1/ 5stars
by Chris
on October 23, 2018
Poor customer service, poor treatment of expected services. Employees are rude and treat you like you are a burden. The printer is always broken and they will not explain any issues or courtesy checks completed. Use a different location. I had an appointment scheduled and was still treated like it was a burden.
Responded on October 29, 2018 Chris, we are very sorry to hear about the negative experience you had during your recent visit to Firestone. I would like to assure you that we do hold our staff to a much higher standard than this. We would like to escalate your concerns to our management team to address but we will need a little more information in order to continue. Please email us at socialcare@bfrc.com with your contact information, a link to this review, and further details. We value your business with Firestone and we look forward to speaking with you. ^Katrina
Firestone Complete Auto Care - Hopewell Management
5/ 5stars
by Chena C
on September 2, 2018
I have been here several times and everyone here is friendly, knowledgeable and professional. Their prices are reasonable and the manager and the employees seem fair and honest. One tine In particular, they were changing the rear wiper blade on my husband’s 10 year old Prius and the wiper arm broke. They brought it into us and said they weren’t sure if they had broken it or if it was just so fragile from years in the sun that it just crumbled. The manager said he would pay for a new one but apologized that he would have to order the part and it would be tomorrow before he could get it. My husband offered to pay for it and then offered to split the cost but the manager insisted that he would cover it. It was almost $100 for the part but they covered it and thanked my husband for his military service. I have never had a bad experience here.
5/ 5stars
by Mark E
on December 6, 2017
This shop services all 4 of my vehicles. They provide excellent customer service, and have honest and experienced staff/mechanics. Highly recommended.
5/ 5stars
by Andrea P
on October 25, 2017
Excellent Customer Service, everything was explained to me well and they did a great job.
4/ 5stars
by Brenda P
on September 7, 2017
The front counter personnel are very professional and kind. I will have to see how the tires keep before I can make a final decision on your product.
5/ 5stars
by Tommy
on August 4, 2017
5/ 5stars
by Brandon P
on March 3, 2017
Great customer service and awesome mechanics that get it done the first time. I have several vehicles serviced here each month and everytime they do an amazing job!
5/ 5stars
by Ben R
on July 23, 2016
These guys towed my car across town and repaired it in the span of just a few hours on a Saturday afternoon! Kudos!!!
5/ 5stars
by Yashia
on December 24, 2015
My car was fixed in a timely manner and I was squeezed in so that my car could be looked at and diagnosed the same day
4/ 5stars
by DLP1996
on November 18, 2015
The online scheduling and time to complete work was awesome.
5/ 5stars
by Jermy55
on November 13, 2015
I love firestone because it my favorite store .I love honest people
5/ 5stars
by Alex0077
on November 1, 2015
Suspected an occasional high speed vibration may be a serious problem. That problem was dismissed by another service center as just vehicle age after they took it for test drive.
5/ 5stars
by Bpowers
on September 11, 2015
They helped me get my truck on the road very fast and worked with me very well. I had a Great service technician and a fast service at the front desk
5/ 5stars
by Keaka
on June 14, 2015
I like when they let me know if anything is wrong besides the service I requested.
5/ 5stars
by FrankR
on April 5, 2015
We made an online appointment to service my truck and my wife's car for an oil change, several services due and followed up on some recommendations Firestone gave us for the hot summer while using the monthly coupons offered on their web site. The Firestone in Hopewell even called us back to confirm the appointment. Great communication; before, during, and after your service visit. Thanks Frank, Jared and Mark!
5/ 5stars
by Peggy101
on March 2, 2015
I have been very happy with the service at hopewell firestone. I have been dealing with the for 11 years and will not go anywere else.
5/ 5stars
by 2233
on February 27, 2015
The service was great and was preformed within the time frame i was given
4/ 5stars
by Dave 1
on February 26, 2015
My wife and I have taken our cars to Firestone in Hopewell for more than 20 years, and we have always gotten dependable service at a reasonable price.
5/ 5stars
by Bill G
on February 26, 2015
I bought a set of FIRESTONE BLIZARK SNOW TIRES BOUGHT AT THIS STORE , a few customers snickered about purchasing SNOW tires down here in the south they had to order them out of NY they arrived the next day . the last set of the FIRESTONE BLIZZARK I had I bought in Montana and ran them for 9 years with out any problems at all This soft rubber compound can negotiate your vehicle through any snow or ice like ice skates you can turn on a dime and stop with out sliding just as fast, FIRESTONE OH YES their services is just as great and no one can beat them as far as I am concerned.
5/ 5stars
by Marcus71
on February 26, 2015
I went there about 3 months ago. The service was excellent
1/ 5stars
by Deet
on February 9, 2015
Brought 4 new tires with warranty. I had to take the tire back after a month because it was losing air. They told me the the tire was not getting a good seal around the rim. The rim was peeling and I needed another rim. I took the tire back three times to get a bead around the rim. I decided to get a second opinion from another tire store. Come to find out it was a nail in the tire, so they was not checking the tire properly.
5/ 5stars
by Busy B
on February 5, 2015
I have found the manager and employees to represent themselves most professionally. I have had a couple of major repairs done, as well as basic oil changes, etc. and have been very pleased with all aspects of the service. I highly recommend this store as one you can trust.
5/ 5stars
by Samiam
on February 3, 2015
I have been going to Firestone's Hopewell store for 12 years and they always friendly and complete the work on time.
5/ 5stars
by GilMar
on January 28, 2015
I glad that Mike always helps me... another this is that i use the 6month interest free because all my tires are run flat....
5/ 5stars
by J M
on January 26, 2015
I go to Firestone for all my services now. There was a time in which I used one service for oil changes, another for state inspections, another for tires, and yet another for other misc. items, but not anymore. I go to Firestone for everything.
4/ 5stars
by Terry126
on January 25, 2015
I always have had any tire problems dealt with satisfactorily. When I need tire rotation or alignment check it is performed in a very reasonable time.
4/ 5stars
by Tiara
on January 24, 2015
My husband and I have been loyal customers for years. On fact Firestone is really the only mechanics that we bring our car to and it was because of Hopewell, Virginia's Firestone that we decided to be returning customers! They were nice even when busy and did the job right. No matter how long the wait they will try and squeeze you in if you need it. I usually deal with Mark and he makes my trip feel personalized like he really does know me after all of these years.
5/ 5stars
by Napr
on January 23, 2015
Use them all the time for vehicle maintenance and tire purchases. Mark is a very good guy and does his job very well. He is so nice, helpful and patient.
5/ 5stars
by DannyB
on January 23, 2015
We used them for 2 vehicle state inspections this month. They found a broken radial belt on one of our tires that we did not know we had a problem with.Quick turnaround on both Vehicles. Jared started the process and Mark finished. The customer service at this location is the best!!!!
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