Car Repairs And Tires At 20030 Route 19 From Your Cranberry Twp Firestone Complete Auto Care

Welcome to Firestone Complete Auto Care at 20030 Route 19! Whether you need extensive repair work or just a quick checkup, come in today or schedule an appointment.

Firestone Complete Auto Care

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Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #347119 Managed by Patrick Hughes

Professional Auto Repair From Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If your car seems to be running differently, our trained technicians will take a look for free with our courtesy check. We'll check tires, headlights, belts, and more. Additionally, we're committed to offering the most consistent service on the market, at affordable prices and short wait times. You can even buy tires online and schedule your installation when it's most convenient for you! Visit our location today or book your appointment online or by phone.

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Discover Our Range of Auto Repair Services

With 90 years of dedicated service, we've seen nearly every problem your car or truck could have. Here at Firestone Complete Auto Care, we strive to provide exceptional car repair service. Any services or repairs include our Fixed Right Guarantee, which means the service or repair is fixed correctly the first time. If it's not, we'll re-perform it at no cost to you. We know that finding time to fix your car is difficult, so we do our absolute best to make your total auto care experience stress-free.

Customer Reviews

(4.4 of 5) - 46 Reviews
1/ 5stars
by  
on September 3, 2018
I had a LONG, Turow day exhausted expeohere. I don’t believe they were no wing honest with me.
5/ 5stars
by  
on April 14, 2018
I had a wonderful experience here. They were able to listen to my concerns, explain things to where I understood them, and they fixed the issue. Thanks for great service!
5/ 5stars
by  
on April 9, 2018
Patrick the manager was soooooooooo very helpful. He took care of my daughter's car and explained to me about the snow tire issues on my front wheel drive Mitsubishi. He explains things very thoroughly! I have had not so good experiences at this store years past, but with Patrick there, I feel it can be trusted again. In a world where everyone seems to have their hands in your pockets to get what they can, it's refreshing I can only hope I'm not wrong.. Thanks Sarah M
5/ 5stars
by  
on March 10, 2018
5/ 5stars
by  
on February 10, 2018
Patrick and his team were absolutely awesome. I called at 7:30AM on Friday morning and needed tires put on that day. He was friendly and told me they could definitely help. He assisted with making sure they had the tires I needed and confirmed a needed pick up time. When I arrived Patrick was on the phone but a team member assisted me and all the details of Patrick and I's conversation were already in the computer ready to go, that helped save time and frustration of remembering the details already discussed. After ending his call, Patrick came over to personally introduce himself and go over the alignment specials they were offering, I never felt pressured to adding additional services and that is a reason I try to always choose this location for my car needs. Even without an appointment and them needing to get two tires from the warehouse, my car was completed by 2PM and I was able to pick it up without any surprises on the final bill. I never feel the stress I feel at other car repair places because Patrick and his team have always done a great job for a fair price.
5/ 5stars
by  
on January 29, 2018
5/ 5stars
by  
on January 15, 2018
A senior citizen stranger in town from the West Coast, I needed someone I could trust. Andrew, the manager listened well, explained options and worked with the tech to get the job done expeditiously. First-rate results
5/ 5stars
by  
on January 13, 2018
The store was packed and the staff attended to my needs and made my vehicle care feel imortant to them. The staff was extremely friendly and helpful!
1/ 5stars
by  
on December 30, 2017
Came in for a basic winter tire changeover. One of the techs recommended a new Air Filter which I agreed was needed. When my car was moved outside I was called to the desk to complete the paperwork and pay for the service. I had asked when I was checking in to have my spare tire checked after they removed the tires from my trunk to make sure it was road worthy as I normally do when getting a changeover of tires done. The girl at the desk did not know if that had been done when I asked her while completing the paperwork and payment and said it was on the work order so it "had probably been done" but she would check with the tech to be sure". She went back and forth 3-4 times between the payment desk and the bay area to "find the tech who did the work on my car" and the final time told me, "the spare tire WAS checked and is in perfect working condition". As I was getting into my car to leave the store, a tech came to my car and asked me to "pop the hood" and was holding the Air Filter in his hand that he had "supposedly" already put into the car (and which I had already PAID for). He told me that he "wasn't finished working on my car and they had moved it outside before he had a chance to put the Air Filter on". Thank God he was honest enough to flag me down and put it on but by then I had forgotten to ask him if he checked the spare tire and now feel as though I need to make another trip to a (different) store to make sure it is, as I was told, "in perfect working condition". I doubt I will be returning to the Cranberry store in the future. I find it hard to believe that a tech just goes "missing" and no one in the entire store knows where and at what stage of completing the work he was assigned to do he was in.
5/ 5stars
by  
on October 22, 2017
This Firestone location consistently offers me the best price and best service for my oil change. I have been coming to this location for a while, but last time I got my oil change I went to a different company and it was awful. I came back to this Firestone location yesterday, and I won't be going anywhere else anytime soon.
5/ 5stars
by  
on August 3, 2017
The service manager Jonathan honored the quoted price even after it was noticed I requested incorrect tire sizes. Matt the technician did an excellent job on all four tires, I was in and out in an hour and a half. Highly recommend this location.
5/ 5stars
by  
on July 15, 2017
I've been coming here for all of my vehicle service needs since they opened & there's a reason for that!...They're fantastic and have always taken great care of me & my vehicles. Thanks guys! Keep up the great work!!!!
5/ 5stars
by  
on June 11, 2017
5/ 5stars
by  
on April 25, 2017
Patrick offers the BEST customer service by far!!!
5/ 5stars
by  
on April 4, 2017
Provided super fast, friendly and professional service without breaking the wallet. It was also really nice to be around mechanics who fix the problem at hand without trying to force-sell you unwanted products or services! Definitely recommend this place for all repair and service needs.
5/ 5stars
by  
on March 24, 2017
they were willing and able to accommodate me...at 545 on a busy thurs nite...I walked in 545...left at 630...and again did not have an appt... Jonathan was friendly, helpful...and helped me understand what was needed for the future safety of my car...he suggested tires that he felt would be better for my car...as of course...I need new....
5/ 5stars
by  
on March 19, 2017
Great service! Awesome tires.
2/ 5stars
by  
on January 17, 2017
I feel like I was severely taken advantage of at this location. $1,000.00 for an all around brake/rotor change with a few odds and ends included. I went to this store religiously for all of my auto service needs. Now...I won't be back.
5/ 5stars
by  
on November 14, 2016
Guys were super friendly and didn't push any extra services on me like some places do.
5/ 5stars
by  
on October 27, 2016
I've never written a review before, but the service was so exceptional that I had to write something. The guys that work at the Cranberry Township location went above and beyond to help me. I was in the middle of a miserable 12 hour drive when I got a flat tire on 76E. I managed to get to the gas station across the street (Rt. 19) from the Firestone. The tire had ripped open, so I couldn't patch it; I definitely needed a new one. I wanted to put on the spare and drive over to the shop, but my jack broke--and then a good samaritan lent me his jack, which also broke (and then got stuck on the car). I was waiting for AAA to help, but it was already 6:15pm, and Firestone closed at 7. I called Firestone to ask if they had the correct tire and explained my situation. The man I spoke to (I think his name was Ryan?) said he would stay open late for me and wait for AAA. But then AAA called to say they wouldn't be able to help for 2 hours. So I called Firestone again, thinking I could just buy a tire from them before they closed and roll it across the street or something and put it on when AAA arrived (which would have been dangerous and completely insane, but I was feeling a little desperate). Instead, one of the techs drove to the gas station where I was stuck and put my spare tire on for me. I followed him over to Firestone, where he went to work immediately, even though it was after hours. Then we hit a snag. It turns out, the front tires are different sizes than the back tires--and they only had the front tires in stock. So the tech DROVE TO A NEARBY STORE to get me the tire I needed, and then came back and put it on for me. I was back on the road before 9. They not only drove all over the place to help me--which is absolutely not in the job description--but they also stayed open almost 2 hours later than they were supposed to. I've never experienced such amazing service in my life. Those guys are truly the best. It's never fun getting a flat tire on the highway, but I'm lucky it happened in Cranberry Township, PA!
5/ 5stars
by  
on March 13, 2016
I have taken my car to the Cranberry location multiple times. The service is always top notch and the customer experience is second to none!
5/ 5stars
by  
on December 19, 2015
I used it a week ago and I am happy that I did it!
4/ 5stars
by  
on September 30, 2015
Went to them for the first time due to good reviews I saw online. I had an oil change and fall tune-up. Everything went great, the price was awesome, the employees were cheerful and super nice. But, halfway taking my car home and the engine light came on and the VCO Track meaning a sensor was bumped, or something was messed up. I took it to a locally owned shop down the road, he checked it with his computer and found no issues. The lights went out and haven't had any problems since so I'm assuming a sensor was bumped. So, I guess it could've happened to anyone but still. Hesitant to go back if it was a mistake on purpose. Everything else done was great and thorough results in the end was awesome to see.
5/ 5stars
by  
on July 8, 2015
It was my first time ever at a Firestone Complete Care. Every employee was very considerate & extremely pleasant!!! I hope if I go to another location the guys there are just as great!!!
5/ 5stars
by  
on June 29, 2015
I am new to the area and work on my own cars and was lucky to find a technician there named Matt King. He aligned my lifted Jeep that exceeded my expectations and was always courteous and professional. He's an ideal employee and certainly compliments the Firestone experience.
4/ 5stars
by  
on May 5, 2015
My car runs better than ever!!glad I got my inspection @ Firestone!
5/ 5stars
by  
on March 19, 2015
The team at Firestone is ALWAYS consistent. I have been to Boardman, OH, Hermitage, PA and now Cranberry, PA and no matter which location every one treats you great and no hassles! :)
1/ 5stars
by  
on March 14, 2015
My car did not pass inspection secondary to a leaking shock. I was told both needed changed. This is untrue. Upon completion of service my steering wasn't straight. I took my care back and was told my steering was fine. But they replaced a rear tire that had a soft spot. My steering and alignment remained not good. I took my car to another service center. The mechanic asked me if I was in an accident. That is how bad my steering and alignment were. They said your car will never steer of drive at 100% again, but he would do his best to realign it. My car prior to my firestone service had zero problems. Now my car will not steer correctly for the remainder of the time I have it.
5/ 5stars
by  
on February 28, 2015
I am very happy with the service at the Cranberry Twp. Firestone. The mechanics and counter personnel are always helpful.
5/ 5stars
by  
on February 26, 2015
Overall - good service! completed timely and priced competitively!
5/ 5stars
by  
on February 26, 2015
Always fast, friendly, and caring. Great service at great prices. NEVER have had a bad experience. These men and women are just awesome.
5/ 5stars
by  
on February 25, 2015
Very pleased with the care and time taken to assist with our concerns and questions regarding a very old vehicle.
5/ 5stars
by  
on February 24, 2015
excellent, convenient, easy to understand, friendly, honest, fast, prompt , professional, trustworthy, knowledgeable,
4/ 5stars
by  
on February 7, 2015
While this review is being written some time after my last servicing, I recall the service was done efficiently and the personnel were friendly and accommodating. Service did take a little while, but it was nothing that seemed uncommon and, I'd rather service be done thoroughly and correctly. Very good job.
3/ 5stars
by  
on February 4, 2015
Store didn't check my tire pressure and all my tires were low! Even with an appointment you have to wait 2+ hrs.
5/ 5stars
by  
on February 4, 2015
I am glad to use the facilities of Firestone because their analysis and service is very good.
3/ 5stars
by  
on February 3, 2015
i dont like the charge for work materials. over priced.
5/ 5stars
by  
on February 2, 2015
I've been coming to this store since it opened (3 years?), and they do a great job. Chad and his team provide good. thorough service at an affordable price. The waiting area is very nice, and now has free wifi. I will be a loyal customer for years to come.
5/ 5stars
by  
on January 29, 2015
My wife brought her mother's car there to be checked out prior to selling it to someone else. She has always said that she feels comfortable with them, and knows they always give it to her straight. We are regular customers. Mom's car was in good shape for selling.
4/ 5stars
by  
on January 27, 2015
It's been about a month since I've been there and that's the way I like it. I have too much going on to be bringing my cars in for maintenance. And that's where my Firestone store excels. Most everything is done to my expectations. That is important to me. I make sure my cars are maintained according to manufacturers specs and sometimes more than that. I let the guys know what i want and it gets done timely and correctly.
4/ 5stars
by  
on January 26, 2015
Just had my winter tires put on, it seemed to take a little longer than I thought...but they did a good job.
1/ 5stars
by  
on January 24, 2015
I have rotated my tiers on my Tacoma for the past 60,000 miles. I just recently had Firestone in Cranberry, PA install and begin rotating my tires. I went back after two rotations and asked the manager to come out and look at my rims that were scratched and chipped since letting them begin care of my tires. I let him know I was not looking for anything but just wanted to let him know what had happened. He began immediately defending his store and saying how they did not do it. I nicely reminded him of my comment that I was not looking for anything but just wanted to offer him an opportunity to help his employees learn. Wish he would have just accepted what had happened.
5/ 5stars
by  
on January 24, 2015
We have been taking our vehicles to this Firestone for several years now and have always been pleased with the service. Their customer service is top notch as they are courteous, straight-forward and aim to please. I have always been able to get appointments when I need them and they don't try to push extra services on you. Most importantly, I trust their advice and will continue to use them.
5/ 5stars
by  
on January 23, 2015
I went to this firestone when a different firestone gave me bad service. I didn't want to not go to firestone at all so firestone - cranberry township was reliable.
5/ 5stars
by  
on January 23, 2015
Staff was very courteous, informative and honest. Work was done exactly as defined in the estimate and on time. Have had 5 services performed to date and all with flawless execution. I intend to use Firestone for all future auto service & maintenance.
5/ 5stars
by  
on January 23, 2015
I bought tires from Firestone in 2012 that included a 40,000 mile tread-wear guarantee. But for some reason, these particular tires didn't make it anywhere near 40,000 miles. I feared that when I tried to claim credit against the guarantee, I was going to learn about all sorts of hidden qualifiers and special terms that would negate most of the value of the guarantee. To my pleasant surprise, Firestone immediately offered a generous credit against replacement tires, with no strings attached. They were professional to a fault. Firestone has earned my future business. Firestone has earned my future business.

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