Car Tires And Services At 100 Lehigh Valley Mall: Firestone Complete Auto Care In Whitehall

Ready to come in to your local Firestone Complete Auto Care on 100 Lehigh Valley Mall? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

100 Lehigh Valley Mall
Get DirectionsHours + Information
Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #21350 Managed by Joshua Stout

Professional Auto Repair From Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been leading the automotive service industry since we began in 1926. If your car seems to be running differently, our trained technicians can perform a free courtesy check. We'll examine fluid levels, wipers, hoses, and more. Additionally, we're devoted to offering the most consistent service on the market, all at great prices and a short waiting time. You can even buy tires online and schedule your installation when it's most convenient for you! Come in today or plan your appointment online or by calling (484) 240-4914.

Find Great Deals On Tires For Your Car.

We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, there's almost no car or truck problem we haven't seen. At Firestone Complete Auto Care, we strive to provide outstanding auto care services. When you bring your vehicle to us, it's covered under our Fixed Right Guarantee, meaning that every service or repair we do will be fixed correctly the first time. And if it was performed improperly, we'll redo it at no additional charge. We know there's never a good time to get your car fixed, and that's why we constantly strive to make your total auto care experience stress-free.

Customer Reviews

(4.6 of 5) - 63 Reviews
5/ 5stars
by  
on March 9, 2019
I would not be returning for the last 20 years for my oil changes if I wasn't being treated fairly.
5/ 5stars
by  
on February 27, 2019
Excellent Service and reasonable prices! At the Whitehall Pa location. Look for Mike, he will definitely make sure that all of your concerns about your vehicle are looked into.
5/ 5stars
by  
on February 2, 2019
Very easy experience and would recommend any of my family and friends to take their business to this location. I would like to extend this excellent experience to the very knowledgeable and helpfulness of the Service Manager, Mike Burton who was above and beyond the help I had expected. Thank you and I personally thank Mr. Burton.
5/ 5stars
by  
on January 18, 2019
Always a very helpful and pleasant experience !
1/ 5stars
by  
on January 10, 2019
I never experienced pulling to the left or right, or see my steering wheel crooked when I drive straight until my vehicle was aligned at the Whitehall, PA shop. My time is valuable so when I drove back to the shop and I didn't hear an apology I was very disappointed and regretful for purchasing the Alignment Service Lifetime warranty.
Responded on February 28, 2019
Victor, we're sorry to hear of this disappointing experience and we'd like to address it. Please email us at socialcare@bfrc.com with the details, your invoice number, and your contact information. We value your business with Firestone, and look forward to receiving your email. ^Jennifer
Firestone Complete Auto Care - Whitehall Management
5/ 5stars
by  
on November 24, 2018
The only thing that bothered me was that I recommended two other People to purchase the same tires I purchased ,and they did. But got no recognition or anything else #Bummer!
5/ 5stars
by  
on November 6, 2018
This store is amazing! Very friendly and profitable. They finished when they said they could. They gave recommendations but were never pushy. Awesome service!
5/ 5stars
by  
on August 17, 2018
Very friendly staff. Explained everything in detail about my vehicle and answered all questions I had in a friendly manner.
5/ 5stars
by  
on June 9, 2018
I have been getting my oil changed at this location for more than 20 years. There honest & upfront approach has won my loyalty!
5/ 5stars
by  
on June 6, 2018
I went into the store to check my tires and my fluids and they where very helpful and friendly i will definitely come back and recommend it to family and friends
5/ 5stars
by  
on February 9, 2018
Walked in for an unscheduled oil change on an inclement weather day. Mike Burton was who assisted me, and I cannot say enough great and professional words about him. As a female it’s often intimidating and awkward to do these things alone. But I’ve never felt more comfortable and been more satisfied wth my experience overall. Thank you!!!
5/ 5stars
by  
on January 26, 2018
Was welcomed, treated with respect, and the services I requested were fixed in full.
5/ 5stars
by  
on January 14, 2018
The sales person (Tyler) was very courteous and the tech (Javier) was polite, fast, and did amazing job telling us what needed to be changed. His recommendation showed how thorough he examined my vehicle.
5/ 5stars
by  
on November 13, 2017
My hubby & I went for tires. Mike, the manager, was awesome! He was a true example of excellent customer service! We were very pleased with the tires too- very quiet. We are telling everyone we know about our experience. Thank you for everything!
4/ 5stars
by  
on September 1, 2017
Correction of problem was completed on my return to your facility
5/ 5stars
by  
on June 15, 2017
I have been bringing my car here for years. Mainly because I have the credit card, but I'll even drive all the way up from Philly to bring it to these guys because they're honest, kind, and hardworking. They are always upfront about what needs to be done, and what is just recommended. Of course they will up-sell you, it's part of the job, but the services they suggest are always common issues that will need to be done sooner or later, giving you the opportunity to just take care of it now while you're already there, and before it becomes a problem. The services are always priced reasonably, but they still try to find you the best deal for your service. As a female with a general knowledge of automotive repair, I have never experienced anyone trying to "screw me over" as I have with other mechanics, nor have I felt the sexism that usually comes with a bunch of guys explaining mechanics to a girl. And they're friendly to boot.
5/ 5stars
by  
on June 1, 2017
I brought in both my wife and my car for service on 5/23/17 and 6/1/17. The entire staff were exceptional in terms of their professionalism and customer service. Kudos to: Jay, Mike, Manny & Tyler!
5/ 5stars
by  
on March 29, 2017
I had been a customer since 2006 of a leading competitor, as of Nov 2015 I've been bringing my 2 vehicles to this location. These guys are AWESOME!!! I was very happy with my previous service provider, however through the years the customer service seemed to decline. As happy as I was with the competitor, I haven't thought twice...not even once about going back.
5/ 5stars
by  
on March 26, 2017
The staff was very friendly at that this location. They kept me always kept me updated on what they were exactly doing on my vehicle. They even helped me out with the six month deferred financing on my Firestone Credit Card so I don't have to pay the full amount at once and I don't have to worry about the interest that will accrue on the credit card since I can't pay the full amount at once on my card! They also did an excellent job on my vehicle. I will come here again for anything that needs to be done on my car! Thanks again!
5/ 5stars
by  
on February 7, 2017
I walked into the service center expecting to make an appointment and my needs were taken care off immediately! The staff there are very friendly and courteous Thanks John-Jay and Rafael for taking such great care of me and my car!
5/ 5stars
by  
on January 3, 2017
I blew a tire in the middle of the mall parking lot, and managed to 'limp' across to Firestone. I was absolutely thrilled I did. They were quick, courteous and did not try to upsell me on anything. In return, they've earned a new customer for my future car care needs! The day, which could've been ruined, was saved thanks to these guys at Firestone!
5/ 5stars
by  
on December 31, 2016
I am now a dedicated Firestone customer after my experience there today. I came in for some new tires, and right from the start everyone was very professional. Mike and Jay were the best, and my car was done in under 30 minutes! Thank you to everyone at Firestone for making my day a bit easier!
5/ 5stars
by  
on October 7, 2016
Please note that during the survey I said I had a problem on my last visit. I did NOT mean with any person there; only that my car needed more work for inspection; parts had to be ordered. That was the problem I am referring to, not a problem with anyone at Firestone. I continue to recommend them to my friends and family and will continue going there for my future needs.
5/ 5stars
by  
on September 12, 2016
5/ 5stars
by  
on July 31, 2016
Had my wife's 2013 Kia inspected and two new tires put on. All parts of the experience exceeded expectations. Sales Teammate Michael burton was friendly, courteous and helpful. He explained everything, made recommendations and helped me get the best deal with no pressure. Top notch service by all involved! I highly recommend using them for automotive service!
5/ 5stars
by  
on July 21, 2016
Excellent customer service. Gave me a good deal on 4 tires and gave me as many discounts that they could. Took care of the installation of the tires right away after just waking into the store.
5/ 5stars
by  
on May 21, 2016
Great service, polite and respectful staff!
5/ 5stars
by  
on May 21, 2016
Great service, polite and respectful staff!
4/ 5stars
by  
on December 22, 2015
They were able to change the amount of work that needed to be done based on my needs and the amount of time I need the car to run for before I can buy a new one. I was very appreciative of how willing they were to explain what was happening and adapt to my needs. One of the technicians also drove me up the road to work so I wouldn't have to walk, and it's that kind of personalized, human service that will keep me coming back.
5/ 5stars
by  
on December 19, 2015
I had a flat tire that needed immediate replacement. The salesperson found an affordable tire and even arranged for an oil change as well - on a Saturday morning! Will definitely go back!
5/ 5stars
by  
on December 18, 2015
Repaired and didn't have to replace tires. Very honest!
4/ 5stars
by  
on December 1, 2015
They saved me money and time. I'm grateful for a job well done.
5/ 5stars
by  
on November 20, 2015
i use them couple of weeks ago and let me tell you they treat me like family. Those guys over there were so friendly and helpful they give me the best tire for my money THANKS Firestone!!!!
5/ 5stars
by  
on November 17, 2015
No matter what the issue, this is the place you should take your vehicle. The knowledge and experience outclasses all of the others out there.
4/ 5stars
by  
on November 15, 2015
they did an oil change it was fast and done at a good price
1/ 5stars
by  
on October 12, 2015
service advisor wanted to put wrong oil in vehicle
5/ 5stars
by  
on September 25, 2015
An outstanding experience for my car and for me at the Lehigh Valley Mall store! I came in from a routine lifetime alignment and got so much more. I had alot to do and many phone calls to make. Since someone was already in their customer waiting area, I asked if they had a chair I could take outside to make my phone calls. They said I could sit in their conference room which was empty and clean with comfortable tables and chairs. While I was waiting, they came in to ask if I would like my car inspected as it was due in six weeks. Sure, thanks for saving me time! I said please change the oil, too. They came back and said I didn't need an oil change yet. Thank you for being honest. They offered me water and wanted to know if the room conference temperature was ok for me. Well, I got all my phone calls completed and everything done well for my car! I'll certainly be back and recommend them to all my friends!
5/ 5stars
by  
on September 22, 2015
Jay and his crew are top notch! Thanks for the service fellas!
4/ 5stars
by  
on September 22, 2015
I have went to firestone a few times in the past few months and the service has been excellent every time.
5/ 5stars
by  
on September 16, 2015
These guys in Whitehall are as helpful and friendly as can be! They get u in and out quickly!
5/ 5stars
by  
on September 13, 2015
All the guys, John-Jay, Jay and Rich, are super nice and professional. They were not happy until I was happy. I bought 4 new tires, and the next day, decided to upgrade them. So happy I did, and got a great deal, too!! I will definitely be back to this place.
5/ 5stars
by  
on August 24, 2015
Always like to leave positive reviews because it's so easy to want to leave a negative one when things go bad. This time I called, they go me in same day, inspected my brakes because I was hearing a noise; told me I didn't need work done because pads were 50% or better, that a pebble probably got into the right front rotor and made a scraping sound. Wow, that's a first! I had them replace the rotor and put on two new brake pads. Nice people, nice work, nice store. I'm happy. Thanks I must have been wearing my lucky shirt. It's my lucky day.
5/ 5stars
by  
on August 15, 2015
Always top notch customer service by Mike, Jay and Terry! Polite and attentive. Thank you. Love this Firestone in Whitehall, PA.
4/ 5stars
by  
on August 13, 2015
I got a wheel alignment from them, and all went very well, techs were friendly and knowledgeable. I only waited about an hour, which is rare at other shops. Glad I went to Firestone
5/ 5stars
by  
on June 5, 2015
The Manager Jay at your Whitehall store is the best Manager I have ever dealt with!
5/ 5stars
by  
on June 3, 2015
this me is the second time did I use service For me 2 cars
2/ 5stars
by  
on June 1, 2015
I brought my car in for inspection and received a call that they mechanic recommended changing my fluids, I said know. My receipt says I declined, Alignment, fuel system cleaning, brake flush, coolant system service, ac evacuate and recharge, and differential.... My car was aligned 7,000 miles ago and drives perfectly straight and only has 50,000 miles. My car does not need any of the recommended services. I don’t trust your recommendations and will be hesitant going forward. The total cost to "change fluids" was $596.94.
5/ 5stars
by  
on May 22, 2015
Staff was very helpful and kind the service was perfect.
5/ 5stars
by  
on April 27, 2015
The customer service was on point! I was very pleased with their politeness on the phone and in store. Everyone was extremely kind.
5/ 5stars
by  
on April 18, 2015
Gave me a time to do the service and was finished within the time giving.
5/ 5stars
by  
on April 18, 2015
MY OIL CHANGE WAS DONE IN THE TIME IT WAS PROMISED. SALES PERSON WAS VERY COURTEOUS, always a pleasure to do business with:-)
1/ 5stars
by  
on March 7, 2015
I went to do an alignment on my Acura and to do the winter package check. The technician said that I need to get my cabin filter replaced so I said go ahead and do it. The work was done in a completely unprofessional way. Not only he didn't install my glove compartment back correctly, he also broke the pins for it. Three weeks later I discovered that my trunk release button is not working. I took the car to the dealership and it turned out that the firestone tech actually broke the main switch for the trunk inside the glove compartment and didn't even have the decency to let me know or apologize for it. It took me three weeks to finally get it fixed at the dealership and to get them to pay for it. NEVER AGAIN, LESSON LEARNED!
4/ 5stars
by  
on February 26, 2015
I have to say that everyone I have interacted with at this store is friendly and helpful. They have provided good information and service. As a side note, I do not like that the service department is made to present a line-up of additional services that can be done when you go in for a simple oil change. That is the reason I gave a "Good" for Professionalism rather than an "Excellent".
5/ 5stars
by  
on February 3, 2015
My niece use Firestone in mid-January to purchase new tires. She was impressed about how fast the tires was put on her car. She was also surprised by the final cost of the tires. She will continue to bring her car to Firestone when repairs are needed for her car.
5/ 5stars
by  
on February 3, 2015
My niece use them about a week ago and She was very satisfied
5/ 5stars
by  
on February 2, 2015
Why i go to Firestone in Whitehall, I was on my way home from the hospital, my wife was driving and we were getting a flat tire near the store. I told my wife to stop at Firestone, I was in a lot of pain and just wanted to get home. I told the fellow my story and they took the car in right away and fixed the tire and I was on my home in one half hour. I was very thankful and have been going back ever since. It is about 3 years now and I still am very happy with the service I recieve. Thank You Mylin Mamuzich
4/ 5stars
by  
on January 29, 2015
I go firestone in the necesary time, from check my car
5/ 5stars
by  
on January 27, 2015
I have four automobiles and have them all serviced at Firestone for oil changes,brakes,inspections etc. Always satisfied for work done that is Nesesary.
4/ 5stars
by  
on January 25, 2015
My car is being serviced as I complete this review
5/ 5stars
by  
on January 24, 2015
I have been going to this firestone for almost 10 years ! I will never go anywhere else. You want good service from honest people, this is the best Firestone to go to.
4/ 5stars
by  
on January 24, 2015
Made an appointment and no problems like another local company which i will not mention or patronize anymore. Also, tires working great for my sons SUV
5/ 5stars
by  
on January 23, 2015
There is nothing worse than a mechanic who treats women like the hey haven't got a clue. Take my word for it-Firestone is NOT like that. They will explain the work so hard hat everyone can understand and THEN do the work. They have a high stars d and meet it every time.i have been using A Firestone since the late 80's.
5/ 5stars
by  
on January 22, 2015
I was short on time and needed to get an oil change with in the next day or two. As, I was leaving for vacation and needed an oil change they got me in the same day and always quick and friendly

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