Car Repairs And Tires At 2115 Exeter Rd From Your Germantown Firestone Complete Auto Care

Ready to come in to your local Firestone Complete Auto Care on 2115 Exeter Rd? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

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Store #12262 Managed by Matthew Tullos

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If something about your car seems off, our professional teammates can offer a 19-point inspection, at no cost to you. We'll check oil level, steering, belts, and more. Plus, we're devoted to offering the most consistent service on the market, at unbeatable prices and quick turnaround times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Stop by today or book your appointment online or by phone.

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We Cover Every Area Of Auto Repair

With 90 years of dedicated service, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we strive to provide outstanding auto care services. Our products and services are covered by our Fixed Right Guarantee, meaning that every service or repair we do is done right the first time. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, and that's why we constantly strive to make the process as seamless as possible.

Customer Reviews

(4.4 of 5) - 50 Reviews
5/ 5stars
by  
on November 4, 2018
Spencer was very helpful and the service was fast. Also very good looking
Responded on January 13, 2019
Thanks for the great review, Nita. It was a pleasure serving you as a customer. ^Miguel
Firestone Complete Auto Care - Germantown Management
5/ 5stars
by  
on October 3, 2018
Very professional service, and friendly staff.
4/ 5stars
by  
on September 23, 2018
Spencer was very courteous and attentive. Took care of my car and back on the road in less than 10 minutes. Kudos to Spencer and The Technician that reset my tire indicator light. And thanks to Mike that has been at Firestone for over 30 years, for taking care of my car tire installation.
1/ 5stars
on August 30, 2018
5/ 5stars
by  
on August 21, 2018
Everyone was very helpful and knowledgeable. However, a young man name Spencer took care of me when I was picking up my car, had excellent customer service skills. I noticed my an issue with my car after picking it up and they have been extremely helpful in getting my car back into the service shop and hopefully will be repaired quickly and at no charge : )
5/ 5stars
by  
on August 2, 2018
Great service and communication. Would like to recognize Spencer also mechanic, Kings I feel they keep my car running safe
4/ 5stars
by  
on May 21, 2018
They did great work, but tried to slide in more services than asked for or than we talked about such as an alignment, road hazard insurance and tire balancing. Not bad ideas, but they did not need to be on the bill until we discussed it. They did correct the final bill quickly and without fuss. Just read the bill before you pay it.
5/ 5stars
by  
on April 23, 2018
When I dropped my vehicle off for an oil change and some other fluid changes, I wasn't aware of the "buy 2, get 1 free" deal. So I was very pleasantly surprised to get a 3rd fluid change/flush for free. Jeremy, Matt, and the whole team are always very friendly and honest anytime I've brought in one of my vehicles for any service. And being open on Sundays is a huge convenience. The only reason I ever go anywhere else is if I need something done that Firestone doesn't offer. Kudos to the guys at the Germantown location!!
5/ 5stars
by  
on February 25, 2018
Great service, prices and fixed right the 1st time !!! Johnathan the Sales Advisor and Justin the Technician were great!
5/ 5stars
by  
on January 22, 2018
Charlie help me the night before my car was repaired. I highly recommend this Firestone.
5/ 5stars
by  
on January 11, 2018
Instead of waiting I was able to run some errands while keeping my spot in line for service when I returned I was in and out very quickly. Jonathan was very polite and provided clear and accurate information. I thought I would end up paying the same amount for a used tire mounted and balanced. Instead I got a brand new Quality Tire thank you
5/ 5stars
by  
on January 2, 2018
Had a nail in my tire New Years Eve. Matt Tullos went out of his way to work me in last minute and get the tire repaired so it was safe to drive.
1/ 5stars
by  
on October 7, 2017
Very bad experience.
2/ 5stars
by  
on June 28, 2017
the last 2 visits using THE FIRESTONE APPOINTMENT process failed to result in OIL CHANGES under 2.5 hours. also after purchasing the car care package on another visit, realized the washer fluid wasn't checked ( empty on a road trip, not a nice surprise ). after relying on this location for the past 10 yrs, looking for a new place to go.
1/ 5stars
by  
on March 16, 2017
I had a scheduled appointment at 9 and didn’t get the car returned until almost noon. I had an additional appointment at roadshow at 11:00 and they were expecting the car for service. I had picked the Firestone store using tirerack.com since they had said that Firestone was an authorized store to install the tires that were shipped to that location. I would have never thought that it would have taken 3 hours to install a set of tires. The adviser told another customer that a number of the machines hadn’t showed up for work that morning or something so they were shorthanded and it that was indeed the case we should of been told so that we could have made appointments for another day. I was told that the mechanic that was to work on my care was pulled to work on another car and so on. Many people were left in the waiting room with the same issues.
5/ 5stars
by  
on February 18, 2017
5/ 5stars
by  
on January 4, 2017
Done in 40 min and made it back to work! Thank you!!!
5/ 5stars
by  
on November 4, 2016
Jonathan's team is excellent!! Especially for off-road vehicles, and you know if they can do those, you're daily driver is well taken care of!!
5/ 5stars
by  
on October 4, 2016
Awesome, fast service. Polite and courteous employees. All-around great business
5/ 5stars
by  
on August 26, 2016
These people are fast and nice. Pretty much felt like family.
5/ 5stars
by  
on August 3, 2016
I had never been to this Firestone before, but decided to try it out based simply upon the fact I could reserve an appointment time. My appointment was at 5:00 and I left at 5:26. Granted I was just there to have a slow leak repaired, but after a long day at work the last thing I wanted to do was sit for hours waiting on my car.
5/ 5stars
by  
on June 11, 2016
Great customer service! Friendly and knowledgable staff!
5/ 5stars
by  
on December 4, 2015
While visiting the Germantown area, my check engine light came on. I drove to the Exeter Road Firestone location to have it checked out. Everyone I met was professional and handled the issue quickly and professionally. My issue (water pump) was resolved and I was on the road again in just a couple of hours. If you're in the East Memphis / Germantown area, this is the place to trust for auto service.
5/ 5stars
by  
on November 29, 2015
I got a great price on my tires. The people were very nice and my care was as clean on completion as when I dropped it off. Great job and great experience.
5/ 5stars
by  
on September 12, 2015
I took my car in for repairs on Friday Labor Day weekend, and got my car back before noon on Saturday. Fast professional service.
5/ 5stars
by  
on August 24, 2015
It's not easy to find people that give you great advice that you completely trust. But I have no doubt they're looking out for my best interest.
5/ 5stars
by  
on August 17, 2015
I'm often talked down to or written off by mechanics because I am a young woman, but that didn't happen here. They explained things in a clear way and didn't make me feel stupid.
5/ 5stars
by  
on August 7, 2015
Quick, professional and reliable tire repair. Thanks fellas.
4/ 5stars
by  
on July 27, 2015
Felt that they didn't believe that I made reservations online for oil change. But the service is self was good I was in and I was out not a long wait.
5/ 5stars
by  
on July 24, 2015
I recently filled out a survey and accidentally gave a reverse rating. Quite the contrary of what I initially sent in. This establishment operates with the highest degree of expertise and professionalism. I highly recommend their services.
4/ 5stars
by  
on July 11, 2015
They do great work as I've been going there for about a year, but it's kinda awkward when they make a sales pitch about buying new tires and I have to politely decline.
4/ 5stars
by  
on June 25, 2015
My wife and I were traveling with our "back up" car because our touring vehicle developed a radiator problem shortly before our trip. We sensed a problem right away at high speed and came to believe it was an alignment problem. When we reached our destination we took it to the Germantown Firestone based on the recommendation of our hosts. The service was prompt, the staff listened carefully to what I had to say and they provided me with clear options for service (that did include an alignment... at a better price than I had gotten two weeks earlier on our other vehicle). The work was clearly very well done and the alignment passed the "no hands" test perfectly.
5/ 5stars
by  
on April 22, 2015
Pleasant Environment & Clean, along w/extremely friendly, knowledgeable, an extremely good listening skills.
5/ 5stars
by  
on March 2, 2015
I just went in today 3/2/2015. They are very nice and helpful and a great bunch of guys.
5/ 5stars
by  
on March 2, 2015
Great service at a great value compared to the dealer
2/ 5stars
by  
on March 1, 2015
I took the van in to be serviced and asked about the heater which has not worked well since they last worked on it. The best answer they could come up with was the radiator was leaking and needed to be replaced. They wanted 900 dollars to fix it. I fixed leak with bars leak for 16 dollars. Heater still does not work and I doubt that they could figure out why. Oil Change place helped me bleed air from cooling system and now heater seems to be working better. Guess its lucky you guys still sell good tires
5/ 5stars
by  
on February 26, 2015
I have been taking my vehicle to Germantown Firestone for years and have always had the best customer service and they are always quick at my repairs! No comments here!keep up the great job!
5/ 5stars
by  
on February 26, 2015
If I have a problem, they will make it right!!!!!!
1/ 5stars
by  
on February 26, 2015
People Are Super great great. Real good real great people
4/ 5stars
by  
on February 15, 2015
This is the third time I used this location and they provide the best customer service I have ever received at an auto service repair store.
5/ 5stars
by  
on February 4, 2015
Service which included an oil change, alignment, and battery check was completed in just 45 minutes! I was expecting to have to wait at least another 45, so appreciate being given the time back.
5/ 5stars
by  
on February 3, 2015
I've been using this location for years Great place to bring your automobiles
5/ 5stars
by  
on February 2, 2015
I used their service couple of weeks ago, and I was very satisfied with their service.
4/ 5stars
on January 27, 2015
Been going here for 30 years. That should speak for itself. 10 different vehicles. It works for me.
5/ 5stars
by  
on January 26, 2015
Have taken many cars there over the years. Have always been treated courteously and with honesty. Have stood behind their work.
3/ 5stars
by  
on January 23, 2015
I took my truck in to have the radiator check out because it was leaking coolant and it was just a lose hose. But Firestone did not top off my coolant
5/ 5stars
by  
on January 23, 2015
from the first conversation with John and Rob, I knew I was in good hands. The repeated our discussion to make sure we were saying the same things. They called me during the repairs with an update, and called me within a couple of hours to inform me my car was ready for me to pick up. Returning to this shop is guaranteed.
5/ 5stars
by  
on January 23, 2015
I have used this location for the past 15 years and have never had an issue except once. That one time they realized it and took care of it right away.
5/ 5stars
by  
on January 23, 2015
Mike Oatsval provided me with excellent service and price on a set of tires for my wife's car. They replaced the tires quickly and I couldn't be happier with the tires he recommended to me.
4/ 5stars
by  
on January 23, 2015
I normally use Firestone when they send me coupons. I have 5 cars in the system and must to be budget minded, as you can understand. The premier rewards gold card is another reason for me using firestone frequently .Great promotional idea! It makes the decision to use Firestone easier.

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