Car Repairs And Tires At 2221 N Galloway Ave From Your Mesquite Firestone Complete Auto Care

Ready to come in to your local Firestone Complete Auto Care on 2221 N Galloway Ave? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

2221 N Galloway Ave
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
Emergency Closure: {{ locations[0].alert }}
Store #10588 Managed by Billie Wiggins

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If you think your car could have a problem, our auto care teammates will give your car a free courtesy check. We'll check oil level, air filters, the battery, and more. Plus, we're devoted to giving you the best service possible, at unbeatable prices and a quick wait time. You can even buy tires online and schedule your installation when it's most convenient for you! Come in today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

Learn More About Our Different Services

With 90 years of dedicated service, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we believe in offering unparalleled auto repair and maintenance. Our services are backed by our Fixed Right Guarantee, which means the service or repair is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(3.6 of 5) - 42 Reviews
1/ 5stars
by  
on February 24, 2019
the female salesperson needs more customer service training needs to pay more attention customers
5/ 5stars
by  
on January 31, 2019
5/ 5stars
by  
on December 9, 2018
Mister Sean thoroughly explain everything that was wrong with my rotors in the rear he offered me a chance to replace them and give me a ride home he showed me the damage to them and everything
1/ 5stars
by  
on September 6, 2018
I will Never recommend this Firestone location to anyone not even to air up a bike tire.
1/ 5stars
by  
on August 23, 2018
Had my Alternator replaced my AC has been working fine all summer and on the way of dropping it off for the repair nice and cold. Now after picking up and 600 bucks later. My AC is just blowing air. What a coincident it stop working. I've asked around and to access the Alternator some mechanics loosen or move the AC compressor ....
1/ 5stars
by  
on June 9, 2018
It was a very bad visit because they were lying to me that they did my tire rotation and they didnt do any thing. They wasted 4 hrs of my time keeping my vehicle in the store not doing any thing to it. As soon as I came out from the store I figured out they didnt do any work. How did I know???? Will I have zip ties on my tires cover so in order to take out the tire you have to cut the zip ties and non of them were touched and when I want back to the store he said yes we didnt do it. After that he told me can you leave your car now in order for us to do it? He wanted me to waste another two hours. They gave me some suggestions on my car to be fixed that it was going to cost 550$ and I was going back on sunday to fix them but I will not trust the stor back again. Because if the free stuff they didnt do it would they do the stuff I will pay for it. They were very dishonest, disrespectful, and disappointed.
4/ 5stars
by  
on May 6, 2018
5/ 5stars
by  
on May 4, 2018
Daphne, is extremely professional. Very friendly and keeps you included the entire process!
1/ 5stars
by  
on March 14, 2018
I requested to be notified prior to any work being performed. I was notified that a mechanic will look for the problem but not how much it will cost. Later I was notified by another man that the problem I thought was the problem was not the problem and that another test will need to be done. This man, I think his name was Eddie, told me the cost and asked my permission to do the work. When the work was finished and I picked the car up, I went over the invoice and noticed a charge for 2 tests. I inquired about the charge and the first man, a supervisor I think, who called me 1st, got irate, asked me, in a very loud embarrassing tone, "Did you think the service was free?" I told him, I requested and wrote on the key package to be notified of any work prior to acting and that would include it's charges...needless to say, he continued on in an unprofessional manner, even yelling at the other guy to just take the charge off...I will not return again...this is my second bad experience at this facility. He also told me about one sensor and replaced 2, costing me another $200...the 2nd sensor was not necessary for the maintenance of the problem...it was a sensor for the seatbelt...I went in because of stalling...I'm going to look into taking this matter to court...I got ripped off and disrespected as a loyal customer.
1/ 5stars
by  
on January 23, 2018
Went in for tires and a battery, but had a bad experience at this location and won't be back. The guy behind the counter made me so upset I had to leave. Went to another location and had no issues. All this over a coupon that I asked if I could use for a battery. They said I could, but a little later said it didn't include installation when the coupon clearly stated free professional installation. He wanted to argue and kept on and on about it that I just had to leave. Funny that the other location was happy to accept the coupon with no problems.
1/ 5stars
by  
on November 10, 2017
If this dose not get solved then i will take it to court
1/ 5stars
by  
on November 8, 2017
These place is nothing about scams,scam,scam . I take my car for alignment, because I bout the lifetime alignment, and drop my car at 8:00 am and tell my the my car is going to be done at 12:00 I came back at 2:00 pm and my car wast not ready and the trains to tell me the my car needs same other repairs first . Like spark plugs . And time belt , these why my car wast not ready. Scam-scam-scam
1/ 5stars
by  
on November 2, 2017
The woman and the gentleman I spoke with was very rude to my gf in person and myself over the phone. She got to the store at 9am and and I ended up having to call at 11am in order to follow up with the status since she was waiting. Found out they had only completed TWO tires out of the four. That is simply unheard of! I work in an auto shop myself and it DOES NOT take that long; that’s averaging one tire an HOUR. And when I talked to the man over the phone, he proceeded to get a really poor attitude and tone with me saying that I can just leave work and come up there to keep progress of the vehicles status. One thing is for sure, I will NOT be returning back to firestone anymore. I’ll be happy to take my business elsewhere; whether that’s discount tire, NTB, or even Wal-Mart for that matter. That man needs to be written up and dealt with, piss poor customer service. You want to retain customers and have them return with more business? Well guys, that’s not how you proceed to do so.
5/ 5stars
by  
on October 25, 2017
they did the job right the first the staff did a great job and kept me inform about my cars need and got it me back on the road
5/ 5stars
by  
on June 18, 2017
If u want to get great Quality Tires. And good service go-to this location.
5/ 5stars
by  
on May 4, 2017
Great staff, all very helpful and sincere about giving the customer straight talk on needed repairs. Good folk there!
5/ 5stars
by  
on March 19, 2017
Value, service and professionalism in that order have sold me on these guys at the Firestone store on Galloway in Mesquite. I'm done with Discount, Costco and the rest - Firestone has beaten them all in every category on top of that they give me a much better grade of tire. 05 Suburban 2nd set from them and lifetime front end alignment! 95 Corvette soon to tires there too with front end alignment 2008 Yaris just got tires there and they are awesome! These guys are really Pros and very easy to deal with. None of the cheap sales and hustle tactics like their competition. Their techs are really professional. I trust these people! Sad that is rare these days but these guys are the exception. Forget the hustle and cheap sales talk go to these folks.
5/ 5stars
by  
on December 28, 2016
Great service
1/ 5stars
by  
on October 16, 2016
Price gouching stating oil prices are high abd didnt honor firestone advertise coupon. Rather working out stated i can take my car other place if i want.
1/ 5stars
by  
on July 22, 2016
I got or I paid for unneccesary services--the sales person-Nolan was rude and not understanding of my concerns
5/ 5stars
by  
on May 15, 2016
The staff at this location was effectively, friendly, knowledgeable and completed my auto care in a timely fashion. After a poor experience with Pep Boys the same day, visiting this particular Firestone location was a relief. Ken and the young guy who helped me were awesome!
5/ 5stars
by  
on May 5, 2016
For approximately forty years we have serviced a number of our vehicles at Firestone in east Dallas - Garland Rd., Mesquite - on Galloway, and more recently in Rockwall - on Hwy 30. We have a very long, trusted relationship with Bud Langton, ASE Certified Technician, formerly with the Dallas-Garland Rd location and now in Mesquite on Galloway. Bud is just not our go-to Firestone mechanic, but has also become our longtime, first name basis friend, and we appreciate his ability and honesty in our dealings with Firestone, as you can see in our historic listing of work done and money well-spent with Firestone.
4/ 5stars
by  
on December 11, 2015
I have been going to this Firestone for the last few oil changes. Their prices are competitive and the work seems competent. Steve is very good with customers, really nice guy.
5/ 5stars
by  
on November 27, 2015
They are the only repair shop that is allowed to work on my truck and car. Repairs and tires. The manager is AWESOME!!!
3/ 5stars
by  
on November 7, 2015
I had a tire replaced only to find it put on backwards, took it back to get it fixed and when I got into my car I found out it was properly placed but 10 pounds under pressure, they didn't bother to inflate it back once the tire was turned around.
5/ 5stars
by  
on November 3, 2015
I took car #2 and they did a great job and Steve is a good manager.
5/ 5stars
by  
on November 2, 2015
I used them last week..Will go again n recommend them
5/ 5stars
by  
on September 12, 2015
Steve and his staff went above and beyond to help me with my truck I was from out of town and they were extremely helpful !
5/ 5stars
by  
on September 4, 2015
Was great and great service friendly knew what they was talking about
5/ 5stars
by  
on August 24, 2015
This is the third time in 15 years that I have used this 2221 N. Galloway location. They are always very specific in how long it will take to get the work. This site is very busy; but the quality of their work is worth waiting for. The Service Advisor also explained everything in layman's terms so I could understand what was going on.
5/ 5stars
by  
on August 6, 2015
Serviced one of my vehicles at the Galloway location in Mesquite Tx and received the best service in the 2 years I have been taking my vehicle to Firestone. Not that I've had bad service but today i received Excellent service and Felix went above and beyond the service I've had in the past. Felix not only made sure everything was done but his customer service was excellent and he educated me on the all that was needed and why I should purchase certain tires and oil to maintain the life of my car.
1/ 5stars
by  
on June 28, 2015
Online reservation for oil change 49.99 including filter change. Made me pay 82 after arguments and denying the reservation. Invoice was made of $99 gave around $15 off and made me pay $ 82. If not go somewhere else
5/ 5stars
by  
on June 12, 2015
Great and quick service while I waited. (I will add that my review of "This Review" is poor because my first sentence reviewing the business in question contained 32 characters while this form Red flagged my reviews for having only 11 characters requiring me to add these additional characters which reflects my opinion of this software.)
5/ 5stars
by  
on May 26, 2015
The employees were very friendly, knowledgeable and professional. I'd gladly use them again and recommend them to others.
5/ 5stars
by  
on May 26, 2015
Visited them last week and they went above s c beyond to take care of my needs!
4/ 5stars
by  
on May 23, 2015
My visit was fast and efficient. They were helpful in explaining everything and making sure I understood
5/ 5stars
by  
on February 8, 2015
I have been using this location for about 2 1/2 years or better. The staff is courteous, attentive and do NOT try to upsale.
5/ 5stars
by  
on February 7, 2015
The staff at the mesquite store rock these guys Bud and Jose has been my saving grace. THEY ARE AWESOME
5/ 5stars
by  
on February 4, 2015
I work 7 days so I never have time to take my car on my days off. I called the general manager there (Jose) and told my situation. The only way to take my car there was on my lunch break knowing that takes more time than an hour to get my oil change and inspection. he was able to arrange it so I could get out on time.. Thank you! You just got a customer forever!
5/ 5stars
by  
on February 2, 2015
I have been using the same Firestone store for many years. I always got more mileage out of Firestone brakes than factory originals at a very competitive price. I have had brakes replaced on several work trucks over the years
5/ 5stars
by  
on January 26, 2015
I always use them. Steve is very nice friendly and helpful !!!! He explans very thing they do to you care. Answers any question you may have.
1/ 5stars
by  
on January 23, 2015
they checked the the brakes said i have 70% left they been on the car 14yrs then the parking brake is'nt ajusted right

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