Car Tires And Services At 7204 Parklane Rd: Firestone Complete Auto Care In Columbia

Welcome to Firestone Complete Auto Care at 7204 Parklane Rd! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

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Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #19860 Managed by Gregory Wells

Unleash Your Car's Potential At Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care, where we have been providing quality automotive service since 1926. If something about your car seems off, our auto care teammates will give your car a free courtesy check. We'll examine oil level, air filters, hoses, and more. Additionally, we're devoted to providing the best auto repair possible all at great prices and short wait times. And guess what! You can even buy tires online and have them conveniently delivered to your local store. Stop by today or book your appointment online or by phone.

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We Cover Every Area Of Auto Repair

With 90 years of dedicated service, we've encountered nearly every automotive issue out there. Here at Firestone Complete Auto Care, we strive to provide unparalleled auto repair and maintenance. Our products and services are covered by our Fixed Right Guarantee, meaning that every service or repair we do is done right the first time. If not, we will re-perform the service with no additional charge. We know there's never a good time to get your car fixed, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.5 of 5) - 40 Reviews
5/ 5stars
by  
on October 10, 2018
Tire repair was completed timely and correctly. I really like the folks at Firestone on Parklane. Have been taking all my cars there for years and would not go anywhere else.
5/ 5stars
by  
on June 27, 2018
Went to Autozone and Advanced Auto to get help replacing a brake light. Spent over an hour, but neither store could get it. Drove to Firestone, a nice serviceman came out to look, reach right in and unmatched the hitch with ease! Had me on my way in 5 mins! I was prepared to pay an arm and a leg- but he charged me the fairest price ever!!! I will be bringing all 3 of my vehicles back to this location! Service and Honesty still means something to me!!!
5/ 5stars
by  
on June 10, 2018
Thursday, 6-8-18 I went to my regular Firestone to get an oil change they were all booked up until Monday. I went to Parkland Firestone to see if I could get in and only two cars in the bay. I thought what's wrong with this place, it was lunchtime. After being told I was next. I decided to leave for lunch and come back. The tech drove me to a new restaurant down the street from the shop. When I got back I was told I needed two air filters. Just like at the other Firestone I was ready to decline because in my mind all they wanted was more money I use air fresheners my car smell good. Before I could say anything the sales rep showed me the filters. I confess I only replace one filter since I brought the car brand new nine years ago. The filters were replaced and to my surprise the tech even tire shine my tires. The tires on my vehicle are 4mos old. The other Firestone shop didn't do that and I've brought tires from them for years. I'm changing to Firestone Parklane Rd location.
1/ 5stars
by  
on May 15, 2018
My appointment took 2+ hours longer than told due to the technician "bobby" attending another customer without appointment. Then found out that there was an underlying issue AFTER ive spend numerous dollars on tires that have been worn out due to this issue. Ive visitied fireston to align my tires thinking that was the problem and not once was i told that this issue existed. It took 4 visits till someone mentioned something.
5/ 5stars
by  
on October 19, 2017
5/ 5stars
by  
on September 14, 2017
Every thing was just right
5/ 5stars
by  
on August 30, 2017
Mr. Melvin Mitchell is a class act. He listens and provides recommendations and solutions, without making you feel as if you are being fleeced.
5/ 5stars
by  
on July 16, 2017
the experience was good one as always.
5/ 5stars
by  
on July 15, 2017
we love the service from you.
5/ 5stars
by  
on July 15, 2017
We love the service we recived from here.
5/ 5stars
by  
on June 27, 2017
Excellent customer service. Go see Stephanie and Josh..they will take care of you and make sure your car is done right!!!
5/ 5stars
by  
on October 26, 2016
Everybody at this location is very nice and respectful to a customers needs. I wouldn't take my car anywhere else. They know what they are doing and let you know what they are doing every step of the way. All the employees at the Park Lane location deserve an A+. Thanks guys for all your help, see you at my next oil change...
4/ 5stars
by  
on June 27, 2016
I just wanted to say that I really appreciated the great service.
5/ 5stars
by  
on November 19, 2015
have been with firestone app 20+years so far I will be using them hopefully for many years to come. I trust them with my prize. ( my car).
5/ 5stars
by  
on November 13, 2015
Best customer service I had all year Plus gave me Excellent discounts
5/ 5stars
by  
on November 7, 2015
Came in for a oil change at the last minute around 3:00 pn. I received great customer service from the moment I walked in. They told me my car would be ready by five, so I left it. I went to run some errands and received a phone call about and hr. Later that my car was done. Great job Firestone!
5/ 5stars
by  
on October 31, 2015
I use them every three month. They treat me real nice. But there was along wait. 0n Saturday October 24, 2015. Over all they were nice.
5/ 5stars
by  
on October 22, 2015
The service was great and very prompt with service.
2/ 5stars
by  
on October 22, 2015
Prices are too high. Technician left oil cap loose cause a mess.
1/ 5stars
by  
on October 20, 2015
I used Firestone "Complete" Auto Care about a week ago. It started out like the new manager at the Parklane Rd. location was going to be a good guy. I went there to give my daughter a birthday present. I wanted 4 new tires, an oil change, and a tune-up. I was told I might not need a tune up (but was not given the reason for this statement), but that would be determined once the mechanic did a free safety check. If there were changes to the estimate, I would be contacted to provide further instructions. As usually done at most auto repair places, a call indicating that some other work items needed my attention (the car was taken in on Saturday, 10/10/15. I received the phone call on Sunday, 10/11/15 and approved additional work of engine belt replacement and alignment done. On Monday when I took my daughter to pick up the car, I used my Firestone account to pay for the services and took my paperwork. Not all of my paperwork was there; my first indication that something was not quite right. The alignment had supposedly been done on Sunday, today was Monday and the alignment information was not attached to my bill, but the cost of having it done was already paid for; I had just paid for it. When I asked for a copy of printout from the alignment, I was told that it would be gotten for me. The service manager looked for the paperwork at the desk; he went into the shop to look for it, but he could not locate it. I was told it was lost. Instead of being able to take 15 minutes to drop off my daughter to get her car, and pay the bill, and then go to work, I had to wait while a mechanic brought the car onto a lift so that the alignment could be done. (Again???) The alignment of the vehicle was off...I was told the mechanic had bumped the car while driving it (back???) onto the lift to do the alignment. Needless to say it was not a good sign of Parklane Rd. Firestone's workmanship. It went down hill from there on; within 25 minutes my daughter and grandson were left stranded on Interstate 77N along the side of the road. And so on and so on. It continues to the fact that the my daughter's car has 4 brand new spanking tires, new belts, new hose, a new oil change, new coolant purchased, but no car...because the mechanic forgot to replace the hose from the engine to the radiator; the car engine blew.
5/ 5stars
by  
on October 9, 2015
I went to 2 other locations before receiving great help and service. They figured out what my problem was and fixed it.
5/ 5stars
by  
on September 29, 2015
My family and I had a blowout on I-20 while driving home from Myrtle Beach. I put on the dummy spare and used GPS to find the nearest national brand tire store which ended up being the Firestone Complete Auto Care at 7204 Park Lane Road in Columbia. It was a Sunday and I pulled in at 4:40 PM just before the store closed. The Service Advisor, Mike, was professional, courteous, and responsive. My car was on the rack within 5 minutes. Our Technician, Kyeon, was also great. He had the new tire mounted and balanced and the dummy spare put away in what seemed like no time. The waiting area, including the restroom, was neat and clean. My family and I were ready for the road within 20 minutes. It turns out that the emergency flashers had killed the battery. When Mike heard the "clicking" sound, he immediately jogged out with a battery jump start to get the van cranked. I am very thankful for the high level of service I received that evening. It saved our trip home from an otherwise wonderful vacation. If you need tires or service, give Mike and Kyeon a shot; you won't be sorry!
5/ 5stars
by  
on September 28, 2015
Tire keep getting low and they found the source and fixed it quickly and professionally.
4/ 5stars
by  
on September 25, 2015
I came into the store last Friday morning. I had two nails in my tire. I thought that I was going to get it plugged but I ended up buying a new one. The best part of the visit was the tire being on sale and I saved $40. The only complaint that I have was when my car was ready they had it sitting outside running with the door open. To me anyone could have walked up and stolen my vehicle. I said this to the guy at the desk. He told me that no one was going to steal my car. But I am very familiar with this area. AND YES THEY COULD HAVE. It is not a safe area. It was an insult to my intelligence.
1/ 5stars
by  
on September 20, 2015
Very rude and half checked the car just because they where busy I was not pleased at all I took the car somewhere else knowing they didn't fully check it out and if saved me from buying a bad car when they told me there where no issues.
5/ 5stars
by  
on September 15, 2015
I have been a customer at this store for many many years. The reason I always stay with this location and recommend this location to my friends is because I completely trust Greg and Mike to be honest and trustworthy. Very rarely can you find these 2 qualities in a place of business any more. The customer service is impeccable and they always do right by me. I trust them to take care of my vehicles and to be fair and honest with their recommendations regarding service my vehicle needs. These two guys are amazing and they will always have my business. I highly recommend this location.
5/ 5stars
by  
on September 13, 2015
I have taken all 4 of our family's vehicles to Firestone on Parklane. Mike and Greg always let me know what charges to expect and why the service is needed. I have been very happy with the tires that I have purchased on their suggestion and will continue to use this location.
5/ 5stars
by  
on August 6, 2015
The service was faster than i expected it to be. I got my new tires an alignment and I was set to go. And with my firestone credit card and didn't have to come out pockets all was taken care of. Great service.
5/ 5stars
by  
on July 17, 2015
I have been using Firestone Complete Auto Care on Park Lane Rd for all of my auto care needs for over 5 Years for all five of my vehicles. I have been very pleased with the quality of service I received. I have always been treated with the upmost respect. They make me feel like a family member. I have and will continue to recommend Firestone to others.
5/ 5stars
by  
on June 15, 2015
Did an amazing job with my tire. It's been rolling great since it was patched. Thank you
5/ 5stars
by  
on May 23, 2015
I have use them for the past almost eight years and never had a bad experience with the tech. They have always explained everything that they are doing and what they are doing to my cars
5/ 5stars
by  
on February 1, 2015
My firestone store in within minutes from my home. I used them often, most recent was last week and I am so happy I did.
5/ 5stars
by  
on February 1, 2015
Great service and very customer friendly management.
5/ 5stars
by  
on January 28, 2015
Take my car there for all services. Have used Firestone in a few states over the years and my Honda will be 12 years old this summer! They have always been up front and honest with me. I really appreciate the military discount they afford me as well as the online coupons sent out. No problems!
4/ 5stars
by  
on January 26, 2015
I was at the point of not going back to the one on O'neil Ct but my boyfriend made an appt and we ended up at the wrong location but they still helped us get the service he needed at the same price quoted from another location.
5/ 5stars
by  
on January 25, 2015
We were getting our oil changed, we didn't have a coupon for it but the man gave us one so we didn't pay full price. We just feel like they care about us there. And we really appreciate that. God bless Firestone.
5/ 5stars
by  
on January 23, 2015
I got the Bridgestone tire package [4 tires]. This was a replacement set of my old Bridgestone. I like the feel of them on the road.
5/ 5stars
by  
on January 23, 2015
The work was professionally done quickly. The technician were very helpful with explanation off anything needed to be done.
5/ 5stars
by  
on January 23, 2015
All of my vehicle maintenance and tire needs. Convenient to the workplace.
4/ 5stars
by  
on January 23, 2015
Have used firestone for years reliable services very well versed

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