Car Repairs And Tires At 101 E Grand Ave From Your Marshall Firestone Complete Auto Care

Come in to your nearest Firestone Complete Auto Care at 101 E Grand Ave for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

101 E Grand Ave
Get DirectionsHours + Information
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #3786 Managed by Justin Hecox

Professional Auto Repair From Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our professional teammates can perform a free courtesy check. We'll inspect lights, steering, belts, and more. Plus, our team believes in offering the most consistent service on the market, at affordable prices and short wait times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or plan your appointment online or by calling (903) 407-4472.

Browse Great Discounts On Tires Today.

Learn More About Our Different Services

With 90 years of dedicated service, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we believe in offering unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, which means the service or repair will be fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.5 of 5) - 19 Reviews
5/ 5stars
by  
on January 17, 2019
Mike the service manager and Moses the technician provide excellent and cheerful customer service.
5/ 5stars
by  
on March 25, 2018
Matt the manager gave the best customer service i have ever experienced at an auto tire center.
5/ 5stars
by  
on August 9, 2017
Great manager and employees. They make you feel like you're valued. Service with a smile!
5/ 5stars
by  
on July 4, 2017
Matt was very professional, honest, and helpful. Excellent customer service. Goes above and beyond the call of duty explaining the service work performed. Highly recommend this gentlemen and the facility.
5/ 5stars
by  
on June 14, 2017
Matt R provides great customer service. Doesn't try to up sale you on unnecessary services. He will recommend according to you vehicle manufacturer and tell you which things need to be done right away and the ones that can wait. I always wait during my service and it may seem long but the techs are thorough and assess your reason for coming in as well as inspect for other potential problems that may need to be addressed. I'm a repeat customer and the rewards from CFNA credit card (Firestone) coupled with highly respectful customer service makes me return when I have the need.
5/ 5stars
by  
on April 29, 2017
Great guys at this shop. I have special needs as I'm a rural mail carrier and they understood that I needed to be back on the road as soon as possible. They recommended some commercial tires that would be better suited for the type of work I do. Not pushy about it though. Gave me the facts and let ME make the decision. I've just recently left my old mechanic for unsatisfactory work. I've been using these guys in Marshall for a couple of months now. Very happy so far. My livelihood depends on my vehicle and they seem to understand that.
5/ 5stars
by  
on April 28, 2017
Matthew, the service advisor was very thorough in explaining to me what Austen, the mechanic found wrong with my truck. I thought it needed just new tires and an alignment. Turns out, the tie rods were shot as well as the sway bar links. They were fixed and repaired in very good time. Being a disabled former Marine I appreciated the 10% discount and the costs of my total visit. I have trusted Firestone for over 40 years on all of my vehicles and will continue to do so. These men are good!!!!!
5/ 5stars
by  
on October 2, 2016
It was discovered that the Tires I bought had a defect when placing them on the car. No other tires in stock so they upgraded my tire at no additional charge because I needed tires and car ASAP. Great service friendly staff!
5/ 5stars
by  
on May 27, 2016
What an amazing bunch of guys. Not only did they explain everything to me in layman's terms but they also took me to see exactly what the issue was. They took my time and income into consideration and I even got a hug. The jeep drives better than ever and I'm happy to feel safe again. I highly recommend this Firestone location in Marshall Texas.
5/ 5stars
by  
on August 13, 2015
I went in to get an oil change and as always no problem.
5/ 5stars
by  
on August 6, 2015
Big thanks to DJ and Daquan for taking care of me and explaining everything that was going on with my truck every step of the way I like Dj's attitude and the way he shows so much passion for the job that he does that goes a long way with me firestone you did a good job with getting this guy thanks again for the good job and positive attitudes my wife and I will be back very soon
5/ 5stars
by  
on May 19, 2015
I am very happy with the service. They did a great job for a fair price!
5/ 5stars
by  
on May 6, 2015
Great professionals that will tell you straight How it is. And get you back on the road.
2/ 5stars
by  
on February 26, 2015
I arrived at a little before 7 am. Lights were on so I went ahead and went in. I told the manager I needed to drop off a car and that one of the sales guys told me the day before they could drop me off at the middle school down the street where I work. The manager informed me that they weren't even open yet and it would be a while. We are talking 6:57. It's not like I was there at 6:30 expecting service. His rudeness almost made me walk out and find someone else to rotate my tires. I wish I had followed my instinct. I picked up the truck in the afternoon and drove back to school, no problems. After school I had a 3 hour drive to Dallas. As I approach highway speed the front end is bucking like a horse. I would have though they would check the balance before putting front tires on. I stopped in Longview at another firestone 20 minutes before closing time. They told me they didn't have time even though the bays were empty. Fortunately I found another Firestone who was happy to make things right. Itonly cost my an extra hour and a half of time to get home for the weekend. I would not do business with the Marshall Firestone again.
1/ 5stars
by  
on February 26, 2015
I went here a few weeks ago to get new brakes on my Nissan Altima my old brakes were squeaking very bad and my tire light was on. Well sad to say my new brakes are squeaking just as bad as the old ones my tire light is still on. I feel like they over charged me because I am a woman and I'm not a expert at cars. I recommend before you go here look else where.
5/ 5stars
by  
on February 26, 2015
Away from home truth worthy service, convenient location
4/ 5stars
by  
on February 4, 2015
The guys at this location do a good job. They seem to be very slow, but this may be because they are short handed
4/ 5stars
by  
on February 3, 2015
I use them off and on through out the year. My experience has been bitter sweet one employee sold me the wrong tires and gave me bad advise causing me to be out of pocket hundreds of extra dollars. apparently he had done others the same way. Long story short he was no longer working there when I went back to confront him and the gentleman that assisted me was very knowledgeable and nice. I plan on going back for more services!!!
5/ 5stars
by  
on February 2, 2015
The Service office persons were very helpful, technician very knowledgeable, automobile care great 1968 Firebird.

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