Car Tires And Services At 31 West City Ave: Firestone Complete Auto Care In Bala Cynwyd

Ready to come in to your local Firestone Complete Auto Care on 31 West City Ave? Get information like address, store hours, directions, and services below.

Firestone Complete Auto Care

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Sun9a-5p
Mon7a-7p
Tue7a-7p
Wed7a-7p
Thu7a-7p
Fri7a-7p
Sat7a-6p
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Store #22594 Managed by Ray Forde

A Tradition Of Service At Firestone Complete Auto Care

At Firestone Complete Auto Care, we have been providing quality automotive service since 1926. If your car seems to be running differently, our trained technicians will give your car a free courtesy check. We'll check lights, wipers, belts, and more. Additionally, we're devoted to offering the most consistent service on the market, all at reasonable prices and short wait times. And did you know? You can buy tires online and have them delivered to your nearest store. Then schedule your installation at a time that's convenient for you. Visit our location today or plan your appointment online or by calling (610) 355-4155.

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We Cover Every Area Of Auto Repair

With 90 years in the car care service industry, we've seen just about every car problem out there. Here at Firestone Complete Auto Care, we pride ourselves on outstanding auto care services. Our products and services are covered by our Fixed Right Guarantee, which means that every service we perform is done right the first time. If it's not, we'll re-perform it at no cost to you. We understand that it's never the right time to fix your car, so we do our absolute best to make the process as painless as possible.

Customer Reviews

(3.9 of 5) - 53 Reviews
1/ 5stars
by  
on February 23, 2019
The manager here will lie to you, and take advantage of you. I was charged for the same labor 3 times! I asked if I could pick up my car, and I was told that I could, but I would still have to pay the $1200 repair bill (they had not started the work on my car yet except the diagnostic). I will no longer go to this location, and I suggest you do the same.
5/ 5stars
by  
on February 11, 2019
I find this establishment to be satisfactory . I have not had a problem since I have been taking my vehicles for service. Whenever I have requested a particular service , I would be told if it were on sale. And if my vehicle needed another service that could be done later, I was also told how long I could wait before bringing it back in for service.
5/ 5stars
by  
on January 13, 2019
2/ 5stars
by  
on December 16, 2018
Was charged $530 dollars to replace lugnuts.
2/ 5stars
by  
on October 24, 2018
Fixed unurgent stuff leaving behind actual problem
Responded on October 29, 2018
Hello! We are truly sorry to hear about the negative experience that you had at Firestone and we would like to get your concerns addressed by our management team. Please email us at socialcare@bfrc.com with your contact information, a link to this review, and further details. Thank you for choosing Firestone and we look forward to your response. ^Katrina
Firestone Complete Auto Care - Bala Cynwyd Management
4/ 5stars
by  
on October 19, 2018
5/ 5stars
by  
on July 10, 2018
Excellent Customer care & service!
5/ 5stars
by  
on June 12, 2018
1/ 5stars
by  
on March 1, 2018
Unauthorized and unexpected charges are apparently the norm here. My scheduled alignment took over 2 and a half hours. Go to your local mechanic... there's a reason people avoid national chains like Firestone.
1/ 5stars
by  
on October 30, 2017
Wasted 2.5 hours of my time with something I could have done in 20 mins (new battery installation). They wasted my time since they checked my electrical system when all I stated I needed was a new battery. Then I had an online coupon for $79.99 battery + installation, which of course they conveniently didn't have in stock even though they accepted my appointment. If the website can book me for an appointment, then I'm sure they're also getting the information for the battery that I'm coming for. The battery they ended up giving me (Interstate Mega-Tron II) is also on an internet special for $99.99, yet the website says it doesn't fit my car - Store Associate says its the only battery they have that fits my car (holy bait & switch).... spoiler alert - it does fit my car! Regardless I ended up spending more than twice the amount that I expected to pay for an issue I was fully aware of (I didn't need a diagnostic) on a battery they did have in stock, which I ended up installing myself anyway in order to not spend 3x the amount I expected to pay. You live & you learn, I could have just walked 2 blocks to an Autozone, bought a battery & have it installed within 20 mins - I could have saved both time & money by not getting duped by fake "internet specials"
5/ 5stars
by  
on October 9, 2017
1/ 5stars
by  
on September 19, 2017
I came to Firestone to get my car inspected and an oil change. I did not come because it was my first choice, but because it was one of the few places open on Sunday. What a huge mistake. Wish I had read the Yelp reviews before visiting. After waiting two hours, I was told that to pass inspection I would need: brake lights repaired, new tires, and a diagnostic test of my check engine light. This price estimate came to almost $700 - NOT INCLUDING whatever imaginary problem and repair the staff would have found had I allowed them to run the unnecessary diagnostic test. I'm confident that the staff at Firestone disabled my brake lights and outright lied to me. There is absolutely no way I came to the shop with broken brake lights. I drive my car daily. I actually slammed on my brakes in traffic on the way to the shop. I would have been involved in an accident or pulled over if I did not have working brake lights. I wish I could have just left at that point, but since the dishonest staff BROKE my brake lights I then had to PAY to have them repaired in order to be able to safely leave. I have since taken my car to another HONEST mechanic who confirmed it did not need new tires or a diagnostic test to pass inspection. I'm appalled at the dishonestly of your staff and their blatant lies.
5/ 5stars
by  
on September 7, 2017
The employees were very thorough, courteous and honest. I would highly recommend their services to friends and strangers.
5/ 5stars
by  
on March 20, 2017
This place went above and beyond to service my vehicle, I was having trouble starting my vehicle after waiting 4hr for a tow with 4 kids, realistic as I was very much emotional about the situation. We were cold, hungry, tired. Firestone for the first repair shop I found out was one close, two open. I called and spoke to a gentleman name Bill very nice man hear that I was going through a very rough time I was from out of town at for children he called me down and ensures that he would help out and anyway that you could. We finally arrived at the service station I was greeted by Bill we were welcomed and even with them having lots of other cars to repair they got to my car relatively quickly and figured out the problem relatively quickly as well I knew it was getting late and I was going to catch a cab and go back to the hotel but this repair shop was determined to fix my vehicle and give it back to me. They stayed open well after closing just to finish repairing my vehicle to have it back to me and the kids I have to express a huge thank you to everyone at the Firestone for helping me and my children in our time of need you guys were my guardian angels I will definitely recommend your service station if any friends or family are ever in the Philadelphia area!
1/ 5stars
by  
on February 6, 2017
Worst repair shop ever.
5/ 5stars
by  
on October 27, 2016
I have been a customer at the Sunbury location for probably 15 years. I am completely satisfied with their work. The employees are honest, do a fantastic job, care if you're satisfied and go above and beyond what is expected of them. I have referred many friends to this location.
5/ 5stars
on October 17, 2016
The service and technicians are always top notch. They keep you informed about your vehicle which is nice in such a busy place. I usually have to stay with my vehicle instead of leaving it because of transportation and they understand that and try to acommidate me.
5/ 5stars
by  
on April 21, 2016
The staff at this location is truly professional, and they explain everything that is going on with your vehicle.
1/ 5stars
by  
on April 5, 2016
Do not come to this location! The mechanics and sales reps there are extremely DISHONEST and will LIE to you about issues with your car to get you to pay more money! This has happened to me more than once and I will NEVER return there!
1/ 5stars
by  
on March 31, 2016
I had brake work done at the Firestone location in Bala Cynwyd, PA. I had front brakes and rotors, rear brakes and rotors and rear calibers installed. My bill was $1300.00 I left the location and did not get 1/4 mile away and my brakes failed me in traffic on City Ave. By the grace of God and completely flooring the brakes I averted hitting the car in front of me! Firestone wanted me to risk my life and bring the car back! I made them send a tow truck to pick the car up. This location is totally irresponsible and I still do not have my car back. I will be contacting my attorney and want a full refund on the work that was apparently done negligently. Do not, I repeat do not use this location!
5/ 5stars
by  
on October 29, 2015
I was leaving town and needed my oil changed. Glad I went to Firestone
1/ 5stars
on October 10, 2015
The shop damaged my trim when replacing my tag bulb, then botched the repair over the course of 2.5 months.
5/ 5stars
by  
on October 9, 2015
Called for an appointment for my car's inspection and oil change and was given one immediately. Was told by Mike that it may take at least an hour for me to get my car back but that they would attend to it ASAP. They were finished in just less than an hour! Mike and his mate Jake were polite at every point.
5/ 5stars
by  
on September 28, 2015
I called them up at 1 pm on a Saturday and my car was done by 5.
5/ 5stars
by  
on September 6, 2015
Two weeks ago I needed brake pads and John was very professional and accommodating. I waited for my repair and it was done well and on time.
5/ 5stars
by  
on August 24, 2015
Called to see if service was available for an oil change. Advised yes. Got there and car was pulled into bay in less than 5 min. Service was complete in 30 minutes. Great job to all.
4/ 5stars
by  
on August 8, 2015
I went to firestone in desperate need of a tire. They honored my warranty from another store and made the necessary emergency repairs. I have since made other purchases for service and will continue. I'm a customer for life.
4/ 5stars
by  
on July 4, 2015
I'm not understanding why a tire place doesn't have tires in stock. I had to come back another day. When I came back, truck was done by the expected time and the staff was friendly.
5/ 5stars
by  
on June 23, 2015
My tire had a nail in it. I called and they got me in the next day. I was out in an hour and only costs 21$
5/ 5stars
by  
on June 20, 2015
My husband purched tires for me for as a mother's day gift. So glad he insured them. Side wall got punckhered on one. It was coveredm
5/ 5stars
by  
on May 31, 2015
Had trouble with my tensioner. Took the car in just before closing and got it back less than 24 hrs later. Honest and thorough service.
1/ 5stars
by  
on May 22, 2015
On the phone I received a price "X", but in front of the cashier the price was much higher very different "Y". Besides the attended was not clear of what need to be fixed.
5/ 5stars
by  
on May 18, 2015
Ive been coming here for years and I love the staff here they are all so nice and truthful..never ever again will I go anywhere else...Thanks Firestone for all your help..
2/ 5stars
by  
on April 20, 2015
I had two experiences scheduling appointments where it didn't really feel like scheduling an appointment meant anything. A month or so ago, I scheduled an oil change, and asked that they let me know if I needed to schedule it earlier due to a time constraint. No problems scheduling, I was waiting with the car, and saw my car sitting outside for at least a half hour-45 minutes after my scheduled time. As I was getting close to the time I needed to leave and visibly getting antsy, the person behind the desk told me these things take time, etc. and I should have allowed more time, an hour to an hour and a half was typical for an oil change. I had given myself an hour and a half and it was taking longer than that. Whatever, they finished, I got to work on time, it was okay. This weekend I scheduled an appointment for 12:00pm Saturday. I dropped the car at 11:15am. Didn't hear from them at all Saturday, I call Sunday morning and find out no one had looked at it on Saturday. They were too busy, there were still 3 cars that had earlier appointments than me who had to wait overnight, but they'd get to it soon. I called back 2 hours later and someone was finally driving the car to figure out what was going on. It turned out to be a major repair that they needed to keep it an additional overnight because they couldn't get the part in time. I don't know that if they had looked at it at noon on Saturday if the part would have come in Sunday or not, but a phone call at the end of business Saturday to let me know they didn't even look at the car would have been nice. And I seriously doubt that they turned everyone away who had come in after me or was waiting with their cars. The guys are really nice, they tried to make it right, but I just can't gamble with having no idea when my car will be taken care of when I make an appointment anymore. I would have accepted them saying I couldn't schedule an appointment for that time or date, or them calling and explaining what happened at the end of Saturday, but those things didn't happen. I will be finding someplace more reliable.
5/ 5stars
by  
on April 18, 2015
I had a wonderful experience. Quality service and support.
5/ 5stars
by  
on April 17, 2015
Have been going to Bala location for more years than I can count. I miss Ken by the new guy is good :>)
1/ 5stars
by  
on March 2, 2015
They ineffectively repaired my tire twice bought from Firestone, 1 week after the other. They said the tire was repaired, but it wasn't. They did not put away the spare or any other tools.
5/ 5stars
by  
on February 28, 2015
Received expert service. Never remembered using Firestone before but from now on, will keep them in mind for my services.
4/ 5stars
by  
on February 27, 2015
Great service, minimal wait, no "scare tactic " pressure just information throughout process. Prices a bit high, outside of an oil change.
5/ 5stars
by  
on February 26, 2015
honest and reliable service at a fair price. have been a customer for many years
5/ 5stars
by  
on February 3, 2015
Anytime that my car needs any kind of work, including tires, I use Firestone. The location that I use knows my car and knows me. I am very pleased with the friendliness of the manager(s) and technicians. They have been very helpful and professional.
5/ 5stars
by  
on February 2, 2015
Great value, but often takes a very long time (sometimes overnight) because of their volume and number of cars/mechanics at any given time.
5/ 5stars
by  
on January 29, 2015
I've been a customer for awhile and I've had good experiences. The service professionals have gained my trust. They honor warrenties and lifetime maintenance agreements without hesitation. The shop, including the restroom, is usually clean. There is a neighborhood feel and I appreciate that.
5/ 5stars
by  
on January 25, 2015
I used them a few weeks ago and I was very satisfied with the service.
5/ 5stars
by  
on January 25, 2015
I have dealt with your Bala Cynwyd Firestone for the past several years since moving to Pennsylvania. I have always found the service to be excellent and the staff to be absolutely OUTSTANDING! My local neighbors and friends tell me Firestone is pricey and that there are more reasonable service stations in the area, but I have never been disappointed and only have good things to say about Firestone and therefore I do not "shop around." Keep up the good work!
5/ 5stars
by  
on January 25, 2015
Love everyone here. They always get me in right away, call on time, finish in a timely manner, very pleasant, and great pricing. :)
1/ 5stars
by  
on January 25, 2015
Wonderful consistent service visits 2-3 x a month. Xxxxxxxcccccccc
5/ 5stars
by  
on January 24, 2015
I've always had a pleasant experience with Firestone at Bala Cynwyd never had long waits.
5/ 5stars
by  
on January 24, 2015
There service was exceptional and the car was ready when they said it would be.
2/ 5stars
by  
on January 23, 2015
I waited 4 hours to have 1 tire mounted and balanced.
5/ 5stars
by  
on January 22, 2015
This store is the primary service for my car. I have using them for more than 10 years. During that time I have always found them to be consistent.
5/ 5stars
by  
on January 22, 2015
Every time I have my car evaluated, I've had a good experience. Friendly service
5/ 5stars
by  
on January 22, 2015
I used Firestone a week ago and I am so glad that I did. I appreciate the fast dependable, professional from Firestone.

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