this store but the company as a whole.
    1/ 5stars
    by  
    on May 15, 2015
    Poor customer serv. I will never be back to this location. Either employees are having a bad day or just too lazy.
    3/ 5stars
    by  
    on April 26, 2015
    Pretty good service outside of them forgetting what vehicle we brought in for services. The tires we purchased seem to be holding up pretty well.
    5/ 5stars
    by  
    on April 19, 2015
    I have been going to this repair hop for 2yrs now and will not take my car anywhere else unless I cannot get in to see them. I've recommended many people here and they are also pleased with the service, repair and prices.
    5/ 5stars
    by  
    on April 17, 2015
    I am a regular customers for my 5 vehicles. I can always count on great customer service and expert care fir all of my vehicles. Additionally, recommendations for future care. It always help to have preventative maintenance on your own. ExpertCare! Thank you Firestone.
    1/ 5stars
    by  
    on February 27, 2015
    Carlton and the rest of the staff are horrible at the Woodbridge, VA location. My car was damaged and they did nothing to fix the damages. Someone needs to go undercover and investigate this team. The Sterling, VA location never gives me any problems.
    2/ 5stars
    by  
    on February 14, 2015
    We bought new tires and have had to return several times since due to the low air service light continually coming on ever since. Every time we go, they temporarily fix it but we keep having to return every couple of months.
    1/ 5stars
    by  
    on February 6, 2015
    In November of 2014 I went in for a my lifetime alignment of vehicle, I was told I need a to replace a part otherwise I they could not do the alignment. I brought the vehicle to the dealership for a second opinion and found there was not wrong with that part. Since then I have lost confidence in the management and technician at the location. Use location with caution.
    4/ 5stars
    by  
    on February 5, 2015
    The team always provides great service! They follow up promptly and are easy to work with!
    5/ 5stars
    by  
    on February 4, 2015
    Great service and prompt service Convenient location
    1/ 5stars
    by  
    on February 4, 2015
    I went to Firestone in other states (military) and they were great. Come here they are not helpful. They say we don't carry that and I'll have to see if we can get it You may have to go somewhere else.

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