Car Tires And Services At 4000 Mechanicsville Pike: Firestone Complete Auto Care In Richmond

Ready to come in to your local Firestone Complete Auto Care on 4000 Mechanicsville Pike? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

4000 Mechanicsville Pike
Get DirectionsHours + Information
Sun9a-5p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #17442 Managed by James Coombe

HOLIDAY HOURS

Please note our hours for Christmas Eve and Christmas Day

  • 12/247am-4pm
  • 12/25Closed
  • A Tradition Of Service At Firestone Complete Auto Care

    Here at Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If something about your car seems off, our trained technicians can perform a free courtesy check. We'll inspect oil level, headlights, belts, and more. Plus, our team believes in offering the most consistent service on the market, all at great prices and short wait times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or schedule an appointment by phone or online.

    The Source For Great Offers On Tires.

    Discover Our Range of Auto Repair Services

    After 90 years of automotive repair, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means the service or repair is done right the first time. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, and that's why we constantly strive to make the process as painless as possible.

    Customer Reviews

    (4.0 of 5) - 33 Reviews
    5/ 5stars
    by  
    on August 26, 2018
    Free checking
    5/ 5stars
    by  
    on May 30, 2018
    I just submitted this review to the wrong location. I had a flat tire on Sunday on my way out of town. I had to put a donut on my car and I called Firestone and Marco told me to bring it in he would take care of me. I arrived and he did just that. Even though they were really busy he made sure me and my dog Bruno felt welcome and that I was going to be taken care of. He personally changed my tire himself trying to help me get back on the road. While I lost money at the casino I was a winner that Sunday at Firestone! Thanks again Marco! I will be back and I will send my friends as well!! Marco.........Polo..... :)
    4/ 5stars
    by  
    on May 24, 2018
    5/ 5stars
    by  
    on May 8, 2018
    3/ 5stars
    by  
    on October 22, 2017
    1/ 5stars
    by  
    on September 13, 2017
    Over charge for a standard oil change on a 2011 Camry LE Toyota.
    1/ 5stars
    by  
    on July 31, 2017
    I had to wait for 4 hours for a simple auto inspection.
    5/ 5stars
    by  
    on May 20, 2017
    Still the best service in town hands down. Always good service, always fair pricing and sound advice.
    5/ 5stars
    by  
    on May 2, 2017
    This location is probably the best automotive shop that I've ever been to. The service is always excellent and the advice I've been given has always been great as well. If you are looking for a reputable service center that will definitely take care of you the HONEST WAY, you need to take your car here.
    2/ 5stars
    by  
    on April 1, 2017
    5/ 5stars
    by  
    on March 7, 2017
    Matt is great to work with. As soon as I walked in he greeted me and listened to all my concerns. Matt was honest said my vehicle would not be worked on until about 1 or 2 pm due to some big jobs they had, which i truly appreciated. When I picked up my vehicle it was perfectly aligned and Matt went over the specs of the before and after alignment process. I will be going back with my other two vehicles.
    5/ 5stars
    by  
    on February 7, 2017
    These guys do great work and they have fast service.
    1/ 5stars
    by  
    on January 2, 2017
    I went in for an alignment service because I had gotten a coupon from my father. When they called to tell me my vehicle was ready; they informed me that I had a High Mount Brake Light and License Plate Light after having performed an Engine Diagnostic Service. Whats funny is I literally had my State Inspection renewed the day prior... I politely declined the offer for Fire Stone Complete Auto Repair to replace my High-Mount Brake Light and License Plate Bulb for which they wanted to charge me $51.28 on top of the Engine Diagnostic Service for $99.99. When I finished paying for my alignment and got back to my truck, lo and behold neither my High-Mount Brake Light nor my License Plate Bulb were out.
    5/ 5stars
    by  
    on September 8, 2016
    Ricky answered every question flawlessly no hesitation, seemed very knowledgeable and made me feel comfortable that my car was in good hands my entire stay, keeping me updated on my vehicle every step of the way...I also want to thank my technician for an amazing job, I'll definitely be back and will recommend anyone to do business with you guys. Great team! & great customer service!
    5/ 5stars
    by  
    on September 4, 2016
    Staff was professional and the service was great. Love the coupons!!!
    5/ 5stars
    by  
    on April 11, 2016
    Very good customer service I went in to check my tire and I needed one
    4/ 5stars
    by  
    on December 15, 2015
    Good service but waited three hours. Will go back for more service.
    5/ 5stars
    by  
    on November 9, 2015
    Oil change and tire repair went according to plan. Well done!
    5/ 5stars
    by  
    on October 7, 2015
    I had a wonderful experience at this location. The store Manager, Clayton has a very friendly and helpful demeanor. I trusted his team in the safety of my vehicle. He also informed me of current and future repair. Thank you very much for the outstanding customer service!
    4/ 5stars
    by  
    on August 6, 2015
    I needed an oil change before a trip. I was able to have my car serviced quickly and the price was good also because I had coupons for this service. The other recommended services were pretty high though.
    5/ 5stars
    by  
    on July 24, 2015
    I used them today and dont regret I did! I am glad that I know what's the problem I need to fix and would be going back to Firestone to get the job done!
    4/ 5stars
    by  
    on June 18, 2015
    service was great and fix problems plus explain what was going on
    5/ 5stars
    by  
    on April 26, 2015
    I needed new tires, and they were knowledgable about the type I needed, gave me options, and a rebate. I love the new tires. Jayson and Alton were especially helpful.
    2/ 5stars
    by  
    on April 25, 2015
    I took my car in for an aligment and because it continued to cut off. I was concerned because no one called me to say what they found and didn't find or to ask if they should proceed. I think I called at 5:34p.m. , just before closing and they were working on it. I dropped the car off maybe around 10 or so. This lead me to believe that they really got to my car at the very last minute. I was told that they could not find what caused the car to to cut off. I drove the car to a wedding the next day, to another town, the drive was really bad. So this experience this particular time was not great. I remeber thinking to my self that they really didn't do anything to this car.
    5/ 5stars
    by  
    on April 18, 2015
    The representatives for the store were very patient & took time to work with me regarding the transaction. Like any store (especially on a Saturday) be sure that you call in advance. That way you're not placing blame on anyone else or presenting excuses as to why you can't get service. I have always worked with Firestone since I had my Ford Focus, so they know me pretty well. Thanks for the service.
    5/ 5stars
    by  
    on March 4, 2015
    My experience with is helpful and useful. I am pleased with service.
    1/ 5stars
    by  
    on February 26, 2015
    I went to firestone about a week ago and the service was awful!!! I was getting 4 new tires and an alignment.They told me my car would be ready at 1pm I didn't leave until 3.I told them I had to be at work but they didn't care,I dropped my car off at 9 something that morning! Totally unprofessional!
    5/ 5stars
    by  
    on February 3, 2015
    They are the only repair/tire shop in the City of Richmond that I use for all of my vehicles
    5/ 5stars
    by  
    on February 2, 2015
    I always go to Firestone for my car needs. They are professional, honest, and value their customers. I don't have to worry that I'm getting a good deal, they always work with my budget and figure out the best option for me.
    5/ 5stars
    by  
    on February 2, 2015
    Received oil change and new tires. Great service. Will keep coming back.
    1/ 5stars
    by  
    on February 1, 2015
    Not to happy just happy it's over I'm not gonna return
    5/ 5stars
    by  
    on January 29, 2015
    the firestone location I went to was very professional prompt and got it done right the first time
    4/ 5stars
    by  
    on January 25, 2015
    The Firestone on Mechanicsville Turnpike/Laburnum Ave has always given me good service.

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