2/ 5stars
by Rahim L
on March 8, 2019
I visited Firestone to get my alignment done. They completed the alignment and I paid for my service. However, they never showed me my invoice. After I had paid, I left and then realized they charged me for a car care package when I never requested that service. They are very sneaky. Please be careful and review your invoice before you leave the store.
Responded on March 8, 2019 We understand how frustrating this would be, Rahim. We would like to have the opportunity to address this with the team at our The Colony store. If it is not too much trouble, please, email us at, socialcare@bfrc.com. We will need full details of this visit, your contact information, and the store address. You are a valued Firestone customer, and we look forward to your email.^Kristyn
Firestone Complete Auto Care - The Colony Management
1/ 5stars
on February 28, 2019
They were not FRIENDLY at all (None of them!!) - I ONLY went for the tire sale and HOPEFULLY will never have to go there again. The mechanic who parked my vehicle threw my keys on the counter next to me instead of handing them to me. He didn't put my vehicle all the way in gear!! So my vehicle jerked while placing it in reverse!! WHO DOES THAT . . . someone who doesn't care! Trust me when I say I will never go back to that location again and will let everyone I know not to go there!!
5/ 5stars
by Crystal C
on January 27, 2019
Thank you for having my battery in stock and getting me on way so quickly!!! Always a pleasure!
5/ 5stars
by Corbyn
on January 25, 2019
I had a very rare problem with my truck and the entire team went above and beyond to research, quote, and correct the issue. Robert provided exemplary customer service. Larry went out of his way to explain the process to me, and Andrew the Tech, was even better. He ID'd this difficult and rare issue, and took on the challenge. Not only did go far beyond the call of duty to help me, he was incredibly efficient and hard working with his repairs, getting me back on the road on time for an important meeting. I don't know what you pay these guys, but they all deserve a raise.
5/ 5stars
by Randy
on January 12, 2019
Excellent service, very friendly and professional. Robert is awesome.
2/ 5stars
by Howard L
on November 14, 2018
5/ 5stars
by Kassandra V
on August 30, 2018
I stopped in to see if I could get my car serviced. The maintenance light was on. At first the attendant said they were booked solid, but after looking on the computer he said he could get me in and it would take an hour and a half to complete. I had an appointment soon after. They took care of me and it didn't cost that much. I keep coming back to this Firestone because they treat me with care and respect. As a woman, it is intimidating to enter a man dominated facility. Trust is important, and I trust the guys there.
4/ 5stars
by William C
on June 17, 2018
The Firestone store that I visited seemed to be extremely busy. Took a couple of hours to get my tire replaced. I noticed that my tires weren't equally inflated upon leaving and that the valve stem cap with the Cadillac logo was missing from the replaced tire upon return to the Dallas area.
5/ 5stars
by Chuck P
on May 22, 2018
Fixed my problem correctly and quickly at the best price I found- after shopping!
5/ 5stars
by NESTOR C
on April 20, 2018
Great Shop. Great people
5/ 5stars
by Kayla
on April 12, 2018
Very knowledgeable, professional, and friendly staff. Did not try to sell me anything I did not need either. I will definitely return here for my auto care needs.
5/ 5stars
by Frances M
on April 12, 2018
Great team. I been going here for years. Although, the team have changed from time to time. There level of service and customers service has stayed the same. Thank you Firestone The Colony Texas. I could not have made it without you. 2006-2018.
5/ 5stars
by Adam
on August 20, 2017
Great customer service, and I was very happy regarding additional discounts to regular high mileage maintenance that was needed. They fixed the initial problem and my regular scheduled maintenance is up to date. I think I found my local regular car maintenance company and location after going through other bad ones for years.
5/ 5stars
by Bruce C
on August 3, 2017
The customer service here is impeccable! This is my second visit here since I moved to The Colony. On this particular visit, I may have been a "difficult customer". I had a decent amount of requests, as I'm very particular about my vehicles. I worked with several different associates, and each of them made me feel like my requests were "no big deal". This is the epitome of customer service at its best! I worked with a manager "Casey" as well. She was wonderful, and probably spent the most time with me. The customer service was so great that I'm coming to this location next week with my other car, and my friends car to get the lifetime alignment on both as well as oil changes. The customer service here is what distinguishes it from anywhere else, including other Firestone locations. I hope the associates get to hear about this feedback; they deserve it, along with a raise!
1/ 5stars
by Amrhein
on April 20, 2017
Took over 2 hours to do something they told me would take 25-30 minutes. Made me miss my appointment that I told them I had.
1/ 5stars
by Todd S
on April 20, 2017
The salesmen really pushed tires on me. Even went as far to say my tires now are not safe.
1/ 5stars
by Starsky H
on December 19, 2016
Engine work was done to repair an oil leak on 12/17 and on 12/19 my check engine light is on and my transmission service light is on.
2/ 5stars
by S.Tungate
on October 7, 2016
I came into the store that day to get a vehicle inspection. I after taking my information and putting me in the system, he advised he needed my insurance card. I went out to the truck and got the card. He then said that won't work cause the date of insurance didn't start yet. Rudely he said "didn't I carry the old one with me?" I said "no, cause I put the newest one received in the truck two days ago." Then in a snickered comment he says, "why don't you just get on your phone and get the old one." I commented as I'm feeling perturbed and walking away from the desk, I say "I don't have the app but I'll see what I can do." He said again only in a louder, "just get the app!" I felt like he could have handled it much differently instead of in a condescending tone and telling me to get the app as if I'm aggnorant. To add insult to injury in this experience, once I came back with a digital copy of the old/currently dated card, he only took the dates from it. I payed the keys down on the counter and he took the truck back after about a 15-20 minute wait. From viewing window, the same front desk person did the inspection. After about 25-30 minutes, he parked the truck and came in. I met him at the counter and no words were exchanged except saying go ahead and slide your card there and advised I would be asked for either emailing the receipt or a paper copy. I choose the email copy. He then said "if that's all, you're done." I'm very disappointed in this experience! Although I have high confidence and will return to this store, I will avoid this front desk person in future visits.
5/ 5stars
by Robert J
on August 29, 2016
Although this location was extremely busy, my car was ready in just a few hours. Thank you.
5/ 5stars
by Nancy H
on August 19, 2016
Paul was very helpful when I took my car in for oil change and State Inspection. He explained the new one-sticker system for the State Inspection requirements and made sure I had all the information and paperwork I needed to complete the inspection and renew my vehicle license plates without any problems. I has used this Firestone Shop for many years and have always received excellent service from the manager, Larry, and from Paul.
5/ 5stars
by Pauline H
on August 19, 2016
Larry and Paul at Firestone are both friendly and pleasant to talk to and they know their business well. I trust this repair shop to give me the correct information on the condition of my car and any service that it needs. Larry was exceptionally helpful when I need repair work done that was under a bank-purchased warranty. Larry contacted the warranty company personally and my repair work was covered 100% with no charge to me.
1/ 5stars
by Mike
on August 18, 2016
Worst customer service ever
5/ 5stars
by Krunal P
on July 13, 2016
Paul and Mark both were excellent. Explained everything in detail. Would definitely recommend visiting this location.
5/ 5stars
by Matthew R
on June 23, 2016
Paul and Mark were a great help and made my stay feel important. We talked and I overall enjoyed my stay there.
5/ 5stars
on June 18, 2016
5/ 5stars
by Paul S
on April 5, 2016
Awesome customer service! My auto was repaired the first time - Correctly! The Technician explained the reason for the repair. The service manager did a great job of reasonably pricing the repair. I am a repeat customer. Thanks to Paul S., Mark, Andrew and Larry! Paul S.
5/ 5stars
by Jason
on April 1, 2016
These guys are great! They get the job done and they add no pressure to you when doing their sales part of the job. It's hard trusting people working on your car but these guys are the best!
3/ 5stars
by John C
on March 23, 2016
People are nice, but if you ask me, they could do a lot more working and less bs-ing. They could probably have most cars out in a reasonable time if they concentrate on working more or faster. Just my opinion
3/ 5stars
by John C
on March 21, 2016
My experience at the, The Colony, TX location was my first ever with Firestone. The service rep was nice but did not really know the sales which were going on. My plan was to take advantage of the coupons I had; $40 off of $200 or more of services. When it was said and done, I ended up paying $209.57 which caught me by surprise because when I was ready to check out, my bill was less than $200. I added a engine filter ($29) to purposely exceed the $200 amount, thus getting $40 in coupons putting me at around $170-$180 in the total amount. Secondly, I asked the service rep about the new Firestone phone app (great app by the way) and if my services were going to show up on the service records of the app? He had no idea of the app and told me; "I don't know, I've never seen the app". This too caught me by surprise. I would expect any Firestone employee would know about the app and push people to use it, again its a great app. None the less, I (over) paid my bill and put in the service information on my app manually. Again, they were not rude, but I truly think my FIRST experience could have been FAR BETTER!
5/ 5stars
by Vijaya
on December 20, 2015
I have State inspection done for my van a week ago
5/ 5stars
by Taurusate8
on November 9, 2015
I've been a customer of The Colony, TX location now for about 10 years and I've never had bad service. But my last visit was for an Oil Change and State Inspection and I had scheduled it online, I showed up, the tech pulled my car into the garage and the work was done before I knew it. The team is always courteous and professional...thank you!
5/ 5stars
by RP27
on October 20, 2015
Received prompt service and Staff answered any questions that I had.
5/ 5stars
by KMcG
on October 18, 2015
Jeb was great! We was friendly and provided me with the knowledge I needed for the general care of my vehicle. See you next time!
5/ 5stars
by PJH69
on October 10, 2015
I had some bad tires and need 4 new ones. I stopped here because it was close to my work. They got me into 4 new tires and an alignment in less than an hour and I wasn't late for work
5/ 5stars
by Rulis
on September 14, 2015
I went in for an oil change, they were very professional. I was in and in about an hour I was out.
1/ 5stars
by The C
on September 7, 2015
I had my son's truck inspected and the fluid levels checked before he left for college. The tech claimed that the windshield wipers were not good enough to pass. I was charged $30 for cheap wipers. My other choice was to fail the inspection and pay the inpsection cost and put them on myself or pay the rediculous amount. I paid it. The next day, I checked his oil and found it very low. So they never checked the fluids.
5/ 5stars
by Nomads10
on August 8, 2015
Visiting from out of town when alternator died on a Saturday. Was able to get us in and diagnose the problem on Sunday morning. Unfortunately, a custom alternator from Chrysler. Found one early Monday morning and got us back on the road.
3/ 5stars
by Ed H
on August 6, 2015
Took car in for balance, rotate and alignment. Work appeared to be done satisfactorily. Except when I started driving car the steering wheel is not centered and must turn left to tract straight. Now I have to spend the time to take it back for them to correct this.
5/ 5stars
by Marjan808
on August 6, 2015
I really appreciate the honest service and I get from Firestone in The Colony. As a female it's hard to trust auto repair shops but I don't have to worry at this location. Thank you for being honest and doing great work.
5/ 5stars
by Boost
on July 10, 2015
I can say this place is one of best firestone in my area. I have bought 3 sets tires from them. Always done right, never ask things you dont need. Plus advisor always try find good price. Im fan of firestone/bridgestone tires.
1/ 5stars
by whatever11111
on July 1, 2015
went in for a simple state vehicle inspection, and a "courtesy inspection" was done -- the "courtesy inspection" apparently involved a brake test, which as a result a bunch of files of paperwork that I had on the front passenger seat spilled all over the truck - I had to sort thru and re-organize the whole mess. And on the front passenger side floor, I found an extra part to the truck that I don't know where it goes? I just wanted the vehicle inspection that Texas required, nothing more, nothing less, certainly not these 2 irritating issues.
5/ 5stars
by AJacob
on May 26, 2015
I too my car with dejection from other dealers. Mike assured good service and ensured I get one. Great man on service.
5/ 5stars
by lisalbrown03
on May 6, 2015
I stopped in at this Firestone location for some maintenance while on a vacation. I had a GREAT experience. Everyone was extremely friendly and very helpful. If I am in the area I will definitely go back to this store.
5/ 5stars
by footsoljjer
on April 5, 2015
Excellent service, they've earned my trust. I'll be making them my go to service center.
4/ 5stars
by george t
on April 1, 2015
the service is good. agree the service recommendation.
5/ 5stars
by ewhitley1
on March 22, 2015
I had work done a week ago and the service and care was outstanding.
5/ 5stars
by tcruz1
on March 9, 2015
I've been a returning customer for over eight years now. I'm always greeted with a hand shake when I walk in the door and feel appreciated when I walk out. Working with both Mike and Larry Brock, is always a pleasure. I always bring my vehicles to this store with great confidence in knowing they'll do a great job! We truly appreciate the above and beyond customer service they always provide to me and my family. Thank You, Trini Cruz
1/ 5stars
by vee7724
on February 3, 2015
They did alignment on my trailblazer n after 3weeks my front tires were worn out on one side
5/ 5stars
by onthego
on February 3, 2015
The staff is always available to answer questions and schedule service or repairs. I only use Firestone or if I have a warranty issue I use the dealer.
2/ 5stars
by Aquilla
on February 2, 2015
My last two service, my vehicle was not ready causing me to have to wait up 30 minutes , although I were their first customer of the day
5/ 5stars
by Mike2453
on January 23, 2015
The guys there are always helpful and friendly .clean building
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