5/ 5stars
by Brian E
on July 25, 2018
The staff and techs are top rate and our salesman Jeremy went out of his way to resolve our issue in a cost effective and timely manner. I really enjoy the feeling that professional people are working on my vehicle and making me feel safe to get in it and drive.
5/ 5stars
by Taytay
on April 10, 2018
You guys are awesome you guys make people feel comfortable and welcome and you make us feel like we want to come back and you always make sure that I understand what you're doing to my cars
5/ 5stars
by Dave
on January 2, 2018
Excellent customer service and technical knowledge. Friendly and to the point.
5/ 5stars
by Cyndi H
on October 11, 2017
The people that work here are absolutely wonderful!! I can't say enough good about them. They kept me informed the whole time.. Explained in detail everything that car needed for inspection and made a few recommendations and let it be my decisions to do the work or wait for the things that didn't need immediate attention.. A couple parts were not available for one of the things that could wait to be fixed so they ordered them and that work will be done in 2 days.. (Could have been tomorrow, but I am not available then so will be the next day) so the delay is my fault not theirs.. I loved the whole experience with them.. Will go back for ALL my vehicle needs!! I recommend them HIGHLY!! Thanks, Firestone!!
5/ 5stars
by Leigh A
on September 26, 2017
I can always trust the team at Firestone to provide reliable work. Their recommendations take into account the age of my vehicle, my needs as a driver, and also my budget. I know that I will always have affordable work that is guaranteed to last.
5/ 5stars
by Keith S
on June 4, 2017
Quick service and the entire vehicle was checked over.
5/ 5stars
by Brett D
on February 25, 2017
Bob was great and this may have been the fastest, most efficient oil change. I've been coming here for the past few months and always provided great service. Well done.
5/ 5stars
by Rick C
on October 27, 2016
I have been taking all of my vehicles here for many years. Have always had excellent service and recommend all of my friends and family to use Firestone when possible. All aspects of the service from technicians to counter have always been well above average. Richard C has helped me the past couple of visits and good service like that will have me continue to go to Firestone.
1/ 5stars
by Harry
on October 9, 2016
Bad service, can't keep from getting grease on and in any vehicle I've ever taken there, then on top of it rich the service advisor tries to tell me it was already in the car when I brought it in. Brand new vehicle with 300 miles, pretty sure the grease smudges weren't on my drivers side door window when I brought it in.
5/ 5stars
by Dave
on March 23, 2016
Great service at a reasonable price and in a timely fashion.
5/ 5stars
by Superwomen
on December 16, 2015
Quick service and very friendly. And love the price of my oil change.
5/ 5stars
by JodieB
on December 15, 2015
I had my car's oil changed last week. I made an appointment and the technician told me that the car is in good condition and needs a light and it's ready for inspection. Great service. I didn't feel like I was being taken advantage of because I am not a mechanic and I am a female. I've told my colleagues to use this place.
3/ 5stars
by Timbrad
on December 14, 2015
Always have had great service at the Erie PA Firestone. But the last visit seemed a bit pricey. I could have purchased a new tire mounted and balanced for about 90 bucks. I had a slow leak and found out that the bead needed to be reseated. No parts. Labor only. 32 bucks. HMMM I have been buying tires and having my vehicle serviced at A Firestone location for the last 20 years but I think I may have to look around. The recent experience left a bad taste
5/ 5stars
by Codycrow
on December 13, 2015
I haven't had the chance to see how they drive in snow yet but look forward to having full control over my vehicle once snow starts to fall!
5/ 5stars
by John b
on December 1, 2015
Exceeded My expectations, first time at this Firestone and everything was thoroughly explained and delivered ahead of promise time
5/ 5stars
by rose428
on November 27, 2015
ive used firestone for years and will continue to do so
5/ 5stars
by lcampb7747
on October 26, 2015
we use them when our vehicles need new tires, changing over from season tires, alignments etc. great bunch of guys.
4/ 5stars
by nincompoop
on October 14, 2015
Had oil change (with coupon) done and at their suggestion returned for a PA State inspection. Appreciated thorough and timely service ... kind treatment at desk.
5/ 5stars
by pbbbbt
on September 30, 2015
Happy with my new tires, and the service at this location
4/ 5stars
by hydmag
on September 20, 2015
This was my first repair service and I an satisfied.
5/ 5stars
by Happe3950
on September 18, 2015
I don't like going anywhere else to get my car serviced. These guys are wonderful. Cody, rod, Tim, and tony were great as usual. I wish I could give ten stars.
1/ 5stars
by Donofrv
on September 8, 2015
I needed a check engine light diagnosed, hand an appointment. And it still took over 2 hours. In the end it was something they don't service and I still paid over $100 for a service many places offer for free. My mistake for not asking more questions ahead of time but I never dreamed of what they charge for the service. Especially when they can't help you anyhow.
5/ 5stars
by Customer2121
on September 4, 2015
Service was great. Front tire was losing air, they fixed it in a reasonable amount of time and very professional.And its located in the mall so I was able to shop while I waited
5/ 5stars
by Mdmartin62
on August 20, 2015
I was visiting Erie, PA and experienced car engine trouble. I stopped by First-time in the late afternoon and was greeted warmly upon arrival. I was checked in and asked how I was getting to where I was staying. I advised the person at the desk that I was staying in a hotel and would just walk back. He told another associate that he'd be right back and then proceeded to drive me back to my hotel. They called me and kept me aware of what was going on and completed the repair on the time frame that was promised. And, for a fair price. If I lived in this area, they'd have a customer for life. Now I have to go back to Baltimore and find a location that is convenient to me.
5/ 5stars
by Skip71
on August 3, 2015
I have used this location exclusively over the past year due to the excellent service, fair prices, and availability. I would highly recommend to anyone.
5/ 5stars
by Dave a
on July 26, 2015
We drive 45 mins to the Erie location because of the great service and great work that these guys do! This was our third trip there and look forward to the ones to come!! Thanks again guys for making our experiences awesome! Especially Tim!!
1/ 5stars
by CJ88
on July 7, 2015
Had to get a tire repaired so went here because it's close to home. Had to take tire to another shop to do it correctly 2 days later since it was still leaking. Also charged for new valve stem and balance when all I asked for was a plug where a metal piece was sticking in the tire. Never be back.
5/ 5stars
by nova
on April 23, 2015
been going there for about a year and service has always been wonderful and beyond excellent. manager and techs are very friendly and serviceable. would highly recommend to family and friends.
5/ 5stars
by mmjj
on April 21, 2015
I was 6 hours away with a flat tire. Tim and Cory took care of the tire and ensured that I could make it home safely. I came back in because a different light went on and they took care of it and had me back on the road in 10 minutes.
5/ 5stars
by SirMatt
on April 19, 2015
My experience with the Firestone Service Center in Erie has been very positive. They get the job done without padding the bill or making the transaction complicated. They are reliable and very thorough. I like this shop. - Matt
5/ 5stars
by doubleA r
on February 27, 2015
Always great, friendly, fast, and honest quality service. Always willing to squeeze me in last minute and always do a great job without any bamboozling. No complaints.
5/ 5stars
by neenee
on February 3, 2015
Received the best service ever! Pleasant, courteous & professional!
5/ 5stars
by Easy E
on January 26, 2015
This store gave me BETTER service than the Dealer I purchased my new car frok. likely I will never go back to the Dealer again.
5/ 5stars
by Mr E
on January 24, 2015
The Service Desk and Technicians are very well trained and most competent.I would recommend for automotive service.
5/ 5stars
by ckmdindin8
on January 24, 2015
Just got my routine service, it was done fast and priced nice.
1/ 5stars
by Billellis
on January 24, 2015
I have used the tire service for both of my vehicles. The service not complete at the time they said it would be done.
5/ 5stars
by Dave007
on January 23, 2015
my wife and I go here all the time for tires and oil changes we have never had a bad experience
5/ 5stars
by Mjdriscoll
on January 23, 2015
Resolved my brake issue with great satisfaction... Now a long term returning customer
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