Firestone Complete Auto Care: Your Source For Tires And Repairs At 9823 Katy Fwy In Houston

Come in to your nearest Firestone Complete Auto Care at 9823 Katy Fwy for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

9823 Katy Fwy
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #7714 Managed by Charles Owen

HOLIDAY HOURS

Please note our hours for Christmas Eve and Christmas Day

  • 12/247am-4pm
  • 12/25Closed
  • Unleash Your Car's Potential At Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If your car seems to be running differently, our trained technicians will give your car a free courtesy check. We'll examine tires, suspension, belts, and more. Additionally, we're dedicated to providing the best auto repair possible at affordable prices and short wait times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Stop by today or plan your appointment online or by calling (713) 401-3946.

    The Source For Great Offers On Tires.

    Learn More About Our Different Services

    With 90 years in the car care service industry, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we believe in offering outstanding auto care services. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means that every service we perform is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, so we do our absolute best to make your total auto care experience stress-free.

    Customer Reviews

    (4.4 of 5) - 30 Reviews
    1/ 5stars
    by  
    on April 26, 2018
    Unprofessional. No updates on car or will not call back with Information. I went in the fix AC problem and now they told me they busted my timing chain and the car will not start. I need corporate to call me. This is unacceptable.
    5/ 5stars
    by  
    on March 7, 2018
    MAJOR shout-out to the guys at MEMORIAL CITY FIRESTONE !! I have never been this happy leaving a car shop before! These guys are such professionals, they will help you with absolutely everything you need, and more! I will absolutely recommend them to everyone I know. You will never leave this place unsatisfied. Amazing service advisors/technicians (shout-out to Oscar!) that will make sure that your car is in perfect condition every time.
    5/ 5stars
    by  
    on January 30, 2018
    the service has done right and on time.
    5/ 5stars
    by  
    on December 30, 2017
    Leonard at Firestone is always nice! Honestly he’s the reason why I trust Firestone. The first time I went in he was honest with me and i felt like I wasn’t being ripped off. Give Leonard a raise he’s so awesome!!
    5/ 5stars
    by  
    on December 28, 2017
    It's good service.
    5/ 5stars
    by  
    on August 5, 2017
    Nice clean shop Happy people
    1/ 5stars
    by  
    on August 1, 2017
    Had my brake serviced and been back twice in one month and it's still not fixed correctly
    5/ 5stars
    by  
    on March 15, 2017
    Friendly service friendly people Jeff the store manager is excellent
    5/ 5stars
    by  
    on February 19, 2017
    Very friendly staff. Great prices
    5/ 5stars
    by  
    on December 19, 2016
    The guys at this location are so friendly and helpful. Chaz always goes out of his way to make sure that I understand everything about my repairs and the costs associated. I will never take my car anywhere else if I can help it. These guys are awesome!
    5/ 5stars
    by  
    on December 5, 2016
    Absolutely awesome service
    5/ 5stars
    by  
    on November 8, 2016
    Always fast and friendly service. Had a flat and Jeff Soto and his team took care of it quick so I could resume my day! Will definitely be back!
    5/ 5stars
    by  
    on October 12, 2016
    Super friendly staff and I love the recommendations sheet that they give you when you check out!
    5/ 5stars
    by  
    on September 30, 2016
    GREAT SERVICES!!!!
    5/ 5stars
    by  
    on August 21, 2016
    The personnel were courteous, understanding, and went out of their way during my visit to the store. Kudos to the group.
    4/ 5stars
    by  
    on July 9, 2016
    Good atmosphere, nice employee and job was done on time.
    5/ 5stars
    by  
    on July 6, 2016
    Following my previous visit just a week ago for my vehicle, when my girlfriend mentioned she needed an oil change I knew exactly where to take her Pathfinder. Once again, the service was impeccable! The manager on duty, Oscar, was friendly, courteous, professional and most importantly he listened to my needs. Even on a busy morning, Oscar was able to get my unscheduled oil change in and out in 30min. Once again, the customer service was top-notch. For example, before undertaking any work, we discussed the options I had for the oil change and the corresponding costs. This allowed me to choose the best option for my needs. As customers, we all pursue a perfect trifecta of service, speed, and cost. We’ve all grown accustomed to looking past shortcomings in one or more of these three areas for the benefits to the other(s) (typically service and or speed are sacrificed for price). It’s refreshing to have all three desires met – even exceeded! You could not find a better place to take your vehicle. Get ready for a customer service experience that will change your outlook on vehicle maintenance and auto repair.
    5/ 5stars
    by  
    on June 30, 2016
    Jesus was beyond expectations and then some for my recent visit. He was so much more than just professional, courteous, and respectful of my time. He listened to my concerns, my needs, and with follow up questions Jesus correctly identified the expectations I had for a top-notch visit. Then he over delivered! With the assistance of auto technician Rick, and auto care advisor Reagan, the whole team made the process incredibly transparent and friendly. Yeah explained the work needed, my options, and the respective pricing. I could not have asked for better service in any sector, auto repair or other.
    4/ 5stars
    by  
    on December 17, 2015
    I used them a week ago and I was very happy with the services & price
    5/ 5stars
    by  
    on November 20, 2015
    everything was great great staff very helpful thank you
    5/ 5stars
    by  
    on November 19, 2015
    I had to get tires, an alignment and coolant. Thanks Oscar for your help!
    5/ 5stars
    by  
    on October 27, 2015
    I called ahead to make sure my Chevy Tahoe would be ok to bring in and check the alternator, they checked everything for a fair price and did everything exactly on time like they said they would and for a fair price. I was very pleased with the service and if I have any additional issues this is the shop I will be bringing my car into now that I live on this side of town.
    4/ 5stars
    by  
    on October 16, 2015
    I had to come back the next day so they would have my tire in the store. I came back before 8 AM and had an 8 AM appointment, and it would take 15 minutes to replace my tire and 45 minutes for the alignment on the first day. Upon arriving on day 2, I was immediately told that there was only 1 technician available and it would take a few hours to get it fixed. I stood my ground, told them what I had been told the day before, and they were able to fix me up and get me on the road in an hour and a half. Biggest problem is this darn feedback form. I don't want to put a nickname in. I have tried at least 10 and all of them are already taken. It should not be a required field if you really want good feedback.
    5/ 5stars
    by  
    on September 15, 2015
    Excellent service and price. Went for a battery check, obtained replacement for very good price and performance of vehicle improved significantly.
    1/ 5stars
    by  
    on August 6, 2015
    Took a long time and they did not put the glove box compartment on correctly they just left it off the hatcg
    2/ 5stars
    by  
    on June 24, 2015
    Went in for an A/C inspection and the $9.99 summer car care package special. I made an appointment online and still had to wait over 2 hours in store for my vehicle to be looked at. I did not receive the tire rotation (bald spots were on the same tires as when I came in), windshield washer fluid top off (low level light was still on when I drove away), or tire pressure adjustment (still deflated when I left) that were supposed to be included with the summer special. They also did not diagnose the long cranking time before starting. I was told I would receive a quote the next day on all of the repairs that I could use, I never received the call. They get two stars because they did correctly diagnose my A/C problem, and I was able to fix it myself.
    5/ 5stars
    by  
    on June 22, 2015
    I recently had a complete brake job and oil change completed at Firestone. The associate Ruben was very helpful and had great knowledge of his job. I was able to bring my car in, have my car repaired, all while not missing any time at work. Due to their excellent driver Mario whom was able to bring me back to work. I received my car back in top working condition. Thank you Firestone Complete Auto Care.
    4/ 5stars
    by  
    on June 14, 2015
    Good service. However it would have been better if they could complete the service a bit quickly. I had to wait for 2 hours for an oil change even with prior appointment booking
    5/ 5stars
    by  
    on May 27, 2015
    Very happy with the service and produce. They were accurate on their time estimate.
    5/ 5stars
    by  
    on January 23, 2015
    Have used Firestone for years for tires, oil changes, inspections. Jeff is particularly efficient and friendly. Very convinient to drop cars off, go home, and then pick up when ready.

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