5/ 5stars
by Kellee C
on March 5, 2019
Awesome
1/ 5stars
by Finestbravest
on November 19, 2018
I took my car to Auto Zone to do a quick diagnostoc test to my car to see what was wrong with it. The reading stated I needed a $15.00 thermostat coolant. I dropped off my car at Firestone at State Highway 121 in Lewisville after speaking with them only to learn they kept the car ALL Day and never looked at it. What made it worse was that the Tech was also off the next day. Next, just so you know, I picked up my car and then took it to Firestone on Main Street in Lewisville and they charged me $364.oo dollars. They tell you that the Auto Zone diagnosis is wrong ... guess what ... Auto Zone was right ... what a disappointment!!!! I get it that it is going to cost you for labor and parts but $364.00???? Be prepared to pay.
Responded on January 5, 2019 We are sorry to hear about the negative experience you had at our Lewisville locations and we would like to help. If you could email us at socialcare@bfrc.com with your contact information, invoice number and a link to this review, we will escalate your concerns to our upper management team. We look forward to hearing from you soon. ^Miguel
Firestone Complete Auto Care - Lewisville Management
5/ 5stars
by Ronald B
on July 28, 2018
Prompt and courteous service and personnel
1/ 5stars
by Shaun
on December 22, 2017
The entire experience was terrible. They tried to take advantage of my age. They up-charged from what was QUOTED to me online, even though I printed it and brought it in with me. They pushed me to open a credit card to pay for repairs that I told them I couldn't afford.
5/ 5stars
by Ron B
on November 7, 2017
Made appointment previous day and showed up and was ready for me exact time. Polite manager an mechanic.
5/ 5stars
by Estella M
on November 3, 2017
5/ 5stars
by Stacy
on October 16, 2017
The best service I ever had from an automotive mechanic. I definitely recommend them. They will not try to get over on you.
1/ 5stars
by arjun
on August 21, 2017
5/ 5stars
by Nathan
on June 2, 2017
My wife was hit by a car and they let us keep it there while they checked it out and they got everything done quickly.
1/ 5stars
by Festus B
on December 22, 2016
My car engine light problem I took it there for them to fix it but it came back the very day they said they fixed it. I have therefore lost my trust in them because I paid as much as over $500 but to no avail. I will never take my car to this shop again. Thank you.
4/ 5stars
by Angela L
on October 30, 2016
5/ 5stars
by Christopher S
on September 5, 2016
We have been allowing Firestone to take care of our vehicle needs for several years now. This includes routine maintenance as well as the occasional suprise our "not so new" cars give us. Oh and let's not forget tires, we are always satisfied with the tires. I drive an average of 2000 miles a month as part of my job and have been extremely impressed with the quality, comfortable ride and durability. Our multiple visits have led us to at least 2different locations due to the superb customer service provided by Daniel Eck, always professional and attentive to our needs and concerns. We plan to continue giving Daniel our business for that reason alone. There are many places that could do the work but we prefer a place of business that is honest, sensible and looks out for the best interests of its customers. Daniel happens to manage just such an operation.
5/ 5stars
by Christopher S
on September 5, 2016
We have been allowing Firestone to take care of our vehicle needs for several years now. This includes routine maintenance as well as the occasional suprise our "not so new" cars give us. Oh and let's not forget tires, we are always satisfied with the tires. I drive an average of 2000 miles a month as part of my job and have been extremely impressed with the quality, comfortable ride and durability. Our multiple visits have led us to at least 2different locations due to the superb customer service provided by Daniel Eck, always professional and attentive to our needs and concerns. We plan to continue giving Daniel our business for that reason alone. There are many places that could do the work but we prefer a place of business that is honest, sensible and looks out for the best interests of its customers. Daniel happens to manage just such an operation.
4/ 5stars
by Anquenette
on August 26, 2016
My alternator quit working, they were quick to find the problem and give me an estimate. I had them fix my air conditioning also. Now it blows too cold. Thought id never sat that in texas.
4/ 5stars
on July 30, 2016
5/ 5stars
by Vhun S
on May 21, 2016
The people up there were kind and informational. Even though i did not get anything else besides my oil change at this time. I will be back to get the other services that they suggested me to get.
5/ 5stars
by Brenda H
on March 10, 2016
This morning, I found what I thought was a nail in my tire and my tire almost completely flat. Being new to the city of Amarillo, I had no one to call on. So I called around to a few shops in the area to see who was closest to my location. Some places were too far to drive on a near flat and others indicated that my wait was going to be awhile. Then i accidently called the Firestone customer service line. The representative gladly answered my questions and then transfered my call to the Firestone location on Coulter. The gentleman was very friendly and told me to bring my car in. I was pleased to find that this location was right down the street from where I live! As soon as I arrived, I was greeted by a very friendly team member and my tire was repaired within 30 minutes and at no charge. I was informed that what I thought was a nail was actually a screw, lol! I truly appricate these guys and am now a loyal customer.
5/ 5stars
by slm14
on December 16, 2015
They were very helpful and friendly. I will definitely be using this location in the future.
5/ 5stars
by jaba
on December 6, 2015
I was traveling far from home and had a flat tire on a cold and rainy Sunday morning after Thanksgiving. A lot of other people in the shop were having car trouble in the cold as well, some understandably frustrated with their day. Firestone personnel were unfailingly patient, kind, and efficient in providing service. You made a bad day much, much better!
5/ 5stars
by debray85
on November 30, 2015
New tires, great ride and very quiet. Great Customer Service
5/ 5stars
by Dirty r
on November 20, 2015
I bypass several locations to take my car to the store on Business121 and Bellaire in Lewisville, TX. Best car repair shop and fair prices too.
3/ 5stars
by suri1
on November 19, 2015
they tell many things to do service but not necessarily need it.
5/ 5stars
by Austen
on November 5, 2015
I used Firestone to purchase a new front tire. I came in for a flat that the team member showed me was not repairable. I then bought a new tire and front end alignment. It was a solid service and was ready a few hours after I left.
5/ 5stars
by Honda24
on October 20, 2015
I ruined my tire and was having a terrible day. Daniel (I believe his name was) was very helpful. I wanted to make sure he was recognized for this. My day was a lot less stressful after he explained everything and the team fixed my tire relatively quickly. My experience here was fast, easy, and everyone was extremely helpful. Thanks guys!
5/ 5stars
by Jackinbox
on October 20, 2015
Good service and better warranty than other shops. Lifetime warranty on front end parts but parts have an expensive premium. Two years warranty on labor.
5/ 5stars
by Bride888
on October 11, 2015
These guys are great! My neighborhood mechanic with the national warranty I can trust! They explain everything to me as plainly and fully as I ask...the great, good, bad and ugly about my car. They don't belittle me or treat me as a 'girl', even though I am. They let me know what needs to be done, and why, and allow me to decide what fits my budget!
4/ 5stars
by Alex 8
on October 3, 2015
Have gone to Firestone in Lewisville since I move to Texas really friendly reps at that location and have great customer service, great employees make a great business
5/ 5stars
by 61Angel
on August 8, 2015
Needed a headlight replaced today...they had to remove my front bumper to replace the bulb. Job was completed in less than two hours.....did I mention that I also had and oil change, tire rotation and windshield wiper blades replaced. The crew on Business 121 in Lewisville, TX is awesome.......great service.
5/ 5stars
by Brian1980
on August 6, 2015
The techs at Firestone went out of their way to accommodate my schedule. I will recommend this location to anyone in need of car maintence
5/ 5stars
by Awesome1978
on June 27, 2015
Very helpful,, excellent customer service and they came to get me when my car was ready,,,i live close.
5/ 5stars
by Karun98
on May 13, 2015
The wait was long and unnecessary but the service was good
5/ 5stars
by pokercutie
on April 12, 2015
I am a single mother and needed a sensor replaced. I was treated with the utmost respect and they replaced the sensor quickly.
1/ 5stars
by lian
on March 31, 2015
Too expensive.,different prices At different times.
3/ 5stars
by Church m
on February 3, 2015
I always get good service at the Louisville Texas location with the manager on duty.
5/ 5stars
by nortel60
on January 25, 2015
As usual I received excellent service from this location. This time I had an issue with a "run flat" type of tire. These are not my favorite type of tires because 90 % of the time, they need to be replaced should you have a puncture. However, in this case the personal from Firestone was able to repair the tire and avoid me the extra cost of replacing the tire. particularly when the tire is practically new. Thanks for great service!
5/ 5stars
by j p
on January 24, 2015
I brought my car in to get the state inspection. The service was done quickly and I bought 2 new windshield wipers. They work great!! I love this place and will continue to come back!. Kevin Murphy is trustworthy and I will always tell my friends to come to this Firestone only.
5/ 5stars
by Thephotogal t
on January 24, 2015
This is the best firestone in north dfw area. It's not the closest to my home but these guys I have found to be honest, know cars old and new. We went thru our share of cars with teen drivers and they have always taken care of us. I would recommend this store to anyone needing auto care .
4/ 5stars
by zero
on January 23, 2015
Oil changed and tires rotated. Wish they could tell me what the knocking noise coming from my air bag compartment is
5/ 5stars
by Teresa
on January 23, 2015
I needed rack and pinion worked on on my Truck. Kevin Murphy was fantastic. He was very knowledgable and had my Truck in and out in good time. The work that was done was excellent. My Truck drives much better and I feel much safer! Thank you Firestone and Kevin Murphy. I would bring my truck back to you and tell others to also.
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