Car Tires And Services At 243 Broad St: Firestone Complete Auto Care In Sumter

Ready to come in to your local Firestone Complete Auto Care on 243 Broad St? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

Get DirectionsHours + Information
Sun8a-5p
Mon7a-6p
Tue7a-6p
Wed7a-6p
Thu7a-6p
Fri7a-6p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #3174 Managed by Michael Mcintosh

Professional Auto Repair From Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If something about your car seems off, our trained technicians can offer a 19-point inspection, at no cost to you. We'll check lights, wipers, the battery, and more. Additionally, we're dedicated to offering the most consistent service on the market, all at great prices and a quick wait time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or book your appointment online or by phone.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

With 90 years of dedicated service, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we pride ourselves on exceptional car repair service. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, which means that every service we perform will be done right. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we're always working to make your total auto care experience stress-free.

Customer Reviews

(4.4 of 5) - 32 Reviews
5/ 5stars
by  
on August 8, 2018
Customer service and the atmosphere when I walk through the doors is a "Major Factor". Seth store manager in Sumter, SC ALWAYS greets me by my last name. I NEVER have to call my husband to confirm anything that Seth tells me regarding my tires services...THANK YOU SETH!!!
5/ 5stars
on August 3, 2018
5/ 5stars
by  
on August 2, 2018
Great service. Friendly and courteous. Always straight forward. No pushy sales manager.
5/ 5stars
by  
on June 23, 2018
I had a great experience with firestone in sumter! They worked in a timely manner and was very informative about my car! Thank you Chuck!
5/ 5stars
by  
on June 3, 2018
The team here are very friendly and welcoming; trustworthy as well!
5/ 5stars
by  
on March 11, 2018
I have been coming here for 2 years and it is always a great experience! Big shout out to Chuck and his great team. When you come here, you will not be disappointed! Keep up the GREAT work!
5/ 5stars
by  
on March 3, 2018
Chuck did a great job of getting me a great tire at a great price. He worked me in, even though I had to go back home and pick up the tire sensors. He treated me like a person, instead of a dollar sign. For this he gained my business and my respect.
5/ 5stars
by  
on February 13, 2018
Justin and his team did a great job. Very knowledgeable and trustworthy. I recommend the Firestone Greer location to anyone in need of automotive maintenance and repair needs
1/ 5stars
by  
on February 13, 2018
5/ 5stars
by  
on January 30, 2018
5/ 5stars
by  
on January 27, 2018
5/ 5stars
by  
on January 20, 2018
Professional service folks
5/ 5stars
by  
on November 10, 2017
Check engine light is on. I thought it was because I had an oil change and it wasn't reset. Devlin checked it out for me and found the problem. Advised me of what to do. No charge, and he was patient and kind.
5/ 5stars
by  
on September 20, 2017
I feel comfortable with what Chuck tells me that needs to be done. He also listens to what my needs are. This FIRESTONE, Sumter, SC location is highly recommended by me.
5/ 5stars
by  
on July 9, 2017
Chuck was more than nice and very professional, Nathan knows his stuff!!
5/ 5stars
by  
on May 31, 2017
Took extreme care of my baby. They were careful in every step. Great service
5/ 5stars
by  
on May 21, 2017
It was refreshing to get a truly professional experience in modern day mayhem. The staff was professional and courteous and kept me abreast of every step along my repair procedure. I didn't feel rushed in making a decision and the service rendered was reasonable.
5/ 5stars
by  
on February 10, 2017
Professionals! Excellent customer service every time. They give you great attention to detail and they get the job done. They are the best.
5/ 5stars
by  
on February 5, 2017
5/ 5stars
by  
on January 15, 2017
5/ 5stars
by  
on October 1, 2016
The tire was replaced within the timeframe promised. Everybody was pleasant and professional. GREAT service!
1/ 5stars
by  
on August 18, 2016
On Tuesday August 15, 2016 I visited the Firestone Center where I was told that they were a little shorthanded and that I would be better served if I could come back 7 A.M. the next morning. I came back 6:45 A.M. the next morning – Tuesday, August 16th - and left my Jeep to have its two front electric window motors-regulators replaced. I didn’t my Jeep back until after 3:30 P.M. Before leaving the Firestone Premises I brought it to managers attention that my door panel was loose and that the driver’s side window was making noise. One of the technicians advised me to use it for a week to see if the noise stopped by itself then return if needed. On August 17th, the next day, I returned to show the management and the technician that the passenger side window was now making a grinding noise. They acknowledged the problem and told me to return when I had some more time and they would do the job again. This is unacceptable. I already have been inconvenienced and now disappointed and asked to allow them to inconvenience me again. Why can’t they get the job right the first time, especially with new parts. I am so upset that I could explode. I only have one car and I depend on it for my livelihood and family needs and every time it is down so am I. Total Car Care Is Really A Total Disaster.
4/ 5stars
by  
on March 15, 2016
the manager (Chuck) is a very nice guy, who listens to your car concerns and who seems to want to get you back running and on the road. By far the best person to talk to when you walk in. This Firestone location was able to find the issues I was having with my car that the other Firestone on Shaw AFB was unable to find.
3/ 5stars
by  
on October 3, 2015
I've used them recently and found both Seth & Ty be to very consumer service oriented!! How that I can see the value me as a consumer I do plan on returning.
5/ 5stars
by  
on September 17, 2015
I came to get a new set of tires on Tuesday. It was done in a timely manner and Chuck the new manager has the store on point. I will be returning for future services.
5/ 5stars
by  
on August 7, 2015
I used Firestone before my large road trip! Everything has gone great! Thank you sooooo much!
1/ 5stars
by  
on February 27, 2015
For years, I have used Firestone for ALL my auto needs. I entrusted the care of my cars to nobody else. One day, I went to go get my tires checked and they checked them. The guy adjusted something and I left. The next day, I tire was completely flat. Since I was not that far away from the store, I called them and asked if someone could just bring me air so that I could make it back to the store. I was given the run-around. They were rude under their new management team. When the former manager, Charlie, was there, customer service was superb. Once he left, good customer service exited, as well. I WILL NEVER spend another dime with them!!!!! I was faithful to them, but it wasn't reciprocated.
5/ 5stars
by  
on February 4, 2015
I started using Firestone in Sumter when my daughter recieved quality service in the Clemson/Central SC area. I was glad I did.
2/ 5stars
by  
on February 3, 2015
Firestone on Board is very slow! My last visit I stayed there from 7am to 2pm. I was not informed on what was taking so long until about 12pm. They look for problems that you don't go there for instead of fixing what you ask them to.
3/ 5stars
by  
on February 3, 2015
I went in on Jan 10 for a rotation. Jan 9 Sam's crossing Columbia sc for and oil change, and tire replacement . No one recommended a lug nut! Went back on this vist mysteriously enough a lug nut is missing. I was shoen a document I had NO knowledge of from the date of the Rotation that I had a lug nut missing. Didn't see my name or vehicle name printed on this form, and was never notatfied until they wanted me to pay for another one, that day! So disappointed.... Since the management changed in Sumter I have had issues at this location.
5/ 5stars
by  
on January 28, 2015
Always experience great service every time I come here to get work done with my car
5/ 5stars
by  
on January 25, 2015
Firestone AUTO Complete is the primary maintenance venue for my vehicles: Oil Changes, Tire replacement, complete Tune-ups, Battery replacement, winter & summer checkups.

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