Firestone Complete Auto Care: Your Source For Tires And Repairs At 2020 Andrews Hwy In Odessa

Ready to come in to your local Firestone Complete Auto Care on 2020 Andrews Hwy? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

2020 Andrews Hwy
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #22497 Managed by Anton Haney

A Tradition Of Service At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have offered top quality car and truck repair since our beginning in 1926. If you think your car could have a problem, our trained technicians will give your car a free courtesy check. We'll examine oil level, steering, hoses, and more. Additionally, we're committed to delivering the best quality service possible, all at great prices and a short waiting time. You can even buy tires online and schedule your installation when it's most convenient for you! Come in today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

With 90 years in the car care service industry, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we believe in offering exceptional car repair service. Our services are backed by our Fixed Right Guarantee, which means that every service we perform will be fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(4.3 of 5) - 29 Reviews
5/ 5stars
by  
on March 11, 2019
Went in for tire inspection. Manager was having coffee heard my problem, put his coffee down, put on a t- shirt on top of his Manager shirt, changed all my tires himself and took care of the paper work. Even thou they were short handed they got me going in a hour.
4/ 5stars
by  
on March 3, 2019
My vehicle was taken care of and I was informed of all that needed to get done with it. The wait was well worth it.
2/ 5stars
by  
on October 28, 2018
The advisor was very pleasant. I knew they were very busy, just listening to everyone. The advisor told me that it would be an hour to an hour and a half for an oil change. I was pleasantly surprised when it took less then that. However, when I got into my car there were 2 LARGE greasy footprints on the floor mat. The advisor offered to clean the floormat, but I was a little stressed for time so I took care of it by myself later. It does make me wonder if the rest of my visit was done in a quality manor.
Responded on October 29, 2018
Hi, Jimmy. We apologize for the negative experience you had at our Odessa, TX location. I can only imagine your frustration and I would like to help get this matter addressed. Will you please email us at socialcare@bfrc.com with your contact information, a link to this review, and any invoice numbers related to this visit? Thank you for choosing Firestone and we look forward to your response. ^Katrina
Firestone Complete Auto Care - Odessa Management
5/ 5stars
by  
on May 7, 2018
Great staff; always polite, concerned for safety and not just trying to sale me what I don't need; offers economical equipment, but gives other options, which I appreciate being able to select higher quality items within my budget. Service is EXCELLENT!
5/ 5stars
by  
on April 29, 2018
Battery I needed was in stock when I called. Writer said I could bring the car in same day. Installation was about 45 minutes. Excellent! (I recommend a 'quick service bay' at all centers for similar, simple installarions). This avoided a 5 hour wait for battery installation during this visit. Will return to this store for future services.
1/ 5stars
by  
on March 27, 2018
This is the second time i have issues in this place , I will not recommend this place to anyone!
1/ 5stars
by  
on January 28, 2018
The service was terrible. There’s no point in making an appointment because you’ll have to wait anyway. They will drive your vehicle like it’s a race car. They won’t tell you the progress on your vehicle nor will the tell you any of the benefits of getting a service at Firestone. They won’t go over your final bill with you unless you ask questions. I wouldn’t recommend anyone to this location.
1/ 5stars
by  
on December 14, 2017
Got my oil change on Saturday the 9th drove car for two day with the smell of exhaust whenever I turn the a/c or heater on took it back on that Monday, just to find out that they forgot to put the cap back on. oil was all under my hood, they did give me a free oil change, but gave me a hard time about steam cleaning my engine.
5/ 5stars
by  
on May 31, 2017
fast and friendly
5/ 5stars
by  
on May 27, 2017
Great place to get any vehicle serviced.
4/ 5stars
by  
on April 21, 2017
The staff is very friendly and my car is always very well taken of. It's where I go every time.
5/ 5stars
by  
on February 25, 2017
5/ 5stars
by  
on August 21, 2016
they were very nice and only took a few minutes to replace a tire.
5/ 5stars
by  
on July 4, 2016
I rolled into Firestone on Andrews Hwy on the Friday before the 4th of July holiday weekend with a damaged tire that wouldn't hold air. They were so busy, and it would have been so easy for Kimberly (or any of the employees here) to have been a little disheartened that someone was dragging in this late in the afternoon for a tire to be patched. But they were super helpful, nice, smiling... and when my car was finished, the young man that completed my case even volunteered some advice about the number of keys on my key ring and told me that that many keys could eventually be damaging to my ignition and I TRULY, TRULY appreciated that!! He didn't have to take time to offer that info, especially when they were so very, very, covered up with so many customers.
5/ 5stars
by  
on April 19, 2016
Very courteous and trusted professionals. Highly recommended for personal and company vehicles.
5/ 5stars
by  
on April 4, 2016
Jay the manager is the reason I will always let his Store work on my vehicle ! He is Awesome !!! Very knowledgeable and Trustworthy !! Firestone is Extremely Lucky to have him !!!!
5/ 5stars
by  
on November 20, 2015
I needed two tires and I usually have to order them a week ahead from the dealership because no one carries them in stock, but I needed them ASAP! My coworker recommended me to call Jeff from Firestone. He was really friendly, and able to find the right tires I needed, including an oil change all for the best price I could find in town. I'm very pleased with Firestone&Staff for saving me time and money!
3/ 5stars
by  
on November 11, 2015
Sales guy very busy with calls, glad take coupons from phone. Need seats for guests, maybe drinks, tv
5/ 5stars
by  
on October 3, 2015
Went to other location was not to impressed my dad decided to go to the one on Andrews Hwy . He loved the customer service
5/ 5stars
by  
on September 11, 2015
Their staff is respectful, realiable, honest and so kind.
5/ 5stars
by  
on September 5, 2015
They were so help full had to go out of town and they got me in and out
5/ 5stars
by  
on August 2, 2015
I've used the other Firestones in Odessa but this one is by far the best one I have received service from. Fast and quality work here!
5/ 5stars
by  
on July 26, 2015
This was one of the most efficient shops I've been to. The sales associate was very friendly and he made sure everything was handled properly for my vehicle.
5/ 5stars
by  
on June 27, 2015
The manager named Jay is Great and Awesome and he is very informative and knows what he is doing this store and Jay is why I'm a customer for life
4/ 5stars
by  
on June 3, 2015
They were busy so it took a while, not ridiculous though, but that's to be expected around here. Would use again,
5/ 5stars
by  
on May 20, 2015
I went to them for brake and rotor repair. Did a great job locating parts as quick as possible that I needed. They were always friendly and provided great customer service. I work in the hospitality/service industry and love getting the opportunity to applaud great service I see it. Keep it up!!!
5/ 5stars
by  
on May 2, 2015
I recently took my boyfriends truck in and they did an awesome job on it and had the most outstanding customer service!! Jay Loera and his team are superb! Awesome job on their part!!
5/ 5stars
by  
on April 29, 2015
All the staff was courteous and polite in helping me service my vehicle.
4/ 5stars
by  
on February 3, 2015
I always get my tires there. They were busy but they always managed to be courteous.

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