Car Repairs And Tires At 13300 N Fm 620 From Your Austin Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 13300 N Fm 620! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

13300 N Fm 620
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p
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Store #298792 Managed by Roger Swift

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If your car seems to be running differently, our professional teammates can offer a 19-point inspection, at no cost to you. We'll examine lights, headlights, hoses, and more. Additionally, we're dedicated to offering the most consistent service on the market, all at reasonable prices and quick turnaround times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Come in today or plan your appointment online or by calling (512) 777-4239.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

With 90 years in the car care service industry, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. Our services are backed by our Fixed Right Guarantee, which means that every service we perform is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, so we do our absolute best to make the process as seamless as possible.

Customer Reviews

(4.3 of 5) - 47 Reviews
2/ 5stars
by  
on October 11, 2018
Recommended things I didn’t need. Didn’t recommend things I did need (even an obvious one, wiper fluid). Replaced oil with the wrong oil type...
Responded on November 5, 2018
Hello Philip. We are sorry to hear about your dissatisfaction with the service you received at this location and we would like to assist you in getting your concerns addressed with our management. Please email us at socialcare@bfrc.com with your phone number, invoice number, and further details. Thank you for choosing Firestone, we look forward to your response. ^Stefanie
Firestone Complete Auto Care - Austin Management
5/ 5stars
by  
on September 30, 2018
5/ 5stars
by  
on July 21, 2018
The entire team did a superb job of helping me get my truck fixed and inspected on a busy day! They care about the customer and understand what great customer service is each day! Thanks again Roger, Ryan, Curtis, Randy and Frank!
4/ 5stars
by  
on June 25, 2018
I like this Firestone and use this Firestone regularly. Had one issue this visit. When the agent called to tell me I needed a new battery, I inquired as to how much would it cost. I was told $149(+/-). When I went to pay the bill it was $188(+/-). The agent had not mentioned a $25 Check Battery fee (which is excessive, as I can get the battery checked for free almost anywhere) and a disposal fee. The fees do not bother me as much as the fact that I was not informed of the fees when I authorized the service. Such creates a mistrust. I like this store and its friendly customer service. However, they should always tell a customer the total cost when asking the customer to authorize service - in my opinion.
5/ 5stars
by  
on May 20, 2018
Under New Management! Great service, quality and value!!
4/ 5stars
on January 9, 2018
5/ 5stars
by  
on December 2, 2017
Jordan, this store's manager, is the best in the business: caring, knowledgeable, ethical, effective. He speaks clear, honest facts, makes sure the customer understands the options, and gets it done. Excellent team in the lobby and shop. Highly recommend!
5/ 5stars
by  
on October 23, 2017
Thanks to Jordan!!! He gave me an amazing deal on 4 brand new tires.... I feel safe on the road again.
5/ 5stars
by  
on August 4, 2017
Although I didn't catch my sales advisor's name, he is the reason I would consider this location again. Very professional yet personable and polite. This time I was just in for an alignment - it was checked and turns out I didn't need it and there was no charge. Although it was busy, work was performed as estimated.
5/ 5stars
by  
on July 2, 2017
We had a 5 star experience from the time we called for pricing to the time the services on our vehicles were completed! Randy was fast, friendly and very professional with an exceptional attitude. The guys did an excellent job taking care of our vehicles much more quickly than expected on a busy holiday weekend. It's obvious that Randy loves his job and cares about his customers. The kind of customer service we received is hard to find these days. We will be using this location for all of our vehicles servicing needs from now on. VERY SATISFIED CUSTOMER!
5/ 5stars
by  
on February 27, 2017
Chris Sigman was helpful, informative and respectful of my time even though I was late for the appointment. He is knowledgeable and an asset tot his company.
2/ 5stars
by  
on November 24, 2016
We got all four tires replaced on November 23. We woke up on November 24 to a completely flat tire. Our Thanksgiving plans are disrupted beyond belief! When you spend this much money on car you expect it to work!
5/ 5stars
by  
on July 17, 2016
Store was extremely busy, I was very impressed how quickly we were serviced. The employees seemed happy at their work, everybody smiling and joking with one another working hard. Obviously very well Run business.
5/ 5stars
by  
on May 20, 2016
Best place to go to! Fred was a very helpful person and explained everything we wanted to know in full detail for us to completely understand. He listened to all of our problems and the other workers here were very nice and understanding. He'll make sure you aren't wasting your money on something you don't necessarily need. Very busy place, I recommend giving them a call to set your time slot so you don't have to wait for so many hours. Will be back here again!
5/ 5stars
by  
on May 1, 2016
We've had our vehicle serviced at several of the Firestone locations in the Austin/Round Rock area but the Ranch Road 620 location is our absolute favorite for many reasons. First reason is the staff. They're kind, courteous, and quick to make sure you have everything you need. Second reason is the atmosphere in the waiting room is clean and quiet. Third is the quality of work done on our vehicle has always been exceptional. If we've ever had a problem we spoke with either Jordan or Joey and they made sure every experience at their location exceeded any expectations, that we were happy and our vehicle was running as it should or better! So thankful to have found a place to take our vehicle that we can trust 100%.
5/ 5stars
by  
on December 20, 2015
Helped quickly when battery died. Would use again in the future.
5/ 5stars
by  
on December 5, 2015
I just got my vehicle back from them and happy that it's back to normal operating condition. I had picked up a few days ago and then it wouldn't start on me the next day. They paid for my towing and fixed the problem immediately at no charge. Excellent customer service as well.
5/ 5stars
by  
on November 25, 2015
good explanation of problem and service done in a good time
2/ 5stars
by  
on November 25, 2015
They had wonderful service, they only thing I did not appreciate that they tried up selling me on two tires, when it was not necessary. They were very pushy and would not take no for an answer.
5/ 5stars
by  
on November 14, 2015
Friendly staff with prompt and quick service even thoug I was a bit late to the apt.
4/ 5stars
by  
on November 10, 2015
The place is clean and adequate enough to wait for service done with the car, the staff is courteous and polite. I just wish some of the prices on services like alignment be a little more comparable!!
5/ 5stars
by  
on November 10, 2015
I am so impressed with the friendly staff and the fast and quality service. The only place I will ever use.
5/ 5stars
by  
on October 25, 2015
Great service even after my tire repair failed several times. Took care of me each step of the way. Will service my vehicles here in the future. Thanks
5/ 5stars
by  
on October 22, 2015
I had a blowout, and I knew I couldn't match the brand tire that I lost. I also needed it fixed fast, because I couldn't leave the car there long. They were busy, but they found me a tire that would work, it was very competitively priced, and they had it replaced within half an hour. Competent, fair and considerate.
2/ 5stars
by  
on October 17, 2015
I changed firestone stores due to suspicion, went to this store couple of times with great service. This time I dropped car off at 10:30---said it would be 3-4 hours , not good, but ok. Had not heard from anyone, so at 3:30 had someone take me there--- it was on the rack. Then guy calls at 4, to say, just put on rack...... SERIOUSLY!! Now I do not know if I want to go back ugh!
5/ 5stars
by  
on October 7, 2015
Great service on my vehicle repairs . Very friendly and prompt.
1/ 5stars
by  
on October 6, 2015
I replace tires, since then my car has a vibration when reaching 55 MPH. I took my car the second time, and now mechanic says is the brake drums, I did not have this vibration with old tires. Either bad tires or bad balancing.
5/ 5stars
by  
on October 3, 2015
John knows how to take care of customers!! I didn't meet the technician, but he definitely deserves praise as well for a timely and accurate repair. This location is awesome!
1/ 5stars
on October 3, 2015
I used to be happy with Firestone on 620, however those days are over. My past 2 experiences have been awful. Most recently my car started making noises the day after they did an oil change. They have since shirked all responsibility and blames Honda. The time before that they convinced me that I needed 4 new tires when I actually needed one. Very disappointed in what they have become. Will not be going back ever!
4/ 5stars
by  
on September 30, 2015
Got the help I needed to get my car started. I offered to help with the repair but they handled everything.
5/ 5stars
by  
on September 23, 2015
They were so helpful and did AWESOME on my car! The manager was very personable and made sure I understood every aspect of my service.
4/ 5stars
by  
on September 9, 2015
We come here to get our cars serviced all the time: oil change, tire rotation, etc. The staff are friendly and service is quick. They also have free wifi which allows me to make good use of the wait time.
5/ 5stars
by  
on August 3, 2015
Randy was a great employee and super friendly!!! I didnt have to wait or anything even coming in on a busy saturday- he was very kind and address my needs as soon as I walked in!! Thank you!
5/ 5stars
by  
on July 11, 2015
I went again to get my oil change during my lunch hour,this time with an appointment from yesterday, even though the business had many customers i was seen right away as promised and out within an hour as promised.The tire manager (Randy Acosta) has always been very polite,friendly and professional.I am very satisfied were the service and business i get from there and will continue to have my vehicle serviced there.Thank You Guys!
4/ 5stars
by  
on June 26, 2015
Great service and staff, I will be back. I do recommend just dropping off your car, the waiting room seemed full each time I was there.
5/ 5stars
by  
on June 8, 2015
Went in for a brake job and oil change...it was fast, they were very thorough, they applied 2 coupon automatically..... Very satisfied and will return
5/ 5stars
by  
on May 17, 2015
I will now be a life-long firestone fan. They were the nicest and friendliest staff, kept me involved, even entertained my girlfriend and gave her a few mints during the wait. I was thoroughly impressed and Scott the sales person and Joey the GM were both so awesome! I will definitely be going back as long as they are there.
5/ 5stars
by  
on May 12, 2015
Always satisfactory service, see below on rating. Great
5/ 5stars
by  
on April 29, 2015
I've been coming to this specific Firestone since I moved to Austin a few years ago and I have never been less than satisfied! Most recently I went in to check on a sound my car was making that just so happened to not make the sound once I was on location and a representative offered to drive around with me to see if he could hear it! To top it off, they worked with me on finding the best deals, allowed me to price compare without making me feel obligated and overall made me feel safe to drive my car again. I have been to this Firestone for many things and I will continue to go back. There was a dark haired man that helped me originally and Joey helped me the second day and I hope they get the accolades they deserve.
5/ 5stars
by  
on April 24, 2015
I always assume 3 things when I go to an auto care place: - they will find more things wrong with my car - they will overcharge me - they will realize I have no clue about cars because I referred to something as "the thingy" and thus will overcharge me and find more things wrong with my car Not only was that not the case at this Firestone, but the staff were all very friendly and they were honest and upfront with me about the cost to fix my air conditioner and how they'd have to wait for the part to come in. I was upset because I was about to go on a road trip and wanted my car fixed before said trip. A few days later they called me because the part came in early and even though they were shorthanded, were able to get me fit in the same day and get me on my way. I was able to bring my laptop and work while waiting on my car to be fixed. Every time a technician walked in, they greeted me and gave me an update on my car. I assume it is the same way a parent feels when their child is in the hospital (except not at all). Overall, I was very pleased with Firestone for my auto needs and will be back - but hopefully not soon - you hear that car?
4/ 5stars
by  
on April 23, 2015
I used them for inspections for both cars and they were great. When it was raining, they even pulled my car to the door so my two year old and I wouldn't have to walk in the rain.
1/ 5stars
by  
on April 22, 2015
I took my car in and they didn't address or fix the tire sensor I asked them to fix. I left town the next day and a light blurb had to be replaced when I got to the coast. The mechanic brought my the light and said I don't know what to tell you but this bulb was broken deliberately. The bulb had not burned out it was intact it stopped working because someone had broken the bulb from the base. Who knows how but this was the only place my car had been.
5/ 5stars
by  
on February 26, 2015
I called for to have an oil change during my 1 hour lunch time and the service tech that attended me was very understanding of my time limit and got my vehicle done within before the hour.He was also friendly and very helpful which i felt comfortable with. I will continue taking all my business there from now on...
3/ 5stars
by  
on February 26, 2015
I really like using Firestone for their tires and lifetime road hazard warranty plus lifetime alignment. Over 17 years we have used this location (from before they moved up the road) for six different vehicles for tires, oil changes, and repairs and have been generally happy. Recently we have had a couple issues: Once they failed to tighten the oil drain bolt and it left a small puddle on our garage floor. Another time we took the car in for service and they "found" a steering gear leak requiring replacement. Yes, it leaked, but not before we took it in. I have a hard time believing it started leaking during the drive to their shop, because there was no puddle in my garage before. We still use Firestone for tires and oil changes but I check everything afterwards.
5/ 5stars
by  
on February 4, 2015
Great customer service! Very happy with the service.
5/ 5stars
by  
on February 2, 2015
Friendly staff. Professional and strait to the point!
5/ 5stars
by  
on January 22, 2015
Randy Acosta my family always appreciates your friendliness and care for us as customers! You treat us like we are part of your family and you want to take care of us so we tell others and we keep coming back to Firestone!

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