3/ 5stars
by Tambra L
on January 19, 2019
5/ 5stars
by Shaariq K
on December 21, 2018
Jason is super friendly and very knowledgeable! Explained everything very nicely and made me feel welcome in the store! No matter how many times I come here the service is done at blazing speeds and with perfection. Technicians are amazing at their work and everyone else at the store's reception and equally amazing! Great place to get your services done. They won't disappoint plus the prices are very reasonable! :)
1/ 5stars
by Rony
on December 19, 2018
Please contact me to further discuss the rating and customer service disappointment, before I share the digital recap on all social media venues. Thank you.
Responded on December 19, 2018 Hi, Rony. We regret to hear that you are unsatisfied after your recent visit to Firestone. We want to ensure that your concerns are met by our management team. Will you please email us at socialcare@bfrc.com with your contact information, a link to this review, and details? Thank you for your feedback and we look forward to working with you. ^Katrina
Firestone Complete Auto Care - Coppell Management
1/ 5stars
by Rony
on December 19, 2018
Asked the rep. to check the check engine light as it was free. Rep. said they could do it but they would not be able to tell what the reason was for the check engine light to come on. If I wanted to know why it is on then they would check it for a fee of $79.99 (I think). Complete up sale. It was a lady representative and I didn't get her name. When you go to Orielly or AutoZone the cod e scan for free and tell you the trouble codes (possibilities). But at this Firestone the tried to pursued me to pay for the codes, rather than do the complimatary check as advertised. At least first scan it and tell me all the possible reasons for the code rather than right out the gate say in not so many words "the complimatary check is useless/won't provide information. Which is not true. Disappointed and they fell short if customer service due to this.
Responded on December 19, 2018 Hello, Rony. We have responded to your other review on this store and we'd like to help. Please email us at socialcare@bfrc.com and we'll be happy to help. Thank you for your feedback and we look forward to your response. ^Katrina
Firestone Complete Auto Care - Coppell Management
5/ 5stars
by Jackie B
on December 10, 2018
Always friendly, professional and trust the service I receive.
5/ 5stars
by LINDA C
on October 3, 2018
The entire staff were friendly and professional. Rick was extremely helpful in giving me directions to points of interest in the area since I am new to Coppell. My car was fixed in a timely manner. Everything was explained to me about the service being done to my car.
5/ 5stars
by Michael J
on September 1, 2018
Jason was great in fixing my car , his team also
5/ 5stars
by Bob M
on April 28, 2017
Great customer service, knowledgable technicians, and a fair price. Highly recommend
1/ 5stars
by Marlin
on November 16, 2015
Asked them to take a class one trailer hitch off my vehicle. Consisted to removing 4 bolts. Charged $60. Won't be back.
5/ 5stars
by WSV73
on November 5, 2015
The staff was very friendly. Service was professional and fast.
5/ 5stars
by TommyfromIL
on November 5, 2015
I drove from Georgia to Coppell Tx, needed an oil change. Google Firestone service center found this one. Reviews where questionable. Took a chance anyway. Called for appointment, servise man said he could take me now if I could get there in 20mins. I got lost , called then back, he gave me new directions. Got there and they did the oil change straight up. No tricks or you need more work stuff. Heads up, you need to know your car No matter where you go. Two weeks ago I knew I needed a wheel alignment , Firestone took care of that in Fort Meyers, Fl
5/ 5stars
by DavidLee
on September 18, 2015
It's important to feel like you are getting the right information concerning your vehicle. It's equally important to feel like you are getting an honest quote from competent mechanics and these guys got it right.
5/ 5stars
by Robert1360
on September 4, 2015
I been using their service for the last eight years without any complains at all great job guy's
5/ 5stars
by Jeffco
on July 28, 2015
They were polite, got what I NEEDED DONE and helped me out with a coupon on my scheduled maintenance.
1/ 5stars
by Mad a
on June 6, 2015
I've gone to this location for the repair of two cars over the years. They try to guilt you into getting unnecessary repairs. The repairs that I pay for are done well so I don't have any problems with that. I typically go to this location because it close to home and that's the only reason. Recently, I called to find out if they would be able to replace a part on my car. I spoke with a rep who stated that they would have someone contact me the next day. Unfortunately, no one returned my call. I was too busy to call during working hours and called them on the weekend. Aaron, the store manager was dismissive and didn't want to bother with working with me. He didn't even try to look for the part needed even though I was dissuaded from bringing in the part needed for them to replace it. He went on saying that he may not be able to find the part. When I asked if he would even try, he continued saying that it would be hard to find if the part is discontinued. Well... did you check? I eventually just hung up with him since we were going no where. I have spent thousands of dollars at this place. I'm done with this location. And Aaron, you need to work on your customer service.
5/ 5stars
by Denny2017
on June 2, 2015
After all the recent rain, my brakes were squealing a lot. I went to another auto shop close to my home and was told I needed a complete brake system overhaul and it would be $1200. I came to the Coppell Firestone where I usually get my tires and oil changed and they told me there was absolutely nothing wrong with my brakes and the squeal would stop after a few days. Sure enough about two days later, no more noise. And they said even if I did need a full brake job, my cars brakes would only be about $500, all new parts included. I highly recommend these guys for anything you need done.
5/ 5stars
by Denny2017
on June 2, 2015
I phoned ahead to let them know my wife was coming w/ a nail sticking in the side of a tire. She showed up and they replaced the tire under warranty at a very fair price and had her back on the road. They are knowledgeable and always steer us in the right direction.
5/ 5stars
by Becs
on May 29, 2015
We have 5 cars under the care of the employees at this location. They have always been highly professional, honest, timely, and we know we can trust their recommendations and service. They have always provided the highest level of customer care. We highly recommend them and will continue to use them for out car care needs.
5/ 5stars
by Allen44
on May 24, 2015
Did great job on my last visit. Only thing was they called to let me know my car is ready 5 minutes before closing.
5/ 5stars
by dlcarr80
on May 5, 2015
I was treated respectfully and felt like a valued customer! Brian deserves a promotion and the techs are amazing!
3/ 5stars
by Roseanne
on April 27, 2015
I always have my cars serviced at Firestone. It is only now that I can give feedback. My recent service was completed well and I am happy for the service but.... The only request I would like to make is that whoever is at the front desk should be more welcoming (a smile will help), friendlier and not rushing me too much each time I come in. Seems like there is always a hurry. I undertand time management but this makes me feel like I am just a number and not a person. My daughter felt the same and she decides to go somewhere else if she can help it. My son also experienced the same unprofessionalism or unfriendliness so he refuses to return and brings his business somewhere else. Not good if the company is a service company. Hopefully this can be improved because I like the Firestone brand. Thank you.
5/ 5stars
by Pamander
on April 26, 2015
I've been going here and a few other Firestonlocations e for years bc my roommate worked at one. He no longer does, but I've never doubted the service so I keep going back. This most recent visit, they did so much! Front brakes, inspection, oil change, all new tires, and an alignment. Walked out very happy with the cost considering the amount of work done. They did forget to reset my parking brake, but I called and they told me just bring it in and theyll take care of it. Super nice guys.
4/ 5stars
by Consumer i
on April 25, 2015
I have bought several sets of tires from this Firestone Location in Coppell. They have been good to work with and have always shot straight with any issues with the cars. Good folks to work with and I will keep going back to them.
4/ 5stars
by tirezfor m
on April 14, 2015
Excellent service by Bryan and team in fixing my car
1/ 5stars
by blah
on February 27, 2015
We dropped our car off for half the day to have the tires rotated. After getting home I noticed the tires were not rotated. I brought the vehicle back after a few months to have the tires rotated before a long trip that day but the manager could not get me in before I had to leave. The manager was very rude and demeaning. He insulted me and ask me why I waited so long to bring it back. I explained my situation but he continued to rail against me. He has been rude to my wife as well. I called the district manager and was assured that something would be done and that he would follow up with me but I never received a follow up. I've giving up and no longer go to this location due to the manager's lack of customer service. I would suggest trying one of the other area locations due to the above factors.
5/ 5stars
by Donald D
on February 26, 2015
Brian is a friendly and trustworthy service advisor
5/ 5stars
by Susiet
on February 26, 2015
I bought new tires and am very pleased with the quality & great service I received.
5/ 5stars
by Mrs J
on February 26, 2015
We have been customers of this store for several years and have had a lot of maintenance done on one of our vehicles that has high mileage. The guys are great at helping establish priority of needed repairs and have always handled themselves with integrity. When we've had customer service issues they are always handled professionally and to our satisfaction! I would wholeheartedly recommend this store.
5/ 5stars
by youwillneverknow11
on February 6, 2015
I love coming to this Firestone location! Rick Durham and Brian Gibbs always make the visit so much easier and make the customer service experience great! Always honest and quick service!
5/ 5stars
by Scott 3
on January 28, 2015
I use the Firestone in Coppell off 121 for most of my auto service needs. Great service, friendly, prompt and competitive price.
5/ 5stars
by RFM11
on January 23, 2015
I have been using them for years and they always do a great job.
1/ 5stars
by zjnahoney
on January 23, 2015
Used them and left me stranded with my fiance worst experience that I have ever had.
5/ 5stars
by JayB
on January 22, 2015
I love these guys, every time we come in they are pleasant and professional. They take great care of our car and when we drive away we have a great sense of relief. All I can say is thank God for Firestone.
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