5/ 5stars
by William M
on December 6, 2018
I really feel comfortable going to this particular Firestone. They really take care of their customers. They keep you informed. I have had no surprises there. Perhaps I am lucky? In any case, I am well taken care of.
1/ 5stars
by Jim R
on November 6, 2018
Terrible service - no communication from anyone. No respect for anyone's time but there own.
Responded on November 6, 2018 Hi, Jim. We apologize for the negative experience that you had at our Conroe, TX store. I want to assure you that we do hold our service to a higher standard than this and I would like to assist with getting your concerns escalated to our management team to investigate. Will you please email us at socialcare@bfrc.com with your contact information, a link to this review, and any invoice numbers you may have on-hand? Thank you for being a valued Firestone customer and we hope to hear back from you soon. ^Katrina
Firestone Complete Auto Care - Conroe Management
5/ 5stars
by Tammy J
on October 4, 2018
Very friendly attentive service throughout. Clean and relaxing waiting area with coffee. Guys took few minutes for casual talk. I left Discount Tire unhappy and went to Firestone. It was well worth $20 to fix my tire and had a much better experience.
Responded on February 10, 2019 We are glad you enjoyed your experience at Firestone, Tammy. Please visit us again soon! ^Miguel
Firestone Complete Auto Care - Conroe Management
5/ 5stars
by Clint R
on September 11, 2018
As has always been the case, Advisor Travis was friendly, courteous, and professional, but in this particular case the technician duly discovered an issue (a frozen caliper and abnormally worn rotor and pads) during the requested wheel balance, rotation, and alignment service, that led to repairs that were totally unexpected on my part. Both the technician (who also demonstrated extraordinary competency on a prior visit on a different vehicle) and Travis took the time to show me the issue and thoroughly explain the causal factors, and then made an honest attempt to free the caliper pistons; in the end that was unsuccessful and as a result extensive repairs were required (replacement caliper and both rotors and pad sets plus fluid flush), but I left feeling that the right things were done right. As a long-time customer (16 years) at this particular store, I sincerely appreciate the conscientious, cost-conscious, and customer-centric service that I've come to expect and trust that I'll get there.
1/ 5stars
by Paul A
on August 22, 2018
Went in just after 9 in the morning for a rotate and balance and Alignment was told it would take a couple hours ended up waiting 5 hours for my vehicle
1/ 5stars
by Candace P
on August 6, 2018
Very Poor experience: After 3 attempts of dropping off vehicle, our vehicle was serviced with a reminder call to the location. We received no status updates, no recommendations on services, and no phone call on when vehicle was ready.
1/ 5stars
by Frederick R
on June 12, 2018
1/ 5stars
by Jan D
on April 12, 2018
Had to make 3 trips to this store in order to get my repairs properly completed. First repair failed, and finally after 2nd and 3rd failure to log my appointments, and waiting 3 hours with my car sitting up idly on the lift for the part to be delivered from their local, Conroe warehouse, my car was repaired. BEWARE, I DO NOT RECOMMEND USING FIRESTONE, ESPECIALLY THIS LOCATION !
1/ 5stars
by kaleb s
on February 21, 2018
time expectations were not made clear. I was not made aware that an inspection tech was at home sick that day and they were running at 50% manpower. Had this been made clear to me, I would have politely taken my business elsewhere. A state inspection should take 10-15 minutes... I left after an hour and a half and the second vehicle was just being taken back
5/ 5stars
on February 10, 2018
Roger was awsome!! I've had 2 cars at this location and the service is spectacular!!
3/ 5stars
by Jose B
on September 4, 2017
Purchased a new set of tires with lifetime balancing and alignment. I wasn't given the choice to pick a bigger tire, I called a couple of days later to have them replaced and the manager wanted to charge extra for balancing when i already paid for lifetime.
5/ 5stars
by David
on May 1, 2017
Every time I have been to this store I was treated with respect, professionalism and care. Logan is a true professional!
5/ 5stars
by Pamela A
on April 1, 2017
My recent experience at the HWY 242 Firestone Complete Auto Care, 16802 Interstate 45 S., Conroe , TX., 77384; was exceptional due to the not so good weather that passed through. Thunderstorms and electricity going out for minutes. Logan Meekma-Store Manager & Joshua Smolik-Manager of tire sales, honored the store and personal resources that supported Firestone. They use all resources wisely and with deep appreciation to get us out the store at a timely matter.
5/ 5stars
by Denise W
on March 8, 2017
Great customer service!!
5/ 5stars
by Gwen S
on February 20, 2017
Josh and the team there were awesome! Great customer service. Very attentive to our specific needs.
5/ 5stars
by Chris R
on October 19, 2016
Logan and Josh take the time to listen to your needs. They then work a way to ensure your needs are met to fit you and your vehicle best. I feel informed as they work on my vehicle throughout the repair process. We take all of our vehich to this Firestone for the first class service. Thank you for making us feel like family and making it safe for us on the roads.
5/ 5stars
by Peter
on August 28, 2016
Miguel took the time to make sure my needs were met and then some. Tires are a big investment and Miguel made sure that I left the store with A) a high quality tire B) a tire that wouldn't break the bank and C) a tire that would meet the needs of what I was looking for, even when I was very indecisive
5/ 5stars
by Leo S
on June 26, 2016
Miguel Salmeron assisted me with my Auto issues. I have to notify you upfront that I am not one to gush over good or excellent service...It is heartfelt and I want to take a moment to express my gratitude that is the least that I can do. He was prompt, courteous and very knowledgeable about the Automobile Industry. He and his team were able to pin point the problem and solved the issue and restored the quality of the cabin temp as I experienced when my car was new. This is the second time that I have gone to Firestone In The Woodlands to get my auto problems resolved. On both occasions I was very pleased with the results. Miguel was very respectful and mature for such a young individual. He was able to give me advice regarding the issue after researching the problem with his team. I would personally categorize Miguel's approach in dealing with my family and me with the utmost professionalism. I am writing this as a humble note of appreciation for the outstanding Experience. I am absolutely certain that you will never find mediocrity in Miguel’s vocabulary, decorum or attitude. Exemplary, consummate and commendable has been my experience with Miguel Salmeron and his Firestone team. I would love to recommend your company to anyone who needs auto repair service in the future.
5/ 5stars
by linda k
on March 26, 2016
Jason King was a great mechanic, solved my problem on my car. Explained what he was going to do to it. Did an excellent job, great customer service.
3/ 5stars
by dkariel
on December 5, 2015
I bought brand new tires for my car, and after they suggested I have othe repairs done, One I knew needed to be done already but the other two I had checked at my dealership when I got back because I believe the tech broke my tire air pressure sensor when putting the new tires on. But with out authorizing repairs for $89.00 i can not find out if its broken or the battery died. So when I had the dealership check my car over also they told me I do not need the extra repairs suggested at all and I find it disconcerting that $1100 in repairs were suggested that if I chose to have you do would have been a waste of my money.
5/ 5stars
by Zosia
on May 8, 2015
I used them week ago and am so happy now I will go just to this place
5/ 5stars
by Runner 5
on February 13, 2015
Quality work, never had a problem with their work.
5/ 5stars
by emanon
on February 3, 2015
They have serviced my vehicles for almost 10 years now and have always been pleased with the service and people.
5/ 5stars
by MikeG
on February 2, 2015
I was very pleased with the service I received. As always, it was to my satisfaction. I have used this location for many years and have never had a bad experience.
5/ 5stars
by ging
on January 29, 2015
I always bring my and my husband's car here for service and have always been very satisfied with the work performed and the service provided by the staff. Also I like the fact that Firestone matches competitor's coupons.
1/ 5stars
by mmmm
on January 27, 2015
I have used them on all of my vehicles and 80% of the time I find their quotes useless and way out of line. Trying to sell me what I do not need by the thousands
5/ 5stars
by Windsor42
on January 25, 2015
I have learned I can rely on them to record what has been done, what needs to be done, what is becoming a potential problem, etc. That knowledge gives me confidence I am getting the right maintenance on my 2000 SVU that only has 90K miles, and I need to keep in good condition. I panicked when a clanging rattle developed, took it in, and sure enough, it was sway bar bushings - something I had been warned about the prior week when it was in for something else. Explanations are always clear, and the prices are fair, esp. with promotions/coupons. Used for new tires and rotation/inflation, inspections, repair, battery, wipers, whatever.
5/ 5stars
by Hawk68
on January 24, 2015
It's the only place I take my car to for service. From Oil changes, to brakes, to tires, they offer outstanding service.
5/ 5stars
by Ron N
on January 23, 2015
I have been coming to this store for years and have always found them to be polite. professional and on top of the situation.
5/ 5stars
by GayleK
on January 22, 2015
Every time I have been to Firestone, I have appreciated the friendly competent service. They are usually busy, so time waiting is my only complaint.
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