Car Repairs And Tires At 5527 Plank Rd From Your Fredericksburg Firestone Complete Auto Care

Come in to your nearest Firestone Complete Auto Care at 5527 Plank Rd for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

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Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

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Store #327691 Managed by Jason Kohler

HOLIDAY HOURS

Please note our hours for Christmas Eve and Christmas Day

  • 12/247am-4pm
  • 12/25Closed
  • Unleash Your Car's Potential At Firestone Complete Auto Care

    At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If something about your car seems off, our trained technicians will take a look for free with our courtesy check. We'll inspect oil level, wipers, the battery, and more. Plus, our team believes in delivering the best quality service possible, all at great prices and short wait times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or book your appointment online or by phone.

    Browse Great Discounts On Tires Today.

    We Cover Every Area Of Auto Repair

    After 90 years of automotive repair, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we strive to provide unparalleled auto repair and maintenance. Any services or repairs include our Fixed Right Guarantee, meaning any auto service or repair is fixed correctly the first time. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make your total auto care experience stress-free.

    Customer Reviews

    (4.5 of 5) - 62 Reviews
    5/ 5stars
    by  
    on October 18, 2018
    Jason and his team are always very professional but that does not stop them from adding a personal touch to the service they provide.
    5/ 5stars
    by  
    on September 24, 2018
    I needed 2 tires changed, and the team at Firestone at Harrison Crossings in Fredericksburg VA were very helpful and quick to get me back on the road, I will always come back to this place, thank you Jason and Maria !!! great service,
    5/ 5stars
    on July 7, 2018
    Every employee at Harrison Crossing Firestone is incredibly kind. They really do care about their customers. No matter how busy they might be, they go out of their way to help their customers. Safety is a priority concern for them. They really try to fix it right the first time. But, if you have to come back, they are quick to make it right. Other automotive repair shops could learn a lot from the example set at the Harrison Crossing Firestone. A big THANK YOU to everyone there !!
    5/ 5stars
    by  
    on April 22, 2018
    Service was fast! Technicians were very good at determining what is wrong with my car and dates I can come in for a discount.
    5/ 5stars
    by  
    on February 12, 2018
    The assistance provided by Aaron was above and beyond my expectation, which guarantees, I shall expand and continue my association with Firestone Total Car Care Services.
    5/ 5stars
    by  
    on January 3, 2018
    Manager Jason and Technician Deangelo was amazing tonight. I came in for a possible flat repair but decided to get a full set and didn’t bats an eye with my change of mind even tho it was nearing the end of a very busy day. I will work with them again any day.
    1/ 5stars
    by  
    on September 25, 2017
    New tires, broken chrome caps not being told tires not for my car
    5/ 5stars
    by  
    on September 16, 2017
    Good service
    5/ 5stars
    by  
    on September 7, 2017
    Jason, the service manager leads a terrific location of professionals. Quite frankly, having all my vehicles serviced by Jason for the past several years, I would trust no other. Maria, Ben, and Garrett are just a few of the many who make it happen at Firestone, Harrison Crossing!
    5/ 5stars
    by  
    on January 17, 2017
    Best customer service and firestone location in the area
    1/ 5stars
    by  
    on December 30, 2016
    Not good!!!
    5/ 5stars
    by  
    on December 17, 2016
    I have been to this Firestone twice. Great experiences both times. this location has a nice big open area. I really appreciated the staffs professionalism and great positive attitudes. Both times I came in without coupons and Jay and Jason were kind enough to apply all qualifying coupons for me to get me the best quote. The time i dropped off my SUV, I received descriptive phone calls to keep me up to date. The other time I waited, and I was brought back to my SUV to see and understand what was needed for repair. While waiting Jay and Jason would give me updates and let me know the status of my vehicle. Big thanks to Ray who worked on My SUV, it was making a noise and i took it to a mechanic friend, 2 garages and another shop. Nobody could find the source of the sound. This Firestone found it in about 15 minutes, showed me exactly where and what caused the noise. They had the quote, and the time estimate ready for me. Ray worked on my SUV and the noise was gone and it drove and sounded like it did day 1. I would recommend this Firestone to everyone. Big Clean Shop, Friendly Professional Staff, Great Prices, Fast and Efficient Work, and a Trustworthy Shop.
    5/ 5stars
    by  
    on November 29, 2016
    5/ 5stars
    by  
    on August 21, 2016
    My husband and I were immediately greeted with a friendly smile. And we both felt that the entire staff were friendly and extremely helpful to our car care needs! We will definitely return as loyal customers! ~The Cooley's
    5/ 5stars
    by  
    on June 30, 2016
    5 stars !
    4/ 5stars
    on May 21, 2016
    5/ 5stars
    by  
    on April 23, 2016
    Excellent Service. Needed routine brake service, front and back. Compared prices at three locations and Firestone beat the closest competitor by $150 and the other by over $700. I have used this location in the past and always have received outstanding service and quality.
    5/ 5stars
    by  
    on December 26, 2015
    Prompt service for a fleet vehicle; no issues with small repairs.
    5/ 5stars
    by  
    on December 10, 2015
    Service Advisor Jennifer deserves an A++ She listen to the issues I was having with my car and how bad an experience I had with the different locations trying to figure out what the problem was. She described the roots causes of the issues I was having right there and then. Jennifer told me she would have her "Top Technician" diagnose the vehicle to see what the causes were. Jennifer came back and clearly explained what the technician found wrong with my vehicle, which was exactly what she initially explained to me. Jennifer clearly explained the necessary steps needed to fix the issues and gave further advice on how to better maintain my vehicle. She was Very knowledgeable!!! Firestone can be really proud of her. I didn't mind the wait at all. A++ Jennifer : )
    1/ 5stars
    by  
    on December 1, 2015
    Recently I brought my car in for state inspection and was told there was an issue with my brake light not turning on. I was told that the technician would need more time to investigate what might be causing this issue and I said that was fine and to keep me posted. Well after some time I received a call from the technician saying that he had not only conducted a diagnostic($100.00 charge) without my permission but that he also messed with the electrical system in my car and the break light now doesn't turn off. I then asked what can be done and the technician said I probably wouldn't get my car back until the following day because he couldn't figure out what was going on. I work full-time and couldn't afford to be without my car. I told them to put a rejection sticker on my car and that I would bring it back at a later date. When I arrived to pick up my car I was astounded to find out that I had been charged $125.00 for a few replacement light bulbs and the diagnostic that I didn't approve. I failed state inspection because of the technician that worked on my car and they made no attempt to rectify the situation. So in short if you want to spend a lot of money and receive poor service, this is the place for you. I will be taking my business else where.
    5/ 5stars
    by  
    on November 23, 2015
    Great customer service! These folks where very punctual and helpful
    5/ 5stars
    by  
    on November 22, 2015
    Take excellent care of our vehicles and always keep us informed of any issues and preventative maintenance that needs to be performed.
    5/ 5stars
    by  
    on November 22, 2015
    They were perfect! I was told on a Thursday that the earliest I can get my tires was to be on the following Monday. I got a call on Friday telling me they were in!!! Yay!
    5/ 5stars
    by  
    on October 26, 2015
    I got my second set of tires (Primewells) from Jason and the crew this past weekend and the service was exemplary, as usual. They do all the service on my and my wife's vehicle and I wouldn't think of taking our cars anywhere else.
    4/ 5stars
    by  
    on October 14, 2015
    I am glad I chose them for tire service. I was pleased with customers service and service to my car. I would return for other services.
    4/ 5stars
    by  
    on September 15, 2015
    The Firestone in Harrison crossing is amazing!! They have never made me feel pressured to get things done on my vehicles. The mechanic went above and beyond in my case the tow truck guy dragged my bumper damaged the grill. The mechanic fixed it without even asking and did it well! He never told me he did it. I love he did that for me, and have no objections when work like this is done on my vehicles. This Firestone makes me feel secure about my vehicles it's an amazing feeling!! Thank you for going above and beyond!!!!
    5/ 5stars
    by  
    on September 13, 2015
    I needed new tires and was not sure what type of tires to get. The staff at Firestone was excellent! !! I can't say enough about the young man that worked on my car, Mr. Lorenzo. Ladies he was very polite, well mannered and explained every step. I live in Maryland and will travel there for service every time!! #Long distance relationship
    5/ 5stars
    by  
    on September 7, 2015
    The people at this Firestone are so helpful and friendly that I come here more and more. They found a problem with my passenger front ball joint that another shop didn't catch (even after I told the other shop something possible wrong.) Best of all, they did the inspection for free while replacing two different tires. If you want good auto service and a great price, this place is the best.
    4/ 5stars
    by  
    on September 4, 2015
    Great service and friendly and knowledgeable personnel!
    5/ 5stars
    by  
    on July 17, 2015
    I service my vehicles here regularly and have more repair work done as well. I've grown to have great trust in Jason. He listens to my needs and never tries to sell me something that's not needed. We often discuss future needs and prioritize work to keep vehicles operating efficiently, keep my family safe and take into account budgetary considerations. I strongly recommend Firestone at Harrison Crossing.
    5/ 5stars
    by  
    on June 17, 2015
    My frist time never dealing with firestone I love them grest service. Thanks
    5/ 5stars
    by  
    on June 13, 2015
    They were quick reasonable and friendly service! Will definitely return and recommend.
    5/ 5stars
    by  
    on May 28, 2015
    First time at this Firestone and had a great experience. Was greeted by Jessica friendly and fast service.
    5/ 5stars
    by  
    on May 24, 2015
    Use them last week great service!! They went the extra mile!!
    5/ 5stars
    by  
    on May 24, 2015
    I was surprised when I stopped by to check (I used to go to a Firestone in Mclane and really like them, but have moved to Spotsy) about service and see how they treated me, to find they had Sunday appointments. They were really courteous and did a great job.
    5/ 5stars
    by  
    on April 23, 2015
    What a great place to have your vehicle serviced. I have been here numerous times over the past couple of years. The employees are always focused on making sure your car is in top condition while ensuring, when you leave, that you are completely satisfied. They are always upbeat and committed to you as the customer and it's clear the minute you walk into the door. Most importantly it's a place you can trust. That's why I will always have my car serviced at this location.
    5/ 5stars
    by  
    on April 21, 2015
    Very happy with my visit getting my van inspected so I could get my license plates. Thank you! Good job yall
    5/ 5stars
    by  
    on April 20, 2015
    I was very satisfied with all service provided in regards to this particular visit to your store.. This visit was necessitated due to a bulge appearing in a tire on my daughters car after her arrival to Fredericksburg, on a visit from New Jersey. This incident was considered an emergency as she was to be back to work after the weekend and no tire store here had the correct replacement. The store personnel had to order the exact tire from their warehouse for delivery on the next work day which was a Monday. The tire arrived on time, tire replaced and she was able to return to work w/o losing any time. We are exceptionally pleased with the service and consider this to be beyond the norm. Additionally, the cost was approx 20% less than at another tire chain previously. Your company has earned our patronage from this time forward.
    5/ 5stars
    by  
    on April 18, 2015
    The day before my wife and I were scheduled to begin a 1100 mine trip to Wisconsin, I went to my Firestone Auto care location for an oil change. While performing the requested service, the technician pointed out to me that both of my rear tires were worn out, and I don't think they would have lasted more than a couple hundred miles. They then, at my request, offered me new tires for a price that I was very satisfied with. This service obviously saved us from unwanted tire problems on out trip.
    5/ 5stars
    by  
    on April 17, 2015
    In and out, it was a great experience good job. Thank you for the experience.
    5/ 5stars
    by  
    on March 3, 2015
    Firestone in Harrison Crossing is the Best place to take your car. I have been with them for 3 years and no matter what the Management has been straight up. They know what they are talking about. Most places my husband and i have taken our cars to have racked us though the coals. The Managers JJ , Jason and Brian have always let us know exactly whats imperative to get done and how to keep our cars and trucks running right. I send all my friends and family to them. If you have any questions , even if you feel stupid, they will answer them. This team of management makes sure you feel you understand the problems. We have been impressed since day one!
    5/ 5stars
    by  
    on February 27, 2015
    I have been going here about 2 years.... they are honest. I have a car that gets about 1200 miles a year. I went in for an oil change at 9 months, 800 miles since the last oil change. I was told I didn't need an oil change and they would only do it if I insisted. They tell me when I have repairs coming in my near future, so I don't get surprised. What more can you ask for?
    2/ 5stars
    by  
    on February 26, 2015
    Had a leaky tire and went to get it plugged. They called and said tire wouldn't hold plug and that I needed two new tires for $660. Told them I could ford it. 30 min later they called saying plug was holding. A month later I went and bought four tires and had an alignment done from someone else, for the price Firestone wanted for four tires. May still use them for an oil change but that's it!
    5/ 5stars
    by  
    on February 26, 2015
    The Firestone Auto Care Store has become my choice for taking care of my vehicle, I recently had my front brakes replaced and they did a great job. The people at the front desk are pros and the mechanics are skilled, they make timely recommendations without any type pressure and their prices are reasonable. I won't take my vehicle any place else.
    5/ 5stars
    by  
    on February 26, 2015
    I had no problem getting my car in and out in good time. Love their work, will be back soon.
    5/ 5stars
    by  
    on February 25, 2015
    This service experience was just as our previous ones over the past few years; Quality, Technical Competence, Honesty, and an exceeding focus on every aspect of the customer's expectations.
    5/ 5stars
    by  
    on February 3, 2015
    perform several repair and maintenance issues on my car. Very pleased with the results and timely pick up on my vehicle. And answered all my questions after the fact.
    5/ 5stars
    by  
    on February 2, 2015
    My brakes were not feeling safe and the staff was very concerned....
    4/ 5stars
    by  
    on February 2, 2015
    Called to get the hours so I could get a flat tire fixed. There was 2 hours left in their work day and I was turned away.
    5/ 5stars
    by  
    on January 28, 2015
    we have 4 vehicles and I always use these guys. honest, trustworthy, knowledgeable, fair, timely.
    5/ 5stars
    by  
    on January 27, 2015
    Technician explained and showed me the problem. He repaired within the quoted price.
    5/ 5stars
    by  
    on January 27, 2015
    I took my car into Firestone because the battery/brake and car door sensor lights came on when I was driving home Christmas Day. Firestone ran a diagnostic test on my electrical system and could find nothing wrong. They cleaned the battery and sent me on my way. Two days later the same thing happened again. I returned to Firestone and J.J. the Manager came out to my car. He had me leave the car running while he went back into the shop. When he returned the indicators had turned off. He pulled my car into the work bay to have his mechanic look over the system again. He still could find nothing wrong. He did notice that in my steering column a screw was missing and the other one was loose. He replaced the missing screwed and tightened the loose screw. Since that day, I have not had anymore problems with my car. J.J., Roman and the entire crew at Firestone have always treated me and my cars well. I am very grateful to them and highly recommend them.
    5/ 5stars
    by  
    on January 26, 2015
    I used them last month for repairs to two of my vehicles. The service was courteous as always, the service was prompt and professional, as always. One of my cars was having ignition problems while the other one was having cooling issues. My vehicles are high mileage and my local Firestone has made it possible for me to keep these vehicles longer and in good operating condition.
    5/ 5stars
    by  
    on January 25, 2015
    I was treated professionally, with respect and courtesy. All of my car's service issues were fully and promptly addressed.
    1/ 5stars
    by  
    on January 24, 2015
    I won't be going back to that Firestone. I wasn't treated very kindly and i was over priced.
    5/ 5stars
    by  
    on January 24, 2015
    I have been a regular customer since early 2011. My first service was for 4 new tires at a good discount. Since then we have allowed only this Firestone store/shop to service our cars, not just for oil changes but for brake repairs of all types, transmission work, replacing an oil pan and so on. All of the work has been done within or less than estimates. The front office staff - JJ, Roman and Jason - all greet us with smiles and give us a genuinely friendly welcome, not just their sales faces. They really know what they are talking about when advising us. This trio is a team that Firestone can be really proud of. The fact that they have been there from the beginning speaks volumes!
    5/ 5stars
    by  
    on January 24, 2015
    The customer service in this location is outstanding! JJ and his team of mechanics are such nice guys, always welcoming and knowledgeable. I'm treated like an old friend rather than a customer. I will keep coming back to this store!
    5/ 5stars
    by  
    on January 24, 2015
    JJ made it a personal effort to assist me everytime we came in. We are going to miss this store now that we moved.
    5/ 5stars
    by  
    on January 23, 2015
    I have been taking my car to the Firestone at Harrison Crossing since they opened. Great service and JJ, Justin and Roman are always so friendly. I wouldn't trust my car to anyone else. They are all very knowledgeable and only suggest services that are truly needed, very honest!
    5/ 5stars
    by  
    on January 23, 2015
    I had no clue that I had a problem, except that a warning light on the dash was on. I had no appointment, but they diagnosed the problem(s), told me what it would cost to fix, and on my OK, fixed it promptly and completely. As I left the area I immediately noticed that the car was running much better. I couldn't be happier.
    1/ 5stars
    by  
    on January 23, 2015
    the service was high quality, but the cost was outrages. worst of all I had no idea I was over paying so much. I needed my brake pads and rotors changed. I didn't know how to do it myself and I had the credit, so I said go ahead and take care of it guys. it cost about $550. 6 moths later a second vehicle of mine came due for new pads and rotors. at the time I was recovering form a bad back injury and was out of work and on a strict budget. it took me 30 minutes of research, 30 minutes round trip to the auto zone(with consultation for some very helpful people). 40 minutes actual install time to both sets of pads and rotors by myself for the first time ever. but the cost of the parts didn't cost me 500, not 400, not even 200 dollars. in fact I bought premium part, including new barring's and two tools necessary to complete the task for under $180. that's a $370 difference in doing it your self or having firestone do it. as I said before, the service was good, the cost was horrendous.
    5/ 5stars
    by  
    on January 22, 2015
    Had to commute and the new tires performed perfectly

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