Car Repairs And Tires At 311 S Congress Ave From Your Austin Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 311 S Congress Ave! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

311 S Congress Ave
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
Emergency Closure: {{ locations[0].alert }}
Store #679712 Managed by Carl Gramzow

Professional Auto Repair From Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If something about your car seems off, our auto care teammates can perform a free courtesy check. We'll inspect lights, steering, belts, and more. Additionally, we're committed to providing the best auto repair possible at unbeatable prices and a quick wait time. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Visit our location today or plan your appointment online or by calling (512) 777-4242.

Find Great Deals On Tires For Your Car.

Discover Our Range of Auto Repair Services

After 90 years in the automotive industry, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we strive to provide outstanding auto care services. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means the service or repair is done right the first time. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, and that's why we're always working to make the process as seamless as possible.

Customer Reviews

(4.5 of 5) - 58 Reviews
5/ 5stars
by  
on February 26, 2019
I was unclear on diagnosis charge. Still feel it’s part of the job to diagnosis and that Firestone benefits from my lack of car knowledge. The people who work there are what brings me back
5/ 5stars
by  
on August 29, 2018
Craig and the rest of Firestone team have taken care of me time and time again for over 8 years. They always do a great job that's fast, quality, and without adding a bunch of unnecessary services or charges. They appreciate their customers and are always so friendly n helpful. That's why I keep coming back.
1/ 5stars
by  
on July 4, 2018
they broke off wheel lugs, stripped out lugs. then with me stressing to the manager on how much i needed my truck cause i delivered puppies in it she said she could not , would not have her guys still overtime to fix it even after i brought them the lugs to replace the ones they broke off. i agree to let them keep it overnight! the lady dosent even consider to tell me that their closed the next day. now someone emailks me for a puppy to be delivered and guess what i lose out on $700.00! now i ask WHO IS RESPONSIBLE FOR THAT LOSE! EVEN AFTER STRESSING TO THE LADY SHE HAS THE AUDACITY NOT TO MENTION THAT THEY ARE CLOSED THE FOLLOWING DAY!!!!!!
1/ 5stars
by  
on June 10, 2018
took three hrs for oil change, lube and tire rotation looked at grease fittings determined they didnt grease them took it back and they greased em wonder how many people get rippedoff there i wont go back
5/ 5stars
by  
on March 27, 2018
I was very pleased with the end result with the offer that was given to me by Craig and Carl at the Congress location in Austin Texas and will continue to be a loyal Firestone customer and have also sent an Email to corporate letting them know how my needs were resolved by true professionals . see you when I fix the rack and pinion on the 2005 Silverado and take it in for the alignment. Thanks OM
1/ 5stars
by  
on March 27, 2018
The last experience with the Firestone on Congress Ave was one of the most upsetting one in my 22 years of doing business with any of the Firestone shops in Texas, and sent corporate an Email stating the problem I incurred on my last visit
5/ 5stars
by  
on February 5, 2018
5/ 5stars
by  
on January 15, 2018
The service reps went out of their way to find me a used wheel that was a match to my existing wheels...at a fraction of a new wheel price. Service was quick and friendly, too! I was on crutches and Craig rushed out to open the door for me and pulled my car right up to the entrance to save me hopping the extra distance. Chivalry is alive and well at Firestone on South Congress!
5/ 5stars
by  
on September 29, 2017
While driving home with the windows down, I heard a noise. When I got home, I discovered a nail in my tire. I immediately started calling around and no one had "availability". When I called Firestone, Brett answered the phone and said "come on in, we will take care of you". When I got there, my truck went right on the lift and they started looking at my tire. Kevin the technician told me that he could patch it and would take care of it. I am so grateful they were able to fit me in and fix my tire. I was not looking forward to changing a tire in the rain. I was in and out in less than an hour. The friendliness and level of customer service was stellar! We had been bringing my wife's old car here and always had a good experience. I will continue to tell everyone I speak to that Firestone is the place to go! Thanks again guys!
5/ 5stars
by  
on June 2, 2017
Great and Outstanding service
5/ 5stars
by  
on May 24, 2017
5/ 5stars
by  
on March 3, 2017
Montell was Awesome Francis Rock David was Great
5/ 5stars
by  
on December 13, 2016
I have used these guys for 11 years now and not one bad experience. They always take the time to explain and give good advice. Trustworthy, honest and great at maintaining/ fixing cars!
5/ 5stars
by  
on December 10, 2016
I have done this three times, this store number 314892 is the best!
5/ 5stars
by  
on December 10, 2016
I always go to this Firestone because of the manager Keven, and Jon and technician Israel. This is a ten star Firestone!
5/ 5stars
by  
on December 10, 2016
5/ 5stars
by  
on November 9, 2016
I am not one to write reviews but I do rely on them and trust people's opinions, especially when it comes to something to do with my car. I know nothing about cars except that I love mine so its incredibly important that I find a place that I can trust. The SoCo Firestone location is amazing. Everyone there is nice, knowledgeable, trustworthy & they get it done. Highly recommend!
5/ 5stars
by  
on September 27, 2016
Excellent customer service, especially from Craig and JJ. I've trusted their advice for many years and they've always been honest and trustworthy!!
1/ 5stars
by  
on June 16, 2016
I brought my truck in to have the Ac fixed so the dash had to be taken apart. Labor was $680.00. When I got it back it was 95 degrees out so I turned it on and it didn't do anything. When I stopped my truck I tried to open the glove compartment but it was jammed and would barely move. I looked around more, and found that there were scratches everywhere, pieces were not installed properly (or at all), and wires were just hanging down because pushing them back up where they go was just too much work. I brought it back and was told to bring it in the next morning and I would have a rental waiting for me only to find out the next morning that they can't authorize a rental so I'm left there waiting to drive around without Ac. Not only did my wife miss a whole day of work so I could have her car, but then I had to miss work because I had to wait while they looked at it. When I was driving home that day it started jumping and sputtering at about 50 mph and when I called and told him he said "sounds like your transmission. We didn't do anything with that". I have nothing but bad things to say.
2/ 5stars
by  
on May 24, 2016
Had an 11 a.m. appointment, but waited all day for them to fix a slow leak in one tire and to rotate tires. When I arrived back at the store at 4:30 they hadn't even started on it yet. Was never informed that it wouldn't be done until 6:30 pm with an 11 a.m. appointment.
5/ 5stars
by  
on April 11, 2016
Professional, honest, fair and hardworking! Thanks Craig.
5/ 5stars
by  
on March 19, 2016
5/ 5stars
by  
on November 23, 2015
I bought a new set of tires and everyone I interacted with was extremely nice and helpful. They didn't try to upsell me on unnecessary things.
5/ 5stars
by  
on November 21, 2015
Went in for an oil change and got my steel wheel pumped replaced. The part arrived next day and my car was ready early afternoon. They are very friendly and even gave a great place to eat (we are out of towners staying at the Marriott) thanks again!
4/ 5stars
on November 17, 2015
convenient to work. Fast service and explained issues. Recommended service for the future
3/ 5stars
by  
on November 2, 2015
They were efficient in their work and got me back on the road as soon as possible.
2/ 5stars
by  
on October 29, 2015
I went at 7 am and the oil change was not completed until 10:30. I was originally told 9. The also called at about 9:30 to ask me if I needed a bunch of unnecessary things including removing corrosion from the battery.
5/ 5stars
by  
on October 26, 2015
We noticed the battery light was on when we we getting ready to return to San Antonio after a day in Austin. Was certain that the problem was with the alternator, but could not get it to the shop before they closed. Dropped it off that night and was there when the store opened at 7am, they had already opened a ticket on the job and was about to pull it in. We walked to Wataburger for breakfast and by the time we got bat they were done. And it was less than what was quoted the night before.
5/ 5stars
by  
on October 24, 2015
Got car in, problem diagnosed and fixed in record time!
5/ 5stars
by  
on October 11, 2015
They took the shimmy out of my steering and my Jeep is running great.
5/ 5stars
by  
on October 9, 2015
The staff was super professional and vey helpful. I would recommend their services to anyone who needed an auto repair.
5/ 5stars
by  
on September 27, 2015
The Guys at Firestone are always reliable and accommodating.
4/ 5stars
by  
on September 24, 2015
I took my car in a oil change which I have done before. I asked to replace a parking light, which I could do since it could only changed by going under the car. Since my car was already to the lift, I thought it would be simple. It was took them about two minutes. I was upset that they charged me $12.00 labor for two minutes of time. Plus I was not told how much they would charge me to do it. Thought it may have been done as a courtesy. I didn't mind paying for the part, $2.99.
5/ 5stars
by  
on September 21, 2015
I always get the best service everytime I go to Firestone on Congress. They are friendly, helpful and efficient.
5/ 5stars
by  
on September 20, 2015
I had a nail in my tire and they took care of me :)
5/ 5stars
by  
on September 16, 2015
I went to Firestone for an oil change and I'm glad I did. Brad Somers/Managing Partner (Austin, TX) gave me great customer service and looked for ways to save me money.
5/ 5stars
by  
on August 7, 2015
I was a little nervous to go to this firestone after reading yelp reviews, but didn't have much of a choice. Once I arrived the customer services was down to earth and friendly. They helped me immediately, gave me an honest answer on my time line and called when the car was done. Everyone was friendly, they seemed like the kind of people who wouldn't rip you off because they don't want to get ripped off either. I'm honestly happy I found a service center so close to my work that I can trust. I'd go there again for sure.
5/ 5stars
by  
on July 17, 2015
Nice job! I needed just oil changing, but you went extra mile and told me more about my car!
5/ 5stars
by  
on June 25, 2015
I needed a headlight replaced and my yearly inspection. My service was accomplished quickly & efficiently. I always appreciate that they highlight other areas that need attention but don't pressure me to purchase.
5/ 5stars
by  
on June 16, 2015
Great experience, honest advice. Not trying to sell unneeded service. Thanks for a great experience.
4/ 5stars
by  
on June 9, 2015
I went in to Firestone about 2 weeks ago to have tires put on my 1958 F100. The customer service rep. I spoke with seemed he might have been having a bad day but quickly change is attitude when I called him on it. He got me in and got the tires installed for me in a reasonable amount of time. Unfortunately the tech that worked on my truck did not properly install the driver side hub cap and it fell off while driving. This being and old truck and rare hubcaps I was upset. I called Firestone and they apologized and said they would pay for a new one. These being rare I was only able to find a set and the seller would not part them. I called Firestone and explained. They said no problem just bring us a receipt. To sum it up everyone makes mistakes occasionally we are human. Its how you choose to deal with it when they do happen. I feel that they dealt with the issue perfectly and seemed honestly sorry. I am happy with my new tires and the level of service I received.
3/ 5stars
by  
on May 26, 2015
I got a hole in my tire patched up last week and while it took them less than an hour the price was around $40 which is higher than any other place I have ever been. On top of that, the elder gentlemen who did the paper work in the front was VERY rude to me telling me I "better be there before 7 to pick my car up because he WILL be walking out of the door at that time"
5/ 5stars
by  
on May 20, 2015
very knowledgeable staff and easy to work with. Thanks again
5/ 5stars
by  
on May 7, 2015
The South Congress location in Austin has a great, honest team who take very good care of my care and now I will only go them directly for any future maintenance service.
5/ 5stars
by  
on May 4, 2015
dropped off our car at closing time Saturday. They had it diagnosed and fixed and back in our son's hands Sunday afternoon. Very nice to deal with. I would trust them to do any type of repair.
5/ 5stars
by  
on April 27, 2015
Great service! Exceeded my expectations! finished the job on time!
5/ 5stars
by  
on April 27, 2015
I had my brakes fixed about a week ago and they did a great job, were honest and very nice. Will definitely be back.
5/ 5stars
by  
on April 20, 2015
I used FS about two weeks ago and as always very satisfied with Brad and Craig's help. Saved money on tires and continue to trust them to give me the help I need and a quick turn around time on my truck. Like the FS tire better than what I did have plus it is a more quite ride. Hope FS appreciates their work as much as the customer!
4/ 5stars
by  
on February 26, 2015
I had a tire blowout on 71 and called several local tire companies before deciding on Firestone. They were able to replace the tire within a few days at a fair price and with very courteous service. The only reason I held back on a higher rating was that when they replaced my spare they put it upside down so for a couple of weeks it thumped every time I hit a bump. When I took the vehicle to my dealer for service, they turned it right side up and all is well. I'll definitely go back to Firestone and ended up purchasing the extended service plan so if this ever happens again they'll have it covered.
5/ 5stars
by  
on February 25, 2015
I have been using Firestone for over 20 years. I think that says it all. I find this particular location at Braker & Mopac to be outstanding.
5/ 5stars
by  
on February 3, 2015
I have been bringing my car here for 3 years! They are always honest and up front. Love them!
5/ 5stars
by  
on February 3, 2015
Started doing preventative maintenance with this location. Guys were great and helpful to lay out a plan to take care of things step-by-step. Ran into an issue with warning lights on dashboard. They troubleshot it quickly; told me about problem and resolved it cheerfully and efficiently.
5/ 5stars
by  
on February 2, 2015
I TRUST FIRESTONE WORKING ON MY VEHICLES, AND THEIR RECOMMENDATIONS.
5/ 5stars
by  
on January 26, 2015
Each time I go to this Firestone I am well taken care of. They are the best.
5/ 5stars
by  
on January 26, 2015
Great service, excellent repairt work, and a convenient location
5/ 5stars
by  
on January 25, 2015
I take my car and truck here for 99% of its service and for tires. Craig and Brad are great guys and do a great job making me feel welcome and that my business is important.
5/ 5stars
by  
on January 24, 2015
Brad, Craig and the entire service team at this location have never let me down over the past four years. Their mechanics do impeccable work and their prices are always very fair. Highly recommended.
5/ 5stars
by  
on January 23, 2015
Your guys at Congress and Riverside are genuinly nice and knowledgeable. What was their problem is lack of proper tool to diagnose tire pressure sensors.

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