Firestone Complete Auto Care: Your Source For Tires And Repairs At 1917 Hoffmeyer Rd In Florence

Welcome to Firestone Complete Auto Care at 1917 Hoffmeyer Rd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

1917 Hoffmeyer Rd
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #3123 Managed by Nicholas Ciccone

Unleash Your Car's Potential At Firestone Complete Auto Care

Here at Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If you think your car could have a problem, our professional teammates will give your car a free courtesy check. We'll check oil level, steering, hoses, and more. Plus, our team believes in giving you the best service possible, all at reasonable prices and a quick wait time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Come in today or schedule an appointment by phone or online.

Find Great Deals On Tires For Your Car.

Learn More About Our Different Services

With 90 years in the car care service industry, we've seen nearly every problem your car or truck could have. At Firestone Complete Auto Care, we work to provide outstanding auto care services. Any services or repairs include our Fixed Right Guarantee, meaning any auto service or repair is fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know that finding time to fix your car is difficult, so we do our absolute best to make the process as seamless as possible.

Customer Reviews

(4.3 of 5) - 67 Reviews
5/ 5stars
by  
on July 17, 2018
Rick Wheeler provided A-PLUS customer service. His initiatives to ensure the safe operations of my vehicle are impeccable!
1/ 5stars
by  
on July 13, 2018
Absolutely tried to gouge me in costs. Listed parts for three times the cost as I could find with 30 seconds of sourcing them myself for the SAME parts. Don't get me started in their labor pricing and structure, not to mention their "time" estimates for how long a repair takes in their labor calculations. Go here if you'd like to just throw money down a pit or if you have cash to burn.
5/ 5stars
by  
on July 10, 2018
Thanks for listening to my story....we all have a flat tire story, but today mine was the important one in the world and Rick Wheeler cared enough to make sure that my flat was evaluated for possible repair had a wonderful techinician, Dominique put a new tire on my care and balance my wheels..,all done before I could believe it. I was working in Florence and traveled here from Hilton Head and having a flat can be bad situation when traveling...thanks for getting me back in my car without interrupting my day. Thanks for being Kind. Thanks for Caring.
5/ 5stars
by  
on June 25, 2018
I was traveling and had nail in my tire. They were very helpful and quick and got me back on the road quickly
5/ 5stars
by  
on May 12, 2018
Staff very nice. It was a very pleasant experience
5/ 5stars
by  
on May 2, 2018
Very friendly staff that you can feel confident that all repairs are completed in a timely manner!
5/ 5stars
by  
on April 23, 2018
This location is awesome! On my way back to Maryland I found a bolt in my tire. Found these folks on the internet and they were only 10 minutes away. They were friendly and fast. Had my tire fixed and me back on the road in 15 - 20 minutes. The best service ever from any automotive company I've ever been to. THANK YOU!!!
5/ 5stars
by  
on February 4, 2018
Jessica was friendly and helpful, Dominique was friendly and accommodating. Service was completed expeditiously. I will return soon and I highly recommend this store
5/ 5stars
by  
on September 28, 2017
Awesome place to go to, great staff and great prices!
5/ 5stars
by  
on September 22, 2017
I had an appointment and this was one of the few time my vehicle was serviced on time great work.
1/ 5stars
by  
on September 12, 2017
Paid for an alignment but it was not done. Second time this Firestone has done this
5/ 5stars
on July 8, 2017
Great service. Friendly. Knowledgeable. Great prices.
5/ 5stars
by  
on February 21, 2017
5star great experience....
5/ 5stars
by  
on February 7, 2017
5/ 5stars
by  
on November 20, 2016
5/ 5stars
by  
on October 24, 2016
I went in for a routine oil change. In seeing the number of vehicles already present, I expected at least a 30min to an hour wait time to be serviced. It was a great surprise to find that the service had been completed within 20 -25min. I found the service tech and sales rep. to be extremely knowledgeable, and concerned about not only the oil change, but the overall wellbeing of my car as a whole, by offering consultation and quote for tires. I greatly appreciate the consistantly quick and careful service! Thanks!
1/ 5stars
by  
on September 29, 2016
Took my truck in for an oil change and to have a small shake in the wheel when I hit the brakes. I was called and told to repair the shake I would need brake fluid exchange, new front pads & new front rotors! At a total cost of $644.07 I declined the work & called a Midas shop two blocks from this location and was charged $64.09 all I needed was the rotors turned. Will never use FIRESTONE AGAIN
5/ 5stars
by  
on September 20, 2016
Nick and mark are very pleasant and respectful
5/ 5stars
by  
on August 29, 2016
Always friendly, respectful and informative. They do a great job and keep you up to date on repairs. They also explain all options and prices and never pressure you. Ever since I first went to them, I've had a great experience each time and they've gained my trust and respect. I recommend them to anyone who wants good service and experienced, friendly staff.
5/ 5stars
by  
on August 8, 2016
Firestone exceeds their customers expectations everyday
5/ 5stars
by  
on July 7, 2016
Your 'team' is great, professional, sincerely caring, coupled with keen perception of customer time constraints. Paul Luskin helped me upon my arrival. You may need to look far and wide to obtain a similar 'Sales Teammate.' We will continue to be a 'Firestone family.'
5/ 5stars
by  
on June 30, 2016
Very prompt and professional
5/ 5stars
by  
on June 24, 2016
Quick, friendly, reliable service
1/ 5stars
by  
on May 15, 2016
Did a survey an gave an honest review. To get a phone call saying that I'm no longer welcome as a customer.
5/ 5stars
by  
on May 13, 2016
The staff at Firestone is extremely helpful and friendly. They took my car in at 5pm and had me back on the road in less than 45 minutes, and that was 4 brand new tires all the way around. Most times in the past when I have gone to other stores 4 tires was hours. GREAT WORK FIRESTONE!!!!!
5/ 5stars
by  
on December 4, 2015
I stopped in to have my car checked I got to use my favorite mechanic Robert Daniel Campbell. I trust what he says the entire staff is always smiling and willing to help thanks to firestone for hiring such an amazing staff.
5/ 5stars
by  
on November 23, 2015
I used them a week ago. Always great helpful attitudes!
5/ 5stars
by  
on November 11, 2015
Gave me great help on short notice when it very obvious they were extremely busy with current customers. I needed a tractor tire (that I had purchased from my local tractor supply outlet) mounted. I had baled hay on the field with rain expected at any time. I conveyed my situation to the staff, they jumped to my help. I recently had rotors and break pads and shoes replaced at this location. They have just confirmed a steady customer.
2/ 5stars
by  
on November 10, 2015
Broke down near this location. After having to tow my vehicle and stay the night. I had remind the staff a few times that I was from out of town, only then did they direct the right attention to my repair.
3/ 5stars
by  
on November 9, 2015
I went in to have a leaking tire repaired, but ending up buying a new tire. I had to wait an hour and a half to have this done, but in all fairness to this establishment, I did not have an appointment. I did however buy 4 new tires, but had to schedule a return appointment since they only had one tire in stock. I will re-rate this facility following my appointment to see if service time improves.
5/ 5stars
by  
on October 8, 2015
had great service nothing bad to say at all very professional people and relaxing atmosphere
5/ 5stars
by  
on September 28, 2015
Got some work done a couple of days ago, they did a great job and saved me a lot of money.
5/ 5stars
by  
on September 21, 2015
I been to Firestone a week ago for an oil change. It was busy but I only waited 45 minutes. Not only did they change my oil they checked fluid system and etc and recommended what I should have done. Great service!!!
5/ 5stars
by  
on September 16, 2015
We were travelling on Labor Day and got a flat tire. Had to wait overnight for stores to open. Local Hampton Inn manager recommended Fire Stone. We received, quick, courteous service and an excellent price for what we needed.
5/ 5stars
by  
on September 10, 2015
Representative really listened to our description of disturbing noise. He did not guess, which I appreciate, but said that they would check it out and call. The problem was minor and the cost negligible.
5/ 5stars
by  
on August 17, 2015
Wife had to take car in. Generally I do it. Folks real polite and explained everything. Wife called me with cost. Reasonable and completed in estimated time frame,
5/ 5stars
by  
on August 16, 2015
They always provide courteous and timely service. I trust their recommendations.
5/ 5stars
by  
on August 14, 2015
I called and reviewed several different places and options as this was the first time I have ever had to replace a tire or set of tires. Not only was Firestone the most helpful via phone and in person, they also had the best prices and carried the widest line of tires to accommodate my vehicle - and had the best arrangements for scheduling my appointment. Thank you SO MUCH to everyone at Firestone! My Mercedes GL450 thanks you also :-)
5/ 5stars
by  
on July 8, 2015
Made an appointment for my car online (late afternoon). I expected them to tell me that I would need to re-schedule for the next day. They were extremely busy. But they took care of me very quickly. I always try to have my car serviced here as they do a very good job!
1/ 5stars
by  
on June 30, 2015
Our fan belt broke on I95. System check NOT done!!
5/ 5stars
by  
on June 2, 2015
I had an emergency with my tire while I was traveling and firestone was very helpful taking care of my needs immediately.
5/ 5stars
by  
on May 29, 2015
I used this Firestone a week ago after my car was driving horribly. Daryl attended to my car, diagnosed the problem and fixed the problem. This will always be my stop whenever I have car problems.
4/ 5stars
by  
on May 26, 2015
called the day before to set up an appointment to have the oil changed and the tires rotated, tried to set it up for 0700 or when the store opened, was told appointments are not really given for oil changes, so i told them i'd be there at 0700; i was there at 0645, waited until they were open, was the 3rd person in line, got it set up, and then waited until 0850 before I was finished- seemed a little long to me, especially for an oil change and tire rotation, but I guess that is the price you pay when you don't do it yourself
5/ 5stars
by  
on May 1, 2015
I needed tires for my vehicle and before calling Firestone I called four other companies and they did not have my size, thank goodness Firestone did and I am very satisfied with the overall service I received on 4/24/2015. Thank you.
3/ 5stars
by  
on March 14, 2015
Why send me coupons i can't use.... Why do Firestone have appt times; should be first come first serve....
5/ 5stars
by  
on March 8, 2015
I have had several oil changes over the years, but I must say this was a very impressive experience. Everyone I had contact with were top of the line and very helpful. I would return for anything auto related.
5/ 5stars
by  
on March 4, 2015
Outstanding customer service. Can't believe the extra effort from the staff to help me call and determine if car warranty would cover the repair. Excellent experience.
5/ 5stars
by  
on February 27, 2015
I had been shopping around for tires for my F250 Diesel, I had went to other places, even some who specialize only in tires. I was not happy with the tire, some making you order online and then have the tires sent to the store. So I stopped in to see how Firestone was. My truck came with a Firestone tire, and I had gotten 94,000 miles from it, it was a great tire. So they not only matched a price from another store, but I got a better tire for trucks. I'm so very happy I stopped...Thanks Firestone in Florence for your service, politeness and the deal...
5/ 5stars
by  
on February 26, 2015
I recently purchased tires and was notified that my tie rod ends were shot and needed replacing in order to align my vehicle band save wear and tear on my new tires. Thanks for the advice and taking care of my wifes vehicle.
5/ 5stars
by  
on February 6, 2015
Florence, SC Firestone is definitely the best! I have been using them for 20 years… I will definitely return. I very much trust them!
4/ 5stars
by  
on February 6, 2015
The guys that work here always remember me and help me get the most for the best price. I never feel like they pressure me or try to sell me something that I don't need. They take really good care of me and my cars.
4/ 5stars
by  
on February 4, 2015
I have been going to this Firestone for the past 20 years and have always had good service here. I like the friendly and courteous people that work here. And they remember who you are.
3/ 5stars
by  
on February 4, 2015
too pricy, and took a long time. did not share the test sheet for reference.
5/ 5stars
by  
on February 4, 2015
We have trusted Firestone in Florence for two years now. No other place works on our car. The prices, customer service and staff knowledge/professionalism are outstanding. My car has always been repaired quickly and done right the first time.
5/ 5stars
by  
on February 3, 2015
eI used a coupon there and had a better service experience
4/ 5stars
by  
on February 3, 2015
We bought a set of tires last year, 2014, and after a couple months or so had to return to F because of a slow air leak in one of the tires and the system display was not displaying the psi for the correct tire. There were 4 subsequent visits for this same problem but F remained persistent in fixing the problem, all visits at NO CHARGE. They stood behind their product and service and finally fixed the problem! Thank you for hanging in there with us. Was unfortunate, however, we had to return numerous times before problem was identified and fixed.
5/ 5stars
by  
on February 3, 2015
I have been taking our vehicles to Firestone for a long time, perhaps about 10 years or more. I have always experienced excellent customer service with them, they take their time to explain what needs to be done and how long it would take. They are always very courteous and friendly, not only to me, but all customers I have seen them deal with when I am there. I am the type of person who believes that you should always take your vehicle to a professional to be worked on, and not just a "shade tree mechanic" to save a few bucks. Our son learned that lesson the hard way when he let his "friend" (now an ex-friend) work on his vehicle, even though we advised him not to...numerous times! He now has a new vehicle that he pays for and I am happy to say that he keeps up with his recommended maintenance and takes it to the dealership since it is still under warranty.....I trust the mechanics and staff at Firestone on Hoffmeyer Rd in Florence, SC and have recommended them to friends and family. A while back I recommended Firestone to my dad when he was having an issue with his vehicle. He took it to them, had his concern checked out, and assured him there was not a problem with his brakes. He was very pleased with them at the Hoffmeyer location in Florence, SC and was glad I recommended them.
4/ 5stars
by  
on February 2, 2015
I am treated well every time I have my car serviced here.
1/ 5stars
by  
on February 2, 2015
I went in for an oil change and tire rotation took 2 hours
5/ 5stars
by  
on January 28, 2015
I have used this location in Florence several times and they are now my go to place.
2/ 5stars
by  
on January 27, 2015
The staff that works at the front desk attitudes are not very pleasant. Prior to the current management staff, this was a great location with great people, but since the management staff changed maybe about 2 1/2 years ago this location is no longer a friendly place with friendly staff. Please address the attitude insufficiency at this location.
1/ 5stars
by  
on January 27, 2015
Passing through on vacation. Had to have my truck repaired.
2/ 5stars
by  
on January 26, 2015
I contacted the manager to let him know about how awful my brakes sounded. He took my car in to inspect and found nothing. I am the one that has to drive the car and my brakes were not done properly. I will never bring my car back to Firestone. Bad experience.
5/ 5stars
by  
on January 25, 2015
I use them on a regular bases for all of my tires, oil changes and alignment.
5/ 5stars
by  
on January 25, 2015
Professional and Friendly auto service available 7 days a week always to my satisfaction at a reasonable cost
5/ 5stars
by  
on January 24, 2015
I used their service some time ago and the service was excellent
5/ 5stars
by  
on January 24, 2015
The service and level of attention the entire Florence team provides is given because they want to help not because it is their job.

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