Car Repairs And Tires At 25951 Nw Freeway From Your Cypress Firestone Complete Auto Care

Ready to come in to your local Firestone Complete Auto Care on 25951 Nw Freeway? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

25951 Nw Freeway
Get DirectionsHours + Information
Sun9a-6p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
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Store #314892 Managed by Adam Hutchings

Unleash Your Car's Potential At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been leading the automotive service industry since we began in 1926. If you think your car could have a problem, our auto care teammates will take a look for free with our courtesy check. We'll inspect lights, air filters, belts, and more. Additionally, we're committed to providing the best auto repair possible at unbeatable prices and a short waiting time. You can even buy tires online and schedule your installation when it's most convenient for you! Visit our location today or book your appointment online or by phone.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

After 90 years in the automotive industry, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we believe in offering outstanding auto care services. Our products and services are covered by our Fixed Right Guarantee, which means that every service we perform will be fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know there's never a good time to get your car fixed, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(4.4 of 5) - 51 Reviews
1/ 5stars
by  
on November 23, 2018
I came in because a light indicated something might be wrong with my battery. They replaced it but the light still was on. I took my car to the dealer, where they told me that my battery was under warranty and that I should not have changed it. To add to it, the issue was unrelated to my car battery. I called to talk to the manager Adam and he stated that they followed protocol and didn't know that my battery was under warranty. I asked for the battery back. He said they already disposed of it. That is not right. My family has been going to Firestone for 30 years. They lost our business. I want a refund of $175.98.
Responded on November 24, 2018
Thank you for contacting Firestone, Mays. In order to complete your refund request, Could you please email us at socialcare@bfrc.co with your contact information, invoice number and a link to this review, we will escalate your concerns to our upper management team. We look forward to your response. We look forward to assisting you further. ^Miguel
Firestone Complete Auto Care - Cypress Management
1/ 5stars
on August 17, 2018
5/ 5stars
by  
on June 13, 2018
5/ 5stars
by  
on June 4, 2018
5/ 5stars
by  
on March 18, 2018
Great customer service from everyone I spoke with, I was kept up to date on the progress of my car throughout the day. The invoice was explained in detail. Very positive attitude by my advisor!
1/ 5stars
by  
on November 27, 2017
I pride myself by keeping my Truck in good shape, today I got the oil changed at Walmart and was going to get a bulb replaced but they said the guy that does that was out, after that I went to get an alignment done at FireStone in Cypress.. my truck was driving smooth but I thought an alignment would make it perfect. After over 2 hour wait.... I got my truck back, I noticed a noise right away so I called and asked if that was normal because it was not making a notice before I got there and they had not mentioned anything to be about any noise, I went right back within minutes and I told the guys that it was making that noise and he started to tell me that it was making that noise already before I got there and I explained no it was not, I just came from getting my oil changed at Walmart and it was not making that notice or I would have had them check it or I would have for sure had them check it. To make a long story short, They want to charge me $500 to get more work done, work that was not needed before I got there, They are rip offs, I checked the reviews and they are not honest. Starting with the manager.
5/ 5stars
by  
on September 27, 2017
Great efficient people
5/ 5stars
by  
on September 14, 2017
5/ 5stars
by  
on September 10, 2017
This location has excellent management. Especially Victoria Sanchez. If you have a problem of any kind, bring it to the attention of management and they will take care of you like family
5/ 5stars
by  
on August 22, 2017
5/ 5stars
by  
on August 14, 2017
5/ 5stars
by  
on July 1, 2017
5/ 5stars
by  
on June 13, 2017
5/ 5stars
by  
on April 18, 2017
Met PV alumni
5/ 5stars
by  
on April 12, 2017
I cannot say more positive things about the crew at this location. The customer service and hospitality that they provide exceeds my expectations every time I visit. Costello is truly the reason why I keep driving from the Heights into Cypress to have my vehicle worked on. I trust her when she says she will have my vehicle concerns taken care of. I'd also like to recognize the consistent and exemplary service provided by Israel. He has worked on my 2006 Jeep since the day I bought it. I trust his work implicitly and get the feeling that he treats it as he would if it was his own vehicle. Victoria and Kevin have also provided fantastic customer service. Thank you all!
5/ 5stars
by  
on April 10, 2017
From the greeting over the telephone to the greeting when I walked in, I felt no pressure but genuine care for me as the customer and the needs of my car.
5/ 5stars
by  
on January 29, 2017
Great staff, very helpful, got 2 tires from another store shipped over and done same day, worked with me on the price. Very knowledgeable and committed to customer service.
5/ 5stars
by  
on January 14, 2017
The customer service is excellent! I would definitely recommend Firestone for automotive needs.
5/ 5stars
by  
on December 13, 2016
Awesome
3/ 5stars
by  
on December 13, 2016
5/ 5stars
by  
on December 13, 2016
After installing several parts, my car runs great!
5/ 5stars
by  
on August 23, 2016
Kevin, store manager is the best, from store #314892, Costello, service advisor 02, was on the desk when I picked up my car, is a very friendly person, Israel 25 the technician who worked on my car is so knowledgeable, friendly, and has worked on my car several times when it needed service, all who work with a leader like Kevin, who leads by example, the whole crew represents Firestone well!!
5/ 5stars
by  
on June 26, 2016
Best service manager I ever met in drivin experiences over 55 years
5/ 5stars
by  
on June 21, 2016
I have done it three times and it won't let me submit, it says not the right location, the address in my invoice is, 25951 NW Freeway Cypress, TX. 77429-1099 every one at this location did a fine job, Kevin the Service Advisor and Israel the technician, also they both are my friend. I will not take my car any where else. The store number is 314892
5/ 5stars
by  
on June 21, 2016
Kevin the Service advisor and manager is great and a personal friend of mine who has been taking care of my car for years. Israel the technician who installed my front new seatbelts is knowledgeable and hard working, he kept me informed of his progress. I will not take my car any place but this Firestone.
5/ 5stars
by  
on June 21, 2016
Kevin the Service Advisor has a great person and manager also my friend, who I trust to take care of my car, Israel the technician who installed my front seat belts is very knowledgeable, and kept me informed of his progress. I will always use this firestone location.
5/ 5stars
by  
on June 12, 2016
Simply great service!
5/ 5stars
by  
on May 31, 2016
Friendly staff and excellant service.
1/ 5stars
by  
on May 15, 2016
The absolute worst experience I've ever had trying to get an alignment. Spent over 3 hours waiting, then was told that my car can't be aligned. I went out into the pit under the car and showed the tech all of the fittings and adjustments. Spent 20 more minutes under the car with him not turni a wrench, and I asked for them to finish and to have my car back. Do not bother going here if you want an alignment.
5/ 5stars
by  
on May 1, 2016
Awesome on-time tire service. Would definitely recommend this location. Thanks, "Costello"
5/ 5stars
by  
on December 12, 2015
I've going to the same place 3years Kevin the manager always looks out for me, I trust him with everything dealing with vechical.
5/ 5stars
by  
on December 11, 2015
Came in for an oil change and had such great service from Adam and Isreal. They took the time to show me what else needed to be done and explained why those repairs were necessary. Both gentlemen showed great professionalism!
5/ 5stars
by  
on October 26, 2015
Excellent service; clean store; honest assessments.
5/ 5stars
by  
on October 7, 2015
Needed a front end alignment after daughter hit a curb. And they were great and fast.
5/ 5stars
by  
on October 2, 2015
The establishment was very clean. The staff was very professional and caring. They work together as a team. It was a pleasant experience for me overall.
4/ 5stars
by  
on September 14, 2015
I use them and I'm always walking away happy ,free wifi ,great prices and friendly faces . mrs.Costelo is great !
5/ 5stars
by  
on September 10, 2015
I will always be a Firestone Cypress customer. The best team from the management to the technicians.
5/ 5stars
by  
on August 28, 2015
Been goino to firestone for a year great place to have your car fixed
5/ 5stars
by  
on July 6, 2015
I had all four tires replaced and an oil change. They did a good job. Happy I went.
5/ 5stars
by  
on June 20, 2015
WALKED IN AND WAS PROMPTLY TAKEN CARE OF! Prices and product availability was on point
4/ 5stars
by  
on June 8, 2015
I have used services at this location on and off since I moved to cypress 6 years ago. KEVIN site manager and service team are very customer oriented. Deal with customer concerns seamlessly. Never actv I n such away that you feel they do not care for your business. Kevin has even personally dropped me off to where I had to be when service time ran over due to unforeseen technical issues. Definitely recommend anyone to try it.
1/ 5stars
by  
on June 6, 2015
Ive take my truck up there several time and have yet to get a alignment last time i went i put fresh paint on all the bolts to adjust everything and there not one wrench mark on that truck and my truck sat there from 11am to 5:45pm an all they did was charge me $150 and move from one parking spot to the next i used to do alignments they take 30s to do unless changing parts so every other month i bring it back to see if maybe they will do there job and what i paid them for and they do excellent at disoppointing me everytime
5/ 5stars
by  
on June 1, 2015
I went to Firestone to fix a puncture on the rear tire of my sedan car. I explained to the Firestone mechanic that I just drove my car out of the dealership in Jersey Village as it was there for its 30k mile service when I realized that I got the puncture. Instead of trying to convince me to stay in the Firestone garage to fix the puncture, after a quick assessment of the tire, they adviced me that it was safe to return to the dealership to request to fix it. If the dealer was to decline, they would be happy for me to return to fix the tire up. I did exactly as I was told and the dealer fixed the tire without additional cost. When a couple of weeks later my truck needed a new front tire, I took it to straight to Firestone since I was impressed with their honesty. Their work is great and I have no complaints. Keep up the good work folks!
5/ 5stars
by  
on May 14, 2015
Excellent service, from the minute I walked in from the service advisor, 02 Costello, and the technician, 75 Christobal Martinez, who did the work on my car.
3/ 5stars
by  
on May 5, 2015
i had to come back twice to get my tires rotated. it made noise the first time and seem like they didn't do it correctly. i had to wait more than 2 hours. Wish they could have done it right the first time so i didn't have to waste my time waiting.
1/ 5stars
by  
on April 28, 2015
Went in for tires and a check engine light. They tried to upset my wife. And then lied about diagnostics done to get double labor on spark plugs and coils since they didn't check first. Not true technicians just parts changers that don't know what they are doing.
5/ 5stars
by  
on April 26, 2015
Previous experience at this location not good. Decided to try one more time. The service advisor was the best I've ever delt with. Seriously had a great experience for achange.
5/ 5stars
by  
on February 3, 2015
They know how to treat their customers. They explain what the problem is and do not try to sell you services you don't need. I have always been treated with respect by everyone in this shop.
5/ 5stars
by  
on January 26, 2015
I have used Firestone for over 25 years and since they opened the Cypress shop I now go there. Furthermore, I insist that all my family members take their vehicles there when in need of service or repair. I know Kevin the store manager and my whole family always receives the platinum treatment..They are the best. If I had a complaint it would be that I recently noticed the mark-up on parts is excessive.
4/ 5stars
by  
on January 25, 2015
Their customer service and communication has always been great
4/ 5stars
by  
on January 25, 2015
They have always been honest and forthcoming with me. I trust them.

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