5/ 5stars
by Very S
on August 29, 2018
The service was amazing - from the moment I walked in, I was welcomed and greeted by Carson - then, an immediate call from Leon who explained the issues with my car in great detail. I'll definitely return for future service.
1/ 5stars
by Jonathan R
on July 8, 2018
The overall experience was undesirable. The wait time is rediculous; they ask do you want to wait for the vehicle or just drop it off, I would never recommend waiting as an hour of maintenance that they say will turn into 4 hours. I scheduled an appointment, and apparently that gives no priority to your vehicle being serviced, as they didn’t even look at mine over 6 hour period and never decided to call me. I had to contact them. Despite tell them exactly what I needed, they continued to try and sell me on useless stuff. They were also undergoing minor renovations and the workers were smoking and the right at the entrance.
5/ 5stars
by Lisa
on December 1, 2017
We've used this store off and on with my husband's Ford for 10+ years and always been happy with the results. In this case, I have never taken my Lexus anywhere but the dealer for work but needed to get work done quickly so tried them out. I scheduled online, got a quick and convenient appointment, the work was done on time and as promised. I was treated very fairly and honestly by the employees and the price was way lower than I would have paid anywhere else. The staff is very friendly and patient when discussing details of the work, too, for those of us who aren't car savvy. Highly recommended!
5/ 5stars
by Sean N
on November 6, 2017
Excellent Customer Service, best prices around, and the work is outstanding. I have been taking my vehicles to this service center for years now and I have been treated well every time. I know my cars are in good hands. I recommend it to everyone.
5/ 5stars
on October 1, 2017
5/ 5stars
by Ryan R
on July 21, 2017
Exceptional service and friendly staff. Have been coming here for years with five different vehicles and never disappointed.
5/ 5stars
by Gee
on May 10, 2017
Honest, Trustworthy and they get the job done right the first time. Quantico Firestone is the best one to go to!
5/ 5stars
by Joan D
on March 10, 2017
Work is always done on time and the staff is always friendly.
5/ 5stars
by Matt
on January 18, 2017
My wife and I have been going to this Firestone for 5 years. We have never had a bad experience with the management or staff. Carson is outstanding at working with his customers and is always willing to work with pricing. I normally prefer to work on my own car or take it to a smaller local garage, however, we will continue to go to this store for all of our automotive needs.
5/ 5stars
by David m
on November 23, 2016
5/ 5stars
by Mike
on June 4, 2016
Carson, Barbara and the entire team do a great job! I received 3 quotes for different tires and great advice on road noise and wear. I selected my tires based upon the recommendation I received. My vehicle was promised by the end of the day, and it was actually done at 10 am. I didn't interact with the service technicians, but Carson and Barbara were both very helpful. It is great to have complete confidence in the Quantico Firestone.
5/ 5stars
by Tomoko L
on June 2, 2016
I was at Quantico fire stone yesterday and my technician Gary he took care of my car asap and my car running better again. He did it very good job and quick possible and he did it. He knows how to do thing. Hope everybody does like him so costumer will be happy and drive safe.
5/ 5stars
by Ferguson
on April 27, 2016
Drive out of your way to come here. I have brought our cars here for years, and I always feel they give me the BEST work (and price) possible. The crew is friendly -- and Barbara at the front desk can be depended on to give you a big smile, great advice, and listens attentively. It's rare to say that one has auto mechanics they trust completely -- but I trust these folks totally. As I said -- drive out of your way to bring your car in to them to fix.
5/ 5stars
by Cisco M
on April 12, 2016
Carson and Barbara provided unmatched customer service! Please recognize their total commitment to a job well done that exceeded expectations! Promote!
5/ 5stars
by Sonya89
on December 11, 2015
So happy to have gone there to get my emissions check done. They were quick and efficient.
5/ 5stars
by civilian
on December 9, 2015
I have used this location several times to service my vehicle for various automotive and tire repairs. The customer service and auto care where wonderful and right on track. Feel comfortable taking my car to this location for all my automotive needs. Getting service completed while you work is an extra plus.
4/ 5stars
by Marine G
on October 29, 2015
I am happy that I decided to give these guys a try. Kept me informed on my service, explained everything and was extremely helpful.
5/ 5stars
by JBH3
on October 16, 2015
I work on base and took my vehicles to Firestone to the convenience, but I will be a returning customer because of their quality service and great prices!
5/ 5stars
by Texasgirl
on October 16, 2015
I use Firestone Quantico for all of my car and truck maintenance. I've never had one bad experience. I drop my automobile off in the morning and pick it up later. If there's a problem or other parts or services needed, I get a phone call and my options are relayed to me. Want it done right the first time, go to Firestone Quantico and ask for Carson.
5/ 5stars
by Hope777
on October 16, 2015
I went to them last week and everyone was very nice!! In and out ; never a wait!! Jay Kline is very respectful and very customer service oriented!! You guys are awesome !
5/ 5stars
by doniganj
on September 29, 2015
Great experience, no issues...........................
5/ 5stars
by Vallejo
on September 11, 2015
Brent is the best service manager. He took his time explaining what needed to be done to my car in the near future. No pressure. Honest and very professional. Will always come back to Stafford location.
5/ 5stars
by Jtri
on August 23, 2015
I had just finished my first triathlon race in Quantico Virginia only to return to my car with a flat. I had two flats already on my bike so this was the icing on the cake for my morning. My sales/technician was very thoughtful and prompt to helping me so that I could return to check out. He found my tire and drove me back personally to help fit and install my wheel. This meant a lot after such an exhausting morning. Service at its best!
5/ 5stars
by mvillegas21
on August 6, 2015
convenient and offer military discounts for everything.
5/ 5stars
by Keena
on July 18, 2015
Great work by the staff at Quantico. Everyone I dealt with was professional, polite, and cheerful. The mechanic (Aaron) took time to explain in detail the work he did, which I appreciated. Great experience all around.
5/ 5stars
by Cygnus
on July 6, 2015
Professional and expedient service; I would recommend this location to others.
4/ 5stars
by russrob
on May 28, 2015
Took the my car for state inspection. They failed me for an item that showed they were have me a complete inspection. When I had another estimate done another shop confirmed their assessment and tried to add on twice the work.
4/ 5stars
by EJ W
on May 13, 2015
I tend to be a do-it-yourself kind of guy, but of course, there are things I do not have the resources to accomplish myself. The station's diagnosis was perfect for helping me fill the gap and meet my goals.
5/ 5stars
by fergken
on April 28, 2015
Conveniently located. Friendly, professional team. Competent work on our car(s).
5/ 5stars
by Shana
on April 17, 2015
I contacted Barbara to discuss my potential upcoming service. She was extremely polite and helpful.
5/ 5stars
by a h
on March 31, 2015
I continue to bring my vehicle here for service because of the value in pricing, kind, considerate employees and timeliness in job completion.
4/ 5stars
by Rki3049
on March 12, 2015
Heard a weird noise coming from my vehicle and after service I am comfortable driving my vehicle anywhere.
5/ 5stars
by Dani D
on February 26, 2015
Even as a veteran Marine, living ca. 30 miles away, I can rely on the staff at Firestone Complete Auto Care- Quantico to assist me in maintenance and purchase of new tires. Thank you staff!!!
5/ 5stars
by TC F
on February 26, 2015
The staff is very knowledgeable, honest an upfront about repairs and the associated costs
5/ 5stars
by SGM J
on February 26, 2015
Carlson! Awesome.....genuinely concerned and approachable. Outstanding customer service!
5/ 5stars
by SGM J
on February 26, 2015
Aaron and his team are customer service focused, always superb hospitality, Aaron review the service request with utmost care, he's a strategic listener and advises appropriately. He believes in on time performance, i.e. done when promised and he reviews the project with you. His staff is friendly and respects the military community,
5/ 5stars
by MG84
on February 25, 2015
Walked in for an inspection - friendly staff and speedy service.
5/ 5stars
by VA M
on February 12, 2015
My family has been to Firestone locations all over the country and had great customer service and that has resulted in exceptional vehicle service. Recently at the Quantico, VA location I was in for a "road hazard" warranty repair on one of the tires and the entire experience was great. Barbara, Carson and even Alicia, who is a recent addition to the team, are consummate professionals. from checking in to vehicle pickup they will go above and beyond to explain was repair and why and equally as important at an affordable price. I have no doubt they are successful because of who they are but also who is out in the bays doing the work. So Thanks to the mechanics and management that keep our cars up and running here in Northern Virginia.
5/ 5stars
by FXT1
on February 7, 2015
I needed a set of tires for my wife's Mercedes. Their staff found me a great deal on a set of run-flat tires and special ordered them for so that we could get the service done at a time convenient to my schedule. So I got a great price, a great product and great service!
5/ 5stars
by Carlos h
on February 6, 2015
Outstanding Team in place!! Great work, great price, and on time. What more can you ask for????
5/ 5stars
by Vibz
on February 6, 2015
I regularly have my state inspection and emissions done at Firestone Complete Auto care. They're located on Quantico base so it's very convenient since I work aboard the base as well.
5/ 5stars
by Mad M
on February 4, 2015
I always received top notch customer service from Carson and Barbara while at Firestone. Thank you.
5/ 5stars
by DeadEye
on February 4, 2015
Friendly, and fair prices neve have tried to sell me something I did not need.
5/ 5stars
by BigGG
on February 2, 2015
I've used them for several years. They always provide honest and complete work.
5/ 5stars
by Gary M
on February 2, 2015
The entire team at Quantico Firestone is outstanding. They are friendly, courteous, fast and accurate! My car needed two fairly major repairs which needed parts that they did not carry on site. The team was able to order the parts and do the repairs before my work shift ended (I work there on base). I really trust the team at Quantico Firestone and all of my coworkers do as well. Carson and Barbara are fantastic. My only suggestion is the facility were a bit larger. It seems they are working in very tight quarters there.
5/ 5stars
by JJ M
on February 2, 2015
I have taken all my vehicles to Quantico Firestone over the last 10 years. Carson and Barbara do a great job of ensuring my vehicles are taken care of at a fair rate. I highly recommend them.
4/ 5stars
by Will7
on January 28, 2015
The service was great as always, located in a great location which makes droping my car off very convenient.
4/ 5stars
by Dave R
on January 27, 2015
I've had both of my vehicles serviced at this location. I've never had any issues. The service rep is good at providing service options and there is zero high-pressure tactics
5/ 5stars
by tracyjami
on January 27, 2015
Firestone of Quantico is my first stop for all my scheduled maintenance needs including new tires and batteries. They have good service in a friendly environment. I have recommended them to all my friends.
5/ 5stars
by EricaSmith
on January 27, 2015
They are always professional and so nice. I never have a problem with my car after I go to them. Best service, hands down!
5/ 5stars
by Kat123
on January 27, 2015
They diagnosed why the check engine light was coming on, and fixed it promptly
5/ 5stars
by Julioc
on January 26, 2015
Every time I go to have my vehicle serviced, I always know they will provide exceptional service every single time. Great professionals like Barbara and Carson at the Quantico location. Thanks guys
5/ 5stars
by Thomas792
on January 26, 2015
I use them when I need service done and I don't have the time to do it myself which is a lot these days. Convenient early morning drop off and they never recommend anything that doesn't need to be done.
5/ 5stars
by Capt
on January 24, 2015
Consistent professionalism, great customer service, and quality work at economical price. I will continue to get my automobile serviced here. " Thank you! "
4/ 5stars
by alormeus
on January 24, 2015
I was pleased with the staff in assisting me with the dilemma I had. I received generous quotes in regards to the above issue. I was not pressured into anything.
5/ 5stars
by Mike E
on January 24, 2015
The crew was very open to me shopping around for the tires and rims I wanted. Even though I ended up buying online, Carson and his crew readily accepted delivery and had them mounted, balanced and on my vehicle in the time they said they would. And I bought the lifetime rotation and balancing option from them - best thing I ever did for that car.
5/ 5stars
by Mel R
on January 24, 2015
Carson and his team at the Quantico Firestone are top-notch. Only the service I really need done and done right. I highly recommend them to others frequently.
5/ 5stars
by JABR
on January 24, 2015
I use them all the time; i trust them explicitly. Would not go anywhere else
5/ 5stars
by C J
on January 23, 2015
The service I receive at this location is always top notch. Repairs are reliable and never overpriced. Service is expedient, efficient and my vehicle delivered at the time promised. Technicians are knowledgeable. Coupons are available online which are great and reducing final costs.
5/ 5stars
by ColM
on January 23, 2015
My vehicle needed an emissions inspection prior to renewing my registration. I have an older vehicle and it did not pass the initial inspection. With support from Carson and staff, the issue was identified and resolved. I did not have to wait for this additional service.
5/ 5stars
by mary w
on January 23, 2015
Appreciate that the staff recognizes me by name (esp. Carson & Barbara). They listen to my needs and provide excellent follow up. I feel they are upfront and honest if my vehicle needs additional services.
5/ 5stars
by Jarhead
on January 23, 2015
This Firestone is simply the best around. The staff under manager Carson Hale is top notch, friendly, and very professional. They will save you a lot of money, and not do work that is not necessary---a rarity for their profession. I wouldn't think of going any where else.
5/ 5stars
by ClaireBear
on January 23, 2015
I have been a few times now for oil changes and tire rotations and have had great service each time.
5/ 5stars
by Dale
on January 22, 2015
Carson Hale is the best Service Manager I have ever had the pleasure to business with - and this observation is based on 44 years of having my cars serviced around the country. His attitude, knowledge, common sense, and professional courtesy are just some of the outstanding traits he exhibits. Carson should be groomed for positions of much greater responsibility and oversight - much to my selfish disappointment if he moves up. He is a natural at gaining the confidence and trust of customers.
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