Car Repairs And Tires At 925 N State St From Your Orem Firestone Complete Auto Care

Come in to your nearest Firestone Complete Auto Care at 925 N State St for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

925 N State St
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Store #595365 Managed by Jeffrey Williams

Unleash Your Car's Potential At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our professional teammates will give your car a free courtesy check. We'll check tires, wipers, the battery, and more. Plus, we're devoted to giving you the best service possible, all at great prices and quick turnaround times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Stop by today or book your appointment online or by phone.

Browse Great Discounts On Tires Today.

Discover Our Range of Auto Repair Services

With 90 years of dedicated service, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. Our services are backed by our Fixed Right Guarantee, meaning that every service or repair we do will be done right. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.5 of 5) - 36 Reviews
5/ 5stars
by  
on September 16, 2018
The folks at this Firestone went out of their way to help me. They made room on their schedule and talked to me honestly and openly about what my options were.
5/ 5stars
by  
on September 15, 2018
We have used the Firestone Complete Auto Care location on 925 N. State St. in Orem, Utah for several years. The management and staff are efficient and respectful. They take the time to understand their customers issues and concerns and work to find the right solution. They always keep you informed of the progress or issues they may find. They are honest and that says it all!
5/ 5stars
by  
on March 21, 2018
We have had to get a lot of work done on our car in the past 2 months and we will only go to the Firestone in Orem. I love the management and the courtesy and knowledge of the team there as well as the level of professionalism they show
5/ 5stars
by  
on December 27, 2017
Extremely helpful and friendly staff!
5/ 5stars
by  
on November 4, 2017
5/ 5stars
by  
on July 26, 2017
We checked many other tire centers, and Firestone had the best prices.
5/ 5stars
by  
on March 8, 2017
Just a tire rotation with oil change next week fantastic service and super guys here in Orem ut.
5/ 5stars
by  
on December 13, 2016
Jeff and Josh and the crew are a terrific bunch of guys that are honest skilled in their field and always ready to help by doing their best, even when very busy. Try to get to kmow then and find out for yourselves how great they are.w
5/ 5stars
by  
on December 8, 2016
Kudos to Jeff and his group of techs always trying to do their best in servicing my vehicles. Always friendly and honest. Thank you for your good work Ed Pettersson
5/ 5stars
by  
on December 6, 2016
Excellent service and I'm a retired automobile service tech
5/ 5stars
on November 14, 2016
I had gone in earlier and there was a big confusion, so I took the survey and expressed my disappointment. Within 30 minutes I received a call Jeff and he explained why things were the way they were and refunded me everything that I had doubts about. Jeff turned what was a really disappointing situation into one where I felt validated and satisfied.
5/ 5stars
by  
on October 24, 2016
We have traveled throughout the United States and have on a few occasions had to stop at a Firestone Auto Care facility for repairs. With this experience, we highly recommend the Orem Firestone Auto Care facility. The sales and service team members are experienced, courteous, and professional. They have never disappointed us. We have had extensive automotive repairs, and purchased tires for our 3 vehicles.
5/ 5stars
by  
on August 25, 2016
I was in the Orem store this last week. I had mentioned to the manager, Jeff, that I was having a hard time. I told him that my children and I were heading to the cemetery to visit my son\brothers grave. I had told him we usually take something with us to the cemetery to celebrate my son. I had not been able to get anything ready. He asked if balloons would help. He blew up 5 blue balloons for me and my children to take to the cemetery. It made my day, it made my children happy to do something for their brother. Jeff went out of his way to help me! It really made a difference to me. I will continue to use Firestone and I will recommend Firestone to my friends. Thank you Jeff!
5/ 5stars
by  
on March 15, 2016
I have never felt so welcomed in this type of store before. Britney and Jesse were very competent in their knowledge and understanding of my needs that I had things shown me without asking for any explanations. This sort of good feeling is very rare in today's world and I felt like I made new friends instead of just going to a business to buy something. Whom ever trained these people should be commended and Jesse and Britney should also be commended for making me feel at home.
5/ 5stars
by  
on December 22, 2015
I love going to firestone with any of my car needs. They really worked with me and were very honest about what was wrong and what needed immediate attention.
4/ 5stars
by  
on December 13, 2015
I was surprised to be taken care in such a friendly manner. Manager was clear and knowledgable about the needs of my car. Thank you!
4/ 5stars
by  
on December 4, 2015
It was quick and the guy did a good job. I got a pretty good deal as well. The only thing is that my oil monitor wasn't reset, and I wasn't told my wiper fluid was out.
2/ 5stars
by  
on December 1, 2015
I needed a new tire pressure sensor, and we were driving to California for Thanksgiving. My husband originally went to the Provo location but their equipment was broken so he had to go to the Orem one. It took 3 hours to get the service done. After 5 minutes of driving on the freeway, the tire POPPED. We found out the tire pressure sensor they installed was the wrong size, causing air to leave the tire which caused the tire to blow up on the freeway. We are lucky we didn't get into a car accident or die (literally). Firestone was closed when this happened at 7pm, so there was no way to get our car fixed that day. We had to wait until the next day to fix it. This delayed our trip by 10 hours. We had bought a hotel room for Tuesday night which we couldn't use (wasted $$$). I also missed an orthodontic appointment to get braces, so now I have to wait until next spring. When we spoke with the manager at Firestone, he was nice enough but not very understanding of the severity of the situation. They offered to fix the tire pressure sensor and replace the tire for free, however, we still missed our hotel and 10 hours of our Thanksgiving trip, which was not rectified. I would be happier if they had fixed it, refunded our money, and compensated us for the hotel room and for our time lost. I am VERY dissatisfied with Firestone and I am even more dissatisfied with how they handled the situation. I understand mistakes happen but when they do, you should be MORE than willing to make up for it and they did NOT make up for it.
5/ 5stars
by  
on November 21, 2015
I took a 2008 civic in before purchasing it. They could tell everywhere where it had been repainted, even though I couldn't. While on the lift, they explained to me all the things the seller was hiding, and possibly some the seller didn't know about. The secretary and manager were also friendly and willing to joke around professionally. Overall, it was a good experience. I expect the same level of service when I go in for larger jobs. Brad was great.
3/ 5stars
by  
on November 9, 2015
I had two vehicles inspected for uber and they can't even write down the license plate number down to where you can read it correctly
5/ 5stars
by  
on November 6, 2015
Jeff is the best manager this Firestone location has ever had. I have been a customer for over 5 years. They go above and beyond to make sure I am satisifed with their service. Over the summer I had a flat tire caused by a screw. I knew Jeff, Amanda, Chris, Josh and their team of professionals would be able to fix it, but I wasn't sure how to get the car there with a flat tire.I called Jeff, presuming I would need to have it towed over. Jeff had a solution. He sent a service technician to my home in Pleasant Grove, a good 15 minutes away from their Orem location. Josh filled my flat tire with air using a portable compressor so I would be able to drive it to their store. He followed me there to be sure I would make it. This is the kind of customer care that one enjoyed in a bygone era of American history.The kind of service one would get from an old time, mom and pop type business. The fact that I have found that same level of care and service in a large corporation such as Firestone still amazes me. I must give all the credit to the fantastic people they employ. Kudos Firestone Orem for hiring such caring and knowledgable professionals. No matter how much advertising they do, or how many specials they run, the service provided by their staff is what will keep individuals like myself coming back.
5/ 5stars
by  
on October 16, 2015
All I needed done was a fix for my tire with a hole in it. What I got was even better. They reminded me of my dad who is a mechanic in a tiny town. He has always helped me with my cars but due to him having a stroke it hasn't been easy for him to do much of anything. I used Firestone once before for my old van and they were great this time however they exceeded my expectations by not only fixing my tire but making sure they were all good and ready for my trip to see my dad and mom. The best part is that they didn't charge me for the repair since I was waiting longer than they liked. How amazing is that. To top it off the guy fixing my tire smashed his finger pretty bad. I just hope he didn't break it. Cudos to Firestone and its employees for being great people like my dad.
5/ 5stars
by  
on October 14, 2015
I visited my local Firestone in Orem due to losing air in my rear tire. After investigating the issue, They found that I had a nail in one tire and as I have an all wheel drive all 4 tires where below treed. Amanda who served me was absolutely amazing. She explained easley what the issue was with all my tires. She then went through the different prices for the different types of tires. No pressure what so ever. She even went as far as putting the spare on so I could get home and think over what I wanted to do. She went ahead and ordered the tires so they would be there the next day. I didn't have to think it over. With Amanda's professional guidance, she made it easy deciding what tires I needed. I dropped my car off at 8am the next morning and showed the guy behind the counter the paper work Amanda had done( She wasn't there at the time). I told they guy there was no rush as I wouldn't be back to Orem till about 6pm. Amanda called my cell phone to double check the tires that we had chosen before the work was started. I then got a call from one of the guys an hour later saying the job was done... that was fast!!!!!. When I arrived at Firestone in North Orem, Amanda was there with her friendly smiling face. I found out she was down from a Salt Lake Shop, so if the manger from orem is reading this YOU NEED TO KEEP HER!!!!. All the staff were really friendly and polite,. I have no issues taking my business to this Firestone from now on. They were all very honest and friendly. They even did a aliment check for me, but didn't pressure me into getting it done. They showed me the print off for my records. Said please come back if it needs to be done in the future,,, no " you have to get it done right now or else" like a lot of tire shops done. Thanks to Amanda you have won another customer. If you are reading this Amanda, thank you so much for your service.!!!!!!! Alex Brunt
5/ 5stars
by  
on October 4, 2015
I got an oil change service, I was amazed at their friendly staff and honesty, great work!
5/ 5stars
by  
on September 30, 2015
I get my tires rotated in conjunction with having my oil changed at a car dealership and Jeff and his crew are always most accommodating -- even when there are other customers ahead me. Today, I was in and out in less than 30 minutes with everything done and checked to my full satisfaction.
5/ 5stars
by  
on September 18, 2015
Great People who were kind and patient, and great service
5/ 5stars
by  
on September 5, 2015
Two days before going to this location I had some work done at a Firestone in southern California, just front brakes and an axle. Shortly after the repairs and during the drive up to Utah I heard terrible snapping and clunking noises over bumps and decided to take it in to the Orem location as I couldn't take it back to the original location. Josh and the counter lady (I don't remember her name! Very light blonde hair) were very personable and friendly to me. The source of the noise was found in good time; the broken caliper bolt was replaced no problem and I feel much better about making the drive back down. If I lived any reasonable distance from them I would definitely go back on a regular basis.
5/ 5stars
by  
on May 6, 2015
I originally took my car to the dealer for a diagnosis, they said I needed a starter and a battery. I brought it to firestone for a 2nd opinion and I only needed my battery replaced; this shop saved me $500.
4/ 5stars
by  
on March 4, 2015
I brought my car in for a rotation and the service techs noticed I needed new tires. I was able to get them pro-rated and a set of tires that I've been very happy with.
5/ 5stars
by  
on February 4, 2015
I went for an oil change. They did a great a job. They gave me a few recommendations for other services but I love the "no pressure polite approach." I walked out with a discount for my next service. The Representatives in the Orem, UT store are polite and trustworthy.
3/ 5stars
by  
on February 3, 2015
Great managers, slow technician, they advertise fast oil change, it took about 1 hour half, to do oil change and tire rotation.
2/ 5stars
by  
on January 26, 2015
I purchased the lifetime alignment on several cars, and then didn't ever use it. Then, when I went to use it on every single car they refused to fix it the first two or three times I brought it in each time saying there was a long list of broken things. Each time I took it to a separate mechanic only to be told that almost everything on the list was in perfect working order, and the rest were fine - though not brand new. If you sell a lifetime alignment, sell that. If it is required to have other services performed list it. As of now the lifetime alignment service has not been worth it.
5/ 5stars
by  
on January 26, 2015
Got my oil changed here and they were very helpful. It was too low for them to change so they topped me off free of charge and then they changed it a few days later. Very friendly
5/ 5stars
by  
on January 25, 2015
They were efficient and helpful. I felt that they were determined to give me the value that I needed and weren't just trying to make the largest profit margin on their part.
1/ 5stars
by  
on January 23, 2015
Firestone overall is great. Orem's store is not customer friendly, wrong quotes, ragsleft in my car. also the past 2 visits my check engine light for service was not turned off after my oil change and I wasn't given a mileage sticker for my front window
5/ 5stars
by  
on January 23, 2015
Every time I go in there Jeff is so friendly, helpful and professional. He knows his stuff and always points me in the right direction on car stuff ! Every employee I've met there is just as nice too !

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