Car Repairs And Tires At 2001 Huguenot Rd From Your Richmond Firestone Complete Auto Care

Ready to come in to your local Firestone Complete Auto Care on 2001 Huguenot Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

2001 Huguenot Rd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #19151 Managed by Donald Sipple

HOLIDAY HOURS

Please note our hours for Christmas Eve and Christmas Day

  • 12/247am-4pm
  • 12/25Closed
  • Professional Auto Repair From Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have offered top quality car and truck repair since our beginning in 1926. If you think your car could have a problem, our professional teammates will take a look for free with our courtesy check. We'll check tires, wipers, hoses, and more. Plus, we're dedicated to offering the most consistent service on the market, at affordable prices and quick turnaround times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Stop by today or book your appointment online or by phone.

    The Source For Great Offers On Tires.

    We Cover Every Area Of Auto Repair

    With 90 years in the car care service industry, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we believe in offering unparalleled auto repair and maintenance. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning any auto service or repair will be done right. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make the process as painless as possible.

    Customer Reviews

    (4.5 of 5) - 30 Reviews
    2/ 5stars
    by  
    on November 21, 2018
    5/ 5stars
    by  
    on May 1, 2018
    I’ve had many great experiences at this location. A big thanks to Donald, McKensie, Ryan, Rj, Danne and anyone else I may have left out. I’ve never experienced anything less than excellent hospitality at this location. Because of this staff you will forever have my business. I can only hope that Firestone isn’t too big to recognize the people that make them successful!
    5/ 5stars
    by  
    on January 22, 2018
    I had a wonderful experience with this location. Donald was extremely thorough and informative. He was friendly and happy to answer my questions. All of the staff were very helpful! I will be back!
    5/ 5stars
    by  
    on October 13, 2017
    Great service
    5/ 5stars
    by  
    on March 11, 2017
    It was awesome!!!!
    5/ 5stars
    by  
    on January 7, 2017
    Exceptional courteous service. Excellent pricing and value. Sales representative, Donald, at front desk, was professional and willing to do what it took to secure my business on a set of 4 tires. Price, product and value, again exceptional !!!!!!
    2/ 5stars
    by  
    on November 28, 2016
    I came into this store on 11/11 with 3 nails in my driver side tire. I gave this information to the attendant and he apparently marked the chart for my passenger tire to be replaced. When I exited the store and looked at the driver side tire it was inflated to a normal level. Within a week the tire went flat again. Upon further inspection I noticed that the passenger side tire had in fact been changed and the driver side tire with the nails stuck inside was never replaced. I felt as though I was deceived because the mechanic took time to inflate the flat tire with the nails embedded and change a different tire. As a result, I was forced to pay $82.56 for another tire. Even more the mechanic Brandon tried to accuse me of this being my fault. He said to me "that's not what you said when you came" in regards to the initial complaint. I never met Brandon before and he acted as though he was privy to the conversation I initially had with in regards to my initial complaint. The manager did step in and offer to pay the cost for labor on the tire. I was simply responsible for the amount of the part. I am still dissatisfied because had it not been due to their error I would not have had to take more time and spend more money to take care of this tire issue. Failing to mention I drive a lot for my job and it would have been extremely risky for me to not have said the correct tire in the first place. Driving around with a flat tire is both hazardous and an inconvenience
    5/ 5stars
    by  
    on October 8, 2016
    We have been using this Firestone location/service for at least 30 years and have always experienced fair pricing and great service. The team of technicians and customer service folks have always returned our cars in the time specified with the work done as promised.
    5/ 5stars
    by  
    on August 15, 2016
    Awesome service , great hours , knowledgable & friendly staff. Highly recommend!
    5/ 5stars
    by  
    on November 21, 2015
    They got me in immediately and solved my issue. .................................
    5/ 5stars
    by  
    on November 7, 2015
    had an 8 am appointment. car was in and finished on time. great job everyone........
    4/ 5stars
    by  
    on September 28, 2015
    While it might not be the cheapest service in town, Firestone Huguenot keep all my cars in top shape. They are very knowledgable and provide respectful explanations of our service needs.
    5/ 5stars
    by  
    on July 23, 2015
    I have been very pleased at how quickly they get to my car and complete the job! I have been to the Firestone store on Huguenot Rd, on 3 different occasions and I am always pleased at the work that has been done. Also, I've never had to wait more than a few hours, and twice, I was a walk in that they were able to take right away! Great place!
    5/ 5stars
    by  
    on June 19, 2015
    Had an oil change and inspection. Took around 40 minutes. Very happy with the service there.
    5/ 5stars
    by  
    on May 26, 2015
    Went here to get my inspection done for my car the employees were very friendly and called me when my car was ready
    5/ 5stars
    by  
    on February 26, 2015
    Our company gets all of our service for its Lexus sedan here. The employees are all friendly, professional, and accommodating. They do not try to push extra, unnecessary services and the prices are half of what the dealership charges.
    1/ 5stars
    by  
    on February 6, 2015
    Previous experiences have always been very positive. However, my last experience prompted me to state- "I will NEVER use this location again"!!! After an oil change and battery check, I went directly to another store for a battery and was shown by the associate the amount of oil that had splattered over my engine. When I returned to Firestone after purchasing the battery, the store manager told me to take my vehicle to a car wash and they would cover the charges. Although I got a car wash, paid by Firestone; it's unfortunate I couldn't get my engine steamed cleaned. An apology and a car wash was simply not enough. As a customer, I should have been informed prior to paying and leaving the store about the incident that had occurred. The reason I chose this location was because of an prior incident with the Firestone located closer to me. I had made an appointment, and after waiting in the waiting area for an hour and half, my car was still in the parking area. The manager was aware I was waiting for my vehicle. Yet, when I questioned the delay, I was told they would get to me next. Yes, I LEFT!!! What ever happened to honesty, responsibility, competency, accountability and integrity? Is this the new definition of Firestone's Complete Auto Care?
    5/ 5stars
    by  
    on February 6, 2015
    I use them for all my vehicle service. The location is great and they are always on-time and prompt.
    5/ 5stars
    by  
    on February 3, 2015
    This is a group of people that tries at all lengths to get it right and get it done on time. I have had superior service over the years and expect the same as long as Tim is the manager.
    4/ 5stars
    by  
    on February 3, 2015
    I Firestone for tires, I was told that the size tire I called about would fit my truck, but they didn't so I had to buy another size. That was ok. I brought a battery and the only thing I did not like was I was charged 15 dollars to have it put in. After spending about 6 hundred dollars I had to pay someone to put a battery in my truck. Everyone like to save a little money. Everything else was great. I still like the store but next time I need a battery I will put it in myself.
    5/ 5stars
    by  
    on February 3, 2015
    I was there two weeks ago and i like them very much. I have been going to this same location for the last 6 1/2 years and they are very trust worthy.
    4/ 5stars
    by  
    on February 2, 2015
    I am usually on "high alert" when I take a car in for any type of service--always guarding against unnecessary charges. But the service at Firestone is always only what is needed, and done efficiently.
    5/ 5stars
    by  
    on February 1, 2015
    Dependable service and a very good team and staff currently.
    5/ 5stars
    by  
    on January 27, 2015
    Been going to my particular Firestone for years and I manage vehicle fleets. Very competent mechanics. Awesome manager (Mr. Kennel), and very honest. Helped me put 250k on 3 different vehicles.
    5/ 5stars
    by  
    on January 26, 2015
    Dive my cars a lot and for a long time. Currently have 3 coars and at times have had 4. All are serviced at Firestone
    5/ 5stars
    by  
    on January 25, 2015
    I have been going to this store for 10 years. There service is excellent. They suggest service that are needed, but they never pressure you. Have never had a problem with they services that they have performed. Tim and his crew are the best.
    5/ 5stars
    by  
    on January 24, 2015
    I used them for 4 vehicles, they don't sell you what you don't need which is important to me! They are honest and always check their specials while you are there! Fantastic place to bring all your vehicles !
    3/ 5stars
    by  
    on January 24, 2015
    Three visits to fix. Parts replaced that didn't fix it but were told they need replaced. I can only go by what I'm told, but when the original complaint wasn't fixed its easy to question. Everyone was courteous and professional. I was initially told on the third visit that the wheel bearing was a new problem. Started seeing red on that one. The car had been in for a rubbing noise as described by my daughter. Then a second visit for a rotational noise as described by me. The manager reduced the labor charge on the wheel bearing replacement which I appreciate. I would have walked if that didn't happen. Hopefully it's resolved now. Not sure I'll be back though. I understand it's tough to interpret customer complaints and identify problems, but it's your bread and butter.
    5/ 5stars
    by  
    on January 23, 2015
    Chris Cipolla helped me with the service on my car at hugenot and robious rd. He recommended a service plan and daily maintenance the car would need down the road as well. Overall excellent service
    5/ 5stars
    by  
    on January 23, 2015
    Need Headlamp replaced. Went to see Tim , light replaced & service completed in less than15 minutes. Thanks

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