Firestone Complete Auto Care: Your Source For Tires And Repairs At 2480 Avenue K In Plano

Ready to come in to your local Firestone Complete Auto Care on 2480 Avenue K? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

2480 Avenue K
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
Emergency Closure: {{ locations[0].alert }}
Store #678953 Managed by Christopher Waller

Professional Auto Repair From Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been leading the automotive service industry since we began in 1926. If something about your car seems off, our professional teammates will take a look for free with our courtesy check. We'll check fluid levels, air filters, belts, and more. Additionally, we're committed to offering the most consistent service on the market, at unbeatable prices and a short waiting time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Come in today or plan your appointment online or by calling (972) 212-5327.

Browse Great Discounts On Tires Today.

We Cover Every Area Of Auto Repair

After 90 years in the automotive industry, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we work to provide exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning any auto service or repair will be done right. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(4.3 of 5) - 39 Reviews
5/ 5stars
by  
on January 29, 2019
Chad and his team have gained my trust. As a female, I feel like we get the run around and have over priced/unnecessary services on our cars because we " don't know cars" I had the complete opposite experience with Chad! My car had some codes pop up that they couldn't recreate, cleared the system and 545 miles later, it popped up and ended up being a fuel injector failing causing my cylinder to misfire. He could have easily told me that replacing it Firestone was my only option, but he took the time to call me and ask me to call the dealership to see what was covered under my warranty. Honesty is the biggest fault when it comes to service shops and Chad & Firestone on K Ave is just that! I will recommend them to anyone that needs service completed. You have a loyal customer! Thanks team!
1/ 5stars
by  
on January 10, 2019
I feel like I got ripped off! I was told I need new tires, a new tirod, and an alignment, and new struts. All I wanted was an oil change!! My car isn't that old And when I have taken my car elsewhere for an oil change I never was told that I needed $1000 of dollars in repairs... especially when I'm told that my struts can wait for 6 months yet I need them repaired... I feel like I was taken advantage of and paid $68 plus $10 to check out my car. I don't know. I regret not getting a second opinion.
Responded on February 28, 2019
Kimmarie, we understand your frustration with the recommendations that you received, and we'd be happy to look into this. Please email us at socialcare@bfrc.com with the details of your visit, your invoice number, and your contact information. We value your business, and thank you for choosing Firestone ^Jennifer
Firestone Complete Auto Care - Plano Management
5/ 5stars
by  
on July 16, 2018
Honest and dependable service everytime we have taken out vehicles in for service or new tires!!
5/ 5stars
by  
on May 23, 2018
The service advisor Luis takes good care of me.
5/ 5stars
by  
on December 22, 2017
Great experience for my first time, I will be back. Thanks for your kindness.
5/ 5stars
by  
on November 17, 2017
Luis, a service advisor at Ave K in Plano, is the best. Just ask for Luis. He'll take care of you.
5/ 5stars
by  
on October 22, 2017
We have taken our vehicles to this Firestone location for years. We trust them completely and can recommend them with confidence and without hesitation. They will always be honest, never use pressure, and will always stand behind their work. Most recently, they even fulfilled warranty on work I had done at an out of state location. As long as we reside in this area, this Firestone Complete Auto Care will be our shop of choice. Their integrity deserves top praise and I wish them amazing success.
5/ 5stars
by  
on October 20, 2017
Been using this Firestone location for many years and have always been totally satisfied with them. Always have very courteous employees and managers. Highly recommend them.
5/ 5stars
by  
on August 27, 2017
Luis is a great person who knows what he is doing. He will not recommend something you don't need and he is always very helpful and understanding.
5/ 5stars
by  
on June 25, 2017
The manager, Chris, kept me informed about my vehicle and engaged me in interesting conversation while I was waiting. The service was completed promptly and completely. Very professional. Highly recommend!
2/ 5stars
by  
on June 21, 2017
I am sick of this place and their processes of not telling me about no inspector on site for almost 2.5 hours, for their incompetent tech that did the oil change and oil and air filter change that caused my truck to stop running. And the fact that it me almost 6.5 hours to get new tires and the above mentioned items taken care of.
5/ 5stars
by  
on May 22, 2017
5/ 5stars
by  
on April 27, 2017
Speedy service, called ahead and my tires, which are hard to find and had to be transferred from a different store, were ready when I brought in my vehicle.
1/ 5stars
by  
on March 13, 2017
Firestone has taken my money and left me with a worthless car
1/ 5stars
by  
on March 13, 2017
So I've had to go into this Firestone location on ave k a few time in last 6 months and the last few times I felt like they are just screwing me over. Everytime I leave something else is wrong and after this last time of having to get wheel barrings replaced then after that they notice my axle is bent just to leave after spending $900 and my check engine light comes on. Now they want $95 to diagnose the problem. Mind u my car starts making a noise and I tell them I can't afford all these problems and I don't trust car people but have been going to them so long I don't wanna start over with another mechanic. Well they tel me nothing's wrong wit cat and now noise is even louder but no check engine light. Well I do survey about not being satisfied and Shawn calls to tell me sorry for bad experiences but you should just take business elsewhere. FIRESTONE JUST TAKES YOUR MONEY AND MESSES UP YOUR CAR MORE
5/ 5stars
by  
on March 5, 2017
This crew is exceptional. They are honest, trustworthy and provide excellent customer service!
5/ 5stars
by  
on February 13, 2017
for the past 25 years I have taken my cars to the Plano Ave K Firestone. I bought a 2003 Chevrolet Suburban new and have purchased tires from Plano store for each set. All service work done here and always satisfied. Oil changes to new tires, front end work, new shocks ( 2 sets), reg maintenance for various things to keep it running well. Also my kids cars over the years and my wife's too. The staff is always welcoming which after this many years they know me !! If there is a new service manager and he sees my history he is always impressed. thank you
3/ 5stars
by  
on November 11, 2016
The service was good, I think the manager their at the time stated to me "that it was not up for discussion", when I said I had a Firestone coupon, and I am a gold card member. So I was unable to explain the situation. Because he said it was not up for discussion. I did not say anymore and paid what I need to pay and left. I was taken care of with very fast due to one other customers being there.
1/ 5stars
by  
on November 7, 2016
Horrible Service - Especially from Store Manager Rusty Barnes. He doesn't care and he is very disrespectful/rude.
5/ 5stars
by  
on September 29, 2016
5/ 5stars
by  
on September 28, 2016
Roy at Firestone in Mansfield is absolutely amazing. He was very knowledgeable and respectful of my time and money. Steve was able to get my alignment done quickly and efficiently which I was very thankful for! This is the best place I have been to get my car worked on and i don't plan on finding another place anytime soon!
5/ 5stars
by  
on August 2, 2016
Rusty and the people he has placed around him will ensure that the consumer will get the best experience here at this location, they are winners and will take care of you and especially your car, like it was their own.
5/ 5stars
by  
on July 10, 2016
The staff is always so friendly here. Location is not the closest to my home or work, but I prefer to take my car there. They have built trust with me.
5/ 5stars
by  
on June 10, 2016
Great service...took care of my vehicle and very courteous....would have been even better had they washed and Armorall the tires to get rid of the dots...for me, that would have been the topper!
5/ 5stars
by  
on November 9, 2015
In and out in no time. Great service, great price. They didn't try and sell me on anything I didn't need.
1/ 5stars
by  
on October 8, 2015
I had an appointment but they told me since I made it on line it didn't count. Took 2 hours for an oil change. Never going back
5/ 5stars
by  
on September 6, 2015
I went in needing a tire Courtesy Nissan refused to replace even though I only had 8K miles. Clint the store manager checked and not only did I need one tire but two! Not only did he cut me an awesome deal but he changed a furious customer into an extremely happy one.
4/ 5stars
by  
on July 7, 2015
I was helped promptly and was given great customer experience.
5/ 5stars
by  
on June 16, 2015
Thanks to Clint my experience has been rather stress free.
5/ 5stars
by  
on June 12, 2015
First time going there great service would tell my friends
5/ 5stars
by  
on May 30, 2015
We've been going to this Firestone location for the past 5 or 6 years. The staff is helpful and smart while also being personable. There are plenty of factors involved with getting work done on your car - but unless you're really into cars and have spent time learning the ins-and-outs of car repair/maintenance you have to find someone you can trust. I've found this location to be staffed by honest people who want to do right by the customer. Nothing is perfect and you can't always anticipate what sort of problems might come up in your car - but you can expect that this store will be honest with you and try to help you fix it.
5/ 5stars
by  
on May 18, 2015
i stopped in the store at Eldorado and Hardin in Mckinney to have air put in my tire as there was a message of low tire pressure. The gentleman who helped me checked and discovered there was a screw in the right rear tire. I did not have time to wait for the repair right then and told him I would take it to the store in East Richardson, where I had purchased the tires on my way home. He told me to stop at his stop at Park and Avenue K in Plano as they were not terribly busy, as he was in Mckinney helping out. On my way home I stopped at his store and as soon as he saw me he asked me to pull around to a bay and he would get the repair taken of. He saw that it was taken care of and had me on my way in no time at all. I feel he went out of his way to assist me and was extremely polite. i would certainly go back to him for other work. Dennis Weiner.
5/ 5stars
by  
on May 14, 2015
Great service! They got work done in a timely manner. Location conveniently located very close to my job.
4/ 5stars
by  
on May 12, 2015
It was ok. I had a do oil change and coolent refill, it was filled less than half tank.
5/ 5stars
by  
on February 27, 2015
Called about oil change and they completed it within 20mins! Very pleased!
5/ 5stars
by  
on February 26, 2015
Me & my family were stuck in the parking lot & we barely made to this shop. I didn't know how much it would cost or anything and they repaired my tired quickly and inexpensively. That's we will are loyal to this shop.
5/ 5stars
by  
on February 2, 2015
These guys are knowledgeable and helpful. They do not attempt to "upsell" to items or services not needed............ one of my big complaints about most "Drive In" Service Centers......... but they do tell you about services that might be required in the future with cost estimates. If it happens to be a service that they do not offer, they can usually recommend another shop.
4/ 5stars
by  
on January 24, 2015
I had a screw stuck in my tire I thought I would have a 2 hour wait I was in and out in about 30 minutes
5/ 5stars
by  
on January 22, 2015
I use Firestone for my oil changes on a regular basis. But you get a lot more....they check numerous other aspects of your car's necessities and advise you if there are any forthcoming problems (like tire wear). They always fill by washer fluid and this is a super service.

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