5/ 5stars
by HARRY A
on March 11, 2019
We would highly recommend Firestone to anyone who is looking for that one on one experience. They understand your time is valuable, they listen to you and give you options that best suit you and let you choose. They are there for YOU from the moment you walk in the door till you leave a happy customer! And their prices are very reasonable on both tires and service!!
5/ 5stars
by Ronald D
on February 7, 2019
Prompt and professional service performed by everyone,I’m a long time customer of this service center !! ?
5/ 5stars
by Robert
on December 4, 2018
Responded on February 24, 2019 We are glad you enjoyed your experience at our Scranton, Robert. Please visit us again soon! ^Miguel
Firestone Complete Auto Care - Scranton Management
5/ 5stars
by Alan K
on October 31, 2018
Courteous , Helpful, Quick , Job well done Happy Customer
5/ 5stars
by Michael D
on October 26, 2018
Great experience. Robert was great!
5/ 5stars
by Carol D
on July 18, 2018
Courtesy, knowledge and experience. Best place to know your car is safe and in great working order!
5/ 5stars
by Alfred M
on May 2, 2018
As usual the service was excellent. The only problem I had was my own error. I didn't realize until after I returned home that I had neglected to use my latest card holder offers. As such I believe I missed out on any exclusives deals that applied to the recent services I received. Is it possible to still apply any that are still valid? Thank you, Alfred Leone, 1200 Green Holly Road, Apt 309, South Abington Township PA, 18411-9436
5/ 5stars
by Tony M
on April 15, 2018
These guys stand behind their service and make things right if things are messed up.
5/ 5stars
by Sergey
on April 7, 2018
5/ 5stars
by Kimberly J
on January 9, 2018
I love coming here to have my vehicles serviced. The staff are knowledgeable and very friendly. Most other places, you have to sit for hours and hours. Not here, you are in and out with an hour. Great place to service your vehicles.
5/ 5stars
by Brooke
on December 24, 2017
Firestone helped me immediately when I was in a bind. Tire pressure light went on for the second time after putting air in them. The day before Christmas Eve, I went to Jack Williams. I was dealing with a non-repairable tire with a screw in it. I needed to get a new tire before heading back to Lancaster. I was visiting family for Christmas. I was upset and distraught because I knew it had to be taken care of. It was a decent air leak. I called Firestone and they immediately, without hesitation, took me in when they were closing in an hour. I was treated royally. They made sure I was taken care of and had the tire on in no more then 15-20 minutes. I was really impressed with the attention to detail and customer service. I will go there anytime and will be going there in the future for any of my emergent needs.
5/ 5stars
by David D
on December 20, 2017
Everyone at this location is personable and knowledgeable. They treat your vehicle as if it were their own. I have consistently received great service at this location which is the reason I keep coming back.
5/ 5stars
by George L
on November 18, 2017
The oil change and tire rotation went great even without a prior appointment. A great experience.!!!
5/ 5stars
by Robert H
on November 5, 2017
Very good service. I did not have an appointment but you considered the schedule, gave me a fare time for complete changing to my snow tires and stuck to it-- finished a little early. Waiting area and shop were clean and orderly. Well done.
4/ 5stars
by Venkata
on October 11, 2017
5/ 5stars
by Ray K
on September 5, 2017
5/ 5stars
by Carol
on September 2, 2017
Very friendly, very knowledgeable and great work!
5/ 5stars
by Nancy
on August 15, 2017
Great service, super nice people!
5/ 5stars
by Carlton k
on June 25, 2017
Very professional concerned for my vehicle and my safety pointing out potential problems that could avoid costly repairs
5/ 5stars
by Antoinette S
on June 12, 2017
My visits are always good and I trust them completely! They are always friendly and explain everything. Service is always prompt. The one thing I would recommend is that the new greeting area where customers need to sign and make contact with the staff is in my opinion too small and in adequate! Not enough counter space! That I think was poorly designed. Nothing to do with service, that was still great!
5/ 5stars
by Dominick t
on March 12, 2017
Great place to get your car serviced very courteous and knowledgeable people
2/ 5stars
by Cheryl
on December 28, 2016
5/ 5stars
by Thomas J
on December 13, 2016
3/ 5stars
by Valencia c
on December 8, 2016
5/ 5stars
by Deb
on September 14, 2016
Excellent service both inside the store and in the garage. Lifetime (that you own the vechicle) alignment deal 199.00. Great communication with customer service and vechicle owner. I will definitely go back.
5/ 5stars
by David
on September 13, 2016
Robert and the crew at this location truly look out for the safety of my vehicles. They care that my family is driving around in a safe car. Thank you for your honest and trust worthy service.
5/ 5stars
by Sean M
on June 11, 2016
I brought my car up to have many things done to it, I didn't expect it to be as much when I was making the appointment but never the less being someone who has very little knowledge of cars I was wrong. However dealing with your customer service employee Rich, I found myself feeling safe leaving my car overnight knowing that its in the right hands. Rich explained every little detail to me and made sure its what I wanted to have done. He made the whole experience completely less stressful than anticipated. Great employee.
5/ 5stars
by Elaine
on May 21, 2016
Manager Jim was very professional and helpful. He was able to locate the tires that I needed. He is excellent with the customers and their vehicles. They took very good care of my classic vehicles. The technician was very careful and did all the work right.
5/ 5stars
by David S
on March 29, 2016
I have completely abandoned any other car care company. The staff at this location is awesome. I love having a safe and good running car. I love having a car care company that I can completely trust in. Thank you.
5/ 5stars
by Alan
on March 26, 2016
Great group of people who work at this store. Always meets expectations
5/ 5stars
by Jim g
on December 23, 2015
Been coming here for years - now sending my children there - older cars need care!! They always try to help and try to get you in and out ASAP.
3/ 5stars
by Jamie50
on December 16, 2015
The actual work on the vehicle was great. However, the service store we use is about a 20 minute drive from our house somwe dropped the car off with the intention of picking it up the next day. We had some errands in the area so when they called to ask about a filter we approved the service and was told the car was done and we could have it in about ten minutes. Dominated of making an additional trip back Sunday mkornijgn we decided to go get it. I dropped my husband off wiki the the intention of him just picking the car up. Well the car was no where near ready in fact it was about another hour before it was done. The man on the phone, on speaker phone, told us all the services were done with the exception of the filter. Obviously not the case! Very disappointed and he even tried tomlie in front of my husband saying he didn't say not was ready. My husband disbuted it and he agreed he had told us it was done. We got an apology......but that didn't get back that hour in which we had other plans for that day.
5/ 5stars
by Elisspc
on October 25, 2015
Great customer service & very patient, always willing to work with me
5/ 5stars
by panj98
on October 25, 2015
Very courteous and professional. Completed service on time as promised.
4/ 5stars
by Jigs
on October 23, 2015
I was at Firestone for my car's PA state inspection. After the inspection I noticed that there was a vibration noise that started coming from front tires. I took my car again and the technician suggested that I balance and perform a wheel alignment. The sales associate explained the issue in detail, which was great. I did buy the lifetime alignment package after the sales person conveyed me with this option. Post the repair, I still find that the vibration sound hasn't gone away and now after having spent a good amount, I am clueless as to what do I do next.
5/ 5stars
by Vincent S
on October 14, 2015
Everything I needed and fair warning about necessary upcoming service needs.
5/ 5stars
by ceb1
on October 10, 2015
They took me in last minute. My son's car rides great now! Very professional and personable.
5/ 5stars
by Jeannie D
on September 14, 2015
On my way to vacation 9/5, I was about 2.5 hours from home, when my truck broke down and I was towed to Firestone in Scranton. I cannot speak highly enough of the service manager, Jim, and his staff. I have a 2003 Chevy Silverado SS that has never been towed and was frantic at the thought of strangers working on it. They treated my "baby" with kid gloves and still managed to have it repaired and me back on the road in a few hours. Even though the shop was full when I was towed in. THANKS FIRESTONE OF SCRANTON!!
5/ 5stars
by Caitlin2483
on September 13, 2015
This was the only time I felt good about spending money on my car :)
5/ 5stars
by Lilduckey
on September 12, 2015
I used them a couple weeks ago for an oil change. They were friendly, helpful, and professional. I recommend them!
5/ 5stars
by Twoonwon
on September 12, 2015
Explained the whole process to me. They got my vehicle right in and kept me informed throughout the entire process. No surprises or hidden fees.
5/ 5stars
by K l
on September 6, 2015
Just got 2 new tires but service was amazing staff was friendly and amazing good group of guys
5/ 5stars
by Mr M
on September 5, 2015
Great service an team. Recommend great tired for my Mercedes
5/ 5stars
by Nancy E
on September 4, 2015
My family has trusted our cars to Firestone in Scranton since the late 1980s, and this visit was the same. I took my car in for inspection and was done in short order. I asked them to check the car over. It only needed an air filter. I also asked needed to be done for a major road trip and will be making an appointment this month for some routine maintenance. I'm in my 70s and drive with confidence knowing my vehicle is "good to go".
5/ 5stars
by Madel
on August 31, 2015
Everyone at this Firestone was wonderful! My car needed tires and I was in and out quickly. Everything was explained to me.
5/ 5stars
by kimmy410
on July 6, 2015
I had a flat and needed a tire on a Sunday. The staff was so nice and helpful. They looked at the other tires and explained what was wrong and what should be repaired in the future. They included me during the visit. I felt like I left understanding more about my car than when I walked in. The visit did not take too long and it was affordable. The staff was so great and friendly.
5/ 5stars
by Rudzi
on July 5, 2015
I had an issues with my tires and Robert worked to correct the problem with my car. I appreciate the great service.
5/ 5stars
by Skip1
on June 28, 2015
Had limited time with daughter car,had tires replaced,a few bulbs I wasn't aware or plus oil change in an extremely timely manner,hats off to them,
5/ 5stars
by STEELERS
on June 8, 2015
The service was great. I bought 4 tires and had an alignment done in two hours. I got a great price on the tries to. Thanks Robert.
5/ 5stars
by STEELERS
on June 8, 2015
I bought the new tires 4days ago and they handle great on the highway. The service was fantastic.
5/ 5stars
by ddayton2712
on April 26, 2015
I was in a week ago and was very pleased with the service. The store manager, Robert Borys was very pleasant and helpful. I ordered a part and will be returning for an appt. next Saturday!
5/ 5stars
by Dymnd
on April 2, 2015
I have been taking my car here for years, and my experience this week was excellent, as in the past. I asked for several things to be checked and done. Everything was accomplished more quickly and efficiently than I was anticipating. I especially appreciate their friendliness, honesty, and the fact that they didn't "try to make a sale" when one wasn't needed, explaining the facts to me. All prices were explained and very reasonable! I know that my car is safer to drive because of the care I received. I have recommended Firestone to several friends and relatives, and have actually taken two there to have work done on their cars. I am a "person" there, not just a customer! Thank you, Firestone!
5/ 5stars
by Pavloosh
on February 27, 2015
Honest and reliable service.I do not hesitate to return for service.
5/ 5stars
by Mooseman o
on February 26, 2015
My wife and I ordered snow tires for our Subaru. They were delivered early and were installed quickly without any hassles.
5/ 5stars
by Gypsy S
on February 26, 2015
I keep returning to Firestone for my service because of the kind and courteous staff.
5/ 5stars
by bars
on February 26, 2015
I've been using Firestone for 20 yrs and have had .....nothing but exceptional service
5/ 5stars
by maritza
on February 26, 2015
Went in for NewTires a d State Inspection and got a great deal on the tires.Why because I had the warranty.Also had a Cracked Rim and a bubble in my tire.The rim was a Cadillac Rim expensive but that's what I wanted ,they also had other alternative s for me.l like to keep the integrity of my vehicle.But got a great deal on new tires(prorated of course).Always nice and friendly not condescending.I must mention Northup and Jim and another fellow can't remember his name.Thanks Firestone.
5/ 5stars
by Jeph21
on February 16, 2015
The date was November 10th, 2014. Was driving from Brunswick, ME all the way to Indiana when outside of Binghampton, NY; my tires caught some debris from an accident heading southbound on 84. I spent the night in my vehicle at the Firestone lot and Rob had opened shop and made sure that my vehicle was queued up after hearing my story. I was in at 7am and out by 10 am. It was veteran's day I believe (11/11/2014) and so their bay was full of patrons. It was my first time in Scranton, PA and I must say that everyone I had met was friendly! Thanks especially to Rob to making me feel welcome and accomodating my need in an efficient fashion. He informed me that my lifetime alignment was good on ALL my tires purchased at Firestone for the life of my vehicle. That's quite a steal at the low price and sincerely awesome customer service I have experienced at all Firestone locations (I travel by road a lot). Thanks to Rob and his team, I was able to make it to my destination safely in the evening and deliver Maine Lobster to my friends in Indiana.
5/ 5stars
by kitcat
on February 8, 2015
Always helpful. Take their time to help answer your questions to make you feel satisfied
5/ 5stars
by jeanne6
on February 7, 2015
I had a problem with my tire, Took me in within a couple of minutes. Tire fixed and on my way in a half hour..
5/ 5stars
by Laugh 2
on February 5, 2015
I had an oil change and tire rotation. The Person asked me several questions about my vehicle And made sure that I wasn't having any problems.
5/ 5stars
by Frezzo
on February 4, 2015
Did what said on the time frame they said!! Great work
5/ 5stars
by DaveZ
on February 4, 2015
The Dickson City Store and the Ft Myers (Colonial Ave) are the only places I take my truck. I had a Porsche adn instaed of taking it to the dealer, The Firestone mechanics did everyhting nesesary to keep my truck in perfect running order and saved me $1,000's.
5/ 5stars
by justshelp
on January 30, 2015
They were very helpful I felt well informed about the overall shape my car is in they informed me on what to expect over the upcoming months
5/ 5stars
by CPM 1
on January 25, 2015
We were happy with our service. Always treated with courtesy. Will be returning in the future when the need arises.
1/ 5stars
by Furious
on January 25, 2015
I went in for brakes. By the time they got done with me I spent over $400 in "recommended" services (although I declined the suggested tie rod replacements because this had never been an issue and then my van that never had wheel issues, all of a sudden had a tremendous rattle that cost $650 at the dealer to fix. Of course any wrong doing was denied when I called. I will never use them again. I will always tell this story to anyone who considers them.
5/ 5stars
by mae8764
on January 25, 2015
repeat customer never had a bad experience very happy with services
5/ 5stars
by starlette
on January 25, 2015
Very helpful for ordering the tires I requested. Service was extremely professional on all standards. I will recommend this firestone highly.
5/ 5stars
by Ronholog
on January 25, 2015
With two cars over 27 years and more than 250,000 miles - these guys keep me and my car(s) very happy and on the road!! What more can I say - the BEST Service and Guaranteed Results. I have used the Firestone in Brooklyn, NY with Good results, but since I have a house near Scranton - I actually time all my service (except for emergencies) to be done at the Dickson City store, where everyone knows me and my car.
5/ 5stars
by Kelbro321
on January 24, 2015
I love the Staff at Firestone - Dickson City. I have been a client there for almost 7 years. I have always felt they take great care of me and I trust that what they recommend is necessary and affordable. I recommend them to all my friends!
1/ 5stars
by Lynn H
on January 24, 2015
I went to Firestone for tires and an oil change for my Ford Edge. They said they would call me when the vehicle was ready. When I went back to pick up the vehicle the bill was $42. I said that includes tires??...no we don't have the tires...if you want tires call and we can order them. I went there for tires of course I wanted tires. I would not have left my car there for tires if you had no tires!
5/ 5stars
by Demps
on January 23, 2015
I've been dealing with Firestone at the Viewmont Mall now for over 20 years. Most recently we had them going over and prepping my sons 2002 Ford Focus for a trip across the country. All and any problems were taken care of at a fair cost. At one point of my sons trip he called to say the car was on cruise at 78 MPH on the Colorado border and running like a champ. He made it to his destination with no problems. The car has approximately 178,000 miles on it.
4/ 5stars
by amy12345
on January 23, 2015
Very friendly and accommodating! Took great care of my vehicle! Only change I would suggest.....placing a sticker on the windshield for a reminder for the next oil change, unless they forgot mine that day.
5/ 5stars
by LIZCONN
on January 23, 2015
Getting ready for scheduling a yearly car inspection-would not choose any other place for such service.
5/ 5stars
by Mattollila
on January 23, 2015
They did an amazing job getting my wife great tires(great upsale from Rob) and also conducted an oil change.
5/ 5stars
by nictonto33
on January 23, 2015
The guys at the front desk were professional and my car was ready before the expected time. I liked that they give you a call when your car is done.
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