2/ 5stars
by DM
on February 18, 2019
The female that attended to me when I walked in was very pleasant and personable. The guy working on my truck seemed to be more entertained talking on his cell phone, as I waited almost 2 hours longer than was told. He definitely didn't have a care in the world about respecting ones time.
5/ 5stars
by Dee
on January 1, 2019
These guys were great getting the job done fast! Great customer service and I thought it was really cool they even recommend other businesses in the area to assists with repairs outside their expertise of business! Kudos Firestone!!
Responded on January 1, 2019 We are glad that you enjoyed your visit at Firestone! It is wonderful to hear that our technician would recommend another business because it is needed for our customers! This is what it is all about, what is best for our customers! Please also visit our website for offers and discounts for your next visit: https://www.firestonecompleteautocare.com/offers/. We value your loyal business at Firestone and hope to see you again soon! ^Stefanie
Firestone Complete Auto Care - Pearland Management
5/ 5stars
by Shamia
on December 21, 2018
José helped me on my first time by myself and not know what i needed for my car He exceeded my expectations
5/ 5stars
by Raquel R
on December 18, 2018
5/ 5stars
by Amy
on November 9, 2018
Awesome customer service here, I highly recommend this Firestone Complete Auto Care, they take care of you and get you in and out as quick as they can
1/ 5stars
by Roy s
on October 8, 2018
Untrustworthy
Responded on November 3, 2018 Hi, Roy. We are very sorry to hear that you feel this way and we'd like to learn more about your concerns so we may assist you. Please email us at socialcare@bfrc.com with your contact information, a link to this review, and any further details that you would like to provide. We appreciate your loyalty to Firestone and we look forward to speaking with you. ^Katrina
Firestone Complete Auto Care - Pearland Management
5/ 5stars
by Muriel
on October 6, 2018
I chose this establishment and location solely based on convenience to work. I'm quite pleased that I did! I was treated respectfully, listened to, and heard. I am pleased with the service and quality of work. Eduardo, James, Javi, and Christopher - thank you for making this a pleasant experience! This is now my go to place for my vehicle!
5/ 5stars
by Mesha C
on September 26, 2018
Great customer service! Always meet my expectations whenever I take my vehicle there.
5/ 5stars
by S. C
on September 21, 2018
I love great customer service and great service, period! I always receive both whenever I go. The manager and staff is great!
5/ 5stars
by Latricia L
on July 10, 2018
Jesse provided excellent customer service
4/ 5stars
by Steve B
on June 21, 2018
After months of back and forth sprouting from a routine brake pad job that unfortunately went south, with issue after issue, among product issues, I can say Javi and his crew maintained professional customer service, they worked with me every time to rectify each issue. I’m sure they were tired of seeing me as much as I was tired of coming back. But I can say now (finally) they delivered our car back to the condition we first expected. As of now (its been 4 days since last serviced), the brakes are functioning the way they should, the alignment is corrected, the battery is changed out, and the shaking problem in the front driver side tire is gone now at high(er) speeds. Thanks again, but I hope I don’t have to see you guys anytime soon, the next time better be 3,000 miles from now lol.
5/ 5stars
by Christopher F
on June 20, 2018
Jesse and Kelvin were extremely helpful. My car got stranded at the bank because my battery died and would not work with a jump. They gave me a ride to their store, I bought a new battery, and they drove me back to my car to install it. I can't put into words how helpful and grateful I am for them. A storm rolled in soon after it was fixed, so I would of been stuck in a storm, stranded, and having to pay an arm and a leg for a tow to a dealership. Thanks guys!
1/ 5stars
by John H
on March 2, 2018
This center lied about being able to work on foreign cars. I bought my Mercedes in for an oil change and Kevin the tech could not complete the job. I was charged for a half ass oil change and I had to take my car somewhere else to get the job done right. I should have read all the negative reviews on yelp before I choose this location.
1/ 5stars
by Melyssa W
on February 25, 2018
This location has poor time management. There should be no reason why a scheduled tire installation and alignment should take almost 3 hours. I left with just my tires installed. I would NOT recommend visiting this location if you expect have other things to do with your day.
5/ 5stars
by Isaac K
on November 30, 2017
WOULD SOMEBODY FROM THE CORPORATE OFFICE GET IN TOUCH WITH ME ON MY BELOW MENTIONED NUMBER 832 991 1710
5/ 5stars
by Kathy
on November 15, 2017
These guys are honest and trustworthy. I came to them after the League City Firestone treated me like I wasn't hearing my breaks squealing, smelling the break pads burning, or feeling my steering wheel shake. They took the time to listen to me describe my concerns, and to ride in my car to experience what I had been describing. They didn't treat me like I was stupid or didn't know what I was talking about. They didn't discriminate. Javi is very charismatic and that helped to ease my tension after the BS i had experienced with the League City Firestone. This was the last time I was going to give Firestone a chance to make my previous repairs right, before I made the decision to never go back to Firestone again. I'm glad I made the choice to go to Silverlake Firestone.
5/ 5stars
by Tire B
on July 28, 2017
The new manager is cleaning house and running the shop a lot better. Give these guys another try.
4/ 5stars
by Bridgette B
on April 22, 2017
5/ 5stars
by DIANE D
on February 4, 2017
My service advisor, Javi , was awesome! Had vibration thought to be from a front tire - wrong! Rear tire. Javier offered their inspection service (very good rate). He told us of all related services & goods. My change oil light came on the day before, which he noticed & suggested letting them do it while there (also @ a good price). We accepted both services. When the inspection was done he explained the problem as well as an offer to show evidence. Great service. All front end employees very friendly and attentive. Christopher checked us out & he also very attentive & complementary of Javi. Thanks Firestone - service worth our time indeed!
5/ 5stars
by Mrs T
on July 22, 2016
The sales associate at this location always provide consistent services and truly want to resolve your issues in the most efficient manner. They really care and give their honest opinions. I was going to spend thousands of dollars lifting my Wrangler and an adviser shared how it would effect the ride and performance of my vehicle which would in turn cost more longterm. Listening closely to what meant more to me, he was then able to offer an alternative when would give me the look I wanted at a more reasonable price. Thanks a million James for always taking care of me and please know you'll have earned my trust from consistently providing exceptional service for over 8 are more years.
5/ 5stars
by John T
on April 10, 2016
This store found the noise in our car after 2 other stores could not. Plus the fact I specifically asked the other guys to check the wheel bearings. Way to go guys. My wife is very happy to have her quiet car back.
1/ 5stars
by Laylay25
on December 22, 2015
They were very rude during the check in process. They usually always rotate and balance my tires with an oil change or at least call and ask but this visit they didn't because they claimed to be busy. My thought is don't do exceptionally all year and then when you're busy you do a half way job.
5/ 5stars
by Fancy N
on November 29, 2015
Very satisfied with the service I received. They did the job very fast and the associate was very nice.
5/ 5stars
by MrsA
on November 17, 2015
They did repairs on my rear end, I had continued problems, they made it right without having to ask.
4/ 5stars
by silverlake
on November 11, 2015
timely service and order followed through for needed tires.
5/ 5stars
by Aj7507
on October 29, 2015
Quicker than expected overall good service. Can't wait to do it again
1/ 5stars
by AT1983
on October 28, 2015
I used this location because of how close it was to where I lived. It always seemed to be something. My car always took hours longer to be fixed. There were times that the customer service was not very friendly either. There was always grease inside my car on the seat and door panels. I had my brakes fixed here once and they were calibrated wrong on the rear of the car. The icing on the cake was that I had purchased my tires and lifetime alignment through Firestone. I kept having trouble with the wear on my tires even though I had them maintained. When visiting family I took it to the firestone near there. The same place that I had taken all of my cars when I lived there. I was told that the reason that I was having so many problems was because they had been aligning the front end of my car wrong. It is disappointing that I will have to drive further away just to have my car worked on.
5/ 5stars
by GT I
on October 14, 2015
Excellent service providers. No nonsense work environment.
5/ 5stars
by 99 A
on October 12, 2015
The manager there bought donuts for customers and employees on the weekend I went which I thought was very thoughtful. My dropped off my car and told them to give me a call when they done but never did. I came back around two hours later and it was out in the parking lot ready.
3/ 5stars
by Boynorte
on October 10, 2015
Used them last month on my other vehicle. I was asked to replace my tires even if it's not necessary. The only thing i like is the life time alignment.
5/ 5stars
by TranS
on October 10, 2015
I always come to this place to buy tires. They have best price in town for my Accord. The waiting room is clean and nice with coffee
4/ 5stars
by la1522
on September 23, 2015
i had my tires aligned...the service manager was prompt and courteous (james)
5/ 5stars
by RonM
on September 13, 2015
Other than the dealer, I always take my car to this Firestone. They have always treated me as an important customer and given me the expert advice on my car that I would expect.
2/ 5stars
by teddy1
on September 8, 2015
I just had an oil change and noticed it took longer than it used to be.
5/ 5stars
by NavyDocRetired
on September 1, 2015
I have been using this location of Firestone since it opened. Every time I have taken my car there, I'm greeted with a smile and the work is done right, the first time! my most recent visit was for brakes. They did an excellent job, very fast. They also advised me of some items that will need to be worked on in the future, and what to look for, to let me know, when its time to come back in.
5/ 5stars
by Cano h
on August 7, 2015
The employees were helpful, friendly and efficient.
5/ 5stars
by tina24
on July 6, 2015
I made a reservation online and was very pleased with the amount of time it took to complete the service. I was able to tell the difference in the gas used going back home with the oil change.
3/ 5stars
by customer1339
on June 14, 2015
I called ahead to confirm availability, dropped vehicle off for oil change. Said it would take about 1 hour, had to call 2 and a half hours later and was told it was done, no phone call to me. Was not greeted or thanked by same associate, just given keys and signed recipet. Have typically had good service from this location before.
1/ 5stars
by Not a
on May 18, 2015
I don't believe that all four wheels on 2006 Car with 130000 miles and tires with about 40000 miles can be perfectly balanced as this Firestone said they are. Their printer for the alignments does not work, so you cant see what work was done. Jeff said Firestone can not align German cars and told me to take it to the dealer, after I paid for a lifetime alignment.
5/ 5stars
by Billy J
on May 10, 2015
I use them a week ago and I'm glad about. I ok be going back soon.
5/ 5stars
by Tpny
on May 9, 2015
I was looking to put a vehicle back on the road that I do not use very often. I needed tires and did not want to spend any more than I had to. They recommend a tire that was well within my budget and I feel are very high quality tires. They also got the work done quickly. They definitely exceeded my expectations.
5/ 5stars
by hot r
on February 28, 2015
We have always had great service! Honest guy aways there to help.
3/ 5stars
by jaker
on February 5, 2015
I bought a new set of tires and was happy with the service I received during my visit.
3/ 5stars
by Laura L
on February 4, 2015
I went in for a basic brake job - no squeaks, just overdue on the mileage. After the service was completed, the brakes squeaked. I went in around 5 times total, had parts exchanged, parts looked at, parts greased - over and over again. This took up a lot of time and patience from me. The brakes still squeak and worse than they ever have and was not satisfied with the job or the money/time spent at all. On a positive note, the employees there are very friendly and helpful and did their best to make me comfortable while I was waiting. None of my extra visits ever cost me anything but the price of tires that I purchased. I will probably never come back to this place but it is not because of the people by any means. They are the only reason that my overall rating was not a 1 star. Technical Knowledge and Service were poor ratings because my problem was never fixed.
5/ 5stars
by SCKOOL
on February 4, 2015
I am very happy with the service that I receive every time that I go there. Every time I go there for service or to pay my bill everyone is very nice.
5/ 5stars
by datdud3
on February 4, 2015
Used them during the $18.99 synthetic oil change promo last weekend. Dropped the car off Friday night, it was done early Saturday morning. No complaints!
4/ 5stars
by ikabod
on February 3, 2015
i always use them for oil changes they have discount service specials
5/ 5stars
by Cody2008
on February 3, 2015
Been coming to you for years and any state I go to is always great services
4/ 5stars
by shin
on February 2, 2015
Good experience. .staff is cortex us .but need to smile to customers. .
5/ 5stars
by funmsann
on January 28, 2015
I've been using this location for about 5 years now and I wouldn't go anywhere else. I trust them and they have proven themselves to me.
1/ 5stars
by vic v
on January 24, 2015
Everytime I go to this facility, it's like they are discouraging you to have you job done. They will always tell you they are running behind and that the oil change will be done in the next 2-3 hour. One time it took them more than three hours. So you mean this facility can only do 3-4 oil change in an 8 hour shift?
5/ 5stars
by Carl27
on January 23, 2015
I have been using this Firestone location to provide service and tires for the last several years. I continue to be impressed with the quality of the work that they perform and their willingness to help prioritize repairs in order to save me money.
5/ 5stars
by Wild W
on January 22, 2015
Great management, Great service crews. Clean shop.
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