Car Tires And Services At 3604 Lakeview Pkwy: Firestone Complete Auto Care In Rowlett

Welcome to Firestone Complete Auto Care at 3604 Lakeview Pkwy! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

3604 Lakeview Pkwy
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
Emergency Closure: {{ locations[0].alert }}
Store #11223 Managed by Jason Upchurch

Professional Auto Repair From Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If you think your car could have a problem, our auto care teammates will give your car a free courtesy check. We'll examine tires, headlights, the battery, and more. Additionally, our team believes in offering the most consistent service on the market, at unbeatable prices and a short waiting time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or book your appointment online or by phone.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

With 90 years in the car care service industry, we've seen just about every car problem out there. At Firestone Complete Auto Care, we work to provide exceptional car repair service. Any services or repairs include our Fixed Right Guarantee, which means that every service we perform is fixed correctly the first time. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.4 of 5) - 56 Reviews
2/ 5stars
by  
on February 12, 2019
5/ 5stars
by  
on February 8, 2019
Victor is always very helpful when I come in. Super friendly.
5/ 5stars
by  
on January 23, 2019
I love the team here! They were able to do more work than anticipated on a really busy day in less than two hours. I have gone there in the past and will continue coming back for great service!
5/ 5stars
by  
on October 17, 2018
I called at 9am. I had lost 10 psi in a tire in 5 days. Jack assured me that they could take care of the problem after work. I arrived at 5:30 pm. Jack got me right in. Barry took over when Jack eft for the day. Barry gave me my options. My tire was not able to be repaired. Since my tires were wearing in an odd way, I chose to replace my tires which were original equipment on my car and had over 33000 miles on them. Christopher started replacing them. Barry and Christopher stayed late (after the store closed) to complete the job. Barry was still congenial even though he had to stay after hours to complete my job. I will definitely let this Firestone store service my car again.
5/ 5stars
by  
on October 13, 2018
Customer service is always great. They will do all they can to insure that you get the most out of your visit.
4/ 5stars
by  
on September 18, 2018
Taking the survey is bad! I’ll never do it again for Firestone
3/ 5stars
by  
on May 15, 2018
All smoke and mirrors, ask for full explanation on any coupons and details, bait and switch tactics, that’s sorry! Will be going on to ALL FORMS OF SOCIAL MEDIA TO TELL ABOUT THIS!
5/ 5stars
by  
on April 2, 2018
Oil change done at dealership performed incorrectly. Firestone informed me of the problem and attempted to correct the situation. Were not able to loosen oil filter housing lug nut. Had already replaced oil in crankcase and only needed to replace filter. Rather than charge me for the oil Firestone took the cost off my bill. I was able to get dealer to stand by their workmanship. Thank you Firestone for treating me right. I will keep coming back.
4/ 5stars
by  
on March 25, 2018
Everyone was pleasant, however competitors return the car vacuumed and with a clean windshield and I think Firestone should do the same.
5/ 5stars
by  
on March 22, 2018
I todays world, 5 stars are not just given away. The Firestone in Rowlett earned it.
5/ 5stars
by  
on January 19, 2018
Firestone will be the first place I will always take my vehicles when something goes wrong. The tech, Allan and Service Advisor, AJ are the best. They both took the time to show me what repairs I needed on my vehicle instead of just telling me.
3/ 5stars
by  
on January 14, 2018
Grime, stains, on walls.
3/ 5stars
by  
on January 3, 2018
Purchased synthetic oil change for the first time in 2017. Purchased set of 4 tires with 60000 mile warranty and thank you Firestone. First trip I heard something grinding squealing grating when I press the brakes. I brought in vehicle for brake noise and movement. They say brakes look fine with free brake inspection. One month later I bring in vehicle for same complaint about noise and movement. Technician asks does your steering wheel move. I say no but I felt the pedal shudder once when brakes depress. The technician with long ponytail mustache and grime and grease encrusted around the fingernail and nail cuticle tosses in a paper cover on the floorboard and climbs in touching the steering wheel with all that wonderful dirt and grime. They perform free brake inspection. They advise complete overhaul of brake system. New brakes caliper rotor pads, and I am hit with $350 out the pocket. Did the brakes fail in 1 month or it passed the free brake inspection? Is there lifetime warranty? Next I said check tire pressure light. Again I said please fix tire pressure light. They say please drive 15 miles. I said Please check alignment, I purchased lifetime alignment warranty in 2017. Technician says we wont do anything unless you tell us to do. Free alignment check and tire air pressure check I clearly requested. Let the people work. Paid in full. Coffee is free. Sugar and creamer is free. Styrofoam cup and plastic stirrer is free. Bathroom and water fountain look foul with stains and grime along walls and outside surfaces. About the only inviting part of the premises is the door. Does Firestone take pride in its business, facilities, staff? I read a poster banner hanging on the wall in large block white print about robots make cars but it takes human hands to keep them running. Robots probably got a deal.
1/ 5stars
by  
on December 29, 2017
I was called a liar in so many words, I spent damn near 800 dollars in service, to not have my car 2 weeks and had more problems. When I initially told them to fix everything that was wrong with my car. So my car had to be towed back to the shop and told that it would cost another 315 dollars to get fixed!
5/ 5stars
by  
on October 6, 2017
5/ 5stars
by  
on September 4, 2017
Jason did a great job on my truck and even found some maintenance items I had neglected and gave me options on how to address them. Repairs were much quicker than I expected!
5/ 5stars
by  
on September 2, 2017
Brake inspection, new rotors and brake pads. Everyone was friendly and helpful, and my car was ready when they said it would be ready. Thanks!
5/ 5stars
by  
on August 17, 2017
Great service. Everyone was very nice and professional.
4/ 5stars
by  
on May 30, 2017
5/ 5stars
by  
on May 10, 2017
5/ 5stars
by  
on March 29, 2017
I love coming to this Firestone location! AJ always make the visit so much easier. He takes care of my daughter and I. The crew always make the customer service experience great! Honest and quick service!
5/ 5stars
by  
on October 5, 2016
Awesome group of guys. Every one of them was very helpful and knowledgeable.
5/ 5stars
by  
on December 24, 2015
I went in about a week ago and was pleasantly surprise on the quick service. Staff was professional and friendly.
5/ 5stars
by  
on December 12, 2015
Went there to have change all 4 of my tires...set an appointment. They did also check point inspection..
5/ 5stars
by  
on December 10, 2015
My daughter's tire blew up and needed immediate service. Firestone didn't have the tire in stock it has to be ordered and it won't arrive till the next day. Casey made it so easy by replacing it with a new tire so we can use the car and return it the next day when the right tire arrives. Now that is service above and beyond!
5/ 5stars
by  
on December 8, 2015
I needed a headlight pronto and a competitor store could not meet my immediate need but this location was helpful, friendly and quick.
5/ 5stars
by  
on November 13, 2015
I had to get my car inspection. No problems. It was quick and easy
4/ 5stars
by  
on November 6, 2015
SM Kaesy displayed excellent customer service. I also listened to their conversationsite with walk in customers and their phone call backs. I am in the customer service business as well. I would like to.say I was blown away. I will recommend this location to my team members for any services they may need. Good job Firestone.
4/ 5stars
by  
on October 14, 2015
Fixed my windshield wiper fluid and didnt even charge me..
5/ 5stars
by  
on September 27, 2015
Had no issue and was done in a timely matter and easy location to find
5/ 5stars
by  
on August 31, 2015
I've always gotten prompt and efficient service. Technicians know what they are doing here. I have never failed to have a great experience at Firestone in Rowlett.
5/ 5stars
by  
on July 20, 2015
My family have use the Rowlett Texas location many times. Never had bad service and always a very friendly staff. Will use again
5/ 5stars
by  
on July 7, 2015
Great service. Truck was ready as promised. We will definitely be back at the Rowlett location. Gentleman at Mesquite location was kind to give their number. We were wanting a location close to home. :)
5/ 5stars
by  
on June 27, 2015
I took my car in for an oil change and had missed my appointment by an hour, but they still squeezed me in. For $10 bucks they also did a total car inspection including tire rotations. They also did a free alignment check.
5/ 5stars
by  
on June 9, 2015
I went into Firestone on a Sunday early afternoon, in need of two new tires. The store was extremely busy and I was told that they would not be able to help me until Monday morning. The Store Manager (sorry but I forgot her name) a tall lady with brown hair and dimples, overheard my dilemma and immediately assured me that she would get the new tires replacement done within an hour. 35min later I was on my way with new tires in place. Please tell her that I am/was TOTALLY impressed by her management skills. I'm a Firestone customer for life because of her. Thanks for you wonderful service. Reggie Cooper (of Rowlett TX)
2/ 5stars
by  
on June 8, 2015
Service ok,staff ok,kept me waiting WAY TOO LONG!!!
5/ 5stars
by  
on June 5, 2015
Bought 4 new Bridgestone tires as well as alignment & inspection. They were very friendly and gave me a good deal!
5/ 5stars
by  
on May 25, 2015
first time customer , i enjoyed my experience they got me in and out quick. Definitely will recommend to friends and family.
5/ 5stars
by  
on May 22, 2015
Car stopped in the middle of Hwy 66. Firestone staff member physically pushed the car out of the street. Wow!! Totally Awesome. Repairs completed with 24hrs and done correctly. This store is all that and a bag of chips. Thanks guys....your great!
4/ 5stars
by  
on May 18, 2015
Matt and the rowlett store were awesome i have used the rowlett store since we moved in the area for the last 4 yrs and the last visit was awesome since the repair was very diffcult repair and they stuck to there bid they gave us and was under a little every penny counts these days. The work on all 4 of our cars and for the most part are about the same as some of the other shops.
5/ 5stars
by  
on April 17, 2015
Fast quality service. Care about customer and services they provide.
5/ 5stars
by  
on February 26, 2015
I have no photo to share. Service was great. Thank you
2/ 5stars
by  
on February 26, 2015
Had tho get my oil changed and tires rotated. It was 45 min to close and i was told they probably could not fit mute in. Tried multiple times - Same response, apparently too busy. Have not been back since.
2/ 5stars
by  
on February 26, 2015
I am extremely displeased because they lost my key and expects me to purchase another, bring them the receipt so they can reimburse me. Why should I be inconvenienced yet again because of your tgeam member's inability to secure my key. I am not happy at all! This can easily be rectified by buying me another key immediately!
5/ 5stars
by  
on February 25, 2015
We used them about a week and half ago... my wifes car was having diffictly and always Casey and her crew took care of us. I would take my vehicles no where else...thank guys & and Gal!
1/ 5stars
by  
on February 4, 2015
I use them in January and I am disappointed of their customer service cause I did say transmission. Afterward they said we do not have that service; when they took my car for the cause of transmission work. The charge of heavy plastic heart my feelings. The transmission work was not the involvement.
5/ 5stars
by  
on February 4, 2015
We have 4 vehicles and would not go any where else. Were always treated top notch, they find the best deals and discounts. Best of all they stand behind their work. Hard to find that kind of service these days.
5/ 5stars
by  
on February 4, 2015
Casey and her team did a great job I can tell the de carb cleaning did well
5/ 5stars
by  
on February 3, 2015
I can't imagine taking my vehicles anywhere else but here.
5/ 5stars
by  
on February 3, 2015
The last time needed to get an oil change I stopped by and asked how long the wait would be. They said they can get me out in about 45 minutes. I was so grateful. Just as promised I was out in 45 minutes. They made me aware of a few things that should be taken care of in the near future. I appreciated that so I can prepare for that with time.
5/ 5stars
by  
on February 3, 2015
I was there just yesterday evening, great manager FIXED my problem quickly.
4/ 5stars
by  
on January 26, 2015
I used them a week ago for an oil change. The tech came back and reminded me that I needed to do my State Inspection. I actually had forgotten. That was a good heads-up.
5/ 5stars
by  
on January 24, 2015
Always happy with there honesty and recommendations
5/ 5stars
by  
on January 23, 2015
The Firestone total car care, and Terrell Texas, did a great job. They took care of on my vehicle needs and had my truck out in a timely manner.
5/ 5stars
by  
on January 23, 2015
I simply will not take any of my personal or business vehicles any where else for service and repair.
5/ 5stars
by  
on January 23, 2015
Hi, I have been going my local Firestone in Rowlett Tx for the past 16 years. I am totally happy with service both from the technicians and your personal who ask me what I need. Everyone at the front desk is especaially nice and friendly.

Find The Firestone Complete Auto Care Location Nearest You

Careers - Become a Teammate

Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

Careers at Bridgestone