Car Repairs And Tires At 2930 Eldorado Parkway From Your Mckinney Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 2930 Eldorado Parkway! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

2930 Eldorado Parkway
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p

*Note Special Holiday Hours Below.

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Store #280541 Managed by Gene Belitere

HOLIDAY HOURS

Please note our hours for Easter

  • 04/21Closed
  • A Tradition Of Service At Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If your car seems to be running differently, our auto care teammates will give your car a free courtesy check. We'll inspect oil level, suspension, the battery, and more. Additionally, our team believes in delivering the best quality service possible, at affordable prices and short wait times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Come in today or schedule an appointment by phone or online.

    The Source For Great Offers On Tires.

    Learn More About Our Different Services

    After 90 years of automotive repair, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we believe in offering outstanding auto care services. Our products and services are covered by our Fixed Right Guarantee, meaning any auto service or repair will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, and that's why we're always working to make your total auto care experience stress-free.

    Customer Reviews

    (4.2 of 5) - 63 Reviews
    5/ 5stars
    by  
    on February 18, 2019
    Extremely courteous..the mechanics continuously worked..they were not loud..yelling...they maintain professionalism in their work environment.
    5/ 5stars
    by  
    on January 29, 2019
    Team is very respectful and pleasant. Will be taking my car here in the future
    5/ 5stars
    by  
    on November 30, 2018
    I was having a new battery installed while waiting I was told my positive terminal was bad and needed to be replaced my truck is 10 yrs old and has 200,000+ miles so figured it probably was legit and then I asked how much extra that would be and was told there would be no charge being that I’m disabled and only recieving ss disability that act helped me out more than they could probably even realize
    5/ 5stars
    by  
    on October 17, 2018
    Robert was very helpful . Listened attentively. Knowledgable about what I needed for my car issues ..
    5/ 5stars
    by  
    on October 4, 2018
    The staff is always very professional, courteous, and knowledgable.
    Responded on February 10, 2019
    Hello Ralph, thanks for the positive feedback! We're always happy to hear good things from our valued Firestone customers. ^Miguel
    Firestone Complete Auto Care - Mc Kinney Management
    5/ 5stars
    by  
    on October 1, 2018
    5/ 5stars
    by  
    on August 25, 2018
    Firestone reps are honest, fair and want to do the right thing. They did exactly what my car needed without adding unnecessary things to my bill.
    5/ 5stars
    by  
    on July 30, 2018
    I have been to this Firestone location twice now and they are great! Car maintenance is always a hassle, but Gene and his team are terrific! They are honest and don't push un-necessary products or services that you do not need unlike so many other shops and dealerships! Thank You!!
    5/ 5stars
    by  
    on July 19, 2018
    5/ 5stars
    by  
    on July 16, 2018
    Ask for Robert he is great!
    5/ 5stars
    by  
    on June 28, 2018
    These guys are always very friendly, in a genuine way. I get great service and they are good about time estimates.
    5/ 5stars
    by  
    on April 24, 2018
    Was in and out in an hour for an emergency tire replacement. Everyone was knowledgeable and friendly. I use this shop for any maintenance beyond my capability.
    1/ 5stars
    by  
    on April 15, 2018
    The person at the front desk chose not to listen to my wishes when I dropped off my car for an alignment check and put a washer fluid I hate in my bottle which was not low! The tech also checked my air filter which I asked them NOT to do and lost a clip off the air box!!!!!
    5/ 5stars
    by  
    on April 1, 2018
    Repairs done quicker than expected - professional, knowledgeable service technicians - quality work - Thanks
    5/ 5stars
    by  
    on April 1, 2018
    Employees went out of their way to locate "almost impossible to find" tires. As 16" tires are becoming less popular, we were not sure we would be able to find a set of 4 for our 300 ZX Twin Turbo. Steve and Sean searched across the country and found a set - within 2 hours! late in the day on a Saturday!! Now that's customer service!!! We had the tires within two days!
    5/ 5stars
    by  
    on March 24, 2018
    Awesome, fast, professional repairs - Had everything explained before work done, and follow up confirmations after work completed.
    5/ 5stars
    by  
    on March 22, 2018
    Had my Dodge Ram serviced here 3/20/18. Sean and the rest of his team are true professionals. They make you feel welcome as soon as you walk into the store. Dropped the vehicle off in the morning and received calls updating me of the status during the day .First time having my vehicle worked on where i wasn't the one to have to call to find out what was going on with it. Upon picking up the truck, the charges and all the work that was performed on the vehicle was clearly explained. Definitely will recommend this location to others.
    5/ 5stars
    by  
    on March 4, 2018
    Shawn were great even after they were closed on a Friday night. My car was unloaded off the wrecker and put in the shop overnight. They went above and beyond. Repairs was completed quickly and correctly.
    5/ 5stars
    by  
    on November 12, 2017
    Great service, excellent work! I will not take my car anywhere else!
    5/ 5stars
    by  
    on November 6, 2017
    1/ 5stars
    by  
    on October 2, 2017
    Fix it right the first time. Practice quality assurance before releasing the car to the customer. You are also dealing with real people, children, wives, grand parents, not just cars.
    5/ 5stars
    by  
    on June 26, 2017
    1/ 5stars
    by  
    on June 8, 2017
    The service advisor recommended that the u joints need to be replaced on my father in laws Toyota Tundra at 1 PM. I brought the car back at 4 PM with the asurance that the parts would be there the same day and would only require about 90 minutes to do the work. I explained several times that time was imperative to me as I had to leave DFW for work and be on location in Wyoming. The following day at 10 AM the car was still not finished and I called and they said they had barely gotten the part and the technician was still working on the car because they had forgotten about the car and my time needs. The store called back 35 minutes later explaining the technician had completed the necessary work and was test driving the car, the person on the phone said they were sending someone to pick me up. I called back 45 minutes later and the gentleman said he forgot to send a driver. They finally sent someone to get me and after signing out and paying it was now 11:45 AM. When the store knew exactly how important and how imperative it was for me to leave on time. I missed my departing flight to Wyoming for work had to pay to have it rescheduled for the following day and repurchase my one way ticket, which in all cost me in excess of $950. So let's see. 1. Tuesday you know what's wrong with the car at 1 PM. 2. Customer brings back car at 4 PM and you say it'll be done in a couple of hours. 3. Firstone then says at 7 PM after having the car for 3 hours that they haven't repaired the problem after customer was told the car would be ready by 7 PM. 4. The following day after being open for 3 hours it is now 10 AM and Firestone has still not contacted the customer. So the customer contacts Firestone and Firestone tells the customer that they are barely half way done with the car. So after having the car for 6 hours spread over 2 days for a job that takes 90 minutes you are half way done and customer knows he will be missing his flight. 5. Firestone calls customer back after 35 minutes to indicated that Firestone believes the car is done and the technician is test driving the vehicle. Firestone will send a driver to pick up customer. 6. Firestone forgot to send a driver to pick up the customer. 7. Customer calls Firestone asking for a pick up. Firestone explains that they forgot to send driver. 8. Driver from Firestone shows up approximately 28 minutes later to pick up customer. 9. Firestone driver takes customer to Firestone store. 10. Customer pays for work and leaves the store at 11:45 AM. 11. So Firestone had customers car for 7 hours 45 minutes for a 90 minute repair. Now taking into account all of this inoformation irregardless of how one feels about the situation, the FACTS remain. Let me say that I will NEVER return to Bridgestone/Firestone and I have prepared a complete description of the fiasco and sent it to all of my emplyees, followers, friends and family across all social media for personal and business accounts on You Tube, Facebook, Instagram, Twitter, Texas Exes, Dallas Executives and finally to my LinkedIn account. I have approximately 18,000 direct contacts that I will reach out to tell everyone to avoid your organization along with a horrible review to Yelp!, Yellow Pages and Angie's List. I am also preparing an email not only for my employees but for my employers employees at ExxonMobil as we are a consulting and engineering company contracted directly to ExxonMobil and that email will reach another 100,000 people with a recommendation that all employees and their families avoid and never use Firestone/Bridgestone. You guys hold our cars hostage and blackmail customers for the repairs and simplest of things thinking there are no consequences. I am forwarding a copy of this letter to Damien Harmon, President & COO of BSRO and to Gordon Knapp, BATO President & CEO.
    5/ 5stars
    by  
    on March 17, 2017
    We luv our hometown firestone store! We wouldn't trust anyone else with the safety of our vehicle! We bought our third set of tires 2 weeks ago, had some mechanical work done n we are one happy family! Thank You Firestone n everyone at the Eldorado store in Mckinney TX ...our hometown ?
    5/ 5stars
    by  
    on October 30, 2016
    Great Customer Service!! Been taking all my vehicles and Motorcycle to this Location for general maintenance and always satisfied with my Service.
    5/ 5stars
    by  
    on June 12, 2016
    Nice people. Great explanation. service is awesome!
    1/ 5stars
    by  
    on May 8, 2016
    I was told my brake fluid was as dark as Hershy syrup and my rack and pinion needed to be replaced. I had both inspected by an ASE certified mechanic and it was found that both were in excellent condition. I went in for an oil change and got an $800 estimate on repairs. DO NOT GO HERE!!!
    5/ 5stars
    by  
    on April 25, 2016
    Very good experience at this Firestone Store, very friendly, knowledgeable, and helpful.
    3/ 5stars
    by  
    on April 6, 2016
    4/ 5stars
    by  
    on December 23, 2015
    Thanks for staying after hours to complete the transaction and deliver my vehicle. Timing was great and you went the extra mile! I was definitely satisfied with the service at this location.
    3/ 5stars
    by  
    on December 17, 2015
    I bought these tires 1 month ago and had a blowout. I thought no problem they are brand new and have road hazard. They wanted to charge me half the cost of the tire to make repairs through the road hazard warranty. It seemed strange to have to pay half the price of what I paid for the tire brand new one month after I purchased it.
    4/ 5stars
    by  
    on November 28, 2015
    I went in, had a bad tire and within 50 minutes I had a new one mounted and was driving out.
    5/ 5stars
    by  
    on November 23, 2015
    Time after time, great advice & service! Thank you, Brian Jason & Don!
    5/ 5stars
    by  
    on November 19, 2015
    I used the service a week ago. I am really happy with the great service
    1/ 5stars
    by  
    on November 16, 2015
    I dont think i will ever go to firestone again. This place needs help.
    4/ 5stars
    by  
    on October 31, 2015
    The service performed was done very well. Just wish there was a cheaper option for the interior air filter. The one they offered was $50.00 but when I can buy one for $3.00 on Amazon and put in myself I have to pass. If you were to offer one for $15.00 I may have purchased.
    1/ 5stars
    by  
    on October 22, 2015
    My car developed another problem after they worked on it. Before I took it in it was a dull noise I needed to get fixed. They told me to change the axle which I couldn't do right away.I got my car back and it made squeaking and grinding noise. I'm very disappointed as they all seem courteous and friendly. Thought this will be my car repair shop.
    3/ 5stars
    by  
    on October 18, 2015
    I got an oil change here a week ago and was told that I needed tires immediately (2 tires were way past the wear bars). the effort to get me the best tires for the price was very helpful. The only complaint I have is that after leaving the garage, my air conditioning no longer works and due to a lack of time, I haven't been able to get back and have it looked at. Great service other than that
    4/ 5stars
    by  
    on October 11, 2015
    They came down on the prices a little. In the past, the prices were very high.
    4/ 5stars
    on September 30, 2015
    Just great great over all. Good cust service, great pricing
    5/ 5stars
    by  
    on September 27, 2015
    Found issues with both my cars. One high mileage one low mileage repairs ran $1000.0 or so each also were safety issues. Both Amanda brian adam and all staff answered my questions showed problems and tried to price repairs for my bottom line. Very strong customer satisfaction skills friendly staff and quality repairs. Use firestone on Eldorado mckinney texas for your family's safety.
    4/ 5stars
    by  
    on September 10, 2015
    I used them a week ago and I'm satisfied with my their services.
    5/ 5stars
    by  
    on September 9, 2015
    Very nice group of guys, got things done in a timely manner.
    2/ 5stars
    by  
    on August 6, 2015
    I took my vehicle in for an alignment. I wasn't experiencing any issues, but have a lifetime alignment so I took it in for 6 month maintenance. First time at this location. My vehicle now has wheel shake and seems to be worse and out of alignment now after taking it in.
    2/ 5stars
    by  
    on August 6, 2015
    Took my truck in there. Had water pump and ac checked out. Two days later saw that something was still wrong. They said they just needed to top all the fluids off. Then rhe next day my truck over heated and broke down in the middle of the street. Took it back to themm and they said they didn't tighten the water pump all the way. Had to take off 3 days of work for this issue.
    5/ 5stars
    by  
    on July 5, 2015
    My van broke down leaving McKinney. I called my towing company and explained how i was from out of town and did not know where to take my van. The towing company arranged for my van to be taken to Firestone. I was impressed with the service I received. The employees that I spoke to were kind, friendly and understanding. I now have their number in my phone for future use.
    5/ 5stars
    by  
    on June 9, 2015
    I had reason to visit this retail store twice in the past week. On both occasions the Manager and Customer Sales staff were most customer focused.
    1/ 5stars
    by  
    on June 6, 2015
    Radiator cap was just placed back on top of it and not screwed on. I heard a rattle on the way home and found it near my tire well (luckily it didn't just fall to the ground).
    5/ 5stars
    by  
    on May 21, 2015
    I had to have my car inspected, service was very fast, professional and friendly!
    5/ 5stars
    by  
    on May 18, 2015
    I went in to this McKinney location with my brother yesterday afternoon to have my tire pressure checked and realized I need to have all tires changed plus some other issues. Jovani and Dwight (the manager) were amazing! Very helpful and very knowledgeable. I always appreciate good customer service because it's so rare these days. The customer service was way more than expected! I would recommend the Eldorado location to anyone. I'm a new loyal customer
    5/ 5stars
    by  
    on April 18, 2015
    i had new tires put on March of 2014 at the same firestone store....because of their friendly n awesome service last year is why i returned this year... thanks ya'll for such friendly aswesome service!
    4/ 5stars
    by  
    on April 9, 2015
    Dustin was a great help and did a good job on keeping me updated as I waited. The free Wi-Fi was great as it kept me occupied.
    5/ 5stars
    by  
    on March 4, 2015
    The service was fast and the pricing was fair - but attitude and customer service pushed them from a 4 star to a 5 star rating!
    3/ 5stars
    by  
    on February 26, 2015
    Great work on my vehicle. I havent done anything major....
    5/ 5stars
    by  
    on February 26, 2015
    In December, 2015, I brought my car for an oil change and alignment check. To their credit, I was told by the service staff that my alignment was fine but that my tire tread depth was down to minimum legal standards. They made a great deal on replacement tires and had the tires mounted and balanced within two hours.
    5/ 5stars
    by  
    on February 19, 2015
    The work was done as requested and the customer service. Was excellent. The tech talk to me like an intelligent woman rather than other places where I have been severely disrespected. I have been coming here for years and I will continue to come here for work needed on the vehicle for my family.
    5/ 5stars
    by  
    on February 9, 2015
    I always have a great experience. Chris is my favorite mechanic.
    5/ 5stars
    by  
    on February 2, 2015
    Honesty, friendly, prompt and cost sensitive choices make this location superb!
    5/ 5stars
    by  
    on January 28, 2015
    I use them all the time because of their great service and timely completions!
    4/ 5stars
    by  
    on January 26, 2015
    They repaired damage to under the hood wiring caused by rats nesting.
    5/ 5stars
    by  
    on January 26, 2015
    I needed a set of tires for my Kia. I stopped into my Firestone store one evening on the way home planning on picking out a set of tires and setting an appointment for the weekend to get them installed. The clerk at the store said they had the tires I decided to get in stock and they could install them that evening so I wouldn't have to come back. So I went ahead and had the work done that evening. They got me out in about an hour and a half. Saved me the time on the weekend and I didn't have to be without my car on the weekend. The store closed while my work was being done but they finished that evening. Great service!
    5/ 5stars
    by  
    on January 24, 2015
    I brought my car in because steering wheel would not unlock when trying to start the car. Was told it may take a while to fix and so I left the car there. The next morning car was fixed for a very reasonable price. I always receive prompt courteous service at this firestone.
    5/ 5stars
    by  
    on January 22, 2015
    Always take my car here for service. Quick, easy and reliable

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