5/ 5stars
by Sharonda M
on February 13, 2019
I had a great experience at Firestone. The technician Mark was extremely helpful and very attentive. He made sure to offer all discounts available. I was told I needed a new alignment but unfortunately I couldn't afford it at the time. However, I will be returning to get that service.
5/ 5stars
by June P
on November 26, 2018
I was promptly waited on. Explained the problems and left the car. I got a call within a few hours detailing the issues, the recommended worked, and the cost. The car was ready the next day. I am a repeat customer. Very satisfied with the work.
5/ 5stars
by Nancy S
on October 26, 2018
Great , friendly customer service. The associate and supervisor went above and beyond to help me get back on the road. One of their names was Justin. I do not recall the other. This Firestone is my "go to" for repairs when I am in town.
1/ 5stars
by R. G
on October 9, 2018
Called Sunday to confirm my 0900 appointment, for four tires and a set of wiper blades to be installed. Got to the shop at 0830. Departed at 1102 the first time. Here's what happened. 1.) The Primewell Tires that where online and available Sunday are not at the shop Monday, but can be ordered later in the week. 2.) ( Now the up-sale.) But they have four Firestone tires that will fit my truck and are available. I agree to the up-sale and I'm assured the tires are on hand. 3.) Around 10am, I'm informed that they only have three of the four tires I need, but they can get the fourth tire from another shop. So that's twice I've been told the tires are on hand, only to find out, they are not. 4.) I'm offered a front end alignment, I decline and ask that my vehicle be readied for my departure. 5.) Have to return to shop, noticed wipers had not been replaced. Technician forgot to install. In all the service was terrible. The simplest item, the wiper blades were not install. But I'm to believe that all the wheel lugs are torque down correctly? JUST TERRIBLE.
Responded on November 4, 2018 Thank you for reaching out to Firestone. We are sorry we missed the mark with your experience at our Alexandria location and we want to help. If you could email us at socialcare@bfrc.com with your contact information, invoice number and a link to this review, we will escalate your concerns to our upper management team. We look forward to your response. ^Miguel
Firestone Complete Auto Care - Alexandria Management
1/ 5stars
by Whitney
on September 24, 2018
Peter is really rude he was made when i came in he told me and my sister that he worship the devil and he don’t believe in good days or blessings. That experience was very bad I will not go back again. For me to come and spend my money at firestone and they turn around and treat me like that is unacceptable.
5/ 5stars
by David F
on September 4, 2018
Everyone here , from the service counter to the technicians have a good sense of customer service . Since I moved to Arlington a year ago , I’m so pleased with this location for all my service and repairs I have not gone anywhere else . One word always comes to mind whenever I think of Firestone , that word is HONEST . Why look anywhere else , they do a great job . If it weren’t for how good they are , we wouldn’t know how bad others are .
5/ 5stars
by Jonathan W
on August 20, 2018
Thank you, Mark, Chris, Jordan I went Saturday and you guys were swamped, even the manager was greasy and under the hood and took care of customers. You make each customer feel like family.
5/ 5stars
by Shaun
on June 3, 2018
It was a good experience
5/ 5stars
by M.C.
on March 1, 2018
I had an extremely rough morning because of a blow out. Peter was able to make me feel that my car was safe and would be well taken care of. He will also give you genuine and trustworthy advice
5/ 5stars
by David F
on February 15, 2018
Having recently moved to Virginia. I was concerned about locating an honest , professional service center . My vehicle has high mileage but I maintain it so i can rely on it . I have no problem spending money to maintain my vehicle . But if I’m going to spend money I want to spend it on an HONEST repair . I’m very happy to have found Firestone . They are Honest and professional. I trust everything they have done so far . To me , this is peace of mind . I know that when I bring my vehicle in for an oil change or repair , I’m not going to get ripped off . This is the place to go . There second to none !
5/ 5stars
by Erica B
on May 30, 2017
Outstanding experience! Vehicle services were completed much quicker than I anticipated, especially given how busy the store was when I arrived. Chris and Peter were very thorough in explaining their recommendations for my vehicle and also about each service that was performed. I used to go to the local NTB but after waiting nearly all day for service completion the last time and also being told that they could not replace the transfer case fluid or find the burned out rear bulb I elected not to go back and decided to go to Firestone after reading the great reviews on Yelp. They took care of the transfer case fluid and were able to immediately diagnose/replace the burned out bulb as well as check over everything that I requested without causing me to wait all day for service completion. Highly recommended!
1/ 5stars
by Mike
on May 22, 2017
Disappointing. Seemed the tech attempted to "up sell" the grip, from a $65-$125 job, to well over $1000.
5/ 5stars
by Abdul A
on February 25, 2017
They do more and beyond
5/ 5stars
on December 6, 2016
Excellent service and very friendly environment.
5/ 5stars
by theresa s
on September 29, 2016
These guys are thorough, efficient and really know what they're doing. I felt completely comfortable, understood their explanations, and was in and out in a very short period of time. I'm happy knowing my car is safe for my family, and I won't be stranded on the side of the road waiting for help to arrive.
4/ 5stars
by Joseph
on September 28, 2016
Very solid service, a little pricey and a long wait, but quality service with decent warranty guarantee.
5/ 5stars
by Shizane2002
on November 11, 2015
Courtesy of a knowledgeable mechanic and helpful desk staff, I had a moderately difficult maintenance job done on my 2004 Nissan XTerra with amazing quality results. The mechanic knew my vehicle very well and did a solid job in replacing the valve cover gaskets. My truck is no longer leaking oil and is still driving well like always. Thank you for amazing service.
5/ 5stars
by DD2015
on November 10, 2015
I went in to have my new tires installed. This was my first time at a Firestone store. I was impressed with the professionalism. My questions were answered to my satisfaction, and I found the technicians to be very knowledgeable and courteous. Being a female, I didn't feel like I was being talked down to. I got a good vibe about this store and will be returning for all my vehicle maintenance and repairs.
5/ 5stars
by mikiie
on October 17, 2015
They prepared my truck right on time and was ready when said
5/ 5stars
by Jackson K
on August 13, 2015
Good service at this location no major concern . Maybe a shuttle service
5/ 5stars
by REB1
on June 29, 2015
Firestone fixed the tire on my car with a patch, and there haven't been any problems since. They were fast, courteous and fair. Highly recommended.
5/ 5stars
by Monia
on June 4, 2015
It took awhile for the parts to come in but when they did get them they took care of the problem right away. They took good care of me
5/ 5stars
by Pia P
on May 31, 2015
Got an oil change a few wells ago, and then returned to get brakes done. Feel confident on their work, and never feel like I'm getting tired off. Plus, the location of great... Did a little shopping while they worked on my car.
5/ 5stars
by RoyWright1941
on May 23, 2015
I was able to book an appointment within 24 hours so that my vehicle would be in compliance with Virginia Inspection Rules.
5/ 5stars
by Frank2386
on May 12, 2015
All service it was really just one thing i guess writte bad my full name. My name is Francisco Marquez..
5/ 5stars
by Vinny_Buffalo
on February 2, 2015
Peter was very friendly and had the vehicle ready on time as promised.
5/ 5stars
by Beaver
on January 23, 2015
I am always pleased with the quality of service that I receive at the Alexandria Firestone store. Peter is extremely helpful, knowledgeable and always pleasant. Those are the reasons that I return.
1/ 5stars
by dnapack
on January 23, 2015
This will be the last time we use Firestone, in Alexandria
5/ 5stars
by Johnbuoy
on January 23, 2015
I had them perform a front end alignment on my SUV with a lifetime warranty. The sales person was friendly and professional. A pleasure to deal with.
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