Firestone Complete Auto Care: Your Source For Tires And Repairs At 7985 Centennial Dr In Memphis

Welcome to Firestone Complete Auto Care at 7985 Centennial Dr! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

7985 Centennial Dr
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Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #307228 Managed by Timothy Green

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If you think your car could have a problem, our professional teammates will take a look for free with our courtesy check. We'll examine oil level, wipers, belts, and more. Plus, we're committed to offering the most consistent service on the market, at unbeatable prices and quick turnaround times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Stop by today or schedule an appointment by phone or online.

Browse Great Discounts On Tires Today.

We Cover Every Area Of Auto Repair

With 90 years of dedicated service, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we believe in offering unparalleled auto repair and maintenance. Our services are backed by our Fixed Right Guarantee, meaning any auto service or repair is fixed correctly the first time. If not, we will re-perform the service with no additional charge. We know that finding time to fix your car is difficult, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.0 of 5) - 44 Reviews
5/ 5stars
by  
on March 2, 2019
Eric and Tim did an excellent job servicing my needs. I had brake work done. Tim gave me a full review of the expectations and cost. My vehicle was done at the time promised and a phone call was made to make me aware. Eric completed my transactions and was very professional. I appreciate these men for I have been coming to Firestone for a long time now and will continue to be a customer.
4/ 5stars
by  
on February 19, 2019
I had my car towed there overnight. I called first thing in the morning and was given a 1:30 completion time . By 1:30, I had not been called, so I called. It was ready. Upon my arrival, staff was friendly and answered any questions I had and thoroughly explained my bill. My only complaint is that I did not get that call as soon as my car was ready. Staff did explain they had just lost a worker and the shop was pretty busy, and apologized for not informing me right away, I accepted the apology and would highly recommend this shop.
1/ 5stars
by  
on October 10, 2018
Had my radiator "serviced." Checked under the hood and saw the radiator fluid tank was empty. This place is the worst.
Responded on November 4, 2018
Thank you for reaching out to Firestone. We are sorry we missed the mark with your experience at our Memphis location and we want to help. If you could email us at socialcare@bfrc.com with your contact information, invoice number (if available) and further details of your concerns, we will escalate them to our upper management team. We look forward to your response. ^Miguel
Firestone Complete Auto Care - Memphis Management
1/ 5stars
by  
on July 27, 2018
Been coming to this location over 5 years and they still haven't figured out how to properly rotate the tires on my car. Its a wonder why I even keep coming here,,,,
5/ 5stars
by  
on May 9, 2018
Overdue for scheduled maintenance. Finally dropped it off with request to have it back on my schedule. They called me ahead of time to let me know it was ready. On pickup, learned that there were some options that could be applied to my service. Good in-and-out experience.
1/ 5stars
by  
on April 9, 2018
If I didn’t have lifetime alignments I would never return. The first attempt had 2degrees of camber variance from left to right as well as a huge variance in toe. My car didn’t drive straight at all, then they admitted they didn’t know how to align my vehicle. The second attempt had 3 times the amount of toe that was needed (toe destroys tire life) and I was told they couldn’t get it any better. After getting home I confirmed that the car has enough adjustment for a proper alignment. I was never called and informed when my car was finished, I had to call and check to be told “oh yeah, that’s been ready and we’re waiting on you”
1/ 5stars
by  
on February 17, 2018
Lousy service from the new crew there especially the manager. Very unfriendly and rude.
5/ 5stars
by  
on February 11, 2018
Look the Excellant customer service
5/ 5stars
by  
on January 16, 2018
My Sales Advisor (Adam) was very thorough in suggesting what may be needed for my Audi A4 (2007). He was honest with his recommendations
1/ 5stars
by  
on August 22, 2017
please contact me about my experience it was horrible!!!!
5/ 5stars
by  
on July 25, 2016
5/ 5stars
by  
on October 17, 2015
They fixed my problem today with my tire and exceeded my expectations. I am extremely satisfied with the service on today. This is a follow-up to my first post earlier today.
5/ 5stars
by  
on October 6, 2015
Excellent experience, great price, very knowledgeable
5/ 5stars
by  
on October 4, 2015
Stranded 5 hours from home with a blown tire we walked in and less than 2 hours later had 4 new tires and we can't thank Ralph and the rest of the crew enough!!! Prompt, friendly, knowledgeable and never felt pressured.
5/ 5stars
by  
on October 3, 2015
This firestone on centennial is awesome. Being that I have no knowledge of cars Ralph broke the services that I needed down for my understanding! Thanks you guys I'll be back next weekend for my tires.
5/ 5stars
by  
on September 30, 2015
Very informative without being pushy, quick and friendly!
4/ 5stars
by  
on September 29, 2015
I scheduled an appointment to change my head lights, they changed it but didn't change the small light bulb which is just above the headlight. When i ask them they have stated that we haven't changed it but they changed it as soon as i reported. Expect to be fixed even before checking it, as i trust Firestone.
5/ 5stars
by  
on September 26, 2015
Ralph was great, he listened, keep me involved with the process with the technicians who were great to work with as well. Very pleased with the results of their efforts.
4/ 5stars
by  
on September 22, 2015
Went to Hacks Cross location because location closes to home was temporarily closed. I had been there before and was satisfied and I was not disappointed this time. Great job.
5/ 5stars
by  
on September 9, 2015
Ralph Rivera and the service team are the best!! The Centennial location is the only one I use and I always leave happy
5/ 5stars
by  
on September 5, 2015
I WENT UP THERE TWO WEEKENDS AGO GOOD SERVE QUICK N FRIENDLY
5/ 5stars
by  
on August 12, 2015
I am from out of town and was worried/concerned for noise by tires, I was with my mother, sister and niece and had traveled from Chattanooga, TN for a 1 night stay. I went to Firestone and was taken care of immediately, i was also explained what the problem was and was on the road in no time. I left with a smile on my face knowing i was taken care off very well.
2/ 5stars
by  
on August 6, 2015
Got an oil change a few weeks ago and still had to wait an hour and a half even after scheduling an appointment one full week in advance. Will not be going back to Firestone.
5/ 5stars
by  
on August 1, 2015
I used them today and I'm so glad I did!!! I needed tires and I had been shopping around for the best price. I decided I would go with them. Once I was done they asked me if I wanted to donate $5 to the boys and girls club and they would give me a coupon book. Well the coupon I used took extra off of my total bill. Needless to say I walked out of there a very happy woman!!! also the staff was awesome!!! Great customer service. I even heard a few of the phone calls the staff took and I must say they handled their customers in a very friendly, patient, and professional manner. I would highly recommend them for service!!! thank you all so much for all of your help.
4/ 5stars
by  
on May 31, 2015
Thanks you, service was professional and fast. I am Happy with the service
2/ 5stars
by  
on May 14, 2015
I would say they have done their job but this is not enough to make people come back. I went in for a oil change and i got it done perfectly (i guess) , when i went to pick it up the driver seat foot rest and mat were dirty. People who did their job couldn't get it done completely and this took me a while to get all that black marks of my mat. I wouldn't go to firestone again.
4/ 5stars
by  
on May 13, 2015
I'm usually 100% satisfied this I say 90% because they did not check my fluids like they should have.
5/ 5stars
by  
on April 27, 2015
I had 2 damaged tires and rims from a pothole and needed help. They checked all my tires, advised me what to do, and took care of it to my complete satisfaction. Everyone I dealt with was courteous, friendly and helpful.
1/ 5stars
by  
on April 18, 2015
I went one Thursday at 5 PM for a car inspection knowing that the store is open till 7 PM. But I got a reply from the sales person in a very rude way that it is very late and why I came at that time? However, he set up a meeting for me. On the service day the salesperson was good and well behaved. I did change the break fluid based on the recommendation, But he didn't provide me the inspection sheet. Next day when I sent back to get the sheet they didn't find my whole file itself. I waited for 30 mins and they gave me some other's inspection sheet where nothing is understandable, This kind of service I didn't expect from Firestone.
5/ 5stars
by  
on February 26, 2015
Service staff and work was outstanding! High quality with fair pricing makes this the place to go.
5/ 5stars
by  
on February 20, 2015
Used them recently for oil change and new tire. They were prompt and always informative.
5/ 5stars
by  
on February 6, 2015
I came in to get an oil change. I received great service. They were fast and very courteous.
1/ 5stars
by  
on February 3, 2015
Sore point with me I took my 1976 Cadillac Eldorado in to get the drive shafts replaced with new. They could not get them to fit claiming they were wrong. Long story short the car had a broken Engine mount dropping th engine at least an inch. I paid for the labor but had the tech been on his toes he would have figured it out. Another shop saw the problem. Was not worth the $360 labor charge. Bad technician caused this.
5/ 5stars
by  
on February 3, 2015
I had my tire repaired and ordered an alignment along with it. The staff was helpful, cheerful and efficient despite the large number of cars waiting for service. Kudos!
4/ 5stars
by  
on February 2, 2015
I was there a couple of weeks ago and it was a great experience.
4/ 5stars
by  
on February 2, 2015
Upon filling out the application 'again' my card and invoice was mailed to the incorrect address.
4/ 5stars
by  
on February 1, 2015
I'm happy with their service every time I visit the store.
5/ 5stars
by  
on January 28, 2015
Great service! It is great service every time I visit Firestone. Other than when I need to take my car to the dealer, this is the only place I take my vehicle for service. I appreciate the customer service, the honesty and the service.
5/ 5stars
by  
on January 25, 2015
I always have had outstanding service from firestone.Thank You
4/ 5stars
by  
on January 25, 2015
Good reliable service to your auto. And stores all over the country if you are traveling makes them a good choice.
5/ 5stars
by  
on January 24, 2015
I actually prefer Firestone over my dealership because they offer better service, I'm never there all day like I am at the dealership and the prices are more affordable.
5/ 5stars
by  
on January 24, 2015
I have three cars and I take all three cars for maintenance service.
5/ 5stars
by  
on January 24, 2015
Their service is by far the best I've dealt with. I have 2 family members who are now using them exclusively for their cars as well.
5/ 5stars
by  
on January 23, 2015
Each time I schedule service at this center on Centennial Drive, the employees there always give me a top notch experience. They take time to answer all of my questions and explain to me in terms to where I would understand from a client perspective and not a worker as well as provide me with the best alternatives, if any. They are great and I trust them working on my vehicle each and every time. Great Job!

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Join the Firestone team and you'll receive more than exceptional benefits, training, certifications, and advancement opportunities. Our trusted teammates make the road a safer place, one service at a time. They're passionate problem solvers who roll up their sleeves and dedicate themselves to keeping our customer's vehicles running right every day, in every bay, and at every service center.

Become a teammate and you can have a rewarding career with hearty benefits and plenty of room to grow. Text BRIDGESTONE to 97211 to apply now or click below to find Firestone job opportunities near you.

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