1/ 5stars
by Steve
on March 4, 2019
Benjamin - the technician put tires on my car that didn’t fit. The tires were rubbing the wheel well when they handed me the car keys. They even told me it was rubbing. I asked them to undo it - it’s dangerous to drive the vehicle in these conditions. The guy at the front told me to get an Uber home and they’ll fix it tomorrow or go across the street to pep boys. I went across the street and pep boys changed the tires for free.
5/ 5stars
by Lee G
on February 2, 2019
The service was fast and the sales rep was extremely helpful and the job got done fast in the middle of rush hour time
5/ 5stars
by Les Z
on September 27, 2018
Honest evaluation, excellent and courteous service, completed service before time quoted and fair price for service.
5/ 5stars
by Evelyn F
on April 13, 2018
I had a great experience, they were backed up and still had me out rather quickly.
5/ 5stars
by Madeline
on February 22, 2018
The guys here are always super friendly and willing to explain everything about my car (as someone who knows next to nothing about cars, this is great). I have somewhat bad luck with cars and always seem to need something fixed, and I wouldn't go anywhere other than this Firestone to get what I need. I should know their names by this point (I'm there often enough and they all come to my Wawa to get food everyday) to give special recognition to them, but unfortunately I don't know their names. It's the two same guys I always see at the front desk though - they're really nice and I can trust the mechanics to fix my car right the first time, every time. Thanks!
1/ 5stars
by Ben Q
on January 9, 2018
I came in with a screw in my tire, and asked for a patch that was covered under my road hazard protection. Before touching my tire they had my hood popped and were putting fluids in my truck. I came in for a tire repair, they had no business going under the hood for anything without talking to me. Next day I had the flat again. Turns out they "patched" the wrong tire. Not sure how they got confused by "front passenger side" tire, and thought I meant front drivers side. It was pretty simple, fix the tire with the drywall screw sticking out of the center of the treads. Will never go back to this location. They have a history of doing crap like this to my vehicles. Terrible experience every time. Clearly they can't handle even the simplest operation.
4/ 5stars
by Ismael P
on December 6, 2017
5/ 5stars
by Robert G
on September 16, 2017
Jeremy is a great service agent. He takes the time to explain all repairs and options. We started going to Firestone after we moved to the area, and it's been great for us. They have great special for Firestone Credit Card customers as well. I would not go anywhere else.
4/ 5stars
by Edward D
on August 17, 2017
5/ 5stars
by Hasan H
on November 9, 2016
Mike, Alex, Chris, and Neck were so professional! This is my first visitand they seem they do care about their customers. They explain everything to you and what options you have to choose from. Highly recommended!
5/ 5stars
by Chirag P
on September 4, 2016
It was fantastic experience.
5/ 5stars
by Rehmat K
on May 4, 2016
5/ 5stars
by Douglas
on April 6, 2016
They are the only place I take my car.
4/ 5stars
by William
on March 24, 2016
Really good vibe when you walk into the shop. Service advisors are polite and kept me informed of the progress of my car. I will be going there again for future car maintenance.
4/ 5stars
by SBur
on November 9, 2015
Excellent service all around - all employees were friendly, helpful, engaging, took the time to explain what was wrong and the mechanics of the car as it pertained to my car's issues. I would definitely go back!
5/ 5stars
by Tptash
on November 1, 2015
Consistently a positive experience with each crew member personable and an overall honest business!
5/ 5stars
by Stratos
on October 23, 2015
Extremly knowledgeable,thorough, understanding and expeditious! Will use again.
5/ 5stars
by fit a
on October 17, 2015
We've taken our cars here multiple times for minor issues like leaky tires and burned out headlight. Each time, the staff were courteous, punctual, and our cars were taken care of quickly and effectively.
3/ 5stars
by Vino57
on September 19, 2015
Went with a nail in my tire,very busy so 2hours later,said can't patch due to location.ok left with new tire,everyone nice. But took my car to get inspected 2 days later ( I had asked for my tire) my dealer look at tire for me, said no puncture,and tire was fine. So drove right back to firestone, left with my new tire and a complete refund. They said, it was a new tec and .....etc, even though they did the right thing, I feel taken advantage of.
4/ 5stars
by LAEJ
on September 8, 2015
Great service, personable, professional and informative staff --- everyone we spoke to.
5/ 5stars
by angelray
on September 4, 2015
I use them this week and am very happy I stopped at this location. The Technician was wonderful. Definitely, . A good place to go.
5/ 5stars
by Cinr
on August 30, 2015
I was just going it get tires but found out they do everything there. They did repairs and my inspection as well as the tires. My car drives like new. I love it. And they were all so friendly and helpful. Thanks guys
5/ 5stars
by stac529
on August 23, 2015
I've had both of our vehicles serviced at this location for the last two years. Today I ran into an pricing issue that was an honest mistake. I was given a price for emission/inspection and oil change and wasn't quoted for the sticker fee - Michael the manager explained that it was a mistake. The quote was lower than it should have been but because I was given the price over the phone he did honor the original quote and explained the mistake - I've never had any issues with this location. If there is a problem they are always sure to get to the bottom of it and explain it to me before they would ever over charge me for something that I don't need! I highly recommend Firestone!!!
5/ 5stars
by coleD
on August 8, 2015
Alex and Sean were great to deal with. The service was fully explained and completed in a timely manner, and for a very reasonable fee.I'll be returning the next time my car needs service. The Firestone club seems like a great deal, so I may be signing up
5/ 5stars
by elij
on August 6, 2015
Very good service.sometimes Mechanics will suggest things that need done by the next time I come in. I come back and they don't suggest it again that would be my only complaint is the upselling kinda goes alittle overboard.
5/ 5stars
by lisat
on August 2, 2015
Have had comparative quotes & in addition to not over inflating quote, they also didn't add additional work that was not necessary. Final cost is always close to estimate.
5/ 5stars
by Melito
on July 31, 2015
Very efficient and professional.completed timely...
5/ 5stars
by Melito
on July 31, 2015
Inspection and oil CHG completed promptly and courteously.
5/ 5stars
by jleb
on July 23, 2015
This location is great to work with. They care about the customer and it shows. They do excellent work, back it up and take the time to answer questions and explain any work that needs to be done. Be sure to ask for David Escobar, he's far and away the best technician.
5/ 5stars
by GCarter
on July 6, 2015
I used them very recently for a brake service. The service was low cost and helped me resolve my problem on their first try.
5/ 5stars
by Jenniferg
on July 1, 2015
I use them regularly and have trust and confidence in their work.
5/ 5stars
by Robavion
on June 19, 2015
Since purchasing my 2014 Nissan Cube, Firestone Norristown PA, has been my go to Store for service.The Firestone staff is very reliable, knowledgeable, and overall very courteous.
5/ 5stars
by Kitty b
on June 5, 2015
I made a 7am appointment for the pa state inspection hoping for a quick in and out. And that's what I got! Fast, good quality, at an affordable price. And all with a smile from behind the counter. Thank you my neighborhood Firestone.
5/ 5stars
by Honda d
on June 4, 2015
As always, the Firestone employees were courteous and thorough.
5/ 5stars
by Cbom514
on May 18, 2015
I go to them regularly. Always friendly, helpful, and professional.
4/ 5stars
by landgull
on May 6, 2015
Pretty good compared to competition..I would recommend it..
5/ 5stars
by Sood43
on April 13, 2015
Went in for an inspection.. got an honest opinion about the car together with a prioritized list of needed repairs.
5/ 5stars
by nickname101
on February 18, 2015
I can always rely on Firestone to get me the best deal. I've never had an issue. Super helpful employees.
5/ 5stars
by setj
on February 16, 2015
The service provided at the Norristown Firestone is outstanding.
5/ 5stars
by Mountain F
on February 6, 2015
Needed to have my tires aligned, oil changed and just an overall check. Upon looking though my records, they realized I hadn't had an anitfreeze change for over 80K Miles, so that did that while my car is in the shop. Being single again, it's nice to know there are guys that I can true with my car and they won't rake me with unnneccary items. They are always very straightforward. I'm so very thankful for that.
5/ 5stars
by Pegc
on February 3, 2015
The staff have always been courteous and efficient. I would not think of going anywhere else for auto service.
5/ 5stars
by petartar
on February 2, 2015
Reliable Service. Problems corrected without need for return visit.
5/ 5stars
by rup_grant
on February 2, 2015
I have bee using firestone for over 20 years and find them very customer friendly and easy to understand, very reliable and dependable crew.
5/ 5stars
by Summer
on February 2, 2015
Everything was perfect. The team is always friendly and professional. They know me by name and never fail to welcome me when I arrive.
5/ 5stars
by Umal
on February 2, 2015
They diagnose the problems with my car and gave me chooses of what had to be fixed right away or things I could wait for.They gave me heads up of ensuring problems so I could budget them for my next services.
5/ 5stars
by Laura31852
on February 2, 2015
I will continue to take my car to this location as the guys there are the best...best hospitality!! and they are honest!!
5/ 5stars
by JLNS
on January 28, 2015
Firestone was able to take care of my vehicle in a timely manner and was great at communicating and accommodating getting my car in during major weather issues. Very reliable and honest as well.
5/ 5stars
by Billybob
on January 27, 2015
I have used Firestone - Norristown for all of my automotive needs over the past 20+ years. The team of front desk representatives and highly skilled mechanics work well together to remedy car problems to your satisfaction.
5/ 5stars
by Peter Z
on January 26, 2015
I have been coming to this location for service on my personal and fleet automobiles since moving to the area in 1992. I have since moved into Sout Philly and still bring my car back to this location for service. They do a good job and work with me on scheduling appointments.
5/ 5stars
by My n
on January 25, 2015
Great service! Very professional and honest. Done on time
5/ 5stars
by Ant M
on January 25, 2015
While I cannot speak for other Firestone Complete Auto Care stores, I can say the Trooper, Pa location gives outstanding service, in both the quality of the actual repairs & the absolutely excellent customer service from all the staff. To be able to trust their word on what does or does not need to be done on our vehicles is a big stress relief!
5/ 5stars
by Dani B
on January 25, 2015
We love Michael and his crew. They also do the best work, respectfully discuss issues, help us weigh pros and cons of decisions. We take ours cars there for everything.
4/ 5stars
by Shahid
on January 24, 2015
It was bit expensive though. I went their for inspection and after all the recommended change and service, it costed me more than six hundreds. My friend told me that I could have done the same service in lesser price.
5/ 5stars
by Sood
on January 24, 2015
The whole team is always on the Customer's side. They offer coureous, professional service and competent advise on what needs to be done right away and items that will need attention both near term and long term. With their help, my nine old Focus rides like new!ucs
5/ 5stars
by Marilou
on January 23, 2015
I needed to get my car in quickly and they were very accommodating. Everyone there is always very friendly and keeps me informed. The service is excellent and I am always pleased with their honesty & quality of work. I recommend them to everyone.
5/ 5stars
by Howard B
on January 23, 2015
I've been going to Firestone for three years now...In all honesty, I have never experienced better service, better treatment, and more honesty than from Michael, Kenn, Brandon, and the whole crew. Firestone should be glad they have these men.
5/ 5stars
by ARP01
on January 23, 2015
Use Firestone for all my maintenance and repair work. Last visit was 3 months ago.
5/ 5stars
by All e
on January 23, 2015
I use them for all the services for our both cars. Great team.
5/ 5stars
by Chrisla
on January 23, 2015
We've been customers for 10 years, and their customer service is the reason we come back!
5/ 5stars
by Mao1
on January 23, 2015
My son and I use them all the time and are very happy every time.
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