Firestone Complete Auto Care: Your Source For Tires And Repairs At 5628 Hopkins Rd In Richmond

Ready to come in to your local Firestone Complete Auto Care on 5628 Hopkins Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

5628 Hopkins Rd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #20249 Managed by W T Harris

Professional Auto Repair From Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been an industry leader in automotive service and repair since 1926. If you think your car could have a problem, our professional teammates will give your car a free courtesy check. We'll examine lights, air filters, hoses, and more. Additionally, we're dedicated to providing the best auto repair possible all at great prices and quick turnaround times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or plan your appointment online or by calling (804) 616-4508.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

With 90 years in the car care service industry, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we strive to provide outstanding auto care services. Our products and services are covered by our Fixed Right Guarantee, meaning that every service or repair we do is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.8 of 5) - 40 Reviews
5/ 5stars
by  
on October 10, 2018
Didn't complete my oil change in time but I received a free oil change to compensate!
5/ 5stars
by  
on May 6, 2018
5/ 5stars
by  
on October 13, 2017
The service at this Firestone is great the the staff are friendly & very respectful the service was done right & in a timely manner. A very painless visit. Wonderful Guys at this Firestone. Thank you!
5/ 5stars
by  
on September 27, 2017
My aim was to buy brand name tire,but not only Dave locate tire he sole me a comparable Firestone tire with same rating better price. Also got my inspection done .
5/ 5stars
by  
on June 24, 2017
Knowledgeable and helpful and professional yet down to earth service representatives. Friendly, promlt and clean restrooms and shopping convenantly across the parking lot while you wait. Would recommend for sure.
5/ 5stars
by  
on May 8, 2017
5/ 5stars
by  
on February 11, 2017
I took my car in for a flat tire. Turned out that my wheel lock key didn't work any longer as it was stripped. They took excellent care of me. My service advisor could not have been better. They valued my time as I was late for work. They went above and beyond to help me with my unusual situation. I recommend them to anyone. I hope I don't have to get my car repaired any time soon, but if I do, I will take it there. They were so awesome!
5/ 5stars
by  
on October 27, 2016
The experience with the repairs to my car was good. I do have a suggestion about the IT system. If wheel alignment is performed, the computer should automatically check whether the car has a Lifetime Alignment. I had to point this out in order for the charge for the alignment to be backed out of my bill.
5/ 5stars
by  
on October 14, 2016
Best shop in town, they will fix the problem in a orderly fashion love them.
5/ 5stars
by  
on September 29, 2016
I really appreciate the service I received at Firestone. For the last 2 months my brakes have been squeaking off and on, when it has been raining. Tim Harris and William Parker are the guys I can depend on because they are very thorough. I have confidence in them and I will continue to go to this Firestone because I get quality service with a smile.
5/ 5stars
by  
on September 7, 2016
Great service at this location. Dropped the car off for a battery change and even though they were full they got me in and out in no time and even got me to sign up for a credit card which saved me even more money and got me a free oil change
4/ 5stars
by  
on July 2, 2016
Arrived at the time of my appointment, 8 am. 1 person sitting in the lobby area, 1 person at the counter being helped, and myself. The gentleman at the desk could not have been nicer. He explained everything, did not try to pressure me into any extras, which I appreciate. He listened to my concerns, which I also appreciated. My car was taken back at about 9:10. I walked outside at 1030, my car was out there but no one had told the gentleman at the desk it was ready. He explained my receipt and I was on my way. Unfortunately, my car is drifting, after the alignment and I need to go back in but...all in all, it was a good experience.
5/ 5stars
by  
on May 23, 2016
Excellent service. Highly recommended.
5/ 5stars
by  
on April 27, 2016
Thank you Firestone for making me feel like I was at a friendly, comfortable, and trustworthy establishment. I needed help and you were there to solve my problem by providing several options. Your front desk staff worker made me feel like I was a human and not just another number or dollar sign. Your establishment is clean and comfortable, which made my wait time quite relaxing. Also, thank you for staying open a little later than most other repair shops. Kudos to you all!
5/ 5stars
by  
on April 20, 2016
Great customer service and very friendly people
5/ 5stars
by  
on March 22, 2016
great service by willie in the shop the guys in front are always ready to take care of you.
5/ 5stars
by  
on December 24, 2015
I used them and like the fact that they were not pushy
5/ 5stars
by  
on November 11, 2015
The staff was very welcoming and informative. I would recommend this shop to friends and family.
5/ 5stars
by  
on September 26, 2015
Started with them after i brought my car and they did my first oil change and auto care tune up. Friendly staff.
5/ 5stars
by  
on September 14, 2015
The friendly staff expertly assisted me through the entire process. Problem resolved, and my truck is back on the road.
5/ 5stars
by  
on September 12, 2015
I traveled to northern va to see a doctor that specializes in my autoimmune disorder. Of course I was worried about my illness, getting there as far as going the right way getting to the hotel the fee and worried about everything else except my van. I knew after going to firestone for service my transportation would get me to Baltimore Maryland and back to Richmond Va home.. Thank you Firestone
2/ 5stars
by  
on August 6, 2015
They did not set tire pressures prior to alignment. They tried charging me for a lightbulb they never installed. It was corrected at billing. If I would not have been there I would have been charged with no bulb. I was disappointed with this service. Tim was not there that day. I like dealing with Tim since he is customer focused. This note is for the Hopkins Road Firestone.
5/ 5stars
by  
on August 6, 2015
I recently walked into firestone in desperate need of an oil change and state inspection. The staff at Firestone all were willing and able to help me with these services immediately. They were completely professional and provided me with detailed information on what my vehicle needed. I will definitely return in the future for any and all services that I may need. Thank you!!!!
5/ 5stars
by  
on July 26, 2015
Everyone was professional, friendly and knowledgeable and handled my service in such a timely manner.
5/ 5stars
by  
on July 12, 2015
I ALWAYS go to the Hopkins Rd Firestone. The manager, Tim Harris always greets me and let's me know what's going on with my vehicle. I know I can trust him and his staff
5/ 5stars
by  
on June 11, 2015
I always come here for my oil changes and any other light work needed. Never had any issues. I certainly miss Ron at this location, but Kevin and Scott always show excellent customer service.
5/ 5stars
by  
on May 16, 2015
Friendly, prompt service. Fixed a tire. Drive that vehicle a lot. No problems since the repair.
5/ 5stars
by  
on May 14, 2015
I had to get a head light bulb replaced in VW Beetle
5/ 5stars
by  
on April 23, 2015
I came in to have my car inspected for the first time at the Hopkins location. The gentleman at the desk was very kind. When they called me to let me know my vehicle was done they told me it past but my rear brakes might need to be changed soon. (I already knew this because this is something I can check myself) they also recommended a gas treatment service. I didn't have money for both but after the gentleman told me about the coupon on the website I was able to afford both services!! My car is actually running better after the gas treatment!!! I love when I am given excellent service and I would highly recommend this Firestone!
5/ 5stars
by  
on April 18, 2015
I had 3 vehicles inspected and bought new tires for two other vehicles (nothing to do with the inspected vehicles). I started bringing my vehicles to them about a year ago and I have not been disappointed "whatsoever". I commend Tim Harris and his whole crew for their courtesy and professionalism. They get an A+ in my book.
4/ 5stars
by  
on February 27, 2015
I needed to get my oil changed and I went in to get just that done. I got it done in little time than I thought it would take. The visit was short and sweet. I have been using the location near me for over a year now.
5/ 5stars
by  
on February 6, 2015
had the car aligned & the other a new set of tires
5/ 5stars
by  
on February 6, 2015
I have used Firestone for several issues with my vehicle over the past couple of years from State Inspection, oil changes, new tires and even having a censor replaced. Always great custom service and always completes the service on my vehicle in a timely fashion.
5/ 5stars
by  
on February 3, 2015
The manager, Ron Gelster, kept things moving for my Auto inspection. I have been working with him for years and will continue to do so.
5/ 5stars
on February 2, 2015
My husband and I have been going to Firestone for some time now and we have always been satisfied with the quality of service given. All the work was explained and the employees have been courteous and polite.
5/ 5stars
by  
on February 2, 2015
I used this location off Hopkins all the time. I have been for the last 10 years. They always make one feel welcomed and offer excellent customer service.
5/ 5stars
by  
on February 1, 2015
With every visit I have at the store I get good service. Before repairs are made they are explained to me, how long it will take and what it will cost. I am very pleased with the service I get from them. Everyone there is very courteous.
5/ 5stars
by  
on January 27, 2015
I have used the Hopkins Road Store for the past year. The staff is great, very professional and very knowledgeable. I would definitely recommend them.
5/ 5stars
by  
on January 23, 2015
We have been in Virginia for seven years, This is the first Service station, that has treated us professionally and honestly .. The service is exceptional, and the atmosphere is like going to see a old friend. The staff is amazing...It takes the worry out of car care...
2/ 5stars
by  
on January 23, 2015
They recommended I get a brake job on my 06 Lexus. I did and started hearing noise from the brakes. They have tried to fix it at least 4 times and replaced the equipment twice. This time is better, but I still hear the noise from time to time when I am backing up. They told me they had to file down the clip that holds the shoes on. Don't understand that!

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Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

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