Car Tires And Services At 3110 S Morgans Point Rd: Firestone Complete Auto Care In Mt Pleasant

Welcome to Firestone Complete Auto Care at 3110 S Morgans Point Rd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

3110 S Morgans Point Rd
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Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #352069 Managed by Darrius Rock

A Tradition Of Service At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If you think your car could have a problem, our trained technicians will take a look for free with our courtesy check. We'll inspect oil level, wipers, hoses, and more. Plus, our team believes in delivering the best quality service possible, all at great prices and a short waiting time. You can even buy tires online and schedule your installation when it's most convenient for you! Come in today or plan your appointment online or by calling (843) 352-6488.

Find Great Deals On Tires For Your Car.

We Cover Every Area Of Auto Repair

After 90 years of automotive repair, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we strive to provide outstanding auto care services. Our products and services are covered by our Fixed Right Guarantee, which means the service or repair will be fixed correctly the first time. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.0 of 5) - 43 Reviews
5/ 5stars
by  
on May 5, 2018
I am new to the area and had some routine auto maintenance work performed by this Firestone location. The store manager (Darrius Rock) was outstanding; making sure that everything was on point and that a timing issue that surfaced while I was there was handled appropriately. I will definitely be going back and, in particular, looking for Darrius to thank him again.
5/ 5stars
by  
on February 28, 2018
My son in law needed tires extremely bad on his truck and one of them had a nail in it. I was visiting from CT and was leaving the next day. I explained this and they squeezed me in. The tires were on sale too. The service was great and all were friendly and helpful. They even had our info in the computer from CT. Excellent service great deal and very friendly.
2/ 5stars
by  
on December 23, 2017
Tried charging higher that price agree on in beginning (multiple times). Recommended a list of services, not all of which were accurate , and were advising that the recommended services would be much higher price than they would be elsewhere. Second time going here and feeling like I was being taken advantage of. Will not go back.
5/ 5stars
by  
on July 28, 2017
The individual that checked me in was very knowledgeable.....repaired the tire within 30 minutes. I will go there for a quote when its time to purchase a set of tires.
5/ 5stars
by  
on June 11, 2017
I had a wonderful experience at your store-Amanda set up the appointment and was very gracious and then when I arrived I dealt with Darrius Rock, the manager and he was superb. Very professional and I was charged what I was told would be the amount.Very refreshing experience. I plan to return in the future when a need arises.
5/ 5stars
by  
on March 23, 2017
Great managers Clay and Darius, thanks for all your help in finding my tires and staying competitive in pricing. The tech who worked on my tires and wheels, huge thanks. I admit, I'm particular in how people treat my property, and he exceeded my expectations. I even had a few personal requests that the tech was happy to address. Great attitude from everyone inside the shop and also in the work bays.
1/ 5stars
by  
on March 13, 2017
Waited over 3 hrs for new tires to be installed then had 2 of the tires go flat the very next day. Back up to the store to wait another 2 hrs to have the tires fixed. Same thing happened the last time new tires were installed. Will not be back again.
1/ 5stars
by  
on March 6, 2017
Amanda is fantastic and always willing to help. Unfortunately, I had the great misfortune of dealing with Clay Fergeson, Manager of Tire Sales. He was rude, standoffish, and he did not seem to care about my right to question a billing error, calling my concern "semantics". No, thank you. Plenty of places to spend my money and not get insulted. Oh, and by the way, I have been a customer for nearly 30 years, in 4 different States. It only takes ONE person to ruin a life long relationship. If he leaves the store, I will return.
5/ 5stars
by  
on September 20, 2016
Excellent service, great recommendations and timing
5/ 5stars
by  
on September 20, 2016
I was apprehensive about this location from some past reviews I read, but we had a tire that needed replacing and they were the closest and had the tire in stock. I was pleasantly surprised at how nice the staff was on the phone and when I came in to the store. They quoted the time at one hour and I was out in 45 minutes. Very friendly and knowledgeable. I would definitely go back again.
5/ 5stars
by  
on September 4, 2016
Great service and friendly staff. They've been able to fit me in without an appointment twice now and get the job done. Greatly appreciated!
5/ 5stars
by  
on March 26, 2016
Friendly, courteous and knowledgable staff. My new tires run great and alignment is perfect. As a repeat customer, I highly recommend this business.
5/ 5stars
by  
on March 15, 2016
We have nothing but wonderful things to say about Firestone. We have visited them for automotive needs on several occasions, and they have been amazing. They have always been very professional and have helped us out in a timely manner. Their prices are also very reasonable. We give them two thumbs up!
5/ 5stars
by  
on December 2, 2015
I came in today for a tire rotation, and Patrick Reeves the new Store Manager got me in right away, no appointment needed. Rob even looked up my warranty for my alignment and they did a recheck for me. My car even got stuck on the lift and they made accommodations to get me to where I needed to be. Just all around over the top friendly service. Thanks so much!
5/ 5stars
by  
on October 20, 2015
Glad I went to Firestone!! Will use for future services!
5/ 5stars
by  
on September 7, 2015
I have been coming here for a few years and have never been disappointed. Amanda and Matt are friendly and helpful. I recently had an alternator go bad , I quickly went to Firestone at 4 pm on a Sunday. Car was diagnosed correctly, part ordered and fixed by 10 am Monday.
5/ 5stars
by  
on August 5, 2015
Matt Price, Sales Associate at the Morgan's Pointe Mt Pleasant location, gets it. While we waited in line, Matt Price was on the phone with an apparently irate and seemingly irrational customer. He handled it very well, but was obviously aggravated by the time he hung up ( I would have been, too, based on what I overheard). I had a concern about our AC repair of thirty days ago because the car was back in the shop for the same issue. Matt reviewed the records from the service report of (30) days ago vs. the service report for today's repair. He determined that today's repair should have been discovered and fixed during the original repair. As a result, he cancelled the charges for this second visit and apologized for the inconvenience. This was several hundred dollars. Even in a flustered state of mind and with sweat on his forehead, Matt understands customer service. I'm in sales and fully appreciate taking care of the customer. Thanks Matt!!!!!!
1/ 5stars
by  
on July 8, 2015
Been to this store twice first time for an alignment, which they could not perform on an 1999 expedition, because it was so far out of alignment. Then I got turned away again today. I have a 2014 Can Am Spyder Motorcycle that uses rims much like a car. Because I bought the tires from the can am dealer, and not firestone, they refused to mount the tires on the Spyder rims
5/ 5stars
by  
on June 27, 2015
have taken my personal and business vehicles to them for years and they are great
5/ 5stars
by  
on June 23, 2015
Easy to get in and out of! Thanks to MGR Randy and his Staff!
2/ 5stars
by  
on June 14, 2015
Spent 20 bucks and an hour and they.couldnt find a hole.in my tire. Tire went flat next day. Had to pay Hay Tire to fix it. Won't go back.
5/ 5stars
by  
on June 9, 2015
I came to the location a short while back to have a new set of tires on my car. I found the staff and technicians very courteous and knowledgeable. They kept me posted on the install periodically.
5/ 5stars
by  
on June 3, 2015
The staff was very nice and helpful. They went out of their way to go get a tire that was 30 miles away.
1/ 5stars
by  
on May 15, 2015
I bought the lifetime alignment...They couldn't do a complete alignment because of a bolt that wouldn't loosen....said they would track down the part to replace....never heard back from them...
5/ 5stars
by  
on May 12, 2015
I can always count on good work and honesty. Would not take my vehicles anywhere else.
5/ 5stars
by  
on April 5, 2015
I requested a service that was explained I didn't need. Saved me money.
5/ 5stars
by  
on March 9, 2015
Randy and his staff continue to provide excellent service on my behalf. Thanks to their entire group.
5/ 5stars
by  
on February 26, 2015
I got an oil change a couple weeks ago; great job as usual.
4/ 5stars
by  
on February 26, 2015
Always there to help, very helpful in what's best for my vehicle, good prices for the services
5/ 5stars
by  
on February 4, 2015
Extensive brake work had to be done to our 89 Silverado. I had to follow up with after the break in period due to an oscillating noise. They replaced a set of pads that appeared to be warped without debate.
5/ 5stars
by  
on February 3, 2015
Always pleasant with good customer relations. Good location
5/ 5stars
by  
on February 2, 2015
They do a great job every time that I go for oil changes and alignments
5/ 5stars
by  
on February 2, 2015
I went to Firestone (without an appt.) on Sat. 1/31 the busiest day of the week for them...I needed a new battery before my car died again...it was now 3:15 and I had a 4:00 appt. they told be they could put a new battery in but probably couldn't have it done till 4:00, so ok I wait... They were done at 3:40 with plenty of time to get to my appt. That is what I call service!!! I have been going to Firestone for several yrs. Always happy and love your discount coupons...everyone is extremely knowledgeable and friendly... I have recommended Firestone many times... Happy Customer
1/ 5stars
by  
on January 27, 2015
When I got back into my car from getting some work done, the mechanic or whomever was in my car, left plenty of boot and or grease marks all over my driver side door. I assume they kicked my door open and didn't even care that they left me plenty of marks to clean up when I got home. Since this experience, I have not taken any of my cars back to the shop.
1/ 5stars
by  
on January 26, 2015
was told the break issues I was experiencing was caused by the caliper sticking. Was strongly urged not to drive it and take it immediately to the dealer. It was Christmas Eve and we were leaving on Christmas day to go out of town. There was no way we could have gotten the issue taken care of before we left. We were extremely nervous driving the 41/2 hours but fortunately didn't have any problems. After returning home we took the car to the dealer. They said it was not the caliper but a warped rotor. After they repaired the car drove great. After scaring us have to death and then being wrong with diagnosis we will not be using Firestone again.
2/ 5stars
by  
on January 26, 2015
They are too busy and over-worked. Everything takes too long, communication isn't great, and things sometimes get missed in the work. We've decided to use a different service provider lately.
1/ 5stars
by  
on January 25, 2015
WENT TO GETAIR IN MY TIRES SINCE THE WEATHER TURNED COLD AND THE SERVICE REP TRIED TO SET ME UP FOR AN APPOINTMENT EVEN AFTER I TOLD HER I JUST BOUGHT NEW TIRES...FELT RIPPED OFF...JUST NEEDED AIR...WENT DOWN THE ROAD TO A GAS STATION AND GOT AIR PUT IN WILL LEAVE WHEN I SEE HER WORKING AGAIN
5/ 5stars
by  
on January 24, 2015
Everything was great from the customer service to the actual service its self.
5/ 5stars
by  
on January 24, 2015
Amanda in customer service did a great job getting everything on my truck done in a timely manner so I could get back on the road to see my daughter at college! Great Job!
5/ 5stars
by  
on January 24, 2015
Used several times..good work and good value.. schedulers very professional and efficient.
2/ 5stars
by  
on January 23, 2015
On several occasions,I've brought my vehicle in for service or routine maintenance, even with an appt., was told it would about 45 minutes, maybe an hour - and that time exceeds way beyond into an almost 2 hour wait. If that amount of time had been forthcoming, I would have had dropped the car off, had someone pick me up, and returned when the service was completed. The waiting area is crowded, soiled, and a very elevated volume on the television set.I dread going there. However, there is one Service representative who very considerately informed me about the vehicle/dealer warranty and the value of the particular part that malfunctioned.. In appreciation for his honesty and good will, I brought him a box of doughnuts the next day.
5/ 5stars
by  
on January 23, 2015
Exceptional service, friendly staff and quality repairs. Those three things bring me back again and again. I know my car will be serviced and repaired correctly and I am treated fairly. A friendly place to wait for your car and I can not ask for better service. I never take my car any place else.
5/ 5stars
by  
on January 23, 2015
I have been doing business with Randy, store manager, since 1993. I followed him to his current store; especially, since it is next door to my neighborhood. In '93, it started out as tire purchases. Now, due to Randy's personality and straight foward approach, Firestone has become my complete auto car center. Firestone now performs all maintenance and repairs on our families vehicles. I trust Randy and his team when they recommend work needed or diagnose problems for repair. Firestone my offer the complete care but it is people like Randy that make Firestone complete!

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