Firestone Complete Auto Care: Your Source For Tires And Repairs At 395 Eisenhower Dr In Hanover

Welcome to Firestone Complete Auto Care at 395 Eisenhower Dr! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

395 Eisenhower Dr
Get DirectionsHours + Information
Sun8a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
Emergency Closure: {{ locations[0].alert }}
Store #321992 Managed by Brian Bogash

Professional Auto Repair From Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been an industry leader in automotive service and repair since 1926. If your car seems to be running differently, our trained technicians will give your car a free courtesy check. We'll check fluid levels, headlights, belts, and more. Additionally, our team believes in offering the most consistent service on the market, all at reasonable prices and a short waiting time. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Stop by today or schedule an appointment by phone or online.

The Source For Great Offers On Tires.

We Cover Every Area Of Auto Repair

With 90 years of dedicated service, we've encountered nearly every automotive issue out there. At Firestone Complete Auto Care, we strive to provide exceptional car repair service. Our products and services are covered by our Fixed Right Guarantee, meaning that every service or repair we do is fixed correctly the first time. If not, we will re-perform the service with no additional charge. We understand that it's never the right time to fix your car, and that's why we're always working to make the process as painless as possible.

Customer Reviews

(4.4 of 5) - 42 Reviews
5/ 5stars
by  
on January 13, 2019
5/ 5stars
by  
on January 13, 2019
AS I SAID BEFORE BRIAN AND THE ENTIRE CREW AT HANOVER FANTASTIC JOB ALWAYS
4/ 5stars
by  
on January 3, 2019
As always I was serviced well! Thank you! However, it was not very professional that I was asked to donate to a charity, I was there on business, business!
5/ 5stars
by  
on November 5, 2018
1/ 5stars
by  
on September 25, 2018
After having the rear brake calipers replaced and brake service we lost our brakes while traveling on the interstate. It almost caused a major accident and has definitely caused us loss of pay. Even if they say they fixed the brakes I may never feel comfortable with your work again.
5/ 5stars
by  
on September 16, 2018
We were traveling far from home and had an unexpected brake emergency. We made it to the service center and, despite the fact they were very busy, they took care of us right away. We were never made to feel like we were an inconvenience. Their care and concern was deeply appreciated.
5/ 5stars
by  
on May 10, 2018
With a 3 man Service Advisor Team and all over qualified mechanics at this shop who would ever take their autos anywhere else. Kudos to Service Advisors Steve,Brian and Zack for conducting a honest and customer orientated garage! I have been their customer for 10+ years.
5/ 5stars
by  
on May 9, 2018
Could not find a better team at this Service Center. Service Manager Steve is always so professional, caring, trustworthy and knowledgeable. The mechanics are all awesome team of men too. The service is reliable and economically priced. I believe these guys totally care about running a solid and customer orientated garage. Their service and team work is outstanding. I will continue to bring my auto back and have for more then 10 years. With Service Managers as great as Steve and Zack why would I choose any other garage. Great total team of over qualified employees!! Cannot thank everyone enough for the confidence you all have instilled in this customer.
5/ 5stars
by  
on March 4, 2018
I brought my car into Firestone for state& emissions inspection and to follow up with some recommended repair. I had complete exhaust replaced, 2 new tires, spark plugs changed 2 engine gaskets replaced and new windshield wipers replaced. Service adviser: Mark and Tech: Brandon were responsible for putting my car back on the road in purring condition. I was very please with explanations to my questions, I was kept updated on the progress of the servicing. Had estimates on pricing and I was able to wait for my car in the clean , comfortable waiting room. In approximately 4 1/2 hrs. the work was completed. I can’t think of any way this transaction could have improved. Thank you Mark, Brandon and staff for everything. I’ll see next oil change.
5/ 5stars
by  
on February 13, 2018
I love the guys here! Brian, Zach and Jordan are always super nice and helpful. On routine visits they always recommend a service but without the pressure to purchase anything. I trust them and that's why we've taken all of our vehicles to them for years.
5/ 5stars
by  
on November 28, 2017
Every time I come into the shop I feel welcomed and important. Zach and Brian are great guys who really care about the customers needs and concerns. They make the overall experience a positive and do whatever they can to help meet your needs. Great guys and store.
5/ 5stars
by  
on October 27, 2017
Great Service Team with the best mechanics in Hanover Pa.! I know my vehicle and I are family here. I totally trust this establishment for all of my automobiles needs.
1/ 5stars
by  
on August 31, 2017
You have lost me as a customer, however this probably dosent matter to you but I just wanted to let you know I will never be back. My recent visit will be the last time you see me. I feel like I was taken across by selling me a very cheep gas cap (Auto Zone 13.00) you charged me 33,00 and then I was given a story about a strap on my battery cost me 15,00. The next day my check engine light comes on I stop back to find its an emission leak which is why you replaced the gas cap.
5/ 5stars
by  
on August 26, 2017
I called 7:00PM on a Friday and got the appointment i wanted at 7 AM the next day. They accommodated my schedule and made our visit exceptional on all levels. The Manager Brian treated us like family and the technician that worked on our vehicle (Eric) was extremely knowledgeable and eager to answer any questions. This location ensures every aspect of an automotive shop is met with outstanding quality and service. Thank you, i will scream it from the top of mountain how great they are. Everyone should experience what an auto shop should be.
5/ 5stars
by  
on July 15, 2017
They had my truck done about 2 hours before they said it would be done. AWESOME PLACE!!
5/ 5stars
by  
on July 14, 2017
Zach and Steve always have great customer service and treat me with respect
1/ 5stars
by  
on June 29, 2017
5/ 5stars
by  
on April 3, 2017
I found service to be really friendly and prompt. A lot of focus on customer satisfaction. Pricing can't be beat compared to other garages I've been to and neither can the knowledge of Brian or the technicians Jamie and Jordan who have worked on my vehicle. 10/10 would recommend and will return. Found my new garage to go to.
5/ 5stars
by  
on April 2, 2017
I have been coming to Hanover location for several years. My experiences with the management and technicians has always been exemplary. They can be very busy at times and a little patience goes a long way to help them help the customers. I have always been treated fairly and they are very accommodating. The entire staff should be commended and given incentives to keep up the good work!
5/ 5stars
by  
on March 30, 2017
Steve, Zach and Brian went out of their way . They were helpful and honest!! Strongly recommend for any car needs!!!
5/ 5stars
by  
on March 27, 2017
Brian and his staff have exceeded my expectations each and every time I bring my vehicle in.
5/ 5stars
by  
on February 25, 2017
The team at Hanover Firestone is above and beyond outstanding! They are accommodating, provide excellent customer service and hospitality, do great work on my car, show care and concern for me and my vehicle, are honest and reliable, and know me by name. I cannot say enough about how they look out for me, an older, single female client who totally depends on them for all my car care.
5/ 5stars
by  
on February 11, 2017
Every time, I am there, everyone is polite and TRUTHFUL. Never been disappointed. Work is done quickly and efficiently. The men should be on a calendar!
5/ 5stars
by  
on August 6, 2016
On 8/5/16 I contacted this store 2 minutes prior to their closure with no intentions of them being able to assist me so close to closure. However, Zach and Bruce were willing to help me. Upon arrival they were professional and friendly. They completed all steps from plugging/mounting my tire to reviewing costs with me. I highly recommend this site and will recommend it to others. I, myself, will be a customer again in the future when the time arises. Thank you again for the great customer service!
5/ 5stars
by  
on May 6, 2016
Zac was very empathetic when listening to my needs for a new auto body shop. He did everything he could to make me want to do repeat business with Firestone. I'll be shopping here for tires when the time comes, too.
5/ 5stars
by  
on April 3, 2016
We consistently receive exceptional service at this location. Brian is especially helpful recommending only the service that actually needs done while suggesting additional items without pressure. My vehicle is always ready on time and done right the first time. We have 4 vehicles and have all of them serviced here including the new one. Quite honestly, I trust this Firestone location more than the dealer I bought the car from. I have lived many places over the years and a good, trustworthy shop is hard to find. This is one I would highly recommend.
5/ 5stars
by  
on April 3, 2016
I moved here from SC and my son told me about your HANOVER Location and the fist time I went I was treated just like I was in Anderson SC, and I knew I was in the right place. Every time I go there they treat me right. The whole staff there is Great. They really know what they are doing and know how to treat a customer.
5/ 5stars
by  
on December 15, 2015
I stopped by near the end of the shift, and the were willing to move schedules around so I was able to get my tires and oil changed. All the staff were incredibly kind and professional, and I look forward to returning in the future.
5/ 5stars
by  
on November 26, 2015
I am a woman who has chosen to work with the Hanover Branch for the past year for the following reasons. One: I have always found them truthful, helpful and immediately accommodating, even for no charge maintenance service. Two, it was especially important to me, that they heard me, worked within my budget and never tried to sell me something that I didn’t immediately need. Three, their work quality, was very dependable, I never had to return for some type of adjustment to their workmanship. Finally, they went beyond my expectations, by extending a sale price past its due date, to meet my budget requirements.
2/ 5stars
by  
on November 24, 2015
I brought my vehicle in for a specific need, a sound. Gave a suggestion to what I thought it was. It was returned to me saying that there was no problem with them part only a transmission problem (that I already knew of), took it to the dealer to find out that my original concern was correct.
5/ 5stars
by  
on November 23, 2015
Brian is amazing! They were booked when I originally called to schedule my oil change. He gave me a discount for scheduling on a different day. I will be back!
5/ 5stars
by  
on October 23, 2015
The location was bright & clean, and Stu was welcoming as I entered the store. The store is in a great spot within a big shopping center, so you can walk around to grab a bite to eat or shop while you're waiting for service.
5/ 5stars
by  
on October 13, 2015
I am on vacation in Gettysburg and was having trouble with my Honda Civic, l drove from Indianapolis and my car got steadily worse at handling as I drove further. Come to find out that the rotation and balance I got at my Firestone store at home was not performed correctly. Your shop really saved me, not only did they get me right in, they really treated me as a valuable customer even though I wasn't from here. Stuart was my service writer and treated me extreamly well, the shop did several things to correct my problem and all under 1.5hrs. Thanks to the guys for their hard work. Bill Wright
2/ 5stars
by  
on September 16, 2015
I took my car to them to get tires and everything was fine. But when I took it back they did more damage than good but they did pay for the repairsfor they damage they caused. The people working there are really friendly and helpful however it almost seemed like they didn't know what they were doing.
5/ 5stars
by  
on August 6, 2015
I always use this location and they are great! Also on schedule, always knowledgeable.
5/ 5stars
by  
on June 10, 2015
I have used the Hanover Pennsylvania location many times in the past two years, and have gotten consistently great service. They have accommodated me and my family members with professionalism and courtesy each and every time . This is an Exceptional store! Please keep up the great work, with the great customer service.
3/ 5stars
by  
on February 27, 2015
I use Firestone mostly due to its convenient location and easy scheduling. The only problems I have with the service is that it is very seldom on time and you and your car sit way past your appointment time. I also never seem to have the right coupon. The last time I presented a coupon, the mechanic pointed out that it was only good for synthetic blend oil and I ordered (the more expensive) full synthetic oil. So it wasn't honored. I could see it if I were ordering cheaper oil but why not honor a coupon for a more expensive product.
5/ 5stars
by  
on February 4, 2015
have used Hanover store since moving to area in 2010 inspections, oil changes, and service on our three vehicles always very helpfull service techs
5/ 5stars
by  
on January 27, 2015
I use them for my vehicles maintenance and recently purchased new tires for my Nissan Altima.
5/ 5stars
by  
on January 25, 2015
We receive excellent service every time. Very Helpful and friendly. We really miss Tyler that use to work there. Great employee.
2/ 5stars
by  
on January 23, 2015
I've been going here for a couple of years, probably won't be back.
5/ 5stars
by  
on January 22, 2015
I have had great success using this location for my tire needs, as well as for my children's vehicles.

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