Car Tires And Services At 7303 Midlothian Tpke: Firestone Complete Auto Care In Richmond

Come in to your nearest Firestone Complete Auto Care at 7303 Midlothian Tpke for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

7303 Midlothian Tpke
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #20796 Managed by John Tate

HOLIDAY HOURS

Please note our hours for Christmas Eve and Christmas Day

  • 12/247am-4pm
  • 12/25Closed
  • Professional Auto Repair From Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our auto care teammates will give your car a free courtesy check. We'll examine oil level, headlights, belts, and more. Plus, we're dedicated to delivering the best quality service possible, at affordable prices and quick turnaround times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or schedule an appointment by phone or online.

    Browse Great Discounts On Tires Today.

    We Cover Every Area Of Auto Repair

    After 90 years in the automotive industry, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. Our services are backed by our Fixed Right Guarantee, which means the service or repair will be done right. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, and that's why we constantly strive to make the process as painless as possible.

    Customer Reviews

    (4.5 of 5) - 46 Reviews
    5/ 5stars
    by  
    on November 28, 2018
    Great service with a smile and assistance and explained several of my questions! I will most definitely return in the future since I now need two front tires. I was also pleased with the cost and access to runflats. Thank you. Rochelle
    5/ 5stars
    by  
    on November 3, 2018
    5/ 5stars
    by  
    on September 5, 2018
    Shortly after scheduling an oil change appointment online I was contacted via phone to advise that the day I chose was fully booked and offered the next available time. Upon walking in the front door I was immediately greeted and assisted. It didn't take long to complete the oil change after leaving the car at the shop and was provided additional service options to enhance performance on the vehicle such as a new tire, alignment, and headlight restoration. The cost was affordable to go forward with the additional services therefore we agreed and within the hour the car was ready for pickup. I truly appreciate the wonderful customer service from each member at Firestone as well as the quality mechanical work provided!
    5/ 5stars
    by  
    on July 10, 2018
    Extremely fast service. Came with no appointment on a Sunday and was in and out within 15 minutes.
    5/ 5stars
    by  
    on May 17, 2018
    Upon arriving at this location for a state inspection I noticed the waiting area appeared to be more full than my previous visits, and I was advised that my car may not be available until tomorrow. Although my circumstances allowed for this type of delay for the return of my car, I was very pleased when I received the call from my service agent Steven about three hours from closing time that my car was ready. Steven was professional and curteous. Overall satisfied with the service received at Firestone.
    5/ 5stars
    by  
    on May 7, 2018
    Steven was great! He helped get my oil change in a time efficient manner. I really appreciated it!
    1/ 5stars
    by  
    on May 5, 2018
    I took my car to get an alignment and 5 hours later they called me saying that they could not do it because I needed new tire rods which they offered to replace for over $200, so decliened and took my car elsewhere to get checked and it turns out nothing is wrong with my car or tires and they are completely fine. Obviously the employees were trying to get me to spend unnecessary money.
    5/ 5stars
    by  
    on February 15, 2018
    Steven was awesome! He made me feel very welcome despite coming in later in the evening. He also did a great job explaining everything and I will definitely be back next time I need my car serviced!
    5/ 5stars
    by  
    on January 28, 2018
    5/ 5stars
    by  
    on August 5, 2017
    The service was excellent
    2/ 5stars
    by  
    on June 20, 2017
    I left with worse problems than I came in with and had to spend 500$ or more in repairs somewhere else to fix what firestone had done.
    5/ 5stars
    by  
    on May 17, 2017
    Excellent Customer Service Great Advisor and Technician
    5/ 5stars
    by  
    on January 14, 2017
    Staff very professional. I feel my car is in good hands. This is w hy I contonue to return to THIS Firestone.
    5/ 5stars
    by  
    on January 14, 2017
    Always very professional! Staff friendly and knowledgeable. I feel as though I can trust them.
    5/ 5stars
    by  
    on November 9, 2016
    will continue to go there.
    5/ 5stars
    by  
    on October 18, 2016
    Great! Great! Great! Wonderful service. Amazing prices. And lots of laughter and smiles. Thanks guys!
    5/ 5stars
    by  
    on July 22, 2016
    Always great service.
    5/ 5stars
    by  
    on May 17, 2016
    Thanks for providing timely, quality services!
    5/ 5stars
    by  
    on October 26, 2015
    The gentlemen at Firestone were spectacular with their customer service skills and took great care with my car. I truly appreciate their assistance!
    4/ 5stars
    by  
    on September 29, 2015
    I use them all of the time now for the up keep of my car because I always receive quality work. I just used then lady week for my inspection and Job well done.
    5/ 5stars
    by  
    on September 28, 2015
    I did not pass my inspection so they took me out out into the garage to show me Exactly what needed to be fixed came back a couple of days later and passed!!!! thank you so much for taking the time out to show me you guys
    5/ 5stars
    by  
    on September 26, 2015
    Used their services a week ago and was very pleased with my visit
    5/ 5stars
    by  
    on September 10, 2015
    My wife found a flat tire on our car when pulling out to take one of the boys to baseball practice. I was at work late with the other car. Chris took my call and told me he'd wait for me. We both work, so we needed both vehicles the next morning. I drove home and placed the donut tire on the car and raced to Firestone. Felt like I was in pit lane at a NASCAR event. Chris had the tire pulled and I was in and out of there in less than 10 minutes. Wow! I event made it to my other son's sporting event in time. So, glad I can rely on Firestone. With Service like that, you business will flourish. Thanks so much!
    5/ 5stars
    by  
    on September 3, 2015
    Kurtis is awesome! I wouldn't take my cars to my other technician!!!
    5/ 5stars
    by  
    on August 18, 2015
    I was there 2 days ago and my service was excellent
    5/ 5stars
    by  
    on August 7, 2015
    Great job, great service. Kept in communication with me every step of the way.
    5/ 5stars
    by  
    on August 6, 2015
    They put on my first set of tires and brakes. I was very pleased.
    4/ 5stars
    by  
    on August 6, 2015
    Scheduled an appointment for next day because I needed an oil change before taking a long trip and they took me right in after arriving. My tires were rotated for free because I purchased them there.
    5/ 5stars
    by  
    on August 6, 2015
    The service was quick and they are always friendly.
    4/ 5stars
    by  
    on June 25, 2015
    Overall good experience. Only bad thing was I called to say my car was ready, but when I arrived, car was still in shop and I had to wait an additional 30 minutes. Also, I don't like how you have to wait for an attendant to come to the desk to serve you as opposed to someone being on duty.
    3/ 5stars
    by  
    on June 12, 2015
    I used them a week ago. I was waiting for 3 hours and they didn't even put my name in the system but eventually when I received service it was great. The people we're nice and very concerned for my time waiting
    2/ 5stars
    by  
    on June 11, 2015
    Used this location firestone several times usually had a good experience. However this time the manager I believe John did not provide me excellent customer service at all, especially being my car needed to undergo major repairs and the cost was expensive. There is no organization or communication between line of workers here or something. I will conduct my car business elsewhere from now on.
    5/ 5stars
    by  
    on May 19, 2015
    Mÿ car needed New tires and they gave me Great sercive.
    5/ 5stars
    by  
    on April 20, 2015
    I was happy that they were able to service me on the same day and their customer service was so friendly, I will definitely return.
    5/ 5stars
    by  
    on April 20, 2015
    My muffler almost fell off and I had to leave it with Firestone at Cloverleaf Mall. I do not live in the area, and needed it fixed right away. I was called on Sunday stating that it could not be fixed on the weekend, and I had 2 choices, to have everything replaced at $600 or so, (muffler etc) or either wait for the parts with a cost around $100.00. So I chose the latter and the person who could work it would be in on Monday. The honesty was good to hear. Timothy, was able to fix it on Monday. I am completely satisfied and will be moving to the Chesterfield area soon and will definitely use Firestone again. A big kudos to Chris and the team for the great service.
    5/ 5stars
    by  
    on March 16, 2015
    They are great!! I use them for tires and repairs. The staff is great. They know their customers and cars. They do the work in a timely fashion always and work with you to ge the work done. Great quality of service! I recommend them highly!
    5/ 5stars
    by  
    on March 5, 2015
    My car stopped because of a bad alternator and battery combo. It let me down in the middle of a busy road and I had to use my AAA membership to get it towed. However, because I value my relationship with Firestone I did not hesitate to have it taken there directly. I knew John and his staff would not hesitate to accept it and fix it. Problem solved.
    5/ 5stars
    by  
    on February 27, 2015
    I began taking my car to Firestone primarily because they are in a perfect location, close to my office. I have continued to go there because the service and price are outstanding.
    1/ 5stars
    by  
    on February 9, 2015
    After going here for over a year, I may never return. Simple appt to get 2 new tires turned into 3 1/2 hours of waiting while service was NOT completed. Car was caked with mud when it was returned to me. I had to point this out in order for them to apologize and vacuum the carpets. My tires were not rotated which I was told they had been. The manager, John, was disrespectful to his associates (specifically Donnie) in front of me & other customers. I was livid when I left. So, do I go back and wait for another 3 1/2 hours for them to rotate my tires which they said they had?
    5/ 5stars
    by  
    on February 3, 2015
    I used Firestone last week for a problem tire. I not only received excellent service on that, but was also made aware of my soon to expire state inspection and overdue oil change. All of the issues were addresses promptly and I was sent on my way in less than no time.
    5/ 5stars
    by  
    on February 1, 2015
    Things are fixed right the first time; and if I have a problem, they make it right !
    5/ 5stars
    by  
    on January 26, 2015
    John and Chris and the other managers always let me know if they see anything that needs to be addressed on my car when I bring it in for service. They do good work on my car and are very polite and keep a positive attitude!
    5/ 5stars
    by  
    on January 25, 2015
    I've used them quite a few times the last few years. They are great. All the guys there are very nice. Always helpful. They are honest and polite. And they always give me a good deal. most places try to take advantage of elderly people but they don't. They are great.........
    3/ 5stars
    by  
    on January 24, 2015
    I last carried my car in because of an antifreeze leak. I was charged for a diagnostic test and was told that they could not find any leaks. I carried my car to the dealership and had a hole in my radiator. It needed to be replaced. I was disappointed the Firestone could not find that problem. I am now apprehensive about your store's service of vehicles.
    5/ 5stars
    by  
    on January 23, 2015
    Firestone wasn't able to match my tire with what they had in store, but they were willing to order it and they put my spare tire on for me at no charge.
    5/ 5stars
    by  
    on January 22, 2015
    When I had to recently replace 4 tires unexpectedly, the staff at Firestone worked with me to get the best value! They are always kind and trustworthy!

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