Firestone Complete Auto Care: Your Source For Tires And Repairs At 5702 S 1900 W In Roy

Welcome to Firestone Complete Auto Care at 5702 S 1900 W! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

5702 S 1900 W
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #595535 Managed by Lute Morfin

HOLIDAY HOURS

Please note our hours for Thanksgiving and Black Friday

  • 11/22Closed
  • 11/236am-8pm
  • Unleash Your Car's Potential At Firestone Complete Auto Care

    Here at Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If your car seems to be running differently, our professional teammates can offer a 19-point inspection, at no cost to you. We'll examine fluid levels, headlights, hoses, and more. Plus, we're dedicated to delivering the best quality service possible, at affordable prices and a quick wait time. You can even buy tires online and schedule your installation when it's most convenient for you! Come in today or schedule an appointment by phone or online.

    Find Great Deals On Tires For Your Car.

    Discover Our Range of Auto Repair Services

    After 90 years of automotive repair, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning any auto service or repair is done right the first time. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, and that's why we're always working to make the process as seamless as possible.

    Customer Reviews

    (4.2 of 5) - 24 Reviews
    5/ 5stars
    by  
    on October 7, 2018
    Thank you Heather and the technicians, you are always great!
    2/ 5stars
    on July 12, 2018
    5/ 5stars
    by  
    on May 21, 2018
    The Techs and sales representative were very friendly and professional ! They completed my car quickly and on time. in fact because of a cancelation my car was completed early ! I appreciated their personal care.
    1/ 5stars
    by  
    on March 24, 2018
    Wanted to charge me for something that didn't need to be done! Very very dishonest!!!!!
    5/ 5stars
    by  
    on February 25, 2018
    I've been coming here the last couple of years I've been in Roy and have always received excellent service and friendly faces. Perhaps it says more about my car then anything else, but I've been here enough times to have a good rapport with the workers, and my kids don't mind coming with me because of the popcorn and cable. Never any problems or regrets. Thanks to the staff here for all their help!
    1/ 5stars
    by  
    on January 21, 2018
    Service writer treated me like I was dumb and I had to ask her twice to read my coupon because she thought it was not valid until she took a minute to actually read it then she blamed it on her manager for giving her the wrong info.
    5/ 5stars
    by  
    on October 19, 2017
    First time customer!!! Very pleased.
    5/ 5stars
    by  
    on April 26, 2017
    Well it was time to get the brakes done on my old '91 Ford F350 Dually & since I have an account with Firestone I decided to go down & see if James was still there & I was glad to see he was & at the same time it was really nice to get to meet the New store manger Keith. Well as it be with my old 200,000+ old truck there turned out to be a few other things that needed to be done because they were getting worn out that both James & Keith found. They contacted me to make me aware of the items they would recommend replace/repairing along with the cost for them while they were in there to save me time and money since they were already doing the labor to fix the original problem anyway, I was very glad & felt they were really looking out for me & the safety of my truck with the items they pointed out should be fixed, I agreed & even decided while I was there & was going to need to replace my tires soon anyways to just go ahead & get new tires at the same time since they already had the wheels off to do the brakes. I have to say I really like Keith & James their experience & their personalities put them right up there among the top of their fields & the convenience of the location of this store makes it the all around best place to go for tires & any auto service you might need. I have already mentioned this to several of my friends.
    5/ 5stars
    by  
    on April 7, 2017
    5/ 5stars
    by  
    on February 23, 2017
    The team at this location is honest, respectful of time and money, and treats its customers like friends. Taking my car in for service is like going to visit a friend!
    5/ 5stars
    by  
    on September 27, 2016
    Great experience when gettting my flat tire fixed. One of your employees recognized me from when she takes her kid in to my office where i am a receptionist at. I cant remember her name but we passed the time with good conversation. She treated me very well and the mechanic that fixed my flat was also very happy and let me know what was going on and was very fast
    5/ 5stars
    by  
    on June 3, 2016
    I have visited other Firestone locations and always enjoyed my service. However, the Roy location is more like family who care about providing the best service at the lowest cost. I will not visit any other location except this one. Great employees, great sales representation, and very welcoming
    5/ 5stars
    by  
    on May 3, 2016
    They were very accommodating and helpful. They explained any issues with my car and didn't pressure me to get any of it fixed, only wanted me to know what items need attention at a future date.
    5/ 5stars
    by  
    on April 16, 2016
    All staff were GREAT! I appreciate your time and experience making my truck continue to run at its best.
    5/ 5stars
    by  
    on April 6, 2016
    Great service! Didn't feel like I was going to get ripped off. Showed me the problem and gave me an estimate to get it fixed. Told me it was something that just needed to be taken care of in the next year. Very friendly! Was patient explaining the problem. No pressure at all!
    5/ 5stars
    by  
    on December 19, 2015
    I received great service from the service personnel. Had a wheel alignment done and had it done in about an hour! Car rides smooth now! Thank you for your professional customer service and I will be taking my auto care to them.
    5/ 5stars
    by  
    on November 28, 2015
    A hose was lose on my radiator, and they just tightened it and recommended replacement. Another mechanic had told me it was my water pump and possibly other more expensive things. Thanks for being honest!
    5/ 5stars
    by  
    on October 24, 2015
    I purchased my own tires and had them mount my tires. My rims are oversize rims and the chrome is peeling so it took some extra time and persistence to balance and mount the tires. They did a great job!
    5/ 5stars
    by  
    on September 7, 2015
    I had a flat tire at 6 pm. The place where I had bought the tire were just leaving and said they could not help. Firestone workers were staying to finish up but were obviously closing. Ricky Hernandez and his team just went to work and repaired the tire without complaint. They were amazing. I shall not forget.
    1/ 5stars
    by  
    on May 30, 2015
    Had 2 bad experiences with with this store and will not go go back, we took our truck in for a/c service and was told we needed a new compressor 1000.00 I decided to get a second opinion and the only thing wrong it was just over charged fix by mechanic in seconds, second time was rotating tires bought at store the tread was was good but not on outside was a little worn so they could not rotate tires had only 30.000 miles on them took to another mechanic and they did it for us.
    5/ 5stars
    by  
    on May 22, 2015
    I was there yesterday and they have great customer service! Fantastic group of employees! I definitely will return my vehicle to get serviced there!
    5/ 5stars
    by  
    on February 25, 2015
    I have been to this Firestone several times and they have been upfront with me about what to expect and have saved me money on multiple occasions.
    4/ 5stars
    by  
    on February 3, 2015
    I got my new tires mounted on some older rims. One tire was balanced with 3 ounces of weight in one area. This amount of weight is abnormal but, I didn't think much of it. Right away I noticed a pull and a vibration at highway speeds. After awhile of this I took the car back in and let them know about the excessive weight on the tire and the vibration and pulling. A little while later I received a call telling me the reason there was so much weight in one area was the rim was bent. They moved the tire to the spare rim and rebalanced (only one ounce now). I wish I had been told about the rim being bent the first time so I wouldn't have had to return to the store to get it corrected the second time.
    1/ 5stars
    by  
    on January 25, 2015
    I went in to have my tires rotated and balanced. When I purchased the tires I also purchased lifetime R&B. The Roy, UT Firestone said they would'nt rotate and balance them because two of the tires had wear on the outside tread (I also have lifetime alinement). They also said the tires needed to be replaced. After leaveing there I took the car to another local tire shop and had them rotated and balanced. The technician there said the tires had a little wear but were fine. Six months later the car passed Utah safety with no issues from the tires. A month after that the car was taken to a different Firestone, in my area, for rotate and balance. The technician there had no problem doing it and said the wear on the outside of the tires was not yet a concern. After this experiance we will not go back to the Roy Firestone. It was very obvious they were trying to get us to buy new tires even if we didn't need them. I also had a simular experiance at the Roy store with my truck tires. I've since taken it to a different Firestone with no issues.

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