Firestone Complete Auto Care: Your Source For Tires And Repairs At 953 Chimney Hill Shp Ctr In Virginia Beach

Ready to come in to your local Firestone Complete Auto Care on 953 Chimney Hill Shp Ctr? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

953 Chimney Hill Shp Ctr
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Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #22373 Managed by Rob Pippen

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If you think your car could have a problem, our professional teammates will take a look for free with our courtesy check. We'll inspect fluid levels, steering, belts, and more. Additionally, we're committed to delivering the best quality service possible, at affordable prices and short wait times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or plan your appointment online or by calling (757) 793-2503.

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Discover Our Range of Auto Repair Services

After 90 years of automotive repair, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we work to provide outstanding auto care services. Our products and services are covered by our Fixed Right Guarantee, which means the service or repair is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.6 of 5) - 87 Reviews
5/ 5stars
by  
on September 21, 2018
I brought my vehicle in for state inspection. The work was done in, more than, a timely manner, and this was communicated to me promptly. This location always make vehicle maintenance/repairs easier to handle due to their knowledge, professionalism and pleasant environment. I highly recommend this facility to all my friends and associates who have car care needs.
5/ 5stars
by  
on September 19, 2018
I have patronized this facility for several years. First and foremost they have been HONEST! They have never tried to push any nonessential work on the car. Their pricing is competitive and customer service excellent.
5/ 5stars
by  
on August 23, 2018
Excellent customer service!
5/ 5stars
by  
on July 9, 2018
Very straightforward and honest. No beating around the Bush. Friendly staff.
5/ 5stars
on June 20, 2018
Provided professional advice and completed work in a timely manner. Thank you.
5/ 5stars
by  
on May 14, 2018
I brought my vehicle in for a routine oil change, tire rotation & alignment. I asked them to check a few things, as I was going on a road trip the next day. They were more than helpful and gave me information that I fully trust. They kept me updated on the work being done and future work that will need to be completed. All the employees I had contact with were very professional, friendly and helpful. I would highly recommend this establishment for all your call care needs!
1/ 5stars
by  
on April 6, 2018
There's a very big problem with a lack of integrity at this establishment. Definitely not a good place for engine maintenance.
5/ 5stars
by  
on February 23, 2018
Ted Crutchfield and Janne' Ward were very friendly,helpful, courteous and knowledgeable. They were honest and not overbearing for other work in which most dealerships try to sell you more than what is needed. This store was extremely busy but I can only imagine it was because of the great professional service they provide and a lot of repeat customers. I would highly recommend the Firestone Complete Auto Care at Chimney Hill.
5/ 5stars
by  
on February 17, 2018
Everyone here was just fabulous and professional, looking out for my safety
5/ 5stars
by  
on January 28, 2018
Out of all the Firestone’s in the area the one on chimney hill is the only one I will use they are genuine and treat you fairly with much integrity. All the others seem sny and treat you like a number where this particular shop goes through the proper motions of their service. I’m an insurance agent and I recommend this tire shop to clients frequently.
5/ 5stars
by  
on January 16, 2018
FIRESTONE is the BEST!!! They are honest, complete, great communicators, prices cant be beat, and efficient. Every time we go there, with our vehicles, we know we are getting quality service!!!! Highly Recommended.
1/ 5stars
by  
on December 31, 2017
I had an appointment for 10:00 am but had to wait over an hour for someone to look at my car. The price quoted to replace two from wheel bearings was 1200. When I left I contacted two other mechanics and found that I could get the same job done for around $500. This was a very disappointing experience and I will never go back. On a positive note, woman that assisted me was very professional and friendly.
5/ 5stars
by  
on December 25, 2017
Once again the staff at firestone out did themselves. Excellent service and customer service
5/ 5stars
by  
on November 25, 2017
I brought my 2008 Dodge Caliber in for repair when it started to make a rattling noise from the engine area. They diagnosed the problem very quickly and then was able to complete the repair in good time. I am not happy I had to put out money for a car repair this close to the holidays, but the experience with the front end guy and all the employees I came in contact with was great. Very friendly and knowledgeable shop. I will bring all my repairs to them - but, I hope not to see them too soon!
5/ 5stars
by  
on October 20, 2017
Just wanted to thank Jon and Brian for helping my wife with that peace of mind experience while she had taken my ram pickup truck in for tire service.
5/ 5stars
by  
on October 12, 2017
Great service and technicians!
5/ 5stars
by  
on September 25, 2017
Excellent Service! Daniel and William provided me with excellent customer service!
5/ 5stars
by  
on June 11, 2017
5/ 5stars
by  
on June 7, 2017
Great customer service and reasonable prices . Thanks to my Service Advisor Julia and Technician James .
5/ 5stars
by  
on March 30, 2017
5/ 5stars
by  
on March 22, 2017
The person who helped us was very knowledgeable about what was wrong with our car. He helped us through the entire process. I forgot my coupon at home for the service we were getting and he applied it to our billing statement out of courtesy! They are priced decently and genuinely care for you as a customer and your time.
5/ 5stars
by  
on February 13, 2017
Janne remembered my name! The staff was professional and courteous, and everything was explained to me. My expectations were exceeded. I will be back. Thanks.
5/ 5stars
by  
on February 12, 2017
Everyone that works here has top notch customer service! They put the needs of me and my family first when it came to our safety. Janne`, Eric, and Nicki went above and beyond to accommodate me and made me feel as if I'd known them forever! Will most definitely recommend this shop to everyone that I know!
5/ 5stars
by  
on October 26, 2016
I drive a fleet vehicle for Rite Aid Drug store as a field service technician, which also means that while not directly paying for it myself , I know Good customer service when I experience it...On my most recent visit I was given of time frame of around Noon for my vehicle inspection to be completed, this was incorrect. It was completed almost 2.5 hours earlier that anticipated and I just wanted to let you know that I appreciate the efforts of the all the employees at Firestone at Chimney Hill, Virginia Beach. I have not had any bad experiences there during my many visits for required vehicle maintenance. Thanks Ryan, Thanks Eric , Thanks for your many prompt efforts to help keep my van maintenance up to date and safe. David W. Vogel
5/ 5stars
by  
on August 12, 2016
I have been taking my vehicles to the Chimney Hill location for a few years now because of the honesty i have come accustomed to there. I have brought my cars there making noises that you would think the transmission was about to fall out or engine about to explode and walked out with a simple adjustment as needed rather than being taken to the cleaners. Front desk is always nice and informative and truthful if they are backed up about how long things could take. you guys rock! Thank you!
4/ 5stars
by  
on May 5, 2016
Mr. Adam Lancaster is the best Store Manager I've ever met in more than 20 years I've doing business with Firestone. He explained to me in details the type of repairs my van had that day, no service manager has ever taken their time to give respect that way. I'll really appreciate it if I'm allowed to bring him lunch along with Glen Gordoque? Thank you.
3/ 5stars
by  
on April 9, 2016
I don't trust the work that was done on my vehicle. My invoice doesn't match what work I was told would be done to my car, and the carpet behind my driver seat has stains in the shape of men's work boot.
5/ 5stars
by  
on April 7, 2016
I feel very happy went I enter a Firestone location because all there store feel the same very welcoming. I been it two store in South Carolina.Now I moved to Virginia beach . I really trust them with my car.
5/ 5stars
by  
on March 12, 2016
Outstanding customer service and fast service!!
4/ 5stars
by  
on December 12, 2015
Happy with services, very clear on what was needed to be done.
5/ 5stars
by  
on December 4, 2015
Dropped my vehicle off and advised them I need my vehicle completed before a certain time in order to make my trip. It was done 3 hrs ahead of time with 4 brand new tires at a great price!!!
5/ 5stars
by  
on December 2, 2015
We had a last minute need for a set of tires prior to going out of state that same morning. They went above and beyond to meet our needs!
5/ 5stars
by  
on November 27, 2015
Friendly staff, great work. Car is running great since they fixed it. Thanks.
5/ 5stars
by  
on November 9, 2015
I scheduled an appointment for an oil change on line and I was pleasantly surprised at the ease of checking in and the professionalism of the front desk person. He answered my questions even though there was a little line forming behind me. He took the time to explain the answer to my questions. I appreciated it! I will definitely be going back to this Firestone for all my automotive service needs!
5/ 5stars
by  
on November 7, 2015
They always have great customer service for what ever problem we bring , like my wife came by with a flat tire; they were nice to add air to all tires, next day it was completely flat and they repaired it overnight, ready early the next morning.
5/ 5stars
by  
on October 17, 2015
I went there yesterday to purchase some new tires.They provided me with a great deal by giving me a discount on my tires. The service on my car was also faster than i thought it would take. As soon as i gave them my key, my car was already in the garage. This location in now my number one choice for any work that need to be done on my car.
5/ 5stars
by  
on October 13, 2015
I was especially pleased with their courtesy and efficient service both at the counter and by the mechanics. I will now bring my three additional cars to this garage for continuing service
5/ 5stars
by  
on October 10, 2015
Have been regularly using them for oil changes for over a year now. Also for the yearly inspection.
5/ 5stars
by  
on September 8, 2015
Went in to get 4 new tires. They had great deals for labor day weekend, waited quite a while for the work to be done but the sales associate explained they were down 2 technicians. Very good experience!
5/ 5stars
by  
on August 8, 2015
Best place for auto services in Virginia beaach at rosemeent rd and Holland rd
3/ 5stars
by  
on August 6, 2015
I dropped off the vehicle Friday evening with scheduled pickup at 4 Saturday afternoon. At 3 PM I called for a status and it had not even been pulled into a bay. When I picked it up on Sunday late afternoon I got the assessment but not the estimate for follow on work. Weeks later I have yet to get an estimate from them. Every time I talked with a service person I got a different story. We have been using this service center for years but it's not giving a warm fuzzy feeling anymore.
4/ 5stars
by  
on August 6, 2015
Completely satisfied with how quickly our vehicle was taken care of despite how busy this shop was! A couple things stopping us from giving 5 stars is 1)during our visit to drop off our vehicle there was a line of 3 people behind us and a handful of associates sitting around, the gentleman helping us even tried getting their attention to assist the other customers..2)we went in to have the tire and brake system checked as our ABS/VSA light was showing, by the end of the diagnostic they told us we needed to replace the entire module and it would cost around $1300. After getting a second opinion we found that the VSA cables were disconnected by the front right passenger tire. Seem as if it were an issue that could have easily been fixed if the entire vehicle were to be inspected for problems and not just under the hood. aside from that, the customer service from the employee that assisted us was amazing and the establishment is very clean!
5/ 5stars
by  
on August 6, 2015
I have been going to this Firestone store forever!! The quality of the service never changes even if management does. They spoil me always!! I take my three personal vehicles and even have convinced my boss to take company vehicles there. They never let me down! Great service, fair prices, honest diagnosis'. Way to go team!!
5/ 5stars
by  
on July 10, 2015
I took my car there for inspection recently and once again I was impressed with the professional team and service. Been a Firestone customer for many years.
5/ 5stars
by  
on June 30, 2015
Always great service staff friendly helpful great location good service
5/ 5stars
by  
on June 24, 2015
I used Firestone for the first time a week ago. I brought in two vehicles that needed tires and an inspection. I've been missing this all these years and nobody told me! Great service, I have been really satisfied with the service I received :)
3/ 5stars
by  
on June 23, 2015
I went to have my A C check they didn't know where the link was so the put dye and air into my AC. It was nice for about two day than the AC, wasn't cool on the 3rd day . I took it back to them a little later they said I needed a new compressor. I ask if they saw anything with the dye they said no. I left with no cool air at all and I was unable to fix it :(
5/ 5stars
by  
on June 22, 2015
My air condition in my 2003 dodge ram went out and without setting up an appt I was able to drop off my vehicle and within 4 hours later the problem was fixed and I was back on the road.
5/ 5stars
by  
on June 11, 2015
I've been taking my cars there for awhile, always great service
4/ 5stars
by  
on May 31, 2015
I have use firestone for years. Service is complete first view
5/ 5stars
by  
on May 28, 2015
I was provided the great and prompt service that I have become to expect from my Firestone service center.
5/ 5stars
by  
on May 26, 2015
When I lost my receipt from an out of state Firestone, filed under a different phone number and misspelled name, between the two we got it all taken care of. Tire fixed under warranty!
5/ 5stars
by  
on May 18, 2015
Good quality service recommend others use company!
4/ 5stars
by  
on May 16, 2015
Good people GREAT service! All my cars go there. Even my company vehicle. I've also referred family and friends. 4 stars!!
5/ 5stars
by  
on May 1, 2015
Honest guys who provide fast and reliable service.
5/ 5stars
by  
on May 1, 2015
The experience here was great and I would come back again.
1/ 5stars
by  
on April 29, 2015
I am not satisfied with Firestone at all. My husband and I went in on Monday 20th of April and was told one price of $450.00 and when we arrived to pick up our vehicle Firestone had changed the price to $1,200.00. We told the cashier to call Wes in Virginia Beach at the Chimney Hill location. When my husband spoke with him professionally and in a calm manner the situation was handled and Wes went with the fact he made the mistake and told the Cashier Becky the coast is $450.00. We were satisfied. Then we decide to take our other car to be serviced. We were rejected service due to the fact of the incident on April 20th. Wes himself denied of service due to a mistake he (Wes) made. I thought his decision was very petty and unprofessional. I will never go to Firestone there or anywhere else to have my car serviced. We were quite please with there service but their professional attitude and trying to get over and it back fires. Be a man and deal with the fact you made a mistake and move on but instead you denied good paying customers service. I will taking further action. Also not only on this web site but in other social media and any other Media outlet.
1/ 5stars
by  
on April 29, 2015
I am not satisfied with Firestone at all since my last visit 4/28/2014 My wife and I a went in on Monday 20th of April and was told one price of $450.00 and when we arrived to pick up our vehicle Firestone had changed the price to $1,200.00. We told the cashier to call Wes in Virginia Beach at the Chimney Hill location. When I spoke with him professionally and in a calm manner the situation was handled and Wes went with the fact he made the mistake and told the Cashier Becky the coast is $450.00. We were satisfied. Then we decide to take our other car to be serviced. We were rejected service due to the fact of the incident on April 20th. Wes himself denied of service due to a mistake he (Wes) made. I thought his decision was very petty and unprofessional. I will never go to Firestone there or anywhere else to have my car serviced. We were quite please with their service but their professional attitude and trying to get over and it back fires needs to be addressed. Be a man and deal with the fact you made a mistake and move on but instead you denied good paying customers service. I will taking further action. Also not only on this web site but in other social media and any other Media outlet.
5/ 5stars
by  
on April 28, 2015
I am quite satisfied with the service I have received from Firestone! The technicians are competent, knowledgeable and willing to answer all questions about what needs to be done and why. The staff at the counter are super courteous and seek to do all they can to ensure that your experience in having maintenance performed meets your expectations for timeliness and quality. I would recommend having your tires replaced or auto maintenance work done here. As a former auto mechanic myself, I have complete confidence in how they do business!
5/ 5stars
by  
on April 25, 2015
The same great service I have come to expect. Very professional.
5/ 5stars
by  
on April 24, 2015
Had several items done with this location. Can't say enough the professionalism and knowledge of staff. The manager, Wesley Hooks, made sure that I understood all aspects of what I was getting done and was very courteous. Will absolutely do business with again.
5/ 5stars
by  
on April 22, 2015
I brought my car in for a scheduled oil change and was happy with the service I received. I was able to make an appointment and the car was ready before I was told that it would. I also had my tires rotated and alignment corrected. Nothing but knowledgeable service technicians and expert service. I highly recommend Firestone at Chimney Hill in Virginia Beach and plan to continue to use them for all my car care needs in the future!
5/ 5stars
by  
on April 17, 2015
Everyone was so friendly and they actually came to check on my twice to let me know how it was going and I was only there an hour. I've never had an experience like that at any other car repair or dealership place. I was very impressed.
5/ 5stars
by  
on April 12, 2015
I like the honesty and openness of the sales people and the mechanics. I may not like everything that was wrong with the car but I absolutely love the truth!
5/ 5stars
by  
on April 9, 2015
When no one in Hampton Roads would touch my 93 Del Sol without changing an arm and both legs because of the height these guys did. Not only done right but with plenty of time to spare.
5/ 5stars
by  
on February 27, 2015
Fixed the leak on the tire nozzle and reset the low pressure light. FAst and efficient.
5/ 5stars
by  
on February 26, 2015
I love this location! The people there are friendly, knowledgeable and prompt! I tell all my friends to go here!
5/ 5stars
by  
on February 26, 2015
You are treated like a person, not just a number. The techs know their job, and explain in depth what needs to be done
4/ 5stars
by  
on February 25, 2015
Firestone experts gsve great advice, set expectations, and didn't push too hard on recommendations.
5/ 5stars
by  
on February 21, 2015
Firestone is the best car place ever! They always fix my cars to perfection. The staff is great and always help you get the most for your money! I would never let anyone else touch my cars! They are wonderful!
5/ 5stars
by  
on February 4, 2015
I was broke down with a flat and towed in on Sunday, not knowing they were open. They matched and aligned at a great price in within a couple hours. I was not expecting to use my truck until Tuesday. What a surprise and so friendly and understanding.
2/ 5stars
by  
on February 4, 2015
When Eric isn't around to discuss an issue , the front desk folks lack the great customer service that I have come to expect over the years. These days I get the impression "If you don't like what I'm telling you and you don't like the price" Go somewhere else, we don't care. There is no more negotiating cost or the service writer looking for a possible coupon or discount code on the computer to help the customer out. When I say service is excellent I am referring to the technicians out in the garage.
5/ 5stars
by  
on February 4, 2015
I have been using them for years and i wouldnt go anywhere else!
5/ 5stars
by  
on February 3, 2015
Pleased very awesome job very friendly very know able
5/ 5stars
by  
on February 3, 2015
I have been sincerely pleased with the services that this location has provided. The team has exemplified outstanding customer service.
5/ 5stars
by  
on February 3, 2015
I've always been a firestone customer, from nyc to virginia and all the way to California.  Being in the military, it is hard to trust just any mechanics shop because  everyone is looking for the extra buck. Firestones prices are all set prices no mater where you go and service is always professional 
5/ 5stars
by  
on January 28, 2015
Have been going to Firestone for years! Brought all cars here for service and never had a problem! Employee's are great and are very helpful
4/ 5stars
by  
on January 26, 2015
I always find their work good, timely and usually priced ok. This time I found the cost pricey!
5/ 5stars
by  
on January 25, 2015
I always feel that the pricing is just about right when it comes to maintainence on my truck, when I think it will be out of the park on cost, you guys always suprise me, better to walk out with a smile then a frown! Thanks
5/ 5stars
by  
on January 25, 2015
This is the only service center that does not try and rip you off. They get excellent parts and the service is outstanding
5/ 5stars
by  
on January 24, 2015
Going out of their ways to makes sure that there is quality work in reasonable time.
1/ 5stars
by  
on January 24, 2015
Last weekend I dropped my car off for a state inspection with oil change and walked home. I tried to start my other car to run errands and get lunch. It wouldn't start. I called Firestone to ask to borrow their starter as I only live 1/4 mile from the store. I was told by Scott "No. It might be needed for some other cars in the shop. If I wanted to bring the car in he would jump it for me." I said I would wait until he checked to see when it would be available. Again, NO. I discussed this with Wes the manager and was told he would investigate and call me by Monday. Today is SAT and no call. I along with my family and friends have been loyal customers for over 25 years. I really did not appreciate being treated in such a manner.
5/ 5stars
by  
on January 24, 2015
Just starting using them and plan to continue for all services.
5/ 5stars
by  
on January 23, 2015
Excellent customer service, high quality work, reasonable prices
5/ 5stars
by  
on January 23, 2015
I was in and out in less than a hour...The people were very friendly.
5/ 5stars
by  
on January 22, 2015
On January 16 I went to my Firestone store. My new tire that I had only had 6 days had 14 lbs of pressure in it. Junior jumped right on it and fixed the problem. My Firestone store is excellent. I have gone to this store for 13 years. They always have had honest and trustworthy employees.
5/ 5stars
by  
on January 22, 2015
I have both or our cars serviced at this location because of the trusted staff (Eric, Glenn, JR, etc.) They take care of my vehicles and me with their friendly and knowledgeable employees.

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