Car Tires And Services At 760 Ih-30 East: Firestone Complete Auto Care In Rockwall

Welcome to Firestone Complete Auto Care at 760 Ih-30 East! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

760 Ih-30 East
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
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Store #321259 Managed by Dwight Anthony

Unleash Your Car's Potential At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our auto care teammates can perform a free courtesy check. We'll examine lights, wipers, the battery, and more. Plus, we're devoted to offering the most consistent service on the market, all at great prices and short wait times. You can even buy tires online and schedule your installation when it's most convenient for you! Visit our location today or book your appointment online or by phone.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

After 90 years of automotive repair, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we pride ourselves on unparalleled auto repair and maintenance. Our services are backed by our Fixed Right Guarantee, which means the service or repair will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, and that's why we constantly strive to make the process as painless as possible.

Customer Reviews

(4.6 of 5) - 61 Reviews
5/ 5stars
by  
on March 18, 2019
An employee was negligent. The manager and team made it right. Thank you!
5/ 5stars
by  
on January 14, 2019
Great experience! explained everything clearly, phones answered and keep on schedule
5/ 5stars
by  
on December 5, 2018
Have had both of my cars to this store for state inspections and tires. The folks who work at check on have been very helpful, friendly and actually act like they’re happy to have you there. Not always that common nowadays. Great folks, great service. Highly recommend.
1/ 5stars
by  
on October 19, 2018
I already submitted the survey. I'm completely unsatisfied with my road hazard warranty. No respect for my time. I got there at 2:30 pm and did not get home until 8:00 pm. I will NEVER buy tires from Firestone again. I don't even know what brand tire they put on my car. No one ever bothered to tell me.
Responded on November 24, 2018
Tammy, we are sorry that we missed the mark during your visit to Firestone. We would like to discuss your concerns further so we may help get them addressed by our management team. Will you please email us at socialcare@bfrc.com with your contact information, a link to this review, and any invoice numbers related to this visit? We value your business with Firestone and we look forward to your response. ^Katrina
Firestone Complete Auto Care - Rockwall Management
3/ 5stars
by  
on October 10, 2018
when I came in they quoted me and I had $100 off coupon the first associate told me that they could apply the coupon and then after the job was done The second associate told me he could not apply the coupon quite frustrated !!!! A little ridiculous if you ask me ! Considering it was a purchase of four tires !! $700 later they gave me a 20 dollar discount lmao!! Sorry that was like a slap in the face ! Just being honest here ! And the second associate was not very nice either ! I got a alignment done and the car is still pulling to the right
Responded on November 4, 2018
Thank you for reaching out to Firestone, Jennifer. We are sorry to hear about your pricing concerns at our Rockwall location and we want to help. If you could email us at socialcare@bfrc.com with your contact information, invoice number and a link to this review, we will escalate your concerns to our upper management team. We look forward to your response. ^Miguel
Firestone Complete Auto Care - Rockwall Management
5/ 5stars
by  
on August 28, 2018
Service Advisor, Greg Duncan is simply the best. He listens, understands the issue and provides the best service I have experienced.
5/ 5stars
by  
on July 10, 2018
Staff was friendly and knowledgeable. Vehicle maintenance (oil change, rotate and rebalance tires, alignment check) was finished quicker than expected. Alignment was corrected, and vibration gone. Thank you
3/ 5stars
by  
on April 2, 2018
FCAC Rockwall installed the front and rear rotors ($85.99 per set) of my 2014 KIA Sedona. Just after a few weeks all of them were so rusty! I know that they are buying parts from Advance Auto Parts. I browsed their website and checked the rotors that would fit my mini van. I will ask them what brand of rotors that they installed. My guess? Carquest Wearever Brake Rotor. With the price that FCAC is charging, at least they could have installed a better rotor like the painted or coated ones which is a few dollars more but still not close to the $86 that they are charging.
5/ 5stars
by  
on February 7, 2018
Everyone at thus store is very helpfulThey answer all your questions.
5/ 5stars
by  
on December 2, 2017
I've always taken my vehicle to this location. I've also taken it to a more convenient competitor, only to be very disappointed in the service and outcome. This won't happen again. Firestone, a very trusted source and place of business.
5/ 5stars
by  
on November 8, 2017
The guys in the store are very friendly and informative.
5/ 5stars
by  
on November 7, 2017
Waited on fast and car was done in about an hour with new tires
5/ 5stars
by  
on August 27, 2017
5/ 5stars
by  
on June 3, 2017
Great customer service and very efficient!
5/ 5stars
by  
on April 19, 2017
My starter went out They had my car towed from my residence on a Sunday and my car was ready the following day. My clock radio didn't work whenever I picked it up and I brought it back immediately Had both kids in the car All workers came to help and Jason who initially worked on my vehicle dropped what he was doing and fixed the problem and explained what had happened! Took maybe 10 minutes and I was back on the road. Very friendly and knowledgeable crew and they all respect each other and the customers!
5/ 5stars
by  
on April 6, 2017
Install went flawless, professional and staff was courteous and professional, the waiting area was great, I would definitely recommend to friends and family.
5/ 5stars
by  
on April 3, 2017
Wouldn't go anywhere else to get my vehicles serviced. Jake is the best up here, always puts customer service first.
5/ 5stars
by  
on March 15, 2017
each time that i have been at this store service has been great and i feel like they have the best interest of the consumer.
5/ 5stars
by  
on September 16, 2016
I did not have to wait as long as expected for vehicle inspection . Everyone there was friendly and polite
1/ 5stars
by  
on June 19, 2016
I had a 10AM appt on 18 Jun to have 60K service accomplished on my wife's vehicle. I originally tried to schedule it for 16 Jun but couldn't get an appt until the time mentioned above. When I arrived today, I was informed it was going to be 2 hours before a technician was available to get to my vehicle and the lead technician was not available to inspect the transmission portion of the 60K service requirement. This visit was the first attempt to convince my wife that Firestone was a good alternative instead of the dealer for preventative maintenance, as she was set on taking it back to Sewell Lexus for all maintenance. Needless to say, the opportunity has now been lost. I drive 15 miles one way just to support Firestone and planned my day around this appt. So much for consideration of my personal time. I had concerns there would be a technician shortage since it was Father's Day on this day and could cause a potential problem. I guess my question is, "Why do you offer scheduled appts when you can't honor them? Guess NTB, Goodyear, Discount or the dealer are clearly my options going forward.
5/ 5stars
by  
on May 23, 2016
I took my f250 to NTB in grapevine tx for a alignment after getting new tires. They charged me 250$ For one time alignment !!!! It was worse than before. So I took it to NTB in Allen tx to get taken of. 11 hours they had it and couldn't do it. Got a full refund. Took to Firestone on i30 in Rockwall paid 199 for lifetime alignment and it took the 45 min to rotate my tires and do the alignment. AND it's correct. Awesome people they have there
1/ 5stars
by  
on April 29, 2016
Needed 2 flats fixed. Tech was rude. Took him an hour. Neither tire was repaired properly. Both were flat again the next morning. We had driven approx. 100 miles , which could have caused a serious accident from a blow out or other on the interstate. Cost us $240+ for 2 new tires and added expenses. Would NOT recommend this store to anyone for anything.
5/ 5stars
by  
on April 24, 2016
Alex's, Alvin and Mark were the first 3 I have had the pleasure to work with, great folks. These are spot on employees I needed tires for my dually I have had bad luck with the tires I have chosen, with Aleks's and Alvin's help I have a great ride now. Mark the tire technician took the time to care for my OCD personality. Tires I am really nutty about - this Firestone makes my tire experience great. Thank you all for everything. Robb
5/ 5stars
by  
on December 21, 2015
Visited them today expecting to have an oil change. A big "Thank You" to Lance for letting me know, since I used the high mileage oil, that it was not necessary to have the change now. Lance was very friendly and helpful! I appreciated his honesty.
5/ 5stars
by  
on December 1, 2015
I went to Firestone the week of Thanksgiving to have work on my car. Thanksgiving week was extremely busy but they took very good car of me and solve the problem that my car was having. SChad and Alvin were very diligent and show great concern to solve my car's issues. They solved it. Now, I will be a return customer. Thank you very much Firestone for taking care of my old weary car!
5/ 5stars
by  
on November 30, 2015
I am new to the area and had concerns about finding a local Firestone that would give us the same service we had in Nashville TN. BINGO! We found it and it's about 20 min from where we live. Would love it if one opened in Forney TX.
5/ 5stars
by  
on November 25, 2015
I like their job I will go back next time they are good people
4/ 5stars
by  
on November 1, 2015
I've used this location for service on three different vehicles over the last 8 yrs and they've always done good, reliable work on all my vehicles. I plan to continue using them in the future.
5/ 5stars
by  
on October 14, 2015
We always use Firestone for all our vehicle service, and never regret it!
5/ 5stars
by  
on October 1, 2015
My vehicle was towed to the Rockwall Firestone, I called ahead to let them know I was coming, when the tow truck arrive the team came out and immediately helped the tow service to get my car off the flat bed an they began working immediately on repairing my vehicle while the rest of the team assisted me with the information I needed to make a decision on what I wanted done. I was so impressed with the over all experience and the feeling of caring about me as a person and the professionalism. They are the BEST of the BEST. Great job team!!!!!
5/ 5stars
by  
on September 29, 2015
I am a teacher on a tight schedule. They changed my tire in 20 minutes on my lunch break! Love these guys!!
4/ 5stars
by  
on September 26, 2015
The front office staff was very professional and My car works great.
5/ 5stars
by  
on September 24, 2015
Used them before was happy with the service then and happy with the service now
5/ 5stars
by  
on September 9, 2015
Only need to purchase tires and she had them picked up for me same day
5/ 5stars
by  
on September 4, 2015
Firestone was able to quickly address my power steering issue, replace the pump and get my truck back on the road again.
5/ 5stars
by  
on August 28, 2015
I had an oil change and the service was very efficient. They had the car ready when they said they would. My old registration sticker was taken off, along with my inspection sticker, when I mentioned that there was a need for this. Alec was very helpful through the entire process. This is the first time, since moving to Rockwall, that I have had my car serviced by Firestone. I am happy to have found friendly and helpful service.
5/ 5stars
by  
on August 14, 2015
My car has been aligned at other mechanical providers but the tires continued to wear . I took my car here for an alignment and the tech found the problem. A bolt like a cam bolt which allows the adjustment in and out . Wished I had gone here first , would have saved me a lot of money.
5/ 5stars
by  
on August 8, 2015
They are always awesome and even though they stay busy, their always fast and consistent.
5/ 5stars
by  
on August 6, 2015
Had my oil changed on my car. Always fast service, unlike some places where it takes a long time even when they have no business and promise fast service.
5/ 5stars
by  
on July 22, 2015
Several weeks ago I weent through a nerve wrecking experience, when my tire/wheel came completely off my truck at 75 miles/hr on I-30. Due to no direct fault of Firestone, instead the dealership, both Alvin Allen and Jake Vaughn took an immediate concern to respond to my anticapted needs. Friestone went out of their way to treat as a valued customer and replaced tire and wheel, and continued to offer additional resolution for any other recourse from my encounter. I manage day-in and day-out in a Logistics capacity, with focus on servicing my cutsomers, and these two individuals area a perfect example of "customer satisfaction" above and beyond a sale. Greatly appreciate them and Firestone for having such quality employees. I have had a long-term relationship, always good service, and whenever possible cost savings overall with the Rockwall Firestone facility. My Sincere Appreciation to all at that location.......thank-you
1/ 5stars
by  
on July 22, 2015
My Daughter recently stopped by this location because her tire pressure light came on. I told her to stop there and let them look at the tire and either have it patched or replaced. We've always used FS for all of our tires/oil changes, inspections and etc. The tires on her vehicle were purchased at FS. She gets there around 6:30 and was told it was to late in the day (close to closing @7) so they would put air in the tire and she could come back in the morning and they would patch. I was shocked! I had never had an issue at ANY FS before and was quite upset that they were Ok with sending this young girl back on the road with a bad tire. When my husband got home that night he put the spare on and we went the next day to the location in Mesquite on Gus Tommasson. They went above and beyond to take care of us and the customer service was like night and day. Since then we've only traded with that FS although we live In Rockwall and the other is closer we avoid at all costs. It's obvious the Rockwall FS is more concerned about leaving on time then taking care of their customers.
5/ 5stars
by  
on July 8, 2015
Jake Vaughn at your Rockwall, Texas location is awesome! He catered to my every need even when I messed up and ordered the wrong size tires for my truck. He made it right and went out of his way to make sure I was happy with my tires. He even put my new wheels on for me and my new tires and wheels look great! Thank you so much Jake. Firestone has a definite asset with Jake Vaughn. Because of his customer service, I will bring my truck back for all my service work and tire needs.
5/ 5stars
by  
on June 20, 2015
Great Service that was done in a timely manner as always.
5/ 5stars
by  
on June 7, 2015
I needed some general maintenance work done. Fluid flushes and a few belt changes. Initially I was recommended these services by the Sachse Firestone, but after they recommended them they were unwilling to work on them. Instead they wanted to come back another day. They were very argumentative, did not appear to be too busy to work on my car, and never once claimed to be too busy to do so. I won't put up with being treated that way as a paying customer. Luckily the employees at the the Rockwall location have always been first rate. They helped me understand what needs to be repaired and why, how urgent the repair is, and sometimes help reduce the cost of my repairs. For example, on my most recent visit I needed a belt replaced. When they went in to replace it, they found a second belt in the same area that also needed replacing. Instead of charging me double for labor, they offered to replace it at no extra labor cost just the extra parts cost. Service like that makes me trust this location and want to come back.
5/ 5stars
by  
on May 31, 2015
Came in for a oil change and tire rotation/balance. They were busy at the time, but still got me out within an hour
5/ 5stars
by  
on May 18, 2015
I am a repeat customer & very thrilled with the service I get & the quality of work. The manager there is very professional & goes above & beyond
5/ 5stars
by  
on May 5, 2015
Great staff, everyone seems to enjoy their job there, they work together like a family, are friendly and quick.
5/ 5stars
by  
on April 23, 2015
The employees were very friendly and respectful when I purchase tires and new brakes.
5/ 5stars
by  
on February 26, 2015
Several services were performed on my Explorer and all were executed perfectly. Jimmy was the technician and I would ask for him again.
3/ 5stars
by  
on February 26, 2015
I had an issue where 18 of 20 lug nuts were stripped out from over-torking. I brought this to the attention of the young lady working at the front. She said she would contact the manager as soon as he came back in. Shortly thereafter I received a phone call from the manager and he said he would reimburse me for the cost of the new lug nuts and associated taxes. I returned to the store a few days later and they pleasantly refunded my money.
5/ 5stars
by  
on February 13, 2015
They always great service every time I go there when I get my car fixed
5/ 5stars
by  
on February 5, 2015
Every time I use them the service is excellent! Convient, they know me
2/ 5stars
by  
on February 2, 2015
Two bad experiences with oil changes. Dumped oil all over the engine compartment and left large oil spots on my driveway after returning home. No more!
5/ 5stars
by  
on January 31, 2015
After the Firestone opened in Rockwall on I-30 Frontage Road, I moved our business from Rowlett to Rockwall initially because it was closer. However, the service was always great and it did not matter who was at the front or the service tech - they always were friendly and professional. I have now again moved and am trying the Firestone near Ridgview Mall in West Fort Worth. I still miss the friendly Rockwall Firestone Team - especially Felix and Cody.
5/ 5stars
by  
on January 27, 2015
I use this store every time that I need them. Every 5000 miles or 3000 miles.
5/ 5stars
by  
on January 27, 2015
Each time I have had to go into the store, they were able to give me the best service at the most reasonable price available. Customer service is TOP RATE!
5/ 5stars
by  
on January 27, 2015
always feel like they are truly concerned about my safety.answer questions throughly and clearly LISTENS to me and my worries like adults and never treats me like i have a brain and not a dumb woman.
5/ 5stars
by  
on January 25, 2015
The Firestone products are great as always and the service has been fast and good and priced right at this location in Rockwall, Texas. This is the only place we have our 2 Lincolns and our Ford truck serviced.
5/ 5stars
by  
on January 25, 2015
I have been going to Firestone for over 10 years. The reason I will be going back to the Rockwall location in particular is due to the exceptional service I recently had. My cars brakes were rubbing making the sound of a Trojan Calvary marching through a city in Rome. Hopefully you get the idea. When I pulled into the service station the man to whom I regrettably forgot his name, but I do remember he was a Hispanic man that greeted me and said that they may not be able to get to my car that day since it was a Sunday and two hours before closing. Understandably I told the man that I must get it done today because my wife was unable to get me and I had to have my car for work the next morning. I believe he sensed my level of desperation at that moment and he said "Mr. Taylor I will have it done if I have to do it myself." To his surprise the part that he ordered from the auto parts store was the wrong part so he had to personally go and get the part. The work was completed one hour after closing and I drove off a happy, life-long customer. Warmest regards, The Taylor's
5/ 5stars
by  
on January 25, 2015
I went in for an oil change and my OnStar told me that I need a new cabin air filter. They told me they would check first before they replaced a $50 filter. He called with an update and said that the filter was actually in need of changing and wanted to double check if we still wanted the change. When I got there to pick my car up, he even had the old filter to show me. I felt so comfortable and knew they were not trying to get more money. They are a very genuine shop and I will continue to go back.
5/ 5stars
by  
on January 23, 2015
been going there for two years and always on time, friendly, and helpful.

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