Firestone Complete Auto Care: Your Source For Tires And Repairs At 1330 W Mcdermott Dr In Allen

Ready to come in to your local Firestone Complete Auto Care on 1330 W Mcdermott Dr? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

1330 W Mcdermott Dr
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-7p

*Note Special Holiday Hours Below.

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Store #599573 Managed by Aaron Clanton

HOLIDAY HOURS

Please note our hours forMemorial Day

  • 05/287am-5pm
  • Professional Auto Repair From Firestone Complete Auto Care

    At Firestone Complete Auto Care, we have offered top quality car and truck repair since our beginning in 1926. If you think your car could have a problem, our auto care teammates can offer a 19-point inspection, at no cost to you. We'll examine oil level, steering, the battery, and more. Additionally, we're devoted to offering the most consistent service on the market, all at reasonable prices and short wait times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or schedule an appointment by phone or online.

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    Learn More About Our Different Services

    After 90 years in the automotive industry, there's almost no car or truck problem we haven't seen. Here at Firestone Complete Auto Care, we strive to provide exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, meaning that every service or repair we do is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, and that's why we constantly strive to make your total auto care experience stress-free.

    Customer Reviews

    (4.4 of 5) - 54 Reviews
    5/ 5stars
    by  
    on May 21, 2018
    Always polite and done right the first time.Customer service is fabulous and they actually know their regulars by name and car!
    5/ 5stars
    by  
    on May 10, 2018
    5/ 5stars
    by  
    on April 7, 2018
    Rick and the whole team are awesome! Much better than the other location on the other side of town.
    1/ 5stars
    by  
    on February 15, 2018
    I dropped off my car for oil change and state inspection early in the morning, I was told that it will all be done by 2pm and someone will call me, I got a call at 2pm saying that there is a mix up and they accidently charged my ticket to other customer which was the same amount, they asked me if it's okay that I pay for that customer, I said it's fine if it's the same charge. I asked is my car ready and he said that I am not sure I will check and call back. no one called me till 5pm so I decided to go to the store. They said the oil change is done but state inspection is not done as there machine is not working. I asked why didn't you call me and the manager said he don't know why they didn't call me, then I started lying saying that the state inspection machine is down since morning, I asked, then why did you take my car for service and he goes it broke after wards, I asked, why didn't you call me to take it somewhere else or at least they should have told me when they called at 2pm that it's not going to be done. The manager was very arrogant and the worst manager I have ever dealt with in my life, he acted like dumb and said I don't know and kept on blaming it to his staff who were not ready to take responsibility either. This firestone is very close to my house but I always drive to the firestone on stacy road as their service is the best and every time I tried to use this firestone I had trouble. The next day I took my car to my regular fire stone on stacy road and the manager Greg took care of it right away. I think Firestone should either Fire the manager at McDermott location or close that location. On to of it, instead of apologizing for their mistake they gave me a ticket with my state inspection charge listed on it and I had to ask them to not charge me for it, and instead of fixing it in the system and giving me the correct invoice the manager hand wrote on the invoice that state inspection not done, and he didn't even discuss any of the recommended services. I was expecting that after keeping my car for all day and not completing the job they should have waived my oil change fee and gave me a credit for the next one but I understood that you can't expect anything from a person who don't even know the meaning of customer service. I bet you would have never received a single good review about this manager. I would like someone to look into this and contact me with the outcome before I put this on internet.
    4/ 5stars
    by  
    on November 12, 2017
    HAD SOME TIRES WITH 50K WARRANTY; ONLY HAD 29K ON THESE BEFORE NEEDING REPLACED. SINCE I MISSE D 1 ALIGNMENT & ROTATION, ADVISOR SAID THE MFG WARRANTY COULD NOT BE HONORED. BEEN BRINGING THE VEHICLE IN FOR REGULAR ALIGNMENT CHECKS OTHERWISE. IF YOU WANT THE TIRE WARRANTED BESIDES DAMAGE, BRING IT IN OFTEN SO THEYU CAN CHECK FOR THAT & OTHER THINGS ($$$) THAT NEED TO BE FIXED ADVISOR DID PROVIDE A IN STORE DISCOUNT, BUT STILL COST MORE THAN IS SHOULD HAVE WITH TIRES THAT ONLY LASTED 55% OF ADVERTISED MILES. YOU MUST BRING THE VEHICLE IN EVERY 5K MILES FOR ALIGNMENT CHECK/'ROTATION, OF COURSE EVERY OTHER THING IS CHECKED ALSO, FOR THE TIRE WARRANTY TO BE HONORED
    5/ 5stars
    by  
    on October 12, 2017
    I've been going to this location for 17 years! I always feel I'm treated fairly and honestly. Hope I'm right!!!! Glad Jason is back!
    5/ 5stars
    by  
    on August 25, 2017
    I was so pleased with my visit on 08/24/2017. I called beforehand to make sure that Firestone was open. I spoke with Jessica, she grabbed my information (name/phone number/car make and model) and when I arrived, she knew exactly who I was without me having to say anything. My truck was immediately taken back and looked at. As I had assumed, my truck did need a new battery. Jessica was amazing, she was so thorough with her explanations and genuinely cared about every single person who walked through the door the entire time I was there. She was working the front alone, having to juggle many different customers/phone calls etc. and did so flawlessly with a smile on her face the entire time. Jessica is the prime example of someone you would want working for your company. Jessica went above and beyond with her customer service, explaining in depth my trucks needs and what the best option would be for me. Thank you again, Jessica!
    1/ 5stars
    by  
    on August 6, 2017
    I went there for my Honda Odyssey safety and emission inspection. The inspection failed due to front tires. Considering my Bridgestone tires were bought from Firestone store and it had only had 35000 miles for a 80000 mileage tire, I requested for warrraty coverage and credit towards new tires. The service advisor Michael rejected my request, even though I had 4 tire rotations done after I had bought my tires (4 rotations done over 28000 miles and 5th would have been done during the emission inspection). So based on Honda company recommendation, I have done the required rotations for my mini van. However, since my rotations were not done at Firestone facility (3 out of 4 were done at Honda service center), Michael rejected my request. He was extremely rude in his behavior when I mentioned about Costco customer service and how good that is as recently I used my warranty for my other car tire at Costco for a similar situation. Michael went on to the extent to ask me to get out of his store. It was an awful experience. I vowed to never go back to that Firestone store. The irony is, I went to another Firestone store within 5 miles (at the crossing of Coit and Legacy, in Plano, TX) and they covered my tire warranty, replaced new tires with due credit for the unused mileage using the same warranty. Due to this terrible experience, I will never go to this Firestone in Allen near McDermott and Alma crossing and will provide my feedback on Facebook as well as other social network sites
    1/ 5stars
    by  
    on August 2, 2017
    Very Poor Experience. The service adviser Arron was very rude when stating the length of time (3 hours for tire balance). He suggested I have a few other things done and when I stated I have already done them he said why don't you do the tires yourself then. I felt that since I have already paid for a lifetime service that I was put at the end of the line for service and had to wait a longer time. I saw several people that came in behind me leave before me. I then had to wait in line again to get my receipt when my vehicle was already finished. That was another 15 minutes. The front clerk had my paperwork in her hand, when helping other people in line for new service. It was a very disappointing service once again at this Firestone. The Service Adviser was very sarcastic and rude. As always they left grease marks on my floormats and door handles on the inside of my vehicle. I will not be going back to this location for any service in the future......
    1/ 5stars
    by  
    on August 2, 2017
    Very Poor Experience. The service adviser Arron was very rude when stating the length of time (3 hours for tire balance). He suggested I have a few other things done and when I stated I have already done them he said why don't you do the tires yourself then. I felt that since I have already paid for a lifetime service that I was put at the end of the line for service and had to wait a longer time. I saw several people that came in behind me leave before me. I then had to wait in line again to get my receipt when my vehicle was already finished. That was another 15 minutes. The front clerk had my paperwork in her hand, when helping other people in line for new service. It was a very disappointing service once again at this Firestone. The Service Adviser was very sarcastic and rude. As always they left grease marks on my floormats and door handles on the inside of my vehicle. I will not be going back to this location for any service in the future......
    4/ 5stars
    by  
    on July 6, 2017
    very quick in identifying the correct problem and proposed quick solution
    5/ 5stars
    by  
    on April 23, 2017
    Very friendly, quick and knowledgeable staff.I highly recommend this location.
    5/ 5stars
    by  
    on April 14, 2017
    I was in and out in no time! Very helpful! I'll return again.
    5/ 5stars
    by  
    on February 7, 2017
    they're restrooms were so refreshing it made me feel so welcome then so uplifted whoever decorated the restrooms did a wonderful great job with words like love hope kindness prayer and Stewart live it was great and a true blessing funny where you Find them!
    5/ 5stars
    by  
    on December 17, 2016
    5/ 5stars
    by  
    on December 17, 2016
    I had a misdiagnose at another facility and came to this Firestone - had another test and saved over $200. Your man was very honest and friiendly. The man at the other place did not look me in the eye when he diagnosed my problem. No one greeted me when I walked in.
    5/ 5stars
    by  
    on December 2, 2016
    The team at the Firestone Complete Auto Care - McDermott in Allen, TX are phenomenal! From the Service Advisors to the Technicians, everyone is knowledgeable, professional and completely hands-on. My company absolutely loves this Firestone location and wouldn't take our fleet anywhere else.
    5/ 5stars
    by  
    on September 7, 2016
    This store really made you feel welcomed, appreciated and valued as a customer. Was able to get my car in within 30 minutes, was offered a cold bottled water and able to get my car finished that evening. The technicians were very knowledgeable, took the time to explain and actually took me into the garage and pointed out the areas on my vehicle that were needing to be done before getting started. Service was with a smile, the location was clean, plenty of technicians available and very professional. Felt like my car was in good hands and will definitely refer my friends/family.
    5/ 5stars
    by  
    on August 23, 2016
    Excellent customer service and great mechanics and very efficient
    5/ 5stars
    by  
    on July 18, 2016
    I was at the McDermott location on Saturday and am very satisfied with the serviece I received. All of the employees were very friendly and kind. I will definitely go back for my vehicle's inspection next year!
    5/ 5stars
    by  
    on December 20, 2015
    Great service I used all the time, very convenient hours
    5/ 5stars
    by  
    on December 1, 2015
    Got my Oil Change there about a week ago. I was on my lunch break and in a hurry and they let me drop it off and they were so kind to drive me back to my office while they worked on it. Aaron and Aj were awesome and extremely efficient and professional. I will defiantly be taking my car there for future services. I'm telling all my coworkers about how great you guys are too! Thanks so much!
    5/ 5stars
    by  
    on November 17, 2015
    I've used this store for years and always good service. Scott had done a great job for me.
    5/ 5stars
    by  
    on November 16, 2015
    They always do a great job with my family's car maintenance.
    5/ 5stars
    by  
    on November 15, 2015
    We had our car at this Firestone yesterday to get some work done. Excellent customer service. Scott King is an excellent manager. He gave my husband and I a ride back to our apartment so we did not have to sit there for several hours. He also sent a text to my phone to let me know it would be a little long for the work on our car to be finished. When our car was ready, Scott picked us up and took us back to Firestone to pick up our car. It was an easy and smooth process as it should be. Excellent Customer Service all the way around.
    5/ 5stars
    by  
    on November 5, 2015
    Technician Jered is the absolute BEST technician! Very knowledgable and trustworthy. Firestone Auto Care on McDermott is super! Thanks Jered!
    1/ 5stars
    by  
    on November 3, 2015
    Did not put the new tires where I wanted them on the back? They asked me to comeback as if my time is not valuable?
    5/ 5stars
    by  
    on September 30, 2015
    I had my oil changed and battery replaced about a week. Scott King is a great manager, thorough and knowledgeable of automative needs. I will DEFINATELY be coming back again. He and the rest of the staff, in my opinion, is an asset to the corporation.
    5/ 5stars
    by  
    on September 29, 2015
    New tires, alignment, oil change, coolant flush, and wiper blades. AJ, Scott, and Tyler did a great job every step of the way. I sat at the window and watched the technicians do the work and I was well pleased (and I am pretty picky)!
    5/ 5stars
    by  
    on September 28, 2015
    I always use this Firestone. They are thorough, professional, and personable!! My cars have never been serviced anywhere else!!!
    5/ 5stars
    by  
    on September 27, 2015
    The mechanics were honest and friendly, and the front office staff was very friendly as well!
    5/ 5stars
    by  
    on September 27, 2015
    I stopped in for my state inspection. The staff was friendly and helpful and was finished very quickly!! The best part is it was a Sunday and very few places are open on Sunday. Thank you!!
    5/ 5stars
    by  
    on September 22, 2015
    Car requires a bit of work often, but Firestone always does the work very well and reasonably
    5/ 5stars
    by  
    on September 20, 2015
    I had an issue with a flat tire. It required a special manufacture tire key. The guys at Firestone walked me through the process. Despite being completely booked, they serviced my vehicle ASAP once the key arrived. I greatly appreciate their friendly service! We have used Firestone for the last 10 years and 7 vehicles.
    5/ 5stars
    by  
    on September 19, 2015
    I had my tires rotated. There was no pressure expressed to get new tires, that decision was left up to me, which I appreciate.
    5/ 5stars
    by  
    on September 17, 2015
    They are always so helpful. I would be a wreck if wasn't for the help of Johnny and Scott with auto repairs and buying used car.
    5/ 5stars
    by  
    on September 6, 2015
    Great place that respects your time. I wenta in and was out very quickly as advised
    4/ 5stars
    by  
    on August 28, 2015
    It seems like the company policy is to harass the customer into other expenses besides what they are there for. The service rep assumes too much that what has been brought to the customer's attention has not been already serviced elsewhere. They do not take the time to review the actual vehicle to see if the service still needs to be done.
    5/ 5stars
    by  
    on June 29, 2015
    The staff was very helpful! I will definitely recommend them to my friends and family.
    5/ 5stars
    by  
    on June 17, 2015
    I scheduled my appointment with them for Wednesday and even though they ran into problems with my vehicle, they still managed to get it done quickly. It's been driving great ever since.
    5/ 5stars
    by  
    on May 25, 2015
    Very happy I have such a trustworthy shop so close to me! I was thankful for the prompt, professional service. I will definitely be taking my car here in the future!
    5/ 5stars
    by  
    on May 12, 2015
    Purchased two rear tires a couple of weeks ago and was very satisfied with the warranty adjustment.
    4/ 5stars
    by  
    on April 26, 2015
    Recently purchase a tire at the allen Tx location. Price was good and installation was quick. Will used them again.
    5/ 5stars
    by  
    on February 26, 2015
    I've never been to a auto care shop like this. Everyone was so attentive to my every need. Especially Kyle, he got me in and out of there really fast and he was so nice.
    5/ 5stars
    by  
    on February 4, 2015
    When the timing belt pulleys came apart on my car the store was honest with me. They told me that they could replace the pulleys but there may be damage to the engine. My neighbor towed to car to his house. He found out that there was more damage. Firestone could have replaced the pulleys and than discover the other damage which would have cost me more. I am glad they were honest with me.
    5/ 5stars
    by  
    on February 3, 2015
    With 2 daughters driving, and 4 cars to maintain, I go to Firestone often. The service is great, the employees are friendly. They so the extra effort to ensure that I am satisfied.
    5/ 5stars
    by  
    on February 2, 2015
    Best customer service then any other firestone location.
    5/ 5stars
    by  
    on January 27, 2015
    The team at Firestone-Allen is very professional and very trustworthy.  I was wondering if things would be the same when the former manager, James, left. The new manager, Mark, is just as good, if not better. I have been a customer of Firestone for over 15 years, and I have never had any issues. My vehicles have always been repaired in a timely manner.
    5/ 5stars
    by  
    on January 27, 2015
    I used them for tire service. I came back in for a car inspection a month later. Now I'm back for a oil change. Everyone here treats you like a real person.
    5/ 5stars
    by  
    on January 27, 2015
    I have used this location as my home store for over 5 years. Even through management changes I have always felt like I was the #1 customer. Firestone has taken care all my vehicles for over 10 years. My hat is off to Mark and his crew.
    5/ 5stars
    by  
    on January 25, 2015
    They always provide quick dependable professional service.
    1/ 5stars
    by  
    on January 25, 2015
    I have used Firestone several times even though it's overpriced. This last visit was $99 for a diagnosis that they admitted was partial. After two other mechanics saw the Jeep, they diagnosed properly and without charging for the diagnosis. Firestone in Allen was notified and could not care less. WOW!
    5/ 5stars
    by  
    on January 24, 2015
    The manager and his crew greeted me like an old friend every time I come to have service. I have been using their services for years and I highly recommend people to meet these friendly service people!
    2/ 5stars
    by  
    on January 23, 2015
    Just spent $900.00 on brakes in December. Could not take the screeching every time I step on my brake after repair, so I took my car back. I was told all brakes make that sound but usually that sound is not heard by humans, just canines. I am obviously a dog because I could hear the sound. They resurfaced my brakes and guess what....The sound is still there! ANNOYING! And when I look at my tires, I see rust. So much for new......

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