Firestone Complete Auto Care: Your Source For Tires And Repairs At 263 E 12300 S In Draper

Welcome to Firestone Complete Auto Care at 263 E 12300 S! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

263 E 12300 S
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

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Store #595055 Managed by Trent Trainer

HOLIDAY HOURS

Please note our hours for Thanksgiving and Black Friday

  • 11/22Closed
  • 11/236am-8pm
  • Unleash Your Car's Potential At Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our trained technicians can perform a free courtesy check. We'll check oil level, wipers, hoses, and more. Additionally, we're dedicated to delivering the best quality service possible, at affordable prices and a short waiting time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Come in today or schedule an appointment by phone or online.

    Find Great Deals On Tires For Your Car.

    Discover Our Range of Auto Repair Services

    With 90 years in the car care service industry, we've seen just about every car problem out there. At Firestone Complete Auto Care, we believe in offering exceptional car repair service. Any services or repairs include our Fixed Right Guarantee, meaning that every service or repair we do is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, so we do our absolute best to make the process as painless as possible.

    Customer Reviews

    (4.1 of 5) - 42 Reviews
    5/ 5stars
    by  
    on October 21, 2018
    Joe was very courteous, and quick getting me back on the road
    5/ 5stars
    by  
    on April 6, 2018
    I needed 2 new tires and the mechanics were very friendly and super helpful.
    5/ 5stars
    by  
    on January 11, 2018
    I forgot my wallet for my oil change appointment and the associate helping me was incredibly kind. When I told him, without missing a beat he offered to do it for me for free. He was kind and kept me updated on the status of our vehicle. I had a very positive experience! I would highly recommend this location!
    1/ 5stars
    by  
    on December 9, 2017
    I was told that my oil change in my tire changeover to winter tires would only take 2 1/2 hours I left the car at the shop and ran some other errands when I return they had not even started working on my car. I told the person working at the counter thank you for wasting my time and I asked him for my car keys as I was leaving he said thank you for wasting our time at this point I did get a little heated and I turned around and said thank you for being a jackass and then he told me I was the jack ass and I left the store at that point I’d love for somebody to call me my direct cell phone number is 801-554-8213
    5/ 5stars
    by  
    on December 8, 2017
    I have taken my car to this locations numerous times for a variety of services and I have never been disappointed. They are friendly, work quickly and I have always been treated fairly. They have never tried to sell me something that I don't need and they have tried their best to keep the cost as low as possible. I would highly recommend them - in fact I have recommended them to friends and family many times.
    1/ 5stars
    by  
    on November 12, 2017
    Horrible!!!!!! Don't go here!!!!
    4/ 5stars
    by  
    on October 22, 2017
    Please experience was pleasurable and I was even given a ride home because it was going to be longer then I expected
    2/ 5stars
    by  
    on May 8, 2017
    Went in for an oil change and tire rotation. The sale person called to tell me that I had a rear differential problem... didn't really understand what the issue was he quoted me just over $220. I asked about a price to have spark plugs changed , he quoted me $460. I turned it down. But did the Rear differential, which turned out to be a fluid change that cost me almost $300.00 I asked my grandson about it and was told the item I was charged $78 for was simply to let me know my tires where low. I did authorize this service but was charged for it...
    5/ 5stars
    by  
    on April 10, 2017
    I have visited this location numerous times and have never had a bad experience. They are quick to respond to my problem and have always provided great service. They have always found a way to make the solution to my problem something that would work financially for me too. Not only is the service great but the location is clean and comfortable. I highly recommend this location.
    2/ 5stars
    by  
    on February 17, 2017
    My experience started off quite well. The employee who greeted me and assisted me in making decisions for my vehicle was kind, knowledgeable, and seemed to have my best interest in mind. The reason for my 2-star rating is that despite having an appointment and arriving 10 minutes early, I spent 2 hours and 45 minutes waiting for the work to be complete (and I was told I still have to return). I received no updates on the progress of the work and instead observed half-hearted effort to complete it. I even watched one employee start to show two others something on his phone while I was standing at the counter, waiting to check out. As a result, I missed an appointment and was left feeling like I was a valued customer only up until the point when the sale was made. After that, I was just some dude eating popcorn in the waiting area. I understand that businesses get busy. I know the employees at this Firestone generally work hard (and they probably don't get paid enough). And I'm willing to acknowledge that this experience may be a one-off. Yet, I'm left feeling a desire to take my business elsewhere.
    1/ 5stars
    by  
    on January 17, 2017
    This business had not integrity and honesty. Making an appointment means nothing. I called ahead to make sure my tires that I had ordered 3 days in advance were there and was told yes. Showed up at 3:30 for my appointment.I was told it would take an hour and a half for them to install my 4 brand new tires and alignment. Long story short - about 7:15 I finally received my car. Why wasn't the employee upfront from the start. I could have easily just have dropped my car off if they would have been. Get em in the door worry about service later is their slogan.
    5/ 5stars
    by  
    on October 29, 2016
    Dale was super professional, personable and assisted me with a challenges I was having with my car. He took the time to listen to my concerns with the car and understood I didn't want to put any un-necessary money into this old car. He had his technician take extra time and extra tests to make sure there wasn't any other problems with the engine. My car was done in a timely manner and I felt the costs were compatible with other shops.
    5/ 5stars
    by  
    on October 27, 2016
    I just had my safety and emissions done and the service was awesome! Very friendly staff and fast service! Kent is the best mechanic I know! I will always bring my vehicles to Firestone!!
    5/ 5stars
    by  
    on July 30, 2016
    I will start by saying my parking brake snapped on my 14 year old truck. I have a very unusual truck that has all wheel steering. Trent and his team found me the correct cable and even stayed after hours to get it installed so I could drive the truck home the same day. They were fantastic and I would recommend this location to anyone.
    1/ 5stars
    by  
    on June 17, 2016
    I had set an appointment for 8am the day before to replace a couple brake pads. They took 4 hours to do the job. I sat there and waited. They were VERY VERY slow. Don't go here. Go to one of the other mechanic shops in the area. Richins Tire Service is just a block down the street
    5/ 5stars
    by  
    on April 17, 2016
    I was having some vibration in the front end of my Nissan. The staff here were especially friendly and helpful. They went out of their way to make sure my vehicle was fixed correctly. I had to have a tire replaced and they replaced it at no charge to me. The manager is more than fair and I am completely satisfied with their excellent service. I would never go any where else for my automotive needs.
    5/ 5stars
    by  
    on April 14, 2016
    Amazing service! I will always come back for future services! Thank you so much for helping keep me and others on the road safe!
    5/ 5stars
    by  
    on March 21, 2016
    Well taken care of
    5/ 5stars
    by  
    on November 14, 2015
    Uber to be driver here. Went in for an inspection, knowing my tires would fail, and they quoted me a pretty competitive price on tires. Darren followed up with me on the tires, and even though I'm getting them at another place it shows how great the team is at Firestone. Going back to complete my Uber inspection here soon. Thanks guys! Joy
    5/ 5stars
    by  
    on October 14, 2015
    I have used the services of the Draper Firestone many times. They have always been professional and exceeded my expectations. When I had a bent rim last year due to a collision, the Draper Firestone team worked with my limited schedule to ensure that my car was fixed in a timely manner. Everyone is always very pleasant and helpful!
    5/ 5stars
    by  
    on August 21, 2015
    Had a nail in the sidewall of my tire. Employee went to another store to get my right size tire replacement so I could have a drivable car that same evening. Really appreciated having my car back that same day! Thank you!
    5/ 5stars
    by  
    on August 20, 2015
    I have been getting my oil changes here for a few years now and the experience has been awesome every time. Timely service and great customer service!
    2/ 5stars
    by  
    on June 17, 2015
    My 30 minute oil change was over an hour. To long of a wait. Won't be back.
    5/ 5stars
    by  
    on June 12, 2015
    Somewhat disappointed that we did not get a rebate on the Bridgestone....that makes no sense. We went in to buy a Firestone...ended up with Bridgestone..4 tires, alignment, tire sensors replaced...$1,100. Expected to pay around $600 and change... Confused.
    5/ 5stars
    by  
    on May 28, 2015
    I brought my 2009 Lexus in for 100,000 mile service & left it with them. They called me later to say that some of the service items were not required because they were done previously at 90,000 miles and would not be needed until 30,000 miles more. I am so glad they noticed this and did not over charge me for services I did not need.
    5/ 5stars
    by  
    on May 26, 2015
    Had really bad tires and didn't even know! Replaced all 4 and got a great deal!
    1/ 5stars
    by  
    on February 26, 2015
    I visited the store for a 19 point inspection. Upon calling to set up an appointment, I was advised no appointment was needed. After arriving, I was advised I needed an appointment. I feel like because I did not have an appointment I was treated worse than if I was another customer that walked in. It's like two different people behind the counter give two different types of service. The older lady was rude. I did not appreciate her service.
    5/ 5stars
    by  
    on February 26, 2015
    Been taking my cars to this particular location for about 6 years now. Always get good prompt service. Never feel like im being scammed into something i dont need. They also dont mind that i search the internet and bother them with all kinds of questions ;-)
    5/ 5stars
    by  
    on February 25, 2015
    This store and its personnel show that they care about my auto needs, and make suggestions on what is needed.
    5/ 5stars
    by  
    on February 16, 2015
    Suggested that I put small trick toes on my mini van for more traction in bad weather. ...fabulous advice!
    3/ 5stars
    by  
    on February 7, 2015
    I have never had any problems with Firestone! Very convenient and close to my home.
    4/ 5stars
    by  
    on February 3, 2015
    I go to them for my car maintenance and always they suggest what I need and what not and what can wait till next service or so.
    5/ 5stars
    by  
    on February 3, 2015
    I came in to get my truck aligned. I was able to drop it off at night and pick it up in the morning already done, like they said it would be.
    1/ 5stars
    by  
    on February 2, 2015
    I went in to get an oil change and have my brakes checked. I knew the brakes were going to be an issue, but when I was told what they had to do they quoted me that it would only be 45 min to an hour. 3 hours later I finally got my truck back. Then when I asked them if I had my oil changed too.... well they told me no. So I was out $400 dollars and didn't even get my oil changed. I can say honestly that it was the worst service I have had on any of my vehicles Ever.
    5/ 5stars
    by  
    on February 2, 2015
    The Firestone team in Draper are the best! They took care of me fast, professionally and great work. Have used the for both cars for the last several years and they have become like family.
    5/ 5stars
    by  
    on February 1, 2015
    I was in recently and was so pleased with how quickly they got me in and out!
    5/ 5stars
    by  
    on January 24, 2015
    I never go anywhere else. Everyone working there is completely trustworthy and they have always done an excellent job on my vehicles. I usually have to wait for service and I appreciate the fact that they almost always finish before the estimated time. I have had some major service jobs done there and have never had any problems with their repairs. I have always been completely satisfied. When I purchased my new car I paid an extra 50% for free lifetime tire rotation, balance and alignment and I have these services done about every 5 to 7 thousand miles. No one else offers a great deal like that.
    5/ 5stars
    by  
    on January 23, 2015
    I have Kent take care of my car there. He tells it to me straight and I have not been given any faulty information nor have I regretted doing the work.
    5/ 5stars
    by  
    on January 23, 2015
    I used them often when both of our vehicles need maintenance service.
    5/ 5stars
    by  
    on January 23, 2015
    My wife and I were on our way to the Capital Theater when we had a flat tire just around "Point of the Mt." We found your store, you put on a new tire and got us on our way and we made "How the Grinch stole Christmas" with 10 minutes to spare!!
    5/ 5stars
    by  
    on January 23, 2015
    Kent burton is the best mechanic. I recommend his work.
    4/ 5stars
    by  
    on January 22, 2015
    I had a good experience with Firestone which is usually the case. I've been coming to Firestone for about fifteen years now. Very happy.

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