Firestone Complete Auto Care: Your Source For Tires And Repairs At 453 Battlefield Blvd N In Chesapeake

Come in to your nearest Firestone Complete Auto Care at 453 Battlefield Blvd N for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

453 Battlefield Blvd N
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #1910 Managed by Shaun Harrell

HOLIDAY HOURS

Please note our hours for Christmas Eve and Christmas Day

  • 12/247am-4pm
  • 12/25Closed
  • Professional Auto Repair From Firestone Complete Auto Care

    At Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our trained technicians will give your car a free courtesy check. We'll inspect lights, headlights, the battery, and more. Plus, we're committed to providing the best auto repair possible all at reasonable prices and a quick wait time. You can even buy tires online and schedule your installation when it's most convenient for you! Visit our location today or plan your appointment online or by calling (757) 512-5161.

    Find Great Deals On Tires For Your Car.

    Discover Our Range of Auto Repair Services

    With 90 years in the car care service industry, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we believe in offering outstanding auto care services. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means the service or repair is done right the first time. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, so we do our absolute best to make the process as seamless as possible.

    Customer Reviews

    (4.6 of 5) - 60 Reviews
    5/ 5stars
    by  
    on October 30, 2018
    Scheduled appointment, they finished mounting four new tires and aligning the wheels in short order. Everything was expertly done. Thank you.
    5/ 5stars
    by  
    on October 6, 2018
    When shopping for tires, this location was the third shop I called and the 8th or 9th place online I looked at. The first two calls were to other large chains who took forever to give me a price. One of them actually left me on hold for over 12 minutes so I just hung up. Never did get a price from them. Shaun at Firestone quickly looked up the information needed and gave me an out-the-door price including everything. My car was ready as promised and the check in and check out process was fast and friendly. Finding a shop I can trust is important to me as a woman. Shaun and his team have made a great first impression. I will use them again for my mechanical and tire needs.
    5/ 5stars
    by  
    on September 26, 2018
    I always look forward to visiting this Location. Shaun n associates are very kind, honest, and have great knowledge of products. Great customer scvs..coffee awful Lol...
    5/ 5stars
    by  
    on August 24, 2018
    Firestone Complete Auto Care personnel treat me with total consideration. I find them trustworthy and their services are fairly priced.
    1/ 5stars
    by  
    on August 20, 2018
    I brought my car in for an alignment as I have the lifetime alignment service. I told the desk when I dropped it off that I had ordered brake pads/Rotors and would be replacing them in a few days of my visit, that any news that my brakes were squeaking would not be 'news' to me. Braking was loud but functional when I dropped my truck off. While my truck was being worked on I received a call that the technician noticed a sound coming from the brake. I thanked Shaun for calling and let him know that I was aware and had ordered the parts already. I pick up the truck and my brakes were completely soft, similar to the feeling when you compress the pistons in the caliper and need to pump them up. so I pump the brake and drive .5 miles. I have almost no braking and notice liquid beneath my tire(s). This doesn't please me so I call the shop, shaun answers and tells me to bring it back in. We test it and see that there is fluid coming out of the caliper slide pin/bolt. The quote is $300+ dollars for one new caliper/pad set. While he was very accommodating in letting me keep the truck at the shop I just am not convinced the brakes failed in 40 feet from the parking spot where I dropped it to the shop's lift. I hate that I purchased a lifetime alignment from firestone and honestly if it is a coincidence I honestly just cannot buy it. I really don't want to return to this location for service and as expected will be telling everyone I know for the next few weeks to avoid firestone after this incident. Even if this is a huge coincidence I feel like it was put on me for not accepting a brake inspection when I was phoned about it....To be clear I was told the TECH NOTICED A SOUND....sound. A sound that I had known about. Now that is different from LIQUID spilling from a caliper. No sane human would deny a check if fluid is leaking on brakes. Very very unhappy about the outcome of my alignment. My brakes when from poor but functional to inoperable while on your property and under your technicians guidance. Super disappointed by this. While the manager Shaun seemed empathetic and did help me ID a problem, allowing me to keep the truck on site I am extremely disappointed this happened in a short amount of time in a VERY short distance what at firestone. This is one of those situations where the auto repair industry gets a bad reputation where issues just seem to pop up when you roll into the shop, that really stings and is something I cannot accept.
    5/ 5stars
    by  
    on April 29, 2018
    Always taken care of at this Firestone location. Service desk is courteous and helpful. Technical work is done right the first time. Good store.....
    5/ 5stars
    by  
    on February 19, 2018
    The care and concern in reference to the problem with my brakes was directed by the Hands of Our Heavenly Father. I truly appreciate the extended approach that Shaun delivered in order for me to get all 4 of my brakes repaired on the "same day" of us speaking. Magnificent!!!
    5/ 5stars
    by  
    on February 11, 2018
    The advisor and technician were helpful and patient.
    5/ 5stars
    by  
    on January 27, 2018
    The staff here is very professional and courteous .. they make you feel like family.
    1/ 5stars
    by  
    on July 18, 2017
    A very small part on my truck was damaged during my recent visit. FIRESTONE employees would not agree to damaging the part. I have been using FIRESTONE for years for both my vehicles. If this is the way they treat a loyal customer I'll make sure I never recommend them to anyone else. And of course I'll never go there again myself.
    3/ 5stars
    by  
    on June 26, 2017
    5/ 5stars
    by  
    on April 28, 2017
    Bryan and Melissa were friendly, informative, and got my vehicle completed earlier than expected. I will return.
    2/ 5stars
    by  
    on April 26, 2017
    answered the survey marking comments that the assistant manager seems to be more focused on answering incoming calls then assisting the customer in front of her and how they offered a $1000+ estimate to fix my car, however, when taken to another mechanic it turned out to be a $60 fix to the stabilizer links. The survey asked how I wanted to be contacted and I answered via email only to get a call from the manager. He apologized and stated that he would send an email but the email never came.
    5/ 5stars
    by  
    on March 2, 2017
    Love this Firestone location. The techs and the staff there are very informative, they work hard to make sure your car is well taken car of.
    5/ 5stars
    by  
    on February 4, 2017
    I broke down near by Firestone. Not knowing how my service would turn out I took a chance and left it. I had to stay in a hotel overnight because it was late when I dropped it off. The next morning I phoned letting them know it was my car and I needed a quote for what was wrong and how much to fix it. Melissa was so nice on the phone, the tone in her voice, her patience was smoothing. Shaun who checked my car told me exactly what was wrong. He worked with me in getting it fix and did so quickly. Johnny the lead technician was so nice. He stood by my side. They all three worked with me, and I received the best service from any car repair shop. I would recommend their service to anyone, any where. They gave me exceptional service!! Sincerely.
    5/ 5stars
    by  
    on January 30, 2017
    I was able to get an online appointment the 2nd morning. Quick and easy drop off. My oil needed to be changed, but a few small problems came up as the machanic was changing the oil. The person at the counter called me within 1½ hours to explain to me what the machanic found. 1 hour later the car was finished. My husband and I have been costumer's since 2006.
    5/ 5stars
    by  
    on January 24, 2017
    5/ 5stars
    by  
    on January 21, 2017
    This is the third set of tires I've purchased from Firestone Complete Auto. Everytime I've been in the store I've been politely welcomed, I've gotten the best deal they could give me, and the work has been completely well. They try to keep things moving as quick as possible, but also keep you informed about the reasons for your wait. I will be returning to this store for more services in the future.
    5/ 5stars
    by  
    on December 12, 2016
    Shaun and Tyler are the Greatest. Its the Sunday crew that got my car repair break tested and complete.
    5/ 5stars
    by  
    on November 30, 2016
    Always go the extra mile to give good service! Thank you!
    5/ 5stars
    by  
    on September 13, 2016
    I just completed my survey but neglected to put names on the survey. I would love to recognize my service manager Shaun Harrell and my service tech John Brickhouse for the wonderful job they did on my vehicle. I was advised along the way what was wrong and what wasn't wrong. I went to Honda and they told me somethingwas critical that I needed done. John looked my car over and said that the work I was told was critical wasn't. I'm very pleased with this location. I will continue to go back. Shaun was very informative and very friendly. I would also like to recognize Ashley Robinson who is the Store Manager at your location in Virginia Beach on General Booth Blvd. I had told her what Honda told me and she advised me what to do and what not to do. She is very friendly and informative as well. I will continue to do business with the location on Battlefield Blvd in Chesapeake Va of course unless I'm by Ashleys location in Virginia Beach Virginia. Please recognize all 3 of these people. I did the survey but neglected to put down those 3 names. Thank you Firestone for employing such great people. Janet Kreinbrink
    5/ 5stars
    by  
    on September 3, 2016
    Highly recommended. All staff was extremely nice and helpful. I will definitely be returning for future work. Thank you!
    5/ 5stars
    by  
    on June 25, 2016
    I've been taking my car(s) to Firestone on Battlefield and have consistently received the same great service.
    5/ 5stars
    by  
    on May 31, 2016
    I dropped off my F-250 at the Chesapeake Firestone on Battlefield for a State Inspection, knowing that I would have to pick it up the next day. I spoke with Shawn, prior to dropping the truck off and when I arrived at the location. After a good discussion with him, I agreed to go ahead with an oil change, the care package, and the free tire rotation for Veteran's Day. Later that day, he called to let me know they were able to work the truck in for service but had discovered a problem. The problem required repairing before the state inspection could be completed. Shawn explained the issue very well. I agreed with his and the mechanic's analysis and authorized the repair. Although they were quite busy on Memorial Day, they worked my truck in and completed the repair and service, before closing. The store called me to let me know my truck was available early. I had the option of picking getting it before 5:00 P.M or first thing Tuesday morning. Bottom line: The whole experience in customer care, from Shawn's support to the mechanic's attention to detail and analysis, was exceptional. I have supported this firestone station for over 11 years with all of my family's vehicles and have yet to be disappointed. Excellent professional service from beginning to end. All the employees deserve commendation. This station's quality care and professionalism can serves as a great example of customer service for other business in the Hampton Roads area.
    5/ 5stars
    by  
    on May 7, 2016
    As always, the folks at this Firestone go out of their way to accommodate the customers! They are always friendly, offer good and trustworthy advice (without trying to sell you stuff you don't need!). They are efficient and respect your time -- get you in and out as quickly as possible, while doing the job right the first time! Highly recommend!
    5/ 5stars
    by  
    on December 16, 2015
    A couple of weeks ago I drove down from Richmond to Chesapeake and experienced engine trouble as I started out on my return trip. Shaun Harrell took my truck right in. Between he and the tech, John Crane they diagnosed the problem, fixed it and had me back on the road home within a couple of hours. They also informed me of a class action settlement related to a problem that Ford was experiencing with spark plugs breaking and recommended that I make an appointment to have a Ford dealership complete a spark plug change so I would not encounter future problems.
    5/ 5stars
    by  
    on December 13, 2015
    It's the only place we get tired! The folks all know me there, the tires last forever, and the keep track of every stitch of service.
    5/ 5stars
    by  
    on December 5, 2015
    Always professional, no problems. Fast, friendly and knowledgeable
    5/ 5stars
    by  
    on December 5, 2015
    Took me early, gave me a savings and work done quickly. Efficient
    5/ 5stars
    by  
    on November 26, 2015
    Best service I ever got. Was in and out in no time. The tech was outstanding and was a true professional in every way.
    4/ 5stars
    by  
    on November 24, 2015
    There last week for tires . Service girl "Sara" went out of her way above and beyond to help me get the lowest deal, finding a coupon. The service guys who did the work were quick. Next day returned to get help getting my remaining hubcap off and popping on my prettier plastic ones. (Husband out of town). No discussion. No quibbling. Man was very nice and helpful!!there are still good people out there. Thank you.
    5/ 5stars
    by  
    on November 19, 2015
    Made an appointment I was in and out in no time.Everything was just fine
    5/ 5stars
    by  
    on November 11, 2015
    Super easy to make an appointment and the staff were friendly and explained things well.
    4/ 5stars
    by  
    on November 6, 2015
    I came in and dropped off a flat tire. They were very busy and I had to leave it. The staff was very friendly and within a few hours called me back to pick it up. The only complaint I have is that I always take my tires there and for some reason my account came up under another first name with my information. I'm not sure why and do not know anyone by that name.
    5/ 5stars
    by  
    on November 3, 2015
    Thanks to the Battlefield store on 10-31-15 the busiest and the last day of the month for expired stickers. I drove all the way from Fort Eustis for a tire change. I was in and out curb service. I will continue to do all my service work here with Shawn and Sarah.
    5/ 5stars
    by  
    on November 3, 2015
    Orders 4 new tires and got them for 1/2 the price that my dealer quoted. installed in less than an hour!
    5/ 5stars
    by  
    on October 25, 2015
    I had two new tires installed. They saved me money and provided superior customer service while earning my trust. I will certainly be back!
    5/ 5stars
    by  
    on October 9, 2015
    I had to get tires on my van I got right in and they help me out a lot to keep me in my budget
    5/ 5stars
    by  
    on October 5, 2015
    Awesome service, I was able to make my appointment the night before. They were professional and talked me through it. I knew exactly what to expect when my service was finished. I wont be going anywhere else.
    5/ 5stars
    by  
    on September 18, 2015
    Yes, they provided great service. Especially since I didn't buy any products but brought my new tires purchased elsewhere and only needed installed.
    5/ 5stars
    by  
    on September 17, 2015
    Manager and staff are always friendly, courteous and knowledgable. Happy to trust my Lexus to them
    5/ 5stars
    by  
    on September 9, 2015
    I had an inspection completed on my car and they did a great job. Service was quick and exactly what I asked for.
    5/ 5stars
    by  
    on August 9, 2015
    My Firestone is the best. I know I can always drop my car off in the morning and get my yearly state inspection, tires rotated & an oil change the same day.
    5/ 5stars
    by  
    on August 6, 2015
    Everyone were polite and helpful! I received great customer service!
    5/ 5stars
    by  
    on July 2, 2015
    I took my Husbands Jeep Wrangler in for an oil change and inspection. I knew that there were issues with it but I wasn't really sure what those issues were. Sean (Shop Manager) was extremely helpful. He walked me through everything. He told me what was wrong and how they were going to fix it and what the pricing would be. He updated me at least twice a day. My Jeep now runs like it's bran new! They are miracle workers. I will never take my vehicles to any other shop ever again. This is my auto shop for life!
    5/ 5stars
    by  
    on July 2, 2015
    Everyone was polite and prompt. Rotate tires and requested air filter to be changed ( which I new had to be changed). They also pointed out that my struts need to be changed, which I appreciated
    2/ 5stars
    by  
    on June 15, 2015
    I purchased 4 tires for my daughter's car, alignment, oil change and new air filter. The next day her left front tire went flat and would not hold air, she resorted to using "fix a flat" just to keep air in it and returned it to Firestone. They replaced the tire without question, greatly appreciated! However, the alignment is still not right. Will be calling this afternoon to address this ongoing issue. This will be the 3rd time they will have the car, hope to get it right this time
    1/ 5stars
    by  
    on May 15, 2015
    Front dresk guy was rude after telling him I'll buy my own part to get car fixed.
    5/ 5stars
    by  
    on May 5, 2015
    We have been stalling the repair of our car's air conditioning because of the cost estimate of the dealership. We decided to try out Firestone. The staff was nice and knowledgeable, they set up an inspection and a repair date on short notice, and fixed the problem well below our estimates. A bargain. Their location is a two mile walk from home, so the drop-off wasn't a problem either. But the best thing was that cool air coming out of the air ducts on the way home.
    1/ 5stars
    by  
    on April 26, 2015
    DONT TRUST WHAT THEY SAY. THEY WILL PERFORM SERVICES ON YOUR VEHICLE WITHOUT PERMISSION....WENT THERE APRIL 25TH....SO FURIOUS...THE LACK OF PROFESSIONALISM IS RIDICOLOUS.
    5/ 5stars
    by  
    on February 27, 2015
    Professional & believe in customer service. That's why I continue to bring my vehicles to this location.
    5/ 5stars
    by  
    on February 6, 2015
    I always use this firestone the service is great and your car will be well taking care of. You will feel safe when they finish with your car.
    5/ 5stars
    by  
    on January 27, 2015
    I am a frequent visitor of Firestone on Battlefield Blvd. I use them for all of my service and tire repair/replacement for both of my vehicles. I have been a customer since 2005 and have tried other locations but because of the staff at the Battlefield location they have a customer for life.
    5/ 5stars
    by  
    on January 26, 2015
    They have always proven to be honest and very helpful with all my car care needs. Will contine to take our cars there.
    5/ 5stars
    by  
    on January 25, 2015
    I've been using this location for over eight years now. Their honesty and performance is what keeps me coming back. Time is precious to us all and when you arrive their best guess is almost always spot on for my requested service, whether it's getting to you; right away, a few hours or the following day. Honesty is important, no one want to waste a day only to find later someone then realizes they can't get to you. Service is excellent. They're mechanics and service people take great pride in their work and take the time to show and tell you why something needs to be addressed and what's involved and the time involved. Once completed they will again take the time to show you. They are very proud of their work. If for any reason you need to come back you are taken in immediately for it to be addressed. And now with free wiifi at their location time there passes by even more quickly. The work, service and parts they guarentee is extensive, if you were to read up on it on their website you would be quite impressed. Go there and be amazed at both the customer service and service you receive.
    5/ 5stars
    by  
    on January 23, 2015
    Ben was fully attentive while I was checking my vehicle for service. Then, the vehicle was serviced and completed much earlier than I expected. I asked if I could add a few dollars to the invoice so the extra cash can be given to the technician and Ben told me it cannot be done.
    5/ 5stars
    by  
    on January 23, 2015
    Great customer service, great overall car service, reasonable prices
    5/ 5stars
    by  
    on January 23, 2015
    I have been to a number or car care centers. I have been visiting this local since 1998. When I met Lynn the former manager now semi retired . His genuine concern for my vehicles and price points for me. Have kept me coming back. Meeting new members of the staff. And caring for my different vehicles as time has changed.
    5/ 5stars
    by  
    on January 23, 2015
    I use Firestone for both my vehicle care, maintenance and repairs. Always great services and rates! You guys are definitely my go to!
    5/ 5stars
    by  
    on January 23, 2015
    HAVE BEEN A CUSTOMER FOR 30 PLUS YRS AND HAVE ALWAYS WALKED AWAY SATISFIED CUSTOMER SERVICE HAS ALWAYS BEENIMPORTANT TO ME AND YOURS IS SECOND TO NONE THANK YOU

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