Firestone Complete Auto Care: Your Source For Tires And Repairs At 4401 Williamsburg Rd In Richmond

Come in to your nearest Firestone Complete Auto Care at 4401 Williamsburg Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

4401 Williamsburg Rd
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #26573 Managed by Steve Davis

Unleash Your Car's Potential At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If you think your car could have a problem, our trained technicians will take a look for free with our courtesy check. We'll check fluid levels, wipers, the battery, and more. Plus, we're committed to providing the best auto repair possible at affordable prices and short wait times. You can even buy tires online and schedule your installation when it's most convenient for you! Visit our location today or book your appointment online or by phone.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

With 90 years of dedicated service, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we strive to provide exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning that every service or repair we do will be fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we're always working to make the process as seamless as possible.

Customer Reviews

(4.1 of 5) - 40 Reviews
1/ 5stars
by  
on May 18, 2018
3/ 5stars
by  
on May 18, 2018
Recommendation serpentine belt that they put on only 7500 miles ago.Tech told me he couldnt tell when last belt was installed but they installed it cost 112.50.Will not be using That store again
5/ 5stars
by  
on February 19, 2018
absolutely best customer service from beginning to end, everyone of the people who touched my car in some way came and explained to me what they were doing/advising and why it was needed. if you need assistance, this is the place to go.
5/ 5stars
by  
on January 8, 2018
Tyler was very instrumental in advising me about my oil change. He recommended the High mileage . He was professional and very courteous. I like the way he interacted with all customers.
5/ 5stars
by  
on October 16, 2017
Every time I go to this location in particular, the staff is wonderful. Especially Garrion, he's polite, knowledgeable and not a pushy salesman. They will take care of your needs, especially if you're patient... It ain't fast food people!
5/ 5stars
by  
on September 27, 2017
My aim was to purchase another brand name tire, after not only could sale person get that tire he recommended a comparable tire same rating better price, also while there got inspection done . Great customer service.
2/ 5stars
by  
on May 11, 2017
Did not really get the advice and information like I usually get. Felt like I was not really wanted as a customer.
5/ 5stars
by  
on April 6, 2017
1/ 5stars
by  
on March 15, 2017
Brought car in to have the TPMS on one tire reset. I was told that there was a $19.99 TPMS diagnostic fee. OK fine, as long as the TPMS is reset. They pull my car up an hour later and tell me it's ready. Get the bill and have been charged another $19.99 to reset the TPMS. $39.98+ tax. What a rip off. Car was specifically brought in to have the TPMS reset. Was told the diagnostic was necessary for the reset. Bull! If I had known this I would have taken my care to the dealership. Called the dealership service department afterwards and guess what, it's free to simply reset the TPMS. Was told it would have taken less than 2 minutes.
1/ 5stars
by  
on February 15, 2017
They lost my center cap and denied it. I know for a fact that i had it before I dropped my vehicle off for an alignment. I was dismissed when I inquired about it. I am very dissatisfied!
5/ 5stars
by  
on December 26, 2016
I always receive great customer service here. The staff members are friendly and they have never tried to pressure me to get services I don't need.
3/ 5stars
by  
on August 29, 2016
I recently had a diagnostic done on my drivers side door to determine the problem of restoring the lock to unlock and lock my car door. I was told it could be repaired by them (Firestone) and that they would have to order the part. I agreed, and I made an appointment for it to be done. Once I took my car in for the work to be done, I received a call saying it couldn't be done and I will need to take it back to the dealership. I believe I have paid for a diagnostic for no reason and the information for me to take my car to dealership could have been determined in the first place. I have wasted money and time.
5/ 5stars
by  
on May 30, 2016
I think the service was great and the gentlemen who checked me out had put my umbrella next to the front tire on drivers side as it was getting to be late on Sunday afternoon. I had forgotten it and he said he didn't know if I would be back before the store closed. I had to work out a transportation issue and it gave me a good feeling to see such an nice gesture of thoughtfulness, looking out for me.
4/ 5stars
by  
on November 22, 2015
I used them last week. Service and workers were nice and friendly. Although they left off my reminder sticker for my oil change.
5/ 5stars
by  
on November 2, 2015
Very professional and worked quickly to repair my tire.
5/ 5stars
by  
on October 7, 2015
I brought my daughter's car for an inspection the day after I had mine done at Firestone. Brandon was so great to work with. . .I had her drive across town to have it done there!! Again he was awesome and the team there too! Brandon is a gem!! Everything was great I send a friend the next week for her inspection. I cannot say enough great things about this Firestone. . .especially Brandon!!!!
5/ 5stars
by  
on October 7, 2015
Last week I brought my car in for an inspection. . .thanks to Brandon the experience was awesome! He has friendly manner and is a pro at customer service!! I'll come back because of him alone - but the inspection was also quick and complete. Thank you!!!
3/ 5stars
by  
on October 1, 2015
Proper oil change frequency and alignment should help maximize mpg. I have Firestone's lifetime alignment. I was disappointed that my mpg dropped after my recent oil change and alignment. Since alignment in the past has helped mpg, this experience makes me question the competence of the tech who did this alignment. Disappointed
1/ 5stars
by  
on September 22, 2015
made an appointment for 9:30 am but was told when i got there that i would have to wait 90 minutes. i do not have time to wait 90 minutes for an oil change. my time is valuable. what is the point to have an appointment if i cannot be seen at that time. i had to cancel
5/ 5stars
by  
on July 29, 2015
This was my second visit to this Firestone on Williamsburg Road in Richmond Virginia and because of the wonderful service given to me by Brandon and his technicians I will continue to come back
1/ 5stars
by  
on July 20, 2015
Made an appointment and it still took 3 hours to have 4 tires replaced. Car started vibrating on the freeway. Took my car back & they closed 30 minutes early than I was told. I still have to go back.
5/ 5stars
by  
on July 6, 2015
I've used this location for years. My only problem with it is access... I've sometimes made appointments and been told that I'll have to come in the next day because of the workload and they're short a mechanic that day.
5/ 5stars
by  
on June 17, 2015
Was able to receive an alignment and great new tires.
5/ 5stars
by  
on May 26, 2015
I went in for a break inspection. There was a problem and the breaks needed to be replaced. The mechanic had a difficult time bleeding the breaks, smoke coming from tail pipe, my car couldn't be repaired that day . They got me a rental at no expense and my car was repaired and returned to me the next afternoon. I was very impressed and thankful for the great customer service.
5/ 5stars
by  
on May 21, 2015
Work completed on time and in line with quoted price. Friendly service!
5/ 5stars
by  
on May 17, 2015
Work was performed in professional and timely manner.
5/ 5stars
by  
on May 15, 2015
The convenience for me was excellent I will return for my next service
5/ 5stars
by  
on April 26, 2015
I like the staff they answer and explain the questions I had.
5/ 5stars
by  
on April 22, 2015
Dropped my car off at 8am for a alignment special. Had the 169.99 for life. Dropped the car off and called me telling me it was ready by 1030am. Told them I would be picking it up after work and they said no problem your call will be waiting. Have not gone in for any other service, but the customer service from drop off and pickup was on point. Will go back when further maintenance is needed.
5/ 5stars
by  
on April 18, 2015
I used them Saturday Easter weekend my car was ready Monday morning. It would have been ready Sunday but the store was closed Sunday for Easter which was wonderful
4/ 5stars
by  
on February 25, 2015
They did not over look anything and gave great feedback.
5/ 5stars
by  
on February 4, 2015
Had car towed yesterday morning to Firestone and it was ready to go by 3
5/ 5stars
by  
on February 2, 2015
I am happy that I used Firestone on Williamsburg Rd. I was impressed with their friendliness, and honesty. I felt like I was in good hands. The work was completed excellently and at a fair price.
5/ 5stars
by  
on January 28, 2015
I have been going to this shop for 15 years with 4 vehicles. My experience is the same every time. There is no variance in the high level of accommodation and friendly service advice. I have never felt I was being talked into something I don't need. I get what we agreed on. I am always called before additional work is done. They always have my previous method of payment on file. They always make it as simple and painless as it can be. There is very little turnover in the shop. Steve and Tyler have been there for years. Someone is fostering just the right atmosphere of customer service and efficiency. They get it. I won't go anywhere else.
1/ 5stars
by  
on January 25, 2015
All of my cars have been serviced there for years. In the past years there has been constant turnover. For this reason I have lost trust in the type of service I have received. After servicing my car in Oct, it would stop working and need further repair. I will not be getting my cars service there as often or not at all.
5/ 5stars
by  
on January 25, 2015
I had brakes and rotors put on...The coupons really helped with keeping the cost down...
5/ 5stars
by  
on January 24, 2015
I went in for a follow-up on my alignment and the results were wonderful. I also was given good suggestions on tune-ups and fuel additives.
3/ 5stars
by  
on January 24, 2015
I have the lineup service for life of my truck as long as I have it. I have had the service for my vehicles since 1980's. I also buy tires there too. This store on williamsburg rd, richmond, va I go to constantly tell me things are wrong with my vehicles. My brother-in-law is a mechanic and has worked on my vehicles since 1990. When they tell me something is wrong, I go straight to his shop and have him check it out. To this day my may have replaced 3 or 4 items they have suggested. Some 6 to 8 months after they suggested. The one time they said nothing was wrong is when my ball joints were bad. I found out when he went to inspect the vehicle, two days after getting wheels rotated and lined up. Which I understand they should have said something about this in order to line up the wheels. I sit and listen to them telling people something is wrong and wonder if it really is. I understand it's there job to suggest things but to lie is not good business. I have lost my trus in Firestone people. I had 1 guy tell me my oil was 1 qt low. I told him I had changed the oil the day before and went with him and checked it for myself and it was on full line! I have decided to try another shop for trusting guys.
5/ 5stars
by  
on January 23, 2015
The care I received was thorough and complete. The source of thr noise was not found but I felt confident that everything was checked. I will always trust my care to Firestone.
5/ 5stars
by  
on January 23, 2015
My local Firestone ROCKS!!! Friendly people and great location.

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