Car Repairs And Tires At 169 Okatie Center Blvd N From Your Bluffton Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 169 Okatie Center Blvd N! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

169 Okatie Center Blvd N
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p

*Note Special Holiday Hours Below.

Emergency Closure: {{ locations[0].alert }}
Store #344401 Managed by Melissa Haines

HOLIDAY HOURS

Please note our hours for Christmas Eve and Christmas Day

  • 12/247am-4pm
  • 12/25Closed
  • Professional Auto Repair From Firestone Complete Auto Care

    Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If your car seems to be running differently, our auto care teammates will take a look for free with our courtesy check. We'll check oil level, air filters, belts, and more. Additionally, our team believes in offering the most consistent service on the market, all at reasonable prices and a short waiting time. You can even buy tires online and schedule your installation when it's most convenient for you! Visit our location today or plan your appointment online or by calling (843) 375-6346.

    The Source For Great Offers On Tires.

    Learn More About Our Different Services

    With 90 years of dedicated service, we've seen just about every car problem out there. At Firestone Complete Auto Care, we work to provide outstanding auto care services. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning that every service or repair we do will be fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We understand that it's never the right time to fix your car, and that's why we constantly strive to make your total auto care experience stress-free.

    Customer Reviews

    (4.2 of 5) - 46 Reviews
    1/ 5stars
    by  
    on November 16, 2018
    Refused to honor road hazard warranty after I spent over $1100 on tires. Terrible customer service and rude female customer service reps. DON'T ever go there. Scam artists. Sell you a protection against road hazards and refuse to honor it.
    Responded on November 16, 2018
    Hi, Barry. We are sorry to hear that you have warranty concerns with your tire. We would also like to apologize for the negative customer service experience that you had as well. We can understand that this is an aggravating situation and we would like to help get this matter escalated on your behalf. Will you please email us at socialcare@bfrc.com with your contact information, a link to this review, and any invoice numbers related to this visit? We value your business with Firestone and we hope to hear back from you soon. ^Katrina
    Firestone Complete Auto Care - Bluffton Management
    5/ 5stars
    by  
    on November 9, 2018
    They're friendly and helpful. Quick and efficient service. Helped me find tires appropriate to meet my needs without overselling me.
    5/ 5stars
    by  
    on August 11, 2018
    A+++! Great service and repair!
    5/ 5stars
    by  
    on August 9, 2018
    Convenient hours. honest and trustworthy employees! Thank you.
    5/ 5stars
    by  
    on July 20, 2018
    I do not know if this Firestone is under new management, but I was treated the best since I have been going to this facility. I had major problems with the front end of my car, and the mechanic and manager worked with me to be able to have all the work done at the most economical price, and provided assistance with financing. The service was outstanding, and I would recommend this Firestone garage in Bluffton, SC to everyone!
    5/ 5stars
    by  
    on June 14, 2018
    My husband had just gotten 4 primewell tires two weeks before I needed a new set too. He's liking his new tires a lot so I got a buy three get one free deal, and settled on primewell too, good price. When I got into the okatie shop and they looked at the tire size they realized I had been quoted the wrong size tire so I got upgraded to Firestones and am very happy. Nice to hear about free rotations and road hazard too, guys all very knowledgeable. Thank you so much! Repeat customers for sure!
    5/ 5stars
    by  
    on May 30, 2018
    We have been coming to this location for 6 years to service both cars; 1999 Saturn & 2006 Altima, literally since the first day we moved to Buffton. Totally impressed by the great customer service: courteous, knowledgeable, friendly, & informative! Never doubted their honesty & appreciated the fact that they give "time-tables" as to what they are recommending by prioritizing repairs from "urgent" to " keep an eye on" for future repairs! Kudos to Melissa, Andrew, JonPaul, PJ, Chelsea, Bobby, Dennis, Drew with whom I have had most contact with, but, by all means the entire staff is deserving!! Ya'll are wasting your time & money if you choose any other car repair shop!!??☝️
    4/ 5stars
    by  
    on January 24, 2018
    Only gave them 4 stars because this was my first visit. Everything went well. If the next visit goes as well it will be 5 stars.
    5/ 5stars
    by  
    on October 4, 2017
    I drive almost 50 miles just because of the awesome customer service and the assurance I feel when I leave there knowing that all my vehicles are in tip top shape whether its a drive cross country or across state, I know our vehicles are always ready for the adventure. If you haven't been lately...go!!! If you have never been there, by God what are you waiting for??
    5/ 5stars
    by  
    on September 2, 2017
    Fixes my flat, sold me some stuff. Always get a happy ending there!
    5/ 5stars
    by  
    on August 9, 2017
    Great visit very Fast as we were Traveling! :)
    1/ 5stars
    by  
    on July 27, 2017
    Very poor service. Over charged for parts that were cheaper at Advance Auto next door (but you can't bring in your own part to use.) Attempted to over-charge for labor by over $100 due to "mis-coding work" became argumentative when I questioned the charge.
    5/ 5stars
    by  
    on May 30, 2017
    Had appointment, vehicle was worked on immediately and all services performed with expertise.
    5/ 5stars
    by  
    on September 23, 2016
    Trusted to keep me and my family safe on road.
    4/ 5stars
    by  
    on July 22, 2016
    the only complaint was that I had to ask if there was a military discount. If I did not ask I would not have saved $90.00. The service was great.
    5/ 5stars
    by  
    on May 23, 2016
    The AMAZING staff at this location, their friendliness, professionalism, and timely, honest, reasonably priced care of our vehicles make this the ONLY place we'll take our cars. They're great, and we couldn't be happier with the service we have received there.
    5/ 5stars
    by  
    on December 7, 2015
    Service was surprisingly fast! They got me in and out much faster than normal!
    3/ 5stars
    by  
    on November 25, 2015
    I was there last week and had two front tires put on my mothers car. they said the back ones were old and asked if i wanted to replace them. I declined because still had a lot of tread left. when i got home i checked all four tires and the back two only had 26lbs of air. I figured they would check all the tire pressures, when i came back the next day they were pretty busy and i heard one of the tech say i should come back later for free air. i explained i had just bought two tires there and wanted air in the two back tires they supposedly checked. Other than not checking air pressure all around and wanting to put air in back two, service and price was pretty good.
    5/ 5stars
    by  
    on November 8, 2015
    did oil change and filter, rotated tires, and topped off fluids super happy, no drama,
    5/ 5stars
    by  
    on September 24, 2015
    I was impressed with the sincerity and professional service.
    5/ 5stars
    by  
    on September 20, 2015
    I trusted Firestone for over 25 years and I was very glad to bring my brand new Mercedes in for its first service. Not only did they perform the same exact service as the dealership but they did it for a fraction of the cost! The people here in Bluffton are so friendly and the service was nice and easy! I highly recommend them
    5/ 5stars
    by  
    on September 16, 2015
    Had an oil change by them last week and they were very prompt and had great customer service. Would definitely use them again.
    5/ 5stars
    by  
    on September 12, 2015
    I left work the other day to find a flat tire on my car. I aired it up and went to the closest tire store (not Firestone). They quoted a very high price to replace the tire. I use the Okatie SC Firestone store for all my tire needs and I felt like they could beat the price so I left and ordered the tire from Firestone. Two days later I went to have the tire replaced. Looks like the other tire guy tried to pull a fast one on me because Firestone didn't find a bad tire at all. They inspected all my tires, aired them up, and sent me home an hour later without a penny out of pocket. They could have installed the new tire, that they special ordered just for me, and charged me for the tire and labor - but they didn't. They had already earned my business, but now they hopefully earned yours.
    5/ 5stars
    by  
    on September 10, 2015
    i am getting back on schedule and they were happy for me, not overly concerned under the circumstances
    1/ 5stars
    by  
    on July 23, 2015
    I went to this Firestone store at 9:30 am one day to have an oil change and radiator flush service done along with having them look at a problem with my front end of my conversion van. I was told to come back the next morning between 9:30AM and 10:00AM and they would be able to do the work. I left my van off at 10:00AM the next day and they told me there was only about 2 people in front of me. I waited until 2:00 P.M. and since I had not heard anything from them, called to find out they had not even started on my van and that they needed a truck bay. They said the bay should open up very shortly and they would do the requested service. I went there at 4:30 P. M. and they had not even started on my van. I took my van and told them they needed to communicate with the customer if they were not goint to do the work in the timeframe they promised me. They gave me no explanation of why they had not done the work even after they had a bay open. The customer service person should have told me it would take all day when I dropped it off. I had a good experience when I got tires put on my other vehicle but their lack of communications with the customer that wasted my entire day is unacceptable.
    1/ 5stars
    by  
    on July 5, 2015
    The repair of new radiator was great service and prompt. I will continue the service of my 2005 Jeep Liberty at this location until I replace. As long as you keep it going inexpensively I will continue your service!!
    5/ 5stars
    by  
    on June 2, 2015
    Came in with an appointment to do a front end alignment i was in and out in about 30 min they were also able to provide me with before and after measurements
    5/ 5stars
    by  
    on March 18, 2015
    Excellent friendly service, car drop off and presented services, prices and available discounts and coupons. Called with update and service recommendations. They were not pushy and were open about when repairs should be done. New Manage Jeremy was doing a great job keeping the repairs moving along.
    5/ 5stars
    by  
    on March 3, 2015
    I'm a loyal customer and prefer a company that does the job right the first time so I'm a very "satisfied customer" always recommending Firestone to everyone I know.
    4/ 5stars
    by  
    on February 28, 2015
    I take my cars to Firestone for maintenance, tires and car problems... I'm very happy with the service. The only negative it's that it takes forever because it's alway busy.
    1/ 5stars
    by  
    on February 6, 2015
    Service provided in spring 2014 to Nov 2014 very disappointing and poor. Also poor attitude by the manager. The quality of the work was poor, as was noted by 2 other car service providers in our area. When mentioned to manager he did not accept any responsibility for the poor quality of work done.
    5/ 5stars
    by  
    on February 4, 2015
    For the last two years, I have used Firestone for servicing my two Ford vehicles ever since I felt the service department at the dealership I purchased the autos from was not looking out for my best interest. The whole service staff at this Firestone facility have been terrific and I have never felt that I was being ripped off. They are friendly, honest and very helpful answering any inquiries about their service. Work has always been done quickly, efficiently and professionally. I would highly recommend this service facility to anyone interested in superb service.
    1/ 5stars
    by  
    on February 4, 2015
    I have been using this store for over a year for oil changes and tire rotation. I took my car in for tire balancing and was told that the work was done. After driving a few miles it was obvious there was still a problem. A second balance was performed a few weeks later and still there was a problem. I went to another store to get someone else to balance the tires and was shown wear on the inside tread indicating an alignment is needed. Now, one of the front tires is worn down to the belt in one spot and must be replaced. If only the first (or second) "technician" had inspected the wear pattern and recommended an alignment! Also, this store requires appointments to have service done and is usually 3 to 4 days out. Good for them!
    5/ 5stars
    by  
    on February 4, 2015
    Go to them whenever a problem occurs & we NEED HELP !!!
    4/ 5stars
    by  
    on February 4, 2015
    I've used them several times in the past and have always been taken good care of. Great crew working there.
    5/ 5stars
    by  
    on February 2, 2015
    It is the only place that I take this gem too :-) everyone knows me there.
    5/ 5stars
    by  
    on February 2, 2015
    It is great to know I can always count on feeling I have been treated as special by friendly and honest employees with my safety first
    1/ 5stars
    by  
    on February 1, 2015
    I use them about a month ago. I got two tires, oil change and wheel alignment. I went on a business trip the next day for two week and I noticed that my car didn't get aligned because it was pulling to the left. Call them and they say I waited too late to bring it in. I understand that but I wasn't in town.
    5/ 5stars
    by  
    on January 28, 2015
    I use them for all auto issues they can handle. Our car broke down in another city and we stopped at a Firestone dealer there. I called the one in Bluffton to verify the other dealer had done what Bluffton would have done in that instance. I trust the Bluffton dealer.
    3/ 5stars
    by  
    on January 27, 2015
    I always tell them what I want done and when I need my car back. I tell them not to call me and try and sell me something on the phone. If they find a problem they can go over it with me when I pick up the car. They cant follow my instructions.
    5/ 5stars
    by  
    on January 27, 2015
    After only living in the area a few months, it was time for my 2012 Honda to have new tires. The folks at Firestone in Bluffton did an exceptional job in educating me on the different tires available and then gave me a great price with discounts as a military veteran. Since it was my only vehicle, they gave me a ride home and then came to get me when the job was completed. The entire experience was very professional and I spent less money than at the "dealer" where I had moved from only a few months before. Thank you very much.
    5/ 5stars
    by  
    on January 24, 2015
    This facility is detailed,honest and user friendly.The personnel are always looking after your interest and we are loyal as well.We recommend this location for most automotive needs beyond good tires.
    5/ 5stars
    by  
    on January 23, 2015
    I purchased a new set of tires and when unexpected circumstances arose the staff there stayed late and got the work done.
    5/ 5stars
    by  
    on January 23, 2015
    I have found the staff at this Firestone location to be friendly, efficient. I would recommend for tires and service.
    5/ 5stars
    by  
    on January 23, 2015
    I use Firestone of all my auto needs from new tires to an oil change and everyone is always very friendly and helpful. The only thing I would say is the waiting area is not very welcomeing and even when you have an appointment the wait time can be VERY LONG.
    5/ 5stars
    by  
    on January 23, 2015
    The staff is always helpful and they always get the job done in a timely manner

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