Car Tires And Services At 13714 East Fwy: Firestone Complete Auto Care In Houston

Come in to your nearest Firestone Complete Auto Care at 13714 East Fwy for all your car care needs. Learn more about our services, hours, and address below to get started.

Firestone Complete Auto Care

13714 East Fwy
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
Emergency Closure: {{ locations[0].alert }}
Store #353236 Managed by Robert Ayala

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If your car seems to be running differently, our auto care teammates can perform a free courtesy check. We'll check oil level, headlights, belts, and more. Plus, we're dedicated to delivering the best quality service possible, all at reasonable prices and a short waiting time. You can even buy tires online and schedule your installation when it's most convenient for you! Visit our location today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

Discover Our Range of Auto Repair Services

With 90 years in the car care service industry, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we strive to provide unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, which means that every service we perform is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(4.4 of 5) - 41 Reviews
1/ 5stars
by  
on March 3, 2019
My truck was stolen from this location
1/ 5stars
by  
on January 16, 2019
Man these guys only stand around not even working they look at you when they stand around knowing your thinking to yourself do the guys even work now wonder why a 30 min oil change take 7 hours what a waste of time they dont car if your in a hurry or need your car I even seen guys bouncing a basket ball in the back like really shouldn't you be working what they need to do is pay by production I bet they would get the lead out then when they have to produce to get a better check I'd consider the way business is done there I will never go back ever
5/ 5stars
by  
on December 7, 2018
5/ 5stars
by  
on October 13, 2018
Both my sales advisor and my technician were so helpful. Even though ‘Robert had no idea that I do some work on my car (I am an older female), he took the time to clearly explain the problem with my car and show me exactly what he was talking about. Because of my experience and my research, I could see that he was telling me the truth. That has been very rare in my experience and I was very impressed, even though the news about my car wasn’t so great. This was my third quote, and even though it was not the lowest, this is the place that I trust.
5/ 5stars
by  
on September 30, 2018
I liked the excellent customer services and the promotions!
5/ 5stars
by  
on September 12, 2018
They carry the Interstate battery that I wanted at a good price. It wasn’t in stock at this store, but the sales advisor was very helpful and friendly. He arranged to have a battery delivered as quickly as possible and also gave me good options if I could not wait to have that particular battery delivered. As soon as the battery arrived he let me know and I went right away to have it installed. The waiting area was very clean, and even they were very busy, it was a very short wait. I was out of there fast.
5/ 5stars
by  
on September 2, 2018
Great customer service
5/ 5stars
by  
on February 10, 2018
5/ 5stars
by  
on January 10, 2018
Great Customer Service with honest employees. Excellent Manager Robert
5/ 5stars
by  
on December 15, 2017
Store manager Robert Ayala went over and beyond to ensure that my car was safe to drive. He took the time to explain the damages and options for repair available. He also assisted me with tow services to move my car from one location to another and then back to the store. He directed the technician to carefully inspect my car for any potential damage to the undercarriage of my car as well. Even when I was completely stressed and upset over the damages to my car, he remained calm and patiently reassured me that all will be ok with my car when he returned it to me. He provided the services I needed while helping me to maintain my budget for these unexpected expenses. His outstanding dedication to customer service, along with his expertise has ensured that I'll be back to that store for future services! Thank you Robert!
5/ 5stars
by  
on October 13, 2017
5/ 5stars
by  
on July 11, 2017
Excellant service
5/ 5stars
by  
on June 7, 2017
I've been to 4-5 different locations but this location is by far the best. The service is always quick., The customer service is always kind and friendly and the service I receive is always great and honest. The manager at this location exemplifies true KIND & COURTEOUS leadership which shows in all of the employees. They are great!
4/ 5stars
by  
on April 11, 2017
Robert was extremely helpful and took the time to explain all the repairs, the costs associated with the repairs and helped me to manage the repairs within my budget. I think the overall experience was one of the best I've had in a long time and I am very appreciative to Robert and his team in making customer service a priority and my repairs his commitment.
5/ 5stars
on April 1, 2017
5/ 5stars
by  
on March 19, 2017
The people there is very helpful and not overcharged like others do.
5/ 5stars
by  
on March 16, 2017
Robert and his team are awesome! They take the time to listen to you and provide you with the best work at the lowest possible price. Thanks guys!
5/ 5stars
by  
on March 11, 2017
always treated with respect and taken care of. everything explained to me in easy to understand terms and why this needs to be done Robert has a great team of associates and technicians working there.
5/ 5stars
by  
on September 26, 2016
I have come to this location multiple times and they have been nothing but great! They always keep my car up and running and I never have a problem. Costumer service is good & they get customers in and out in a timely manner. Great Job!
5/ 5stars
on July 25, 2016
My daughter needed a new tire and by it being a Saturday I figured it would be busy so I dropped it off and ate breakfast. As we were pulling up to check on car after breakfast we went inside to pay and the guy was already done. They worked very fast and was very punctual
5/ 5stars
by  
on May 15, 2016
I gave this Team a 5 star rating for their exceptional pride in putting the customers first and getting their jobs done and done right the fist time ! I really feel that they are very courteous and Timely about their work ! I hope they get to see that they are Given this 5 star's from me if you want ! Thank you and I will drive Safe knowing I go there is what I mean most about their work !
5/ 5stars
by  
on March 29, 2016
They got it Right and I am a Happy and Safer Driver Because I Trust these Guys and Crew with my car every time I need them ! 5 Star's Plus !
4/ 5stars
by  
on November 16, 2015
Happy with my services. Was treated with respect..
5/ 5stars
by  
on November 14, 2015
I was returning home to Nederland after taking my 29 year old son to a doctor appointment. My son is confined to a wheelchair. The van I drive broke down as I entered the parking lot while employees were preparing to close for the night. The employees stayed late attempting to fix the van. After discovering the van could not be fixed that night, the employees stayed until my wife arrived from Nederland which took over an hour. They then helped me transfer my son from the van to the car. Our thanks to all employees involved. This care and compassion is rare and above and beyond the call of duty.
5/ 5stars
by  
on October 1, 2015
Great place to get your vehicle services, great people and great customer service.
1/ 5stars
by  
on September 27, 2015
I had a oil change on 9/20/2015 took my truck to a body shop 9/21/3015 for a popping noise in front end ( truck was in a accident) returning truck for noise. Body shop told me the filter had oil all around it,and also drops on the plug They made sure everything was tight! Today 9/27/2015, I returned to Firestone and told them the story and that my truck was half of a quart low on oil. The guy Edward to my truck straight in recheck everything far tightness and added oil. I will have to say that Edward (English spelling) was extremely professional,and very nice. He also gave me his card,and told me to alert him my next oil change. The first service was poor, but going back the second time I was treated very well. You need to thank Edward, for taking a very mad customer, from poor service and making it a lot better.
3/ 5stars
by  
on September 17, 2015
Great and fast professional service. Will come back again.
5/ 5stars
by  
on June 20, 2015
I used them 2 weeks ago and I'm happy w their service.
1/ 5stars
by  
on May 25, 2015
Been coming to this store for an oil change for over a year now and don't plan to come back after last week. And I regret giving them a good review last week after their service! The only reason this store is getting a bad review from me is because the technician who changed the oil on my truck failed to place the cap back on. I noticed this a week after when I had my AC worked on by my mechanic and was very upset and furious! The technician who did that to me is very lucky the oil didn't spill out and ruin my engine! He would've owed me a new vehicle! And when I called the store the guy who answered the phone didn't know what else to say besides "OK". "OK" wasn't gonna fix my truck if the engine would've gotten ruined for the technicians lack of attention. I will make sure to call corporate about this. Please, make sure you check your vehicle before leaving this place. You might just end up paying these guys to end up with no car!
1/ 5stars
by  
on May 25, 2015
Been coming to this store for an oil change for over a year now and don't plan to come back after last week. And I regret giving them a good review last week after their service! The only reason this store is getting a bad review from me is because the technician who changed the oil on my truck failed to place the cap back on. I noticed this a week after when I had my AC worked on by my mechanic and was very upset and furious! The technician who did that to me is very lucky the oil didn't spill out and ruin my engine! He would've owed me a new vehicle! Please, make sure you check your vehicle before leaving this place. You might just end up paying these guys to end up with no car!
4/ 5stars
by  
on May 22, 2015
Stopped by a week ago for oil change and employees were polite. Reasonable time wait. I always come to Firestone for my oil change, and very pleased with their service.
5/ 5stars
by  
on April 25, 2015
Got the Bridgestone Dueler H/L 422 for my wifes Traverse. Now the rides is so much smoother and the road noise is a lot less then the before. Great buy!!
5/ 5stars
by  
on April 17, 2015
I was very happy to get some answers about my van and the problems I was having, I have been to 5 shops including a dealership with no answers !! Thank you for the great service !!
5/ 5stars
by  
on March 27, 2015
I use this location for ALL of my vehicles, my children's vehicles, my parent's vehicles - they always provide excellent service and have my vehicle history right at their fingertips.
5/ 5stars
by  
on February 5, 2015
I used a month ago and the manager Robert Ayala was so professional. I am so happy!
5/ 5stars
by  
on February 4, 2015
Robert Ayala and his crew always take great care of my vehicles and my family's vehicles. They consistently do a great job and have my vehicle ready on time. It was difficult to find a good honest mechanic until I met Robert. I highly recommend Robert and his crew to anyone.
5/ 5stars
by  
on February 2, 2015
Firestone techs repaired my Jeep a week ago and it's working fantastic! I like their warranty on their service and their awesome attitude.
5/ 5stars
by  
on February 2, 2015
I-10 East store Freeport Exit Houston Texas , Is awesome the employee is so nice and professional . I Walk in and the employee was so nice and well groom he sold me the whole works ( 4 ) new tires a lifetime warranty also a new batteries dont leave out the oil change. When you have good service nice employee you don't mind spending your money . That Firestone protect my whole house hold of care care that ( 3 ) cars . Thank you for a great store and good employee .
4/ 5stars
by  
on February 1, 2015
They are great employees, but when they make an oil change to my car they usually forget to reset the computer, so after I leave the Firestone location the light comes out "Change engine oil." Besides that, everything is fine.
5/ 5stars
by  
on January 26, 2015
I recently had several extensive work done to my car and I not only like the quailty of work that they do but their great customer service, especially Eduardo's and Roberts made my experience a very pleasant one. I have been using Firestone since I purchased my vehicle in 2012 and my expereinces with them have always been great!
5/ 5stars
by  
on January 23, 2015
great service at a great value. Open early and late

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